ELECTRONIC MEDICAL RECORDS (EMR) SOFTWAREJanuary 2018

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CONTENTS46

Introduction

Defining Electronic Medical Records Software

The Quadrant

Electronic Medical Records FrontRunners Index

Runners Up

Methodology Basics

7

3139

8

FRONTRUNNERS9 NextGen EHR

10 MediTouch EHR

11 Kareo

12 Centricity EMR

13 Electronic Medical Assistant

14 EpicCare EMR

15 PrimeSuite

16 Practice Fusion

17 NueMD

18 Praxis EMR

19 AdvancedEHR

20 CareCloud

21 drchrono

22 PrognoCIS

23 IntelligentMedicalSoftware

24 eClinicalWorks

25 AntWorks EHR

26 AmazingCharts

27 ChartLogicEMR

28 athenaClinicals

29 Sevocity EHR

30 Compulink

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INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Electronic

Medical Records (EMR) software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Electronic Medical Records FrontRunners graphic, the Capability axis starts at 3.20 and ends at 4.10, while the Value axis starts at 3.30 and ends at 4.40.

To be considered for the Electronic Medical Records FrontRunners quadrant, a product needed a minimum of 20 user reviews, a minimum capability user rating score of 3.0 and a minimum value user rating score of 3.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

I N T R O D U C T I O N

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Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.

» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

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Electronic Medical Records (EMR) software automates clinical operations of health care

providers. EMRs allow medical professionals to create, store, update and share digital patient charts, histories, medications, test results and more. Software Advice’s FrontRunners quadrant is focused on the North American ambulatory EMR market. We identify this set of core capabilities for the EMR category: charting/patient records, order entry, decision support, automated coding assistance, reporting/analytics and ONC-ATCBcertification,as well as at least one of the following: clinical interoperability and/or a patient portal.

In addition, we identify several related features that medical practices purchasing EMR software may also need or wish to consider: patient scheduling, medical billing, claims scrubbing, claims management, e-prescribing, handwriting recognition, patient eligibility checks, statements and collections, voice recognition and specialty-specific/customizable templates.

DEFINING ELECTRONIC MEDICAL RECORDS SOFTWARE

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THE QUADRANT

All products that qualify as FrontRunners are top performing

products in their market.

