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  • Elearning

    Course Name

    A Spotlight on Business Ethics: Part One

    Course Description

    Welcome to A Spotlight on Business Ethics: Part One. This eLearning has been designed to raise your awareness andunderstanding of fraud and conflicts of interest, and is intended for staff who have regular access to a computer. Those whodon't have regular access to a computer should attend a face-to-face briefing. PLEASE NOTE: This eLearning is one ofthree, which together form a mandatory suite of training on business ethics.

    Audience

    All Network Rail staff. Everyone with access to a computer should take the eLearning, and those that don't have accessshould attend a briefing.

    Duration: Day(s) Class Size:

    Competence Name Awarded

    Business Ethics Module 2: Fraud and Conflicts of Interest

    Competence Awarded

    ETH FCI

    Course Code

    ETH FCI

    Prerequisite Name

    Prerequisite Short Code

    Skill Assessment Scheme Regime

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    A Spotlight on Business Ethics: Part Two

    Course Description

    This eLearning has been designed to raise your awareness and understanding of bribery, corporate hospitality and modernslavery, and is intended for staff who have regular access to a computer. Those who don't have regular access to acomputer should attend a face-to-face briefing. PLEASE NOTE: This eLearning is one of three, which together form amandatory suite of training on business ethics. It is recommended that you do the courses in this order: 1. 'Doing the rightthing' 2. 'A spotlight on business ethics: Part one' 3. 'A spotlight on business ethics: Part two' With all of these eLearnings,once you're in them, you can proceed at your own pace, exit at any time and return to it later.

    Audience

    All Network Rail staff. Everyone with access to a computer should take the eLearning, and those that don't have accessshould attend a briefing.

    Duration: Day(s) Class Size:

    Competence Name Awarded

    Business Ethics Module 3-Bribery, Corporate Hospitality and Modern Slavery

    Competence Awarded

    ETH BGS

    Course Code

    ETH BGS

    Prerequisite Name

    Prerequisite Short Code

    Skill Assessment Scheme Regime

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    An Introduction to Health & Wellbeing

    Course Description

    Provides understanding of Health and Wellbeing concepts ,and why health and wellbeing is an important factor inorganisational safety and performance.

    Audience

    Line Managers and any employees of Network Rail wishing to gain understanding of Health and Wellbeing concepts.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Asbestos Awareness (elearning)

    Course Description

    Awareness training on the dangers of asbestos, including awareness of the possible health effects linked to the inhalation ofairborne asbestos fibre, how Network Rail manages asbestos within its assets, why Network Rail has a responsibility forreducing exposure to asbestos risk, and what to do when asbestos material is suspected on Network Rail site.

    Audience

    This course is aimed at anyone who has the potential to disturb asbestos while undertaking their normal duties, thoseplanning such works and other decision makers that have the potential to influence such work delivery. It is mandatory forall persons working within the functions of Infrastructure Projects, Maintenance, Network Operations, Operations, (includingSignallers), Route Services, Buildings and Civils and Property. This awareness programme is also available for all ouremployees.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    Asbestos Awareness.

    Competence Awarded

    AA VB

    Course Code

    AA VB

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Attention and Awareness Version2

    Course Description

    In the rail industry, losing your attention and awareness can have very serious consequences. This course aims to help you:- identify reasons for losing your attention and awareness - recognise when you may be switching off - equip yourself withways to recover and maintain your attention and awareness

    Audience

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Common Safety Method Awareness (CSM) E-learning

    Course Description

    his course is designed to train persons who need to have a basic awareness of Common Safety Method and how it isapplied in Network Rail using the Network Rail Standard. This e-learning also forms the mandatory pre-work to the CSM“Contributor” level workshop.

    Audience

    Anyone who needs a basic understanding of Common Safety Method and its application in Network Rail.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Competition Law (eLearning)

    Course Description

    This eLearning course will teach or refresh the basic principles of competition law ■ giving individuals the foundations forfuture development in this area. It covers how competition law affects Network Rail and what you need to do to ensure yourwork activities comply with the law and with our licence conditions.

    Audience

    All employees who have a business to business relationship. In particular those responsible for creating or administering thecontractual relationship.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Contract Law Pre Assessment

    Course Description

    This is the pre-assessment for the course Principles of Contract Law. The assessment consists of ten questions and shouldtake ten minutes or less to complete.

    Audience

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Data Protection Essentials

    Course Description

    Provides knowledge and essential understanding of data protection requirements.

    Audience

    All Network Rail employees.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Defibrillator Briefing

    Course Description

    Provides knowledge on the importance of defibrillators, including the features of a Samaritan 350P defibrillator, how to setup, use, and maintain a defibrillator.

    Audience

    All Network Rail employees, in particular First Aiders and Health and Safety professionals.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Video Briefing

    Download Date: 21/12/2019

  • Contracts and Procurement

    Course Name

    Delegation of Authority NO Authority

    Course Description

    This eLearning communicates the delegation of authority policy issued by the Board of Network Rail and the procurementauthorities linked to finance and contracting rules. It informs you of what you can and cannot do on behalf of the companywhether you have no authority, the authority to Incur only or the authority to Contract and/or Vary. There are 3 versions ofthis eLearning. This version is for people with no authority. Please check with your line manager if you are unsure whichauthority you have. This is an awareness piece of learning so completion will be marked on viewing all content andanswering all questions.

    Audience

    All Network Rail employees in a position to interface with our supply chain.

