element 2

13/04/2023Nerrilyn Agius 1

Element 2

Following identified Policies and Practices.

1. Performing work within identified policies, protocols and procedures

2. Contributing to the review and development of policies and protocols

3. Working to your position and role responsibilities

4. Clarifying any misunderstandings about the job role

5. Clarifying unclear instructions


Policies, procedures and protocols give staff the knowledge they need to comply with the

organisation’s standards and services. They are linked to quality assurance and legislative

requirements.

You need to have a broad knowledge of the objectives of the laws, regulations, policies and

procedures that have a direct impact on your job role.


You need to understand the following procedures:

• Assisting new staff members

• Using the correct forms for specific tasks

• Reporting hazards

• Filing information

• Knowing what to do if you are having problems

• Handling an emergency

• Using the correct suppliers when purchasing items

• Using the right equipment correctly

• Maintaining equipment

• Behaving ethically

• Making a complaint


Community service policies constantly change and new policies evolve in response to current social, political

and populations changes.

How can you contribute to the review and development of policies and procedures:

Gathering information for review

Providing feedback from clients to a supervisor or management

Providing feedback based on your experiences of putting policies into practice

Participating in employee surveys

Identifying improvements and adding your comments to a suggestion box

Volunteering your time to the development or evaluation of policies

Regularly self-evaluating your own practices and identifying areas of improvement

Participating in team meetings


As a co-ordinator, you are in a good position to comment about the effectiveness of policies and

procedures as you observe them in action on a daily basis.


You need to be familiar with your work role and clear on the responsibilities assigned to you.

For example:• Do you work independently?• Do you have responsibility for others in your team?• What is your level of authority?• Who do you report to?• What should you do if you want to negotiate your tasks?• What should you do if you wish to seek advancement in the

organisation?


It is your responsibility to

1. Understand your position’s description

2. Understand your level of authority

3. Understand your key performance indicators

4. Prepare a work plan


You work as part of a multidisciplinary team so it is critical that you understand exactly what

you are expected to do and your level of authority.

No function is isolated so work within the scope of your role and responsibilities and seek

advice or clarify anything you do not understand.


Misunderstandings need to be acted upon promptly as others in

the team are relying on you.


Workplace appraisals are usually done every six months or even annually.

This process is designed to review your work performance and skills against the duties outlined in your job description and gain

feedback about your abilities.

It is also an opportunity for you to give feedback on how you feel your job is going and raise any

issues or training you feel you need.

element 2

Business