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ELECTRONIC MEDICAL RECORDS FRONTRUNNERS INDEX

9 NextGen EHR

10 MediTouch EHR

11 Kareo

12 Centricity EMR

13 Electronic Medical Assistant

14 EpicCare EMR

15 PrimeSuite

16 Practice Fusion

17 NueMD

18 Praxis EMR

19 AdvancedEHR

20 CareCloud

21 drchrono

22 PrognoCIS

23 IntelligentMedicalSoftware

24 eClinicalWorks

25 AntWorks EHR

26 Amazing Charts

27 ChartLogic EMR

28 athenaClinicals

29 Sevocity EHR

30 Compulink

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDNEXTGEN EHR

QUADRANT PLACEMENT: LEADERS

3.65 4.35

3.91 3.91

3.50 4.78

3.30 4.70

3.70 4.90

3.30 4.80

4.70 4.80

4.50

1.50

2.50

10

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDMEDITOUCH EHR

QUADRANT PLACEMENT: LEADERS

3.82 4.07

4.10 4.09

3.45 4.05

2.30 3.80

4.60 4.80

3.63 4.30

3.80 3.80

2.40

4.70

3.60

11

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDKAREO

QUADRANT PLACEMENT: LEADERS

3.71 4.06

3.81 3.74

3.45 4.38

4.40 4.30

2.50 4.70

3.75 4.40

4.30 4.30

4.10

3.00

3.60

12

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDCENTRICITY EMR

QUADRANT PLACEMENT: LEADERS

3.68 4.06

3.73 3.65

3.10 4.47

2.30 5.00

3.90 3.60

4.18 3.20

5.00 5.00

5.00

1.70

5.00

13

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARD

ELECTRONIC MEDICAL ASSISTANT

QUADRANT PLACEMENT: LEADERS

3.89 3.85

4.22 4.24

3.20 3.47

1.40 3.70

5.00 3.30

3.90 2.90

3.70 3.60

3.80

4.90

3.20

14

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDEPICCARE EMR

QUADRANT PLACEMENT: MASTERS

3.63 4.09

3.97 4.05

3.15 4.13

1.40 4.60

4.90 2.30

3.45 3.50

4.60 4.90

4.80

2.50

1.90

15

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDPRIMESUITE

QUADRANT PLACEMENT: MASTERS

3.61 4.07

3.94 4.01

3.35 4.13

1.90 4.50

4.80 3.90

3.23 2.90

4.50 4.50

4.40

2.10

1.90

16

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDPRACTICE FUSION

QUADRANT PLACEMENT: MASTERS

3.41 4.24

3.76 3.98

2.35 4.50

2.30 4.80

2.40 4.10

3.75 4.10

4.80 4.60

3.60

2.50

4.10

17

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDNUEMD

QUADRANT PLACEMENT: MASTERS

3.47 4.06

4.37 4.41

3.00 3.72

4.40 3.60

1.60 4.60

2.13 3.30

3.60 3.60

1.40

2.50

1.00

18

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDPRAXIS EMR

QUADRANT PLACEMENT: PACESETTERS

4.02 3.47

4.89 4.93

4.85 2.02

5.00 2.00

4.70 3.10

1.45 1.00

2.00 2.00

1.30

1.50

1.00

19

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDADVANCEDEHR

QUADRANT PLACEMENT: MASTERS

3.31 4.11

3.88 3.87

2.15 4.35

3.30 4.40

1.00 4.50

3.33 4.00

4.40 4.40

4.00

3.00

1.90

20

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDCARECLOUD

QUADRANT PLACEMENT: PACESETTERS

3.72 3.70

4.12 4.14

3.70 3.25

3.30 3.20

4.10 4.30

2.95 2.40

3.20 3.20

3.30

3.70

1.60

21

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDDRCHRONO

QUADRANT PLACEMENT: PACESETTERS

3.96 3.43

4.16 4.21

3.90 2.65

3.30 2.40

4.50 4.00

3.63 2.90

2.40 2.10

3.00

4.80

4.30

22

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDPROGNOCIS

QUADRANT PLACEMENT: CONTENDERS

3.63 3.68

4.02 4.02

3.80 3.33

4.40 2.80

3.20 4.40

2.68 4.60

2.80 2.70

3.30

2.10

2.50

23

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARD

INTELLIGENT MEDICAL SOFTWARE

QUADRANT PLACEMENT: PACESETTERS

3.69 3.50

4.52 4.46

3.40 2.53

3.30 2.50

3.50 1.50

2.33 3.70

2.50 2.50

3.70

1.40

1.70

24

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDECLINICALWORKS

QUADRANT PLACEMENT: MASTERS

3.26 3.91

3.23 3.19

2.60 4.63

1.90 4.90

3.30 3.70

4.00 4.90

4.90 4.70

4.60

3.60

2.90

25

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDANTWORKS EHR

QUADRANT PLACEMENT: CONTENDERS

3.55 3.59

4.67 4.73

2.15 2.45

3.30 2.30

1.00 3.80

2.73 1.70

2.30 2.30

2.80

4.40

1.40

26

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDAMAZING CHARTS

QUADRANT PLACEMENT: CONTENDERS

3.33 3.71

3.65 3.75

3.00 3.67

4.40 4.00

1.60 2.50

3.00 3.50

4.00 4.00

2.50

1.70

3.80

27

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDCHARTLOGIC EMR

QUADRANT PLACEMENT: CONTENDERS

3.30 3.69

4.27 4.20

2.45 3.18

3.30 3.10

1.60 2.00

2.20 4.70

3.10 3.10

1.70

3.00

1.00

28

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDATHENACLINICALS

QUADRANT PLACEMENT: CONTENDERS

3.40 3.58

3.66 3.63

2.40 3.52

2.30 2.90

2.50 5.00

3.88 4.50

2.90 2.90

4.70

4.60

3.30

29

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDSEVOCITY EHR

QUADRANT PLACEMENT: CONTENDERS

3.32 3.55

4.38 4.36

2.30 2.73

1.00 2.70

3.60 3.20

2.23 2.20

2.70 2.80

1.40

1.30

3.50

30

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDCOMPULINK

QUADRANT PLACEMENT: CONTENDERS

3.21 3.60

3.86 3.82

1.95 3.38

2.30 3.50

1.60 3.50

3.15 2.80

3.50 3.50

2.20

2.50

4.40

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Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