    Duration: 30mins Day(s) Class Size: n/a

    Competence Name Awarded

    n/a

    Competence Awarded

    n/a

    Course Code

    n/a

    Prerequisite Name

    n/a

    Prerequisite Short Code

    n/a

    Skill Assessment Scheme Regime

    n/a

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Contracts and Procurement

    Course Name

    Delegation of Authority WITH Authority to Incur Only

    Course Description

    This eLearning communicates the delegation of authority policy issued by the Board of Network Rail and the procurementauthorities linked to finance and contracting rules. It informs you of what you can and cannot do on behalf of the companywhether you have no authority, the authority to Incur only or the authority to Contract and/or Vary. There are 3 versions ofthis eLearning. This version is for people with the authority to 'Incur' only. Please check with your line manager if you areunsure which authority you have. This is an awareness piece of learning so completion will be marked on viewing allcontent and answering all questions.

    Audience

    All Network Rail employees in a position to interface with our supply chain.

    Duration: 35mins Day(s) Class Size: n/a

    Competence Name Awarded

    n/a

    Competence Awarded

    n/a

    Course Code

    n/a

    Prerequisite Name

    n/a

    Prerequisite Short Code

    n/a

    Skill Assessment Scheme Regime

    n/a

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Contracts and Procurement

    Course Name

    Delegation of Authority WITH Procurement Authority

    Course Description

    This eLearning communicates the delegation of authority policy issued by the Board of Network Rail and the procurementauthorities linked to finance and contracting rules. It informs you of what you can and cannot do on behalf of the companywhether you have no authority, the authority to Incur only or the authority to Contract and/or Vary. There are 3 versions ofthis eLearning. This version is for people with the authority to 'Contract and/or Vary'. Please check with your line manager ifyou are unsure which authority you have. This is an awareness piece of learning so completion will be marked on viewingall content and answering all questions.

    Audience

    All Network Rail employees in a position to interface with our supply chain.

    Duration: 40mins Day(s) Class Size: n/a

    Competence Name Awarded

    n/a

    Competence Awarded

    n/a

    Course Code

    n/a

    Prerequisite Name

    n/a

    Prerequisite Short Code

    n/a

    Skill Assessment Scheme Regime

    n/a

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Designated Competent Person (DCP) eLearning

    Course Description

    Provides an overview of the role of the Designated Competent Person (DCP) in managing accident and incidentinvestigations within Network Rail. It covers guidance on the duties and responsibilities which are contained within theReporting and Investigation Manual procedures, and how to discharge them effectively. Following succesful completion ofthis module those formally identified as a DCP will have a coaching session arranged with a Senior Investigator to discusstheir understanding of the role.

    Audience

    Those wishing to become a Designated Competent Person (DCP).

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Disciplinary Procedure - Manager's Guide

    Course Description

    Network Rail has one standard Disciplinary procedure for all employees. This elearning follows the ACAS statutory code ofpractice.

    Audience

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Corporate and Social Responsibility

    Course Name

    Doing the Right Thing: Business Ethics (briefing)

    Course Description

    This briefing is for operational staff and focuses on a number of ethical issues which are played out in interactive videoscenarios. Those who are online with access to Oracle, can complete this briefing online. For those that are not, managersor other facilitators can download a copy to deliver to a group.

    Audience

    All members of staff that do not have access to a computer to the majority of their working day or have an operational role.

    Duration: 0.25 Day(s) Class Size: 1-16

    Competence Name Awarded

    ETH BR

    Competence Awarded

    ETH BR

    Course Code

    ETH BR

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    6

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Corporate and Social Responsibility

    Course Name

    Doing the Right Thing: Business Ethics (elearning)

    Course Description

    Covers bribery, fraud, gifts, hospitality and conflicts of interest and raises awareness of different ethical behaviours. There isa final challenge that requires 100% to pass. An offline briefing version of this learning is also available. This can bedownloaded by line managers or training facilitators to give local briefings to operational staff who do not have access to acomputer or Oracle.

    Audience

    Staff that spend the majority of their working day in an office environment.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    ETH EL

    Competence Awarded

    ETH EL

    Course Code

    ETH EL

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    6

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Electrical Safety Awareness eLearning

    Course Description

    This eLearning comprises 5 modules, which must be taken sequentially and form a learning path. Module 1 This moduleaims to build on your current knowledge of safe working practices on and around the electrical equipment which forms thesignalling power distribution system. This will be achieved by introducing you to a new set of safety instructions which havebeen produced. Module 2 This module will help you to understand Live and Dead working on or near signalling powerdistribution equipment above 175 v ac and will explore the flowcharts designed to help you plan work in accordance withNR/SPS S001. Module 3 This module will help you to understand the Live Working requirements in accordance with NRSPS / S002 and how to check tools and protective equipment. Module 4 This module will help you to understand theIsolation of Electrical Supplies in accordance with NR/ SPS S003 and the basic isolation procedure. Module 5 This modulewill help you to understand how to safely access equipment housings and the entry and exit procedures contained withinNR/SPS S004.

    Audience

    Frontline maintenance staff ranging from an Operative all the way to a Section Manager.

    Duration: 95 mins Day(s) Class Size: n/a

    Competence Name Awarded

    n/a

    Competence Awarded

    n/a

    Course Code

    n/a

    Prerequisite Name

    Undertake installation, maintenance, modification and repair of L V electrical installations, Work safely on Signalling PowerSupplies

    Prerequisite Short Code

    Plant 01, SIG 42

    Skill Assessment Scheme Regime

    n/a

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Emergency Evacuation Warden (Fire Warden)

    Course Description

    Providing knowledge about the Emergency Evacuation Warden role, covering what are Evacuation Wardens, when are theyappointed, evacuation plans and procedures, how to carry out an evacuation, and the characteristics of an EmergencyEvacuation Warden.

