elective care conference: developing & implementing an rtt training strategy
TRANSCRIPT
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Developing and Implementing an RTT Training Strategy
20 April 2016
Kerry Broome, 18 Weeks Operational Manager
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Aim & Objectives
• NNUH Trust background and scene setting • Developing the access policy and SOP’s and RTT Reporting • Benefits realisation and board paper business case for sign up to development and
delivery of strategy
• Developing and Implementing the Strategy
• Quick-fire Q&A workshop - Return on Investment for RTT Training • What barriers do you think you’ll come across when implementing a training strategy • What can we do to do to overcome them.
• Questions
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NNUH Trust Background
West Norfolk CCG
North Norfolk CCG
South Norfolk CCG
Norwich CCG
Yarmouth and Waveney CCG
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NNUH Trust Elective IST Background
• In Feb 2015 Elective IST were invited to the Trust to review RTT
• Failing RTT targets, backlog rising, reporting and ‘old’ practice
• Full review of: • Patient Journey and Processes (referral acceptance, booking, outcoming etc.) • Policy • Audit and DQ • RTT and DM01 Reporting • Training
• IST report - 40 recommendations , including full review of the Trusts 18 Week Access
Policy, implementation of a DQ strategy and implementation of a full RTT Training strategy
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Developing the Access Policy and SOP’s
• IST had recommended full review of the Trusts Access Policy to ensure it met the patients constitutional rights and national RTT standards for access
• Trust policy completely re-written and signed off by all stakeholders
• Standard Operating Procedures implemented and formalised in standard format, signed off by Board
• SOP’s were all aligned to the 18 Week Access Policy
• Standardisation and Audit of Escalation (Cancer and 18 Weeks)
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Reporting for RTT
• Reporting amended to ensure that all patients were being tracked
• Single PTL for elective waits
• Diagnostic Outpatient PTL
• Radiology PTL
• Elective Planned PTL
• RTT Dashboard
• IST modelling for capacity
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RTT and Cancer Training Strategy
• Benefits realisation and board paper business case for sign up to development and delivery of strategy
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Developing and Implementing the Training Strategy
How did we approach developing the training strategy, what informed the training modules? • RTT Pathway Mapping • DQ Validation • Single PTL • RTT Audits • Feedback from teams
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Developing and Implementing the Training Strategy
How did we approach developing the training strategy? • Elective IST Guide for Developing and Implementing an Elective Care Training
Strategy We included: • Benefits to patients, staff and the organisation
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Developing The Training Strategy
We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues
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Developing The Training Strategy
We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work
Peter Chapman – Medical Director Richard Parker – Chief Operating Officer
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Developing The Training Strategy
We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery
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Developing The Training Strategy
We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery • Scope of the training function, including development and delivery of training,
plus provision of a centralised source of expertise for processing RTT queries
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Developing The Training Strategy
We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery • Scope of the training function, including development and delivery of training,
plus provision of a centralised source of expertise for processing RTT queries • Timescales
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Developing The Training Strategy
We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery • Scope of the training function, including development and delivery of training,
plus provision of a centralised source of expertise for processing RTT queries • Timescales • Assessment of Success
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The Training Strategy
We included: • Benefits to patients, staff and the organisation • A training needs analysis linked to data quality issues • Senior engagement from key individuals to lead and sponsor the work • Outline of modules and methods for delivery • Scope of the training function, including development and delivery of training,
plus provision of a centralised source of expertise for processing RTT queries • Timescales • Assessment of Success • Return on Investment – How to measure?
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Implementing the Training Strategy
Quick-fire Q&A - Return on Investment for RTT Training
• What barriers do you think you’ll come across when implementing a training strategy • What can we do to do to overcome them?
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Any Questions?
18