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INTRODUCTIONI have just returned home from travelling the world. I have a degree from Kings College London and have gained a 2:1 BA Honors in Religion, Philosophy and Ethics. Work experience includes six years retail experience in cash handling, sales and customer service as part of the John Lewis Partnership. I am hard working and self-motivated, both within a team structure and alone. Whilst also being both reliable and punctual.

WORK EXPERIENCE 2009 – Present: John Lewis Partnership Waitrose, The Lairage, Bedford Road, Hitchin, Hertfordshire, SG5 2UG

Till Operative My time at the partnership has enabled me to understand

the importance of professionalism within the workplace and through the principles that we strive towards has allowed me to provide excellent customer service.

I pride myself on my time management, patience and empathetic approach to customers.

Face to face interaction with customers. Cash handling.

Welcome desk – Front of house Throughout my time here I have learnt how to work well

within a busy environment and team and have developed the skills to equip myself accordingly to a high professional standard.

Resolving complaints effectively and efficiently. Within this role I have worked alongside both senior

management and people of all ages. Taking orders to aid with events, including bespoke

hiring. Using multiple internal software and computer systems to

input data regarding customers, their orders but also for internal use.

Responsible for the incoming and outgoing deliveries. Ensuring each parcels are audited correctly.

Missing items were also our sole responsibility to

investigate, rectify and assure customer satisfaction.

Fresh on Service Replenishing stock and rotation. Taking care of the horticultural section and flower

displays and presentation.

SKILLS AND ACHIEVEMENTSEmpathy. For myself one of the most important aspects of any type of employment or life is being able to help others and understand another’s perspectives and be able to help in any way possible. I feel that I possess this characteristic which I deem to be imperative. For example, throughout my time in sixth form, where I was nominated a senior prefect, I undertook numerous activities such as peer mentoring, paired reading, organizing clubs for younger students which enabled them to interact and help them adapt to their new environment smoothly. These roles allowed me to give any necessary guidance and support. Additionally I was also able to help organize a school charity show.

I feel that I have learnt an enormous amount of transferable skills from my experiences. From working at the John Lewis Partnership, I have come to understand the significance of being a team player and working towards goals. I have found my job very rewarding, and developed skills of utmost importance such as being punctual, trustworthy and learning true values of a business. As well as understanding the importance of communication between other team members and customers. Being flexible for a customer’s needs, whether that be amending a booking on short notice or finding other resources elsewhere that might be suitable. Throughout my studies at Kings College London I have found that I have a thorough methodical approach, although my degree has been a challenging period I feel that it has driven me to do well and aspire to great things.

EDUCATION GCSEs 2007 - 2009 The Priory School

Eleven A* - C grades

A Levels 2009 - 2011The Priory School

Sociology A* Philosophy and Ethics A Performing Arts Distinction (equivalent A)

Degree 2011-2014Kings College London

BA Hons Religion, Philosophy and Ethics Upper Second class degree (2.1)

REFERENCES AND PERSONAL DETAILS References and letters of recommendation available on request.

Date of birth: 10/06/1993

Full Driving License