    Audience

    Anyone who holds, or wishes to hold the role of Emergency Evacuation Warden (Fire Warden).

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    Undertake the Role of Emergency Evacuation Warden (Fire Warden)

    Competence Awarded

    HSE T53

    Course Code

    HSE T53

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Enterprise Risk Assessment – Module 2

    Course Description

    In this module you will find out more about how we assess risks to our organisation and objectives. No prerequisites arerequired to undertake any of these modules.

    Audience

    This course is recommended for he roles of: BAC Secretary, Risk Manager and Risk Coordinator.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Enterprise Risk Management - Module: 1

    Course Description

    Our assets across the country work 24 hours a day, seven days a week to provide a safe, reliable rail network for all. Beingalerted to potential problems as early as possible is extremely important to us. This extends over and above operational orproject level risks to enterprise-wide risk management. This course will introduce you to Enterprise Risk Management(ERM) and the Framework that is available to help you at each step.

    Audience

    This course is recommended for the roles of: BAC Secretary, Risk Manager and Risk Coordinator.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Enterprise Risk Treatment, Monitoring and Reporting - Module 3

    Course Description

    By completing this module, you will be able to: - Understand the five Ts of Risk Management Response - Identify, assessand assign new controls - Improve actions for ineffective controls - Monitor Early Warning Indicators - Describe how andwhy risks should be reviewed periodically/quarterly - Report and escalate risks to BAC & ARC - Understand the importanceof continuous improvement - Describe improvements to implementation of risk management - Describe improvements togovernance of risk management.

    Audience

    This course is recommended for he roles of: BAC Secretary, Risk Manager and Risk Coordinator. No prerequisites arerequired to undertake any of these modules.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Environment Induction

    Course Description

    Provides a basic introduction on environmental awareness, including legal requirements and why they are important,company specific information such as the policies, Lifesaving Rules, and the safety vision. The course also providesinformation about further specialist training.

    Audience

    All office-based Infrastructure Projects (IP) staff.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Everyone – Diversity and Inclusion (eLearning)

    Course Description

    This course is designed to raise awareness of diversity and inclusion. It encourages us to think differently, being aware ofour actions and subconscious biases towards those we work with and encourages a more cohesive, collaborative andwelcoming working environment. To complete this learning you must view all content, videos and questions. For linemanagers there is an additional module available that must also be completed.

    Audience

    This course is aimed at all Network Rail staff.

    Duration: 0.25 Day(s) Class Size: 999999

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Everyone – Diversity and Inclusion for Managers (eLearning)

    Course Description

    This course is designed to give line managers more specific information and understanding of diversity and inclusion withregards to people management. It should be only completed after the 'Everyone – Diversity and Inclusion' eLearning. Tocomplete this learning you must view all content and videos. You must view all content to complete the manager module.

    Audience

    This course is aimed at line managers.

    Duration: 0.25 Day(s) Class Size: 999999

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Fire Extinguisher Theory

    Course Description

    Training on fire extinguisher theory.

    Audience

    Anyone required to use or have knowledge of fire extenguishers.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Freedom of Information

    Course Description

    Provides people with knowledge of what Freedom of Information is, the Freedom of Information (FOI) Act, what theirobligations are as a Network Rail employee and what to do should they receive a FOI request.

    Audience

    All Network Rail employees.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Fundamentals of Reclassification

    Course Description

    Provides a fundamental understanding of what reclassification means for Network Rail and how it affects people carryingout their day jobs.

    Audience

    Managers, leaders and and people in Corporate Functions.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    GSMR Refresher Training: REC (Railway Emergency Calls)

    Course Description

    This module will help you to refresh your knowledge on how to make a REC, what happens when you receive a REC, howto report a fault and the difference between a REC and an Urgent Call. This material will be delivered via interactivescreens, videos, knowledge tests and scenarios to help you retain this key information.

    Audience

    The target audience for this module are: Signallers Controllers Also, this module is for the awareness of: Mobile OperationsManagers Local Operations Managers Operations Managers

    Duration: 30 mins Day(s) Class Size: n/a

    Competence Name Awarded

    n/a

    Competence Awarded

    Course Code

    Prerequisite Name

    n/a

    Prerequisite Short Code

    n/a

    Skill Assessment Scheme Regime

    n/a

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    GSMR Refresher Training: Urgent Calls

    Course Description

    This module will help you to refresh your knowledge on what an Urgent Call is, how to make and receive an Urgent Call andthe difference between an Urgent Call and a REC (Railway Emergency Call) is. This material will be delivered via interactivescreens, videos, knowledge tests and scenarios to help you retain this key information.

    Audience

    The target audience for this module are: Signallers Controllers Also, this module is for the awareness of: Mobile OperationsManagers Local Operations Managers Operations Managers

    Duration: 30 mins Day(s) Class Size: n/a

    Competence Name Awarded

    n/a

    Competence Awarded

    n/a

    Course Code

    n/a

    Prerequisite Name

    n/a

    Prerequisite Short Code

    n/a

    Skill Assessment Scheme Regime

    n/a

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    General Fire Safety Awareness

    Course Description

    Mandatory training on general fire safety awareness.

    Audience

    All Network Rail employees except those working in a sub surface station, in a managed station, or signallers (refer toalternative elearning modules).

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    General Fire Safety Awareness.

    Competence Awarded

    HSE T51

    Course Code

    HSE T51

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    General Fire Safety Awareness - Signallers/Managed Stations

    Course Description

    Mandatory training on general fire safety awareness for all signallersa dn those working in managed stations.

