elearning hava haberfeld ww documentation and training development manager, creo may 2005
Post on 19-Dec-2015
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Topics eLearning for techies
What is it? Difference between methods, platforms, and tools
eLearning development: methods and tools CBT, WBT Do-it-in-house, rapid eLearning Blended learning Web collaboration, live eLearning (webinars) EPSS, wizards, simulations, games, videos
eLearning platforms LMS, LCMS Internet training portals Closed content and technology training systems
eLearning buzzwords Informal knowledge exchange
Best practices for translation
eLearning for techies
eLearning: “Any intentional learning activitydelivered via interactive electronic media”
Typical audiences: customers or end users of hi-tech products and service or sales personnel supporting and selling these products
Difference between methodologies, platforms, and tools
Methodologies: CBT, WBT, rapid eLearning, blended learning, and more
Platforms: LMS, LCMS, training portals, and more
Tools: Flash, Shockwave, RoboDemo, Captivate, and more
eLearning development: CBT
CBT (computer-based training) is a standalone course on CD-ROM; CBTs were first developed in the early 90s.
Courses were interactive, with branching, simulations, feedback, videos, and animation.
Development was expensive and time consuming, and courses were hard to upgrade.
eLearning development: WBT
WBT (Web-based training, or eLearning): Learning can be conducted “anywhere, anytime” as long as a browser-based Web connection is available.
Longer shelf life: Updates can be implemented once on a server instead of at each training location.
Downside: Bandwidth is a limitation to media richness (streaming video).
Wait time denigrates the learning experience.
eLearning development:Rapid eLearning
Do-it-in-house, or rapid eLearning: a small amount of off-the-shelf courseware and a large amount of custom-developed software that is 100% specific to the organization
Examples:
In-house workshops
Videotapes
Printed training materials
Presentations converted to online format
eLearning development: Blended learning
A combination of delivery methods that leverage the strength of each method for every content type
A complete package that can include self-paced and classroom learning; live Web-based classrooms; videotapes; one-on-one coaching; and more
eLearning development: Webinars
Live eLearning and Web collaboration: Experts share their knowledge:
Live session: synchronous
Recorded session: asynchronous
Examples include live distance classes, virtual seminars or webinars, meeting communities of practice, and so on.
eLearning development:EPSS, wizards, simulations, games
EPSS: electronic performance support systems
Wizards and context-sensitive online help
Simulations, learning games, videos
eLearning platforms: LMS
LMS (learning management system): a solution for delivering training to many locations and enabling learner evaluation
Student administration and data reporting system: off the shelf or created in house
Automated administration of CBTs and Web-based training:
Launching and tracking of courses
Reports
Online collaboration consisting of discussions, chat rooms, news and document posting, and so on
eLearning platforms:Downside of LMS
LMSs don’t do what was expected!
Not plug and play—industry standards are too loose (SCORM, AICC).
ROI of LMS implementation is difficult to calculate.
Administration that LMS provides is too generic; in most cases, it needs further customization.
eLearning platforms: LCMS
Authoring tools are usually linked to an LMS system.
Testing and follow-up of learner’s performance are embedded in the training program.
eLearning platforms:Internet training portals
Internet training portals: one-stop shops for e-commerce of courseware both online and offline
Vertically focused portals, or vortals: offer their own content (corporate “universities,” McGraw-Hill, SkillSoft, DigitalThink, and so forth)
Downside: Massive eLearning content is not designed to serve specific business needs, and instructional quality is poor.
eLearning platforms:closed content & technology systems
Available as packaged content with customization (customer logos on external portal interface)
May be more economical and efficient than developing complete in-house systems
Must be performance-driven and shaped around business-critical requirements
eLearning buzzwords
Learning organizations: Represent a move from learning as reactive, isolated events to learning as a sustainable, proactive process in the organization
Knowledge management: Uses internal knowledge in all forms to sustain the learning career of every employee
Both trends imply a closer link with HR for job definitions, compensation, career paths, and certification.
eLearning buzzwords: Informal knowledge exchange
Part of the knowledge management trend: training without trainers through informal knowledge exchange
Knowledge from organization’s experts collected in documents; resulting knowledge base is indexed and structured
Expert systems for capturing the tacit knowledge in an organization
Best practices for translation
Use Unicode-supporting tools such as HTML, XML, Captivate, Flash MX 2004, and Shockwave.
Store text in external database or XML files to be read into the WBT during runtime; this method facilitates translation and management.
Avoid text within graphics.
Keep clean, organized, and updated scripts for all WBTs.
Leave extra space for character-consuming languages such as German and Spanish.
Outsource large translation jobs to established vendors, which provide experts to address the many specific issues in each language.