SA DIVISION

ph 1300EKERAS

SA DIVISION

Welcome to Ekera Urgent Care, SA Division

The Ekera Urgent Care is a new service which aims to provide treatment for ambulatory

patients presenting with non-life threatening problems. The Centre’s are stand alone and

are not hospital based Emergency Departments. Our staff have a lot of experience,

training and understanding of acute medical problems. They understand that your health

and your time is as important to you as it is to them.

UrgentUrgent medical needs are very common. They are unpredictable and are not always able

to be treated by your GP. A visit to an Emergency Department without a life threatening

condition could involve a stressful journey, very lengthy delays and/or a very large bill.

At the Ekera Urgent Care Centre we will always aim to see you and try to have you on

the way home in 60 minutes. Don't wait many hours in an Emergency Department and

be moved down the queue when a seriously ill patient arrives.

EkeraEkera Urgent Care Centres are able to provide fast, comprehensive treatment, supported

by onsite radiology, pathology and pharmacy. It provides a holistic ambient environment

to make your experiences as comfortable as possible. The Centres are a “one stop shop”

for your urgent medical needs and is able to be intergrated with your GP and referring

specialist.

You don't need to make an appointment, just walk in and you will receive high quality

medical attention and service.

For more information visit our website:For more information visit our website:

http://www.ekeraurgentcare.com.au

for more up to date information either follow on the blog page

http://ekeraurgentcare.blogspot.com

or Facebook

http://www.facebook.com/ekeraurgentcaresa

SA DIVISION

What is Ekera Urgent Care? Ekera Urgent Care is a branch of medicine that deals with urgent but not life threatening patient problems. MostMost General Practitioners have dealt with these sorts of problems from time to time but now may not have the time or the necessary equipment anymore. Ekera Urgent Care can help. Our Ekera Urgent Care Centres are equipped to serve the entire family and can handle a variety of conditions ranging from sore throats and sore ears to lacerations and fractures. Additionally, patients should not have to make appointments to be seen.

Should I use the Ekera Urgent Care Tennyson Centre instead of my General Practitioner? Our Centre will be a great option if you have an urgent medical condition that you feel needs immediate attention. If your General Practitioner is unavailable nor equipped to handle the situation, then Urgent Care may be what you need. You may not wish to delay your care until you can get into see your own doctor, or spend many hours waiting to have an injury or laceration looked at in the local Emergency Department. YouYou do not require a referral and we will work closely with the GP’s in the local area to help manage specific problems. Also your GP may refer you to our Centre when he or she is fully booked or may not have the equipment to deal with the problem. All medical information is forwarded back to your GP either via email or fax, and is also installed in our “secured cloud” for access by your preferred GP. You should always see your own GP for your regular ongoing health needs. We will also work closely with local Doctors to ensure that all appropriate records are transferred to the local GP.

How does Ekera Urgent Care differ from the Emergency Room? EmergencyEmergency rooms are staffed 24 hours a day and are designed to treat patients suffering from life threatening injuries and very serious illnesses. Generally, if you don’t have a life threatening illness, you wait a long time. We value your health and your time. We have designed our Urgent Care Centre to best treat non-life threatening injuries (lacerations, mild fractures, etc.) and illnesses (earaches, urinary tract infections etc.) in a patient friendly environment. We hope that this may actually free up the Local Emergency Departments to better manage the life threatening injuries and illnesses.

SA DIVISION

When Should I Use An Ekera Urgent Care Centre? Ekera Urgent Care Centres should be used for any non-life threatening medical illness or an Ekera Urgent Care Centres should be used for any non-life threatening medical illness or an injury that you think requires immediate attention. Often it is best to receive treatment as soon as is practical rather than delaying by many hours or days. Since our centres may have extended evening hours, often beyond those of general practitioners, they are excellent options for late day, evening and weekend medical problems. Urgent Care Centres may accept patients by ambulance, and at times may require the ambulance to transfer you to hospital if your condition requires it.

When Should I not utilise an Ekera Urgent Care Centre?When Should I not utilise an Ekera Urgent Care Centre? If you have potentially life threatening symptoms then you must go to your local Emergency Department or call the ambulance on 000.These symptoms include: • Acute Chest Pain • Severe Breathing difficulty • Major Neurological deficit or stroke symptoms • Severe burns • Loss of consciousness • Head and Neck injuries • Pregnancy related conditions • Fever and unsettled infants and children less than one year old because of the risk or serious infection that would be best treated in hospital.

Will My Health Fund Insurance Be Accepted?Will My Health Fund Insurance Be Accepted? Ekera Urgent Care will attempt to negotiate with all major health funds to try and recognise some portion of your costs. You will have out of pocket costs and they will be higher than your General Practitioner. We will give you as much information as is practical about the fees before we start treating you. OurOur Ekera Urgent Care Centres will not be as expensive as a private Emergency Department, and you will be able to claim a portion of your account from Medicare. It is quite possible that the account can contribute to your safety net allowance.

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What are the benefits of an Ekera Urgent Care Centre?