    Audience

    Signallers and those working in managed stations.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    General Fire Safety Awareness - Signallers / Managed Stations.

    Competence Awarded

    HSE T51 S/MS

    Course Code

    HSE T51 S/MS

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    General Fire Safety Awareness - Sub Surface Stations

    Course Description

    Mandatory training on general fire safety awareness for all employees working in a sub surface station.

    Audience

    Anyone working in a sub surface station.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    General Fire Safety Awareness - Sub Surface Stations.

    Competence Awarded

    HSE T51 SSS

    Course Code

    HSE T51 SSS

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    General Fire Safety Awareness Briefing (Not Elearning)

    Course Description

    Mandatory training on general fire safety awareness.

    Audience

    All Network Rail employees except those working in a sub surface station, in a managed station, or signallers (refer toalternative elearning modules).

    Duration: 0.25 Day(s) Class Size: 1-50

    Competence Name Awarded

    General Fire Safety Awareness.

    Competence Awarded

    HSE T51

    Course Code

    HSE T51

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Governance for Railway Investment Projects - GRIP (eLearning)

    Course Description

    The aim of this course is to introduce you to Governance for Railway Investment Projects (GRIP). The course explains howto apply GRIP, and the benefits that it provides.

    Audience

    This course is intended for all staff involved in projects using the GRIP lifecycle.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Grievance Procedure

    Course Description

    This course is designed to give an awareness of the purpose of the individual grievance procedure.

    Audience

    Line managers.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Health, Safety and Environment Induction

    Course Description

    Provides a basic introduction on Health, Safety and Environment (HS&E), including legal requirements and why they areimportant, what is Health and Safety, the Lifesaving Rules, the safety vision, why it is important to undertake specialists riskassessments such as Display Screen Equipment (DSE) and Asbestos. The course also provides information about furtherspecialist training.

    Audience

    All office-based Infrastructure Projects (IP) staff.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Human Factors

    Course Description

    This module explores the principles of human factors and how an appreciation of what influences behaviour can beeffectively used in incident investigations. It is one of the three parts of the Accident Investigation learning programme.IMPORTANT NOTE: There is a known technical issue with the elearning which prevents your status being recorded as■complete■ in Oracle. Therefore, provided you have finished the Human Factors elearning module, you will be waitlistedfor the practical Accident Investigation workshop regardless of the status recorded in Oracle. On arrival at the workshop,you should be prepared to demonstrate the knowledge that you have gained from undertaking the Human Factors module.If not you may be turned away.

    Audience

    Incident investigators and anyone in an incident investigation role. It will also be useful for safety managers, operationsmanagers, safety advisors/specialists, hazard analysts, regulators, inspectors, and human factors advisors.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Individual working Alone (IWA) eLearning

    Course Description

    Provides explanation of the Individual Working Alone (IWA) Permit to Work System. It includes a demonstration of how it isused to support working safely on Network Rail infrastructure. This course is only available athttps://elearning.networkrail.co.uk and cannot be accessed via Oracle.

    Audience

    Anyone who holds the Individual Working Alone (IWA) competence.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Industry Common Induction (ICI)

    Course Description

    ICI is a common health and safety induction for people working on construction sites, in rail depots, and stationmaintenance. The eLearning provides the knowledge required for the ICI assessment, the successful completon of whichawards the ICI competence. This course is only available at https://elearning.networkrail.co.uk and cannot be accessed viaOracle.

    Audience

    Anyone working on construction sites, in rail depots and stations maintenance. It will be mandatory for anyone on anInfrastructure Projects worksite to hold the ICI competence from 01 June 2016.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Industry Common Induction Assessment (ICI)

    Course Description

    ICI is a common health and safety induction for people working on construction sites, in rail depots, and stationmaintenance. Successful completion of the assessment awards the ICI competence. Assessments can be booked viaOracle.

    Audience

    Anyone working on construction sites, in rail depots and stations maintenance. It will be mandatory for anyone on anInfrastructure Projects worksite to hold the ICI competence from 01 June 2016.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Information Security (elearning)

    Course Description

    This course provides an introduction to Information Security within Network Rail, including why it is important to everyone, how to take responsibility, ways to behave securely and protect our railway. A separate offline briefing version of thislearning is also available on Oracle. This can be downloaded by line managers or training facilitators to give local briefingsto operational staff who do not have access to a computer or Oracle. Please note: the survey at the end of the course hasnow finished. Please do not click on the link.

    Audience

    All Network Rail staff and contractors.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    IS EL

    Course Code

    IS EL

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Lineside Telephone FLMF eLearning course

    Course Description

    The course covers the maintenance and first line faulting activities required for level crossing central battery phones, PETSand KETS level crossing phones and lineside phones. On successful completion, signalling technicians will receive Tel04.09 which is the related competency for these tasks. This course requires line manager authorisation before it can beundertaken.

    Audience

    Signaling technicians who are responsible for maintenance and first line faulting activities on lineside and level crossingtelephones

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    Tel 04 - Undertake corrective and preventative maintenance of Telephone systems Tel 04.09 - Operational Telephones andall Other Lineside (including 2pr Tail Cable) (Excluding Auto Dialler))

    Competence Awarded

    Tel 04

    Course Code

    Tel 04

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    4

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Lookout - Be Aware, Stay Safe

    Course Description

    A module exploring the factors that affect Lookout duties, which includes attention management, personal health &wellbeing and communication which forms part of the post-training development phase. At the end of the module, adiscussion with the line manager is required as well as ongoing completion of the post training workbook. At the end of thefour month post-training development period, your line manager will determine if you can hold the Lookout competence.This course is only available at https://elearning.networkrail.co.uk and cannot be accessed via Oracle.

