Elevator & Escalator 2011

First Quarter Report

Maintenance of WayJune 24, 2011

2

Highlights

• Elevator and escalator availability indicates a slight improvement from last quarter

• New maintenance cycles implemented in April of 2011

• Management’s growing concern regarding performance and negative public perception

• Strategic Initiative currently performing a process review

• NYCT a member of a Consortium consisting of six-transit agencies

• Moving Forward

3

Elevator & Escalator Availability

• Elevator availability improved by 0.1% from last quarter

• Elevator availability is 0.2% below goal of 97.1%

• Escalator availability improved by 0.7% from last quarter

• Escalator availability is 3.6% below goal of 96.0%

4

New Maintenance Cycles

• Implemented in April of 2011• Moved to 4-6-8 week cycles• Maintenance cycles determined by:

– Age of Equipment– Passenger Loading– Manufacturers’ recommendations– Past performance/maintenance history

• The results of this new cycle towards improving availability are still unknown

5

Management Concerns Regarding Performance

• Performance below NYCT’s goal and also below other transit agencies

• Public perception of performance - negative• Latest IG report, ineffective use of remote

monitoring system• The need to fully utilize LiftNet capabilities• The need for new leadership at top

6

Strategic Initiatives Review• Productivity

– Improve procedures to verify completion of work– Introduce major overhaul program– Improve training– Dedicate vehicles to on-time tool & material delivery– Reduce time spent on admin tasks

• Prioritization– Pilot a dedicated planner and scheduler– Schedule shifts back to back– Equip teams with radio

• Improved Customer Communication– Activate text message alert service– Improve outage signage in stations– Connect elevator help button calls to E&E control desk– Improve website communications

7

E&E Consortium

• Six transit agencies involved:– NYCT– BART– CTA– MARTA– SEPTA– WMATA

• Develop a consistent training curriculum• NYCT committed to invest approximately $250K

8

Moving Forward

• Implement new leadership

• Continue working closely with the Strategic Initiatives Group

• Complete resource review to determine needs

• Analyze data from new maintenance cycles