Ekera Urgent Care Centres offer many patient benefits including:

• The ability to be treated for conditions and complaints that are not life threatening, but

still require efficient and high standard care

• The Doctors and Nurses have had many years experience working in Emergency

Departments and are able to manage acute problems

• No appointments are usually necessary - just walk in and you will be seen

• Stay out of a hospital particularly if you don’t need to be an inpatient

• On-site Pathology, Radiology and Pharmacy

• Supported by onsite specialist in a variety of fields

• Open extended hours every day – for when you need it most

• Follow-up feedback to your regular G.P.

• Modern, comfortable and specifically designed premises

What happens at an Ekera Urgent Care Centre?

The specially trained staff will work together promptly to deal with your needs and

• Take an appropriate history and examine you

• Ensure appropriate investigations are carried out

• Provide a likely diagnosis and a plan

• Initiate treatment and provide a management plan for you

• Let you go home once treatment is finished or make suggestions about hospital admission

if that is the best option

• Provide your GP with feedback about your visit (where consent is given)

• Assist in referrals to other health care practitioners and specialists when you need more

specialist care

• Provide all this service quickly and calmly

• The family or relatives can wait in a comfortable, airconditioned, internet Cafe, modern

surroundings which is part of the services that Ekera Urgent Care offers.

SA DIVISION

Coming mid 2012Adelaide’s 1st Urgent Care Centre

Access | Time | CareOperatedOperated by the doctor’s who brought you “Wakefield Emergency Centre” this Centre will be |FASTER| and |CHEAPER| than hopsital based Emergency Services! GP’s can refer their urgent cases to the UCC for the first line treatment, and patients follow up is returned back to their G.P. Patients can also self refer to the Centre. This is NOT a General Practice service.

TheThe first proposed site is situated at the large Tennyson Centre Medical Complex located at 520 South Rd, Kurralta Park, where we have everything you need for your Urgent Care needs. Supported by onsite pathology lab, onsite radiology with ultrasound, CTscan and MRI as well as a wide range of specialists.

Opened 7 days per week from 9am to 9pm, no appointments needed-just turn up.

ThisThis service has everything for the sick and walking wounded. Our aim is to have you |IN and OUT in under an HOUR| Unique to any other medical service, we have a fully serviced coffee lounge inside our Centre so patients can relax with their families and have a coffee while they wait for the results of tests performed. Full internet access for families and specialist. There is | HEAPS | of parking.

WHAT IS URGENT CARE? It is basically a “walk in” Emergency Centre but we do take some ambulances, eg renal colic. Fully equiped and staffed by emergency doctors. It is aimed at the 75% of patients who attend emergency and are discharged. We do not treat life threatening conditions like heart attacks or strokes but all other everyday emergencies areare dealt with (such as acute illness, wounds, fractures, sick children, sprained ankles, chest infections and so on). If you need to be admitted to hospital we can arrange this through our local contacts. The Centre is overseen by an Emergency Specialist for quality, services and health standards.

For further information Dr Nyk Wolianskyj 0427447121 Dr Phillip Kay 0418758509

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INFORMATION SHEET

What is Urgent Care?ThisThis is a new area of medicine that originated in the United States due to the failure of Emergency Departments to provide timely and easy accessible care to the sick and injured. Mostly run by Emergency Physicians they are basically walk in emergency centres for GP’s to refer to or patients to elect to attend for episodic care. They do not do appointments, routine care or chronic illness etc. They have the ability to handle major emergencies if necessary with Resus capable facilities but are not predominantly ambulance focused.

TheyThey are aimed at the 75% of patients who attend emergency centres but do not require to be admitted. These patients normally have the longest waiting time while the doctors are looking after sick stretcher patients so they become dissatisfied with the wait or the cost. Our centre will aim at an “in and out in an hour” philosophy where waiting times will be almost nil with on site path lab and XR to get things sorted quickly so they can go back home. We can take some ambulances but you need to have the view that we will be able to discharge them and not require urgent admission. Things such as fracture and dislocations, asthma, severe migraine, chest infections, can all be treated.treated.

As with the policy we had at Wakefield Emergency Centre all patients will have letters, emails or faxes back to their GP’s and return to them for after care. There will be a close relationship and we will discuss patients per phone regarding any complex arrangements.

The Centre will be fully equipped to Emergency Centre standards and have multiple consulting and treatment areas. Concept photos only.

Ekera Medical Pty Ltd is the parent company and is in the process of opening two centres in Melbourne. Adelaide will be number three. Local Director will be Dr. Nyk Wolianskyj who with Dr. Phil Kay, Emergency Specialist, commissioned Wakefield Emergency Centre in 1996 and managed it until sold to LCM in September 2011. Both Nyk and Phil are Directors of this new site. We still own our patient data base and medical records so all is still there. This site will be faster and cheaper than using public or private ED’s for those patients that suit. Referrals can be by phone, fax, email or letter as with WEC. We will treat and investigate the patient and then get back to you rere options for further care. An “ehealth” hub has been formed for your access and continuity of your patients. We will be doing little or no after care and will have good access to Specialists if need be. For patients who may need admissions which can be up to 10% we will arrange all this.

Links• http://www.ekeraurgentcare.com.au • http://www.ekera.com.au