    Audience

    New and existing Lookouts.

    Duration: 0.5 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Performance Improvement Procedure

    Course Description

    This course helps you to understand what the Performance Improvement Procedure is and how it helps employees achieveand maintain the performance standards expected of them.

    Audience

    Line managers

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Person Responsible for Fire Safety

    Course Description

    Training on the history of Fire Regulations, safety policy and arrangements, responsibilities in a fire emergency, firehazards, compliance and training, fire risk assessment, records and documentation and the Person Responsible for FireSafety (PRFS) checklist.

    Audience

    Anyone who holds, or wishes to hold, the role of Person Responsible for Fire Safety (PRFS)

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Personal Track Safety eLearning

    Course Description

    This module provides a basic introduction to track safety, covering railway orientation, fitness for work, preparing to worksafely, going onto the railway and working safely, communciations and emergencies, and safety briefings. The module ispart of the Personal Track Safety (PTS) blended learning programme and must be successfully completed before delegatescan proceed with the PTS practical event. This course is only available at https://elearning.networkrail.co.uk and cannot beaccessed via Oracle.

    Audience

    Anyone expected to work on the rail infrastructure.

    Duration: 0.5 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Contracts and Procurement

    Course Name

    Procurement Awareness – Utilities Contract Regulations (eLearning)

    Course Description

    This awareness course is designed to introduce procurement legislation and Network Rail requirements for procurementactivities.

    Audience

    Anyone involved in procuring services on behalf on Network Rail.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Railway Cost Information Service CAF User Training - eLearning

    Course Description

    This course will provide users with the competencies required for CAF User level access to the Railway Cost InformationService.

    Audience

    All those who will have CAF User level access to the Railway Cost Information Service.

    Duration: 60 minutes Day(s) Class Size: 999999

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Recruitment Management: a good practice guide

    Course Description

    In your role as a line manager, one of your responsibilities is recruitment. Your role is critical to Network Rail having the rightpeople in the right roles.

    Audience

    Hiring mangers.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Seasonal Delivery Specialist e-learning

    Course Description

    This e-learning package gives a basic introduction to the weather systems commonly experienced in the UK, their impact onthe railway, and measures taken to mitigate against their effects. The e-learning forms part of a package of initial training forSeasonal Delivery Specialists.

    Audience

    This e-learning package is designed for all those who need an awareness of how the weather impacts on the operation ofthe railway. It is primarily aimed at Seasonal Delivery Specialists, but is also relevant for Mobile Operations Managers andControllers. It is available for anyone else who would benefit from an understanding of the information.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Skills Assessment Scheme: Appreciation

    Course Description

    Awareness training on the Skills Assessment Scheme and how capabilities are defined within a framework of 'regimes',covering the different roles that play a part within the assessment process, the Annual Capability Conversation (where anindividual's capabilities are reviewed and renewed).

    Audience

    Co-ordinators and other staff requiring an understanding of the Skills Assessment Scheme process.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Skills Assessment Scheme: Interactive Scenario

    Course Description

    Provides training on the Skills Assessment Scheme and how capabilities are defined within a framework of 'regimes'.

    Audience

    Only line managers who currently hold the AiTL assessor competence and require the new skills assessor competence.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    Skills Assessor E-Learning.

    Competence Awarded

    SA EL

    Course Code

    SA EL

    Prerequisite Name

    Skills Assessment Scheme: Appreciation

    Prerequisite Short Code

    SAS APP

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Sponsors Induction

    Course Description

    This course introduces you to the role of the Sponsor. This course is part of your required Sponsor training, so it isimportant that you complete it.

    Audience

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Elearning

    Course Name

    Suicide Prevention

    Course Description

    This module raises awareness of the importance of increasing the vigilance of staff on the rail network. It includes advice onhow to reduce barriers to approaching a vulnerable person, basic guidance on talking to a vulnerable person, and how andwhere to seek support to safely resolve a situation. It also covers awareness of trauma, how it can affect people, thewarning signs, basic guidance on talking to someone who may be suffering from trauma, and how and where to seek furthersupport. It provides information on additional suicide prevention and support products.

    Audience

    All Network Rail employees.

    Duration: 0.25 Day(s) Class Size: 1

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Elearning

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Applied Engineering Mathematics

    Course Description

    The Applied Engineering Mathematics module of the foundation degree

    Audience

    Only those enrolled via the University on the Foundation degree in Railway Engineering (Inc HNC)

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Applied Engineering Programme - Year One

    Course Description

    The first year modules will cover Applied Engineering Design, Electrical and Electronic Principles, Engineering BusinessManagement and Operations, Engineering Mathematics, Materials and Processes, and Mechanics and Energy Methods.Please note these are non-rail specific

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Applied Engineering Programme - Year Two

    Course Description

    The second year modules will cover Design for Manufacturing, Quality Methods, Dynamic Mechanics and Thermofluids,Instrumentation and Control, Analytical Modelling and Simulation and Engineering Systems. Please note these are non-railspecific

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Applied Engineering Programme Year Three and Four

    Course Description

    The third and fourth year modules will cover Advanced Quality Techniques, Asset Management, Electrical and ElectronicSystems, Logistics, Mechatronics and Systems Control, Project Management and Leadership, Railway Infrastructure ■ Part1 - Railway Infrastructure ■ Part 2 - The delegate will then pick a further 2 modules from the recommended list containing:Aerodynamics, CAD/CAM, CAE & Physical Correlation, Industrial Processes, Materials for Advanced Applications,Measurement Systems and Metrology, Stress Analysis or Sustainable Energy Systems. (Rail specific)