1st Provider’s Choice EMR

4medica iEHR

75Health EHR

A.I.med

ABELMed

Absolute EMR

AccuMed

AccuPoint

AccuroEMR

ACE Dental

ACOMHealthRAPIDSoftware

Acuitas activEHR

acuPortal

AdaptaMed EMR

Advanced Health Management Systems (AHMS)

AdvantaChart

AestheticsPro Online

AgencyCore

AgilityEH

AllegianceMD

AllMeds EHR

Allscripts EHR

AlphaFlex

Altai Oncology Suite

AltaPoint

Appointik

AppointmentsEverywhere

Aprima EHR

APTA Connect

ARIA

Aurora Clinical EMR

Autumn8

Azalea EHR

AZZLY

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RUNNERS UP

BackChart

BestNotes

bestPT

blueEHR

BlueStrata EHR

BreezyNotes EHR

BrickMed

Brightree

CabMD

CampDoc.com

Carbon Health

CaregiverDesktop EHR

CareLogic Enterprise

Carestream Dental

CareVoyant Outpatient

CDrive

CentralReach

CernerPowerChartAmbulatory EHR

Cerner Specialty Practice Management

CGM Clinical

CGM DAQbilling

CGMwebEHR

Chameleon

ChARM EHR

ChartsPro

Chiro QuickCharts

ChiroFusion Complete Practice Management

Chiron Health

ChiroSpring

ChiroSuite EHR

ChiroTouch

CLARIFIREHEALTH

Clicktate

Clinic Essentials

Clinicea

ClinicGate

ClinicMaster

ClinicMind

ClinicSource

ClinicsPro

ClinicTracker

CloudPital

CMR

CoCENTRIXCoordinatedCarePlatform

CodoniXEHR

CollaborateMD

CortexEDI

CounSol.com

CPSIEHR

Criterions EHR

Crystal Practice Management

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RUNNERS UP

CureMD

Curve Dental

Cyclops Eyecare Records

Cyfluent

Datacon

DentalWriter

Denticon

DentiMax

Dentisoft

DermaTechPlus

DeVero

DOCISSEMR

Docta

DoctorsoftEHR

DocuRehabSoftware

DocuTAP

Dovetail

DOXPodiatry

Doxy.me

Dr Cloud EMR

DrFirst Rcopia-MU

DriCloud

Drs Enterprise

e-MDs EHR

E-Med Practice

E-ZBIS

EasyDoc EMR

eDocComply

eHospital Systems

EHR 24/7

EHR YOUR WAY

ElationEMR

ElationHealth

electronic Clinical Record

Empathic

EMR-Bear

EMRx

EncounterPRO

EncounterWorks

Epitomax

eRecord

Essentia EMR

eTherapyDocs

eTHOMAS

eVisit

Exscribe EHR

EyeBase

Eyecom3

EyefinityEHR

EyefinityOfficeMate

EyeFormatics EMR

EyePegasusEHR

EZClaim

EzMedPro

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RUNNERS UP

EZnotes

ezvetpro

ezyVet-CloudVetSoftware

FollowMyHealth

Footprints

FORCE Therapeutics

ForteEMR

FreeDOM MD

Fusion Pediatric Therapy EMR

Future Health

GalacTekECLIPSE

GalenMD.Ai

gEHRiMed

Genesis Chiropractic Software

gGastro

Handy Patients Enterprise

HARMONY Medical

Harris CareTracker

Harris digiChart

Health Data Archiver

Health.NET

Healthie

Healthland Centriq

Healthpac

HealthTec Trilogy

Hello Health EHR

HENO EMR

HIPAAComplianceSoftware

ICANotes

iCare

IDEXXNeo

iDoc by iMedicWare

ifaEMR

IgeaHHC

iKnowMedGeneration2by McKesson Specialty

iMedEMR

ImobileClinic

IMSEMR

InTouchEMR

Inception

InLightEHR

InputHealth

InsightEMR

InstaHMS

InSyncEMR

IntegrityEMRforEyes

IntelleChart

IntergyPracticeManagement System

IOPracticeware

iPatientCare EHR

IridiumSuite

iSALUS EHR

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RUNNERS UP

