eileen crayston, site opex engineer anne l thompson, human performance practitioner
DESCRIPTION
Sellafield Ltd - Continual Improvement : An Unending Journey 16 th HPRCT Conference Baltimore, USA, 22 – 24 June 2010. Eileen Crayston, Site OPEX Engineer Anne L Thompson, Human Performance Practitioner. Introductions. Eileen Crayston – Site OPEX Engineer - PowerPoint PPT PresentationTRANSCRIPT
Sellafield Ltd - Continual Improvement: An Unending Journey
16th HPRCT ConferenceBaltimore, USA, 22 – 24 June 2010
Eileen Crayston, Site OPEX EngineerAnne L Thompson, Human Performance Practitioner
Introductions
• Eileen Crayston – Site OPEX Engineer
• Anne L Thompson – Human Performance Practitioner
Sellafield Background• Sellafield is based in the Lake
District in the North West of England
• A key part of the UK nuclear industry for more than five decades
• Sellafield represents one of the most challenging nuclear site management programmes in the world
• Today, under the strategic management of Nuclear Management Partners Sellafield Ltd manage and operate the site on behalf of the owners, The Nuclear Decommissioning Authority
• Activities centre on remediation, decommissioning, accelerated hazard reduction and clean-up of the historic legacy
• The site is also home to the Thorp and Magnox reprocessing plants, the Sellafield Mixed Oxide Fuel manufacturing plant and a wide range of waste management and effluent treatment facilities
• There are 10,000 Sellafield Ltd employees and over 5000 Supply Chain personnel, employed on the sites, in over 600 facilities
• Sellafield covers 4 square kilometres and is home to some of the UK’s oldest facilities including the world’s first nuclear power station Calder Hall
Sellafield Site
Our Story Begins ……….
1994 Introduction of Behavioural Safety (John Ormond SUSA process)
1998 Learning from Experience introduced to ensure that more than just significant events were reported and investigated
2003 Introduction of Human Performance (7 tools) and training of all personnel commenced
2006 First Non Reactor site to become members of WANO
2007 Introduction of the Learning Organisation Tool – ATLAS – single accessible tool
Our Story Begins ……….
2007
2008
Threshold of reporting of events dropped to ensure that all near misses, hazards and areas for improvement caught
Operating Experience and Human Performance brought together in one team recognising that the two groups are intrinsically linked
2010 Disciplined Operations Group created combining Operating Experience, Human Performance, WANO interface and Nuclear Safety providing a consistent message relating to our safety and operational standards
2010 Introduction of One Observation process with 3 depths
………. the road to Improvement
• Central OE Team acts as the pivotal point for each of the Six Directorates. Currently there is a network of 26 OPEX Practitioners who provide support and guidance to facility management
• WANO Root Cause Analysis training introduced across the Company, requiring lead investigators to be trained on analysis techniques, including the Human Performance concepts
• Leading member of the UK’s Operating Experience Learning Group (OELG) to share good practices. The key interface between the OELG and the DOE Occurrence Reporting and OE Programme Manager
• Operating Experience embedded within day to day operations, ensuring that personnel organising work can easily access learning – Right message, Right people , Right time
• Implementation of a full LEARNING ORGANISATION tool
Operating Experience
Risk
As
sess
men
t
COS
HH
Disp
lay S
cree
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uipm
ent
Obse
rvati
on
Audit
&
Insp
ectio
n
Plan
t M
odific
ation
s
Query Builder
Organisation Transfer Tool
OLAP
Coding Matrix
Even
t Rep
ortin
gLearning Organisation Tool
ATLAS
CompanySelf
Evaluation
Single Corrective
Actions Programm
e
Learning Library
Liftin
g En
ginee
rs
Radio
logica
l
Safe
Syste
ms
ExternalLearning
Learning Learning
…….. the road to Improvement
Implementation of a full LEARNING ORGANISATION tool allows us to:
Reduce the threshold of reporting within the Company resulting in near misses, hazards and improvements being captured
Record all Peer to Peer Observations, inspections and audits in one place
Trend across the Atlas system which allows us to undertake meaningful Self Evaluations
Further embed Self Evaluation processes utilising the data from Atlas, specifically events, audits and observations ensuring Improvement Programmes are based on accurate and timely information
Corrective Actions Programme visibility across the Company
Target and embed learning across the organisation
The impact of Atlas
25000
20000
15000
10000
5000
3000
0
2005 2006 2007 2008 2009 2010
Decrease in High Potential Events
Increase in Events raised
…….. the road to Improvement
• Site network of 25 Human Performance Practitioners established
• A 2 day HuP training course attended by all Sellafield Ltd personnel • 2 day HuP coaching course attended by Leaders and Managers
• Joint training of both Human Performance and OE Practitioners (through the University of Idaho) on the HPI Practitioners course
• Initially introduced seven HuP Tools onto site but have introduced another three since implementation
Human Performance
…….. the road to improvement• Strategic decision to shape the Human Performance programme in line with the
‘Defence in Depth’ concept (James Reason variation) – looking at critical steps in processes and systems
Embedding HuP into site processes - competency training, procedures and infrastructure
• One Observation Process with 3 depths
Depth 1 – Peer to Peer – 5 minute conversation launched in April 2010. 8,251Observations carried out to date. 3,529 Active Observers
to date. 5,061 Unsafe Observations reported. 3,259 Safe Observations reported. £4,000 Donated to date to local charities
Depth 2 – Error Trap Analysis – 15 minutes – For launch in July 2010
Depth 3 – Task Observation – 2 hours – For launch in October 2010
…….. the road to improvement
• Introduced themed daily messages /communications on our standards and expectations, human performance, peer to peer observation, operating experience, training, nuclear safety and disciplined operations, used as Safety Shares at the beginning of meetings, briefs, etc
• Established and Leading the UK Human Performance Forum in the development of Human Performance throughout the UK Nuclear industry
• Working with Earl Carnes (and others from the USA) from DOE on developing a HuP WIKKI site
Summary• We have made significant progress in terms of education and awareness relating to
Human Performance and Operating Experience• Continued and tangible support from Managers and Leaders• Human Performance being integrated into organisational processes and
procedures• Operating Experience being integrated into our normal day to day operations• Strengthening the links we now have within the Disciplined Operations Group to
ensure full integration of OE and HuP into all our work including current operations, new build and decommissioning
• Fully integrate our Contract Partners into our HuP and OE programmes• Learning partnerships within Europe, the US and Canada being enhanced and
where possible increased`
We have only just ‘scratched the surface’ However, we now understand where we need to
improve – the journey continues
A Personal Message from our Managing Director
“There is nowhere else in the world whereyou can find the number or complexity ofoperations that all happen within a foursquare kilometre footprint. We are talkingabout fifty year old buildings needingto be decommissioned a stones throwaway from a construction site and activebuildings and about operations that aredependent on the performance of otherfacilities on the site. This is what ourworkforce delivers every single day andthis is where we excel.”
Bill Poulson, Managing Director
VIDEO
Any Questions?