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Civil Modules (BEng)

    Course Description

    The Civil Modules (BEng) module of the Beng in Railway Engineering

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Civil and Track Modules (Fd)

    Course Description

    The Civil and Track Modules (Fd) module of the foundation degree

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Electrical and Mechanical Modules (BEng)

    Course Description

    The Electrical and Mechanical Modules (BEng) of the Beng in Railway Engineering at Sheffield Hallam University

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Electrical and Mechanical Modules (Fd)

    Course Description

    The Electrical and Mechanical Modules (Fd) module of the foundation degree

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Engineering Technical Project

    Course Description

    The Engineering technical Project module of the foundation degree

    Audience

    Only those enrolled via the University on the Foundation degree in Railway Engineering (Inc HNC)

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Geotechnics, Surveying & Environment

    Course Description

    The Geotechnics, Surveying & Environment module of the foundation degree

    Audience

    Only those enrolled via the University on the Foundation degree in Railway Engineering (Inc HNC)

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    HNC in Railway Engineering - Year One Modules

    Course Description

    The first year modules will cover Maths and Engineering Science, Rail Specific Engineering, Legislative and BusinessStudies and Industrial Projects at Sheffield Hallam University

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    HNC in Railway Engineering - Year Two Modules

    Course Description

    The second year modules will cover Project and Quality Management. As well as the above modules there will bework-based learning modules where research and information gathering assignments are set. These are completed at workand in your own time. The University of Sheffield Hallam

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Rail Engineering Management

    Course Description

    The Rail Engineering Management module of the foundation degree

    Audience

    Only those enrolled via the University on the Foundation degree in Railway Engineering (Inc HNC)

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Signalling Design

    Course Description

    The Signalling Design module of the foundation degree

    Audience

    Only those enrolled via the University on the Foundation degree in Railway Engineering (Inc HNC)

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Signalling Modules (BEng)

    Course Description

    The Signalling Modules (BEng) of the Beng in Railway Engineering at Sheffield Hallam University

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Signalling Modules (Fd)

    Course Description

    The Signalling Modules (Fd) module of the foundation degree

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Structural Design & Analysis

    Course Description

    The Structural Design & Analysis module of the foundation degree

    Audience

    Only those enrolled via the University on the Foundation degree in Railway Engineering (Inc HNC)

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Supply & Distribution

    Course Description

    The Supply & Distribution module of the foundation degree

    Audience

    Only those enrolled via the University on the Foundation degree in Railway Engineering (Inc HNC)

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Track Engineering Analysis

    Course Description

    The Track Engineering Analysis module of the foundation degree

    Audience

    Only those enrolled via the University on the Foundation degree in Railway Engineering (Inc HNC)

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Higher Education

    Course Name

    Track Modules (BEng)

    Course Description

    The Track Modules (BEng) of the Beng in Railway Engineering at Sheffield Hallam University

    Audience

    Only those enrolled via the University on the Applied Engineering Programme

    Duration: 0 Day(s) Class Size: 0

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    2 day Train the Trainer

    Course Description

    This course will help you outline the different factors that support a great training course and the key skills and attributes ofan effective trainer. You’ll be able to cater for different learning styles in your delivery as well as handling questions fromdelegates appropriately. Each day consists of interactive classroom sessions and in the afternoon you'll deliver a 20 minutetraining session and receive feedback from colleagues. These are full days starting at 9am and finishing at 5.00pm.

    Audience

    Aimed at people who deliver training as part of their role either on a short term or ad hoc basis. It will help you appreciatethe difference between delivering an effective training session and presenting.

    Duration: 2 Day(s) Class Size: 5

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    Active Safety Management

    Course Description

    This Active Safety Management one day workshop has been designed to support groups of key influencers who are activelyinvolved in safety and sit in the middle of our organisation. These are people whose thinking and behaviour has a significantimpact on those who are at most risk of injury on the railway, including Section Managers, Shift Signaller Managers, MobileOperations Managers, Local Operations Managers, Track Maintenance Engineers, Engineers and Team Leaders. It isdesigned for groups of people whose behaviour and decisions impact on each other, increasing understanding about thisimpact and breaking down any real or perceived barriers between them. It will support them in developing a fair culture,where everyone holds each other accountable for safety and reports anything that has the potential to cause injury ordamage. Although it is driven by a need to reduce safety incidents and injuries it also supports health and wellbeing,diversity and inclusion and staff engagement.

    Audience

    Groups of people whose behaviour and decisions impact on each other and on the safety of those who are at most risk ofinjury on the railway. Groups could include Section Managers, Shift Signaller Managers, Local Operations Managers, TrackMaintenance Engineers, Engineers and Team Leaders.

    Duration: 1 Day(s) Class Size: 12

    Competence Name Awarded

    Competence Awarded

    Course Code

    Prerequisite Name

    Prerequisite Short Code

    Skill Assessment Scheme Regime

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    An Introduction to Finance for Non Finance Managers

    Course Description

    By the end of the course delegates will be able to: Recognise how money flows in a business and how it is accounted for.Outline the principles of forecasting and budgeting. Discuss how to benchmark financial performance and to recogniseareas where performance is slipping. Explain the contribution that financial information makes to the business decisions of amanager. The day finishes with a practical exercise that involves analysing and interpreting simple financial data.

    Audience

    Designed for people who are not in a dedicated financial role. This could include those managing a budget or involved inmaking financial decisions. This is an introduction and is aimed at people with little or no experience.