KeyChart

Kipu EMR

LeonardoMD Renaissance

Levin EHR

Liquid EHR

LytecMD

MacPractice 20/20

MacPractice DC

MacPractice MD

ManagementPlus

MaximEyes

MCISClinicals

MD Logic EHR

MDoffice

MDsuite

MDToolbox e-Prescribing

Med+DBase

MedBillit

MedClarity

MedConnect EHR

MEDENT

Medesync EMR

MedEvolve

MedEZ

MedFlowEHR

Medfusion

Medgen EHR

Medgre EHR

Medical Mastermind

MedicfusionEHR

MedicsEHR

MedicsPremier

MediGraph

MediLinks

MedInformatix

Medios EHR

MedisoftClinicalEHR

MEDITECHEHR

MedLedger

MedLook

MedSymPM

MedWorxs

Mercury Medical

meridianEMR

MicroMD

MindLinc EMR

ModuleMD EHR

MOSAIQ

MPM by eMedical Systems

My Vision Express

myEvolv by Netsmart

myHelper

nAbleMD

Netsmart myAvatar

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RUNNERS UP

NetsmartmyInsight

NEXconnex

NexTech EMR & PM

NextStep EMR

Nexus EHR

Nightingale

Notation Matrix

NUBooking

OD Link

OD Online EHR

OfficePracticum

OfficePro

OHM

OmniMD EMR

OMS EHR

OncoEMR by Altos Solutions

One Touch EMR

OpenEMR

Optima Therapy

OptimisPT

Optum Physician EMR Suite

Orchestra One

Oscar EMR

Pabau CRM

Pappyjoe EHR

PatientClick Suite

PatientNOW

PayDCChiropracticSoftware

PCArchiver

PCISEHR

Penelope by Athena

PerfectCareEHR

Phoenix Ortho EHR

PhraseExpander

Picasso

PIMSYMentalHealthEHR

Planetrehab

Power2Practice

poweredMD

Practice Choice

Practice Director EHR

Practice EHR

Practice Expert

Practice Mate

Practice Partner

PracticePerfectEMR

Practice-Web

PracticeStudio

PracticeSuite

Procentive

ProviderSuite

PsychConsult Provider

PT Practice Pro

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RUNNERS UP

Pulse Patient Relationship Management

PulseCloud EHR

Qk Notes

Quanum EHR

QuickPractice

Radekal

ReDoc

ReLiMed

RevFlow

RevolutionEHR

RISynergy

Rosemark

RxNT EHR

Scribe

ScriptSure EMR

SeniorInsightEHR

SequelMed EHR

SeriousMD

Shrinkrapt

SilverTree

SimplePractice

simplifyMD

SmartFlow

SmartCare by Streamline

SOAPware

SoftClinicEHR

Sollus Clinics

Solutionreach

Speedy Claims

SpringCharts EHR

SRS EHR

SupraMed

Systems4PT

The Complete Exam

TheDigitalOffice

Therabill

TheraManager

TheraNest

Therapy Appointment

TherapyCharts

TherapyNotes

TherapyRehab Plus

TherapySource

TherasoftOnline

TM3

Total Dental

TotalMD

TRAKnet

Ultra Charts

UniCharts

uniwideHIMS

Valant Behavioral Health EHR

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RUNNERS UP

VaultMR

vCita LiveSite

VelociDoc by Practice Velocity

VEPRO PACS EMR

ViteraIntergyEHR

WEBeDoctor

Webmedy

WebPT

WeCounsel

Welligent EHR

WonderDoc

WriteMD

WritePad

WRS Health

XebraPro

XMediusFax

39J A N U A R Y 2 0 1 8

The FrontRunners methodology assesses and calculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

40J A N U A R Y 2 0 1 8

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

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Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

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