    Duration: 1 Day(s) Class Size: 16

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    Belbin Self Perception Inventory

    Course Description

    Belbin is a tool designed to improve self-knowledge and understanding amongst individuals and teams and is often used tosupport the development of teams. It identifies team roles and gives an insight into current behavioural patterns by providinga snapshot of behaviour at one particular time. Identifying these roles, together with any gaps within the team, can help theteam work together more effectively and increase performance and working relationships. It can also be used as a 360 typetool where up to 6 observers can also provide feedback on an individual. At the end of the workshop attendees will beequipped with the tools to: Build productive working relationships; Select and develop high-performing teams; Raiseself-awareness and personal effectiveness; Build mutual trust and understanding.

    Audience

    This half day workshop is ideal for new teams or teams who have gone through change and existing teams who would liketo improve the way they work together.

    Duration: 0.5 Day(s) Class Size: 30

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    Change Workshop

    Course Description

    This workshop is to support managers and their teams who are currently experiencing or due to experience change withinNetwork Rail. It highlights the importance of communicating change and explains the emotional rollercoaster that peopleoften experience during change. It can be tailored to the individual team’s requirements. By the end of the workshopdelegates will be able to: Describe the importance of communicating effectively in times of change; Explain the barriers tochange and how to minimize them; Discuss the emotional rollercoaster of change; Recognise how to sell change; The keysteps; State what YOU can do you support your team.

    Audience

    Designed for teams who are experiencing, or about to experience change - to include line managers where possible.

    Duration: 0.5 Day(s) Class Size: 16

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    Coaching Skills

    Course Description

    The course helps delegates develop practical coaching skills and techniques that can be used in the workplace to supportany colleague to achieve and clarify goals, explore options, build personal enthusiasm and commitment, and take boldaction.

    Audience

    Designed for those who want to develop their influencing skills, delegate more effectively and help those around thembecome more self-sufficient.

    Duration: 2 Day(s) Class Size: 16

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Leadership

    Course Name

    Communication, Presence & Impact

    Course Description

    This programme is designed for senior managers throughout Network Rail who wish to improve their verbal and writtencommunication skills. Day 1 - Written communication - We look at all aspects of your writing - documents, emails, papers orproposals for senior managers and other stakeholders. Focusing on the railways, by definition, need to report on difficult,complex and detailed subjects. Day 2 - Verbal communication - how do we consistently come across as the best version ofourselves, irrespective of how we feel or our perception of the audience’s engagement levels?

    Audience

    Typically Band 3 or above. Delegates attending the Rail Industry Leadership or Senior Leadership Programmes will attendthis module as part of their programme. The course ensures delegates feel utterly in control when talking to people,irrespective of the size of the audience and makes sure that when you write emails or reports, they get read and acted on.

    Duration: 2 Day(s) Class Size: 15

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    Customer Service Training

    Course Description

    This 1-day programme consists of 5 bite-size sessions to develop customer service skills. The programme containspositioning and analysis, skills input and exchange and action planning, including communicating the plan and making itbusiness as usual. The customer is required to select 5 out of the 6 bite size sessions. The line manager will be contactedby the facilitator prior to the event to discuss and agree bespoke team needs. It is also a pre-requisite that the Line Managerattends the workshop and opens the event. The options for the sessions are: Communication Skills; Rapport Building;Problem Solving; Continuous Improvement (Kaizen); Running Effective Meetings; Time Management

    Audience

    This event is designed for a team or group of individuals who want to improve the customer service they offer.

    Duration: 1 Day(s) Class Size: 16

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    Developing Assertive Behaviour

    Course Description

    This one day course will look at various types of behaviours that we use such as passive, assertive and direct/indirectaggression and the affect that these can have. By learning and practicing different techniques you will see how beingassertive can lead to more open and successful business relationships and you’ll leave with a plan of how to continuedeveloping your skills back at work.

    Audience

    This course is for those whose lack of assertiveness stands in the way of achieving their personal and professional goals,potentially impacting on their business relationships.

    Duration: 1 Day(s) Class Size: 16

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    Effective Meetings

    Course Description

    This one day course will look at why we hold meetings, how to plan for an effective meeting, the role of the chair,participants and agendas. It will look at how to actively take part, how to review and follow up on any actions and also howto chair and facilitate meetings. By the end of the course delegates will be able to:-Describe how to plan for an effectivemeeting; Identify how to effectively chair a meeting; Explain how to review and follow up a meeting; Demonstrate the keyfactors in running/participating in an effective meeting; Describe ways of enhancing your message at meetings.

    Audience

    This course is aimed at anyone who regularly hosts/chairs meetings, and also to attendees who want to have more impactat meetings.

    Duration: 1 Day(s) Class Size: 16

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Further Leadership and Management Courses

    Course Name

    Effective Presentation Skillls

    Course Description

    This course is designed to develop your knowledge, understanding and skills in delivering effective presentations. It looks athow to create and structure a good presentation, use visual aids effectively, deal with challenging members and handleinterruptions as well as demonstrating confident body language. The mornings cover the theory and in the afternoonsessions you will have the opportunity to deliver presentations to the group and receive feedback.

    Audience

    This course is for you if you need to undertake presentations or want to improve your skills in designing and deliveringeffective presentations. You need to bring a presentation you have delivered and would like to improve or a presentationyou have to deliver in the future. A laptop with PowerPoint would also be beneficial.

    Duration: 2 Day(s) Class Size: 5

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Team Events: Team Building Workshop

    Course Description

    Helps teams to re-engage and move forward both effectively and cohesively by forming a clear vision for the team and clearstrategies on how this can be achieved. The workshop facilitates discussions about lessons learnt from the change,developing the line manager's vision and mission for the team, identifies strategies to achieve the vision, and produces ateam charter for how the team will operate going forwards.

    Audience

    Any team that has emerged from a period of change and needs to re-focus its direction and ways of working in order tomeet new challenges together.

    Duration: 1 Day(s) Class Size: 20

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Team Events: Walking in the Customers Shoes

    Course Description

    This modular programme is made up of two one-day workshops, approximately six weeks apart. Participants will practiceproblem solving and continuous improvement techniques, arriving at an action plan to improve the service they currentlyprovide to their customers and/or stakeholders.

    Audience

    Teams or groups of business leaders (Band 2-4) wanting to develop their customer service and relationship managementskills.

    Duration: 2 Day(s) Class Size: 30

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Effective meetings

    Course Description

    Provides the skills, knowledge and techniques to plan, chair, hold and review meetings effectively. It covers ways toenhance your message at meetings.

    Audience

    Anyone who regularly hosts/chairs meetings or regularly attends meetings.

    Duration: 1 Day(s) Class Size: 14

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Further Learning: Report Writing

    Course Description

    Develops the knowledge, techniques and understanding to write effective reports. It covers how to target writtencommunications to a specific audience, report structure, how to test and source material for accuracy and relevance, andhow to proof read effectively.

    Audience

    Anyone required to write reports as part of their role.

    Duration: 1 Day(s) Class Size: 14

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Further Learning: An introduction to finance for non-finance managers

    Course Description

    An introductory session providing the skills and underpinning knowledge on how finance works within Network Rail. Itcovers the terminology used, and why financial information is important to the decisions made by the business.

    Audience

    Anyone not in a dedicated financial role.

    Duration: 1 Day(s) Class Size: 14

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Further Learning: Effective Presentation Skills

    Course Description

    Provides the knowledge, skills and understanding to prepare, strucure, and deliver effective presentations with confidence.

    Audience

    Anyone required to undertake presentations.

    Duration: 2 Day(s) Class Size: 5

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Further Learning: Recruitment Skills Workshop

    Course Description

    Develops skills and capabilities for effective recruitment, in accordiance with Network Rail policies. It covers the capabilityframework, avoiding discrimination, conducting interviews, how to produce good quality notes, and how to score candidatesin a fair and consistent way.

    Audience

    Line managers responsible for recruitment.

    Duration: 1 Day(s) Class Size: 14

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    Recruitment eLearning

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Leadership further learning: Coaching Skills

    Course Description

    Develops knowledge and skills to be able to describe the coaching model, recognise the benefits of a coach-approach, anddemonstrate a variety of questioning techniques. It also covers how to identify the difference between coaching, teachingand instructing, how to given and receive feedback using a structured approach.

    Audience

    Anyone wishing to develop their coaching skills and techniques.

    Duration: 2 Day(s) Class Size: 14

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Leadership further learning: Developing Assertive Behaviour

    Course Description

    Develops the knowledge and skills to identify the difference between aggressive, indirect aggressive, passive, and assertivebehaviours. It also covers tools and techniques for becoming more assertive, and provides the opportunity to practice usingassertive behaviours.

    Audience

    Anyone wishing to develop assertiveness techniques in order to become more successful in their personal and professionallife.

    Duration: 1 Day(s) Class Size: 14

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Team Events: Belbin Workshop

    Course Description

    Belbin enables individuals and teams to gain a better understanding of each other, identify gaps within the team, anddescribes strategies for how the team can work together more effectively. The team will complete the Belbin Self PerceptionInventory, and then participants will receive a personalised report highlighting their team role overview and preferences.

    Audience

    Ideal for new teams or teams who have undergone change or teams that would like to improve the way they work together.

    Duration: 0.5 Day(s) Class Size: 20

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Team Events: Change Workshop

    Course Description

    This workshop highlights the importance of communicating change. It also explains the emotional rollercoaster that peopleoften experience during change. It explores barriers to change and how to minimise them, and clarify what managers cando to support their team.

    Audience

    Teams who are experiencing or about to experience change.

    Duration: 1 Day(s) Class Size: 14

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Team Events: Customer Service Training

    Course Description

    This course consists of five bitesize sessions, covering communication skils, rapport building, problem solving, continuousimprovement (Kaizen), running effective meetings, and time management. Delegates will choose five from the six topicsavailable.

    Audience

    Teams or a group of individuals who require customer service training as part of their role.

    Duration: 2 Day(s) Class Size: 14

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Team Events: MBTI workshop

    Course Description

    The Myers Brigg Type Indicator looks at eight personality preferences that everyone uses at different times. There are noright/wrong or good/bad preferences. The report highlights the differences in our preferences and the impact this can haveat work, and in particular, oru relationships with others. The interactive workshop works well whe delivered to a group/teamand the sharing of results generates useful discussions and strategies to move the team forwards.

    Audience

    Individual and team development at middle to senior management level.

    Duration: 0.5 Day(s) Class Size: 30

    Competence Name Awarded

    N/A

    Competence Awarded

    N/A

    Course Code

    N/A

    Prerequisite Name

    N/A

    Prerequisite Short Code

    N/A

    Skill Assessment Scheme Regime

    N/A

    Course Type

    Face to Face

    Download Date: 21/12/2019

  • Frontline Leadership Programme

    Course Name

    Frontline Leadership - Team Events: DISC Workshop

    Course Description

    This highly accurate, quick to complete psychometric test aids both individual and team development. The outputs showbasic behaviour/work style, how the individuals are actually working at that p