Elite PC AssistantOverview

April 2005NEC Unified Solutions, Inc.

NEC Unified Solutions, Inc. - Confidential

IPK Application Solutions Mission

Provide first class application solutions to allow our dealers to effectively compete with, and win new business from competitive key system manufacturers while providing maximum value to our mutual end users.

Application Solutions include:- Integrated Call Center Solutions- PC Console

- Elite PC Assistant Elite PC Assistant - IVR- Voicemail- Wireless- IP Softphone- Conference Bridge

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Elite PC Assistant Overview

What is the Elite PC Assistant?

A software application providing easy access to IPK features used by digital telephone users

On-line directory for easy access to your most frequently dialed numbers

Retains a call log of all inbound, outbound, and even missed calls…just like a cell phone!

Unique GUI (Graphical User Interface) that “hides” on the edge of the screen when it isn’t needed

Basic version bundled with CTA and CTU adapters Professional version includes Outlook and ACT! Integration

(screen pop), call recording, and personal greeting features

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Who will use the Assistant?

Any NEC IPK customer who needs or wants…

A call history to see which calls have been received, dialed, and missed.

Quick access to frequently dialed telephone numbers. Easy access to IPK telephone features like transfer, conference, park, etc.

Call recording for order taking, or other customer verification

transactions. (Some states require that both parties know a call is being recorded)

Automated personal greeting to present a consistently vibrant greeting to each caller.

Screen pops from their customer relationship manager software (Outlook and ACT! )

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Elite PC Assistant

Elite PC Assistant Application Software:- A software application that provides easy access to the

most common features required by multiline telephone users.

- This application runs on a PC and provides IPK phone assist and additional feature with the PC based GUI (Graphical User Interface) and features.

Basic Version- Bundle with new CT(A)-R and CT(U)-R adapters.

Professional Version- Optional upgrade version for CT(U)-R user.- Provide Outlook Integration (popping up Outlook Contacts),

Recording Conversations, & Personal Greeting

Headset:(optional)- A headset can be plugged into the multiline telephone and used

when making or receiving calls with the Elite PC Assistant.

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Major Product Features

On-screen access to telephone functions Clear display of all active calls Detailed log of all call activity Recording and playback utilities

(Professional version)

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How does it connect to the IPK?

Serial or USB

Digital Telephone with CT(A/U)-R

Digital Port

Elite APPSCD

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User Interface Description

User Interface docks at any edge of the user’s display

Access IPK digital telephone features through icons in the Function Button area

Unique UI will “hide” in the edge of the display until it is needed

Shows line status, caller names on hold, recently dialed numbers, missed calls, etc.

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What is it

When a call comes into this station, Elite PC Assistant displays it on the PC and provides several features, which allow the user to handle the call quickly.

Minimized to run in the background and pop to the front when call activity occurs.

Calls can then be handled using either the keyboard or the mouse.

The user speaks to the caller through the telephone handset, headset, or speakerphone.

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Features

On-screen call control On-line directory Call history log Answer incoming call Setup a conference call Page Pickup a ringing call Barge in Setting background music Transfer a call

Forward a call Park a call/ Unpark a call Do not disturb Callback request Auto callback Hang up on a call Create a custom message Voice over split Auto redial

Professional Version Features:Outlook Integration (popping up Outlook/Act 2005! Contacts), Recording, Conversations, & Personal Greeting

Basic Version Features:

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Main Screen

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Features

On-screen call control On-line directory Call history log Answer incoming call Setup a conference call Page Pickup a ringing call Barge in Setting background music Transfer a call

Forward a call Park / Unpark a call Do not disturb Callback request Auto callback Hang up on a call Create custom message Voice over split Auto redial

Basic Version Features (with icons where appropriate):

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Customize for Access Codes

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Call Log

The Call Log provides access to the call activity history for the associated digital telephone. This features shows all inbound, outbound, and missed calls that have occurred on the phone….just like your cell phone!

Call log entries that have an associated recording are identified by the special “Recording” icon that is located to the left of the call Type.

Call start time, date, duration, CLID, and any associated name are included in each call record

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Support for….

Call Log- separate window is displayed with the call log information.

Call Recording - ability to record the active call and save the recording as a file on the PC. This file can then be played back within the application or e-mailed as a WAV file to another user.

Personal Greeting - setup to automatically play a personal greeting to the caller on every incoming call. The greeting can be heard by both the caller and user and is only played for external calls. - Used to present a professional appearance to customers

- Deliver an accurate and consistent greeting with each call.

NEC Unified Solutions, Inc. - Confidential

Call Log Transfer

To send a call log record or recording using e-mail:

Press the right mouse button to select the Call Log record to be sent.

From the pop up menu, select the E-Mail option. - new mail message using your default e-mail client, with

the call log detail included in the body of the message. If a recording is associated with the call log record, then the sound file for the recording will be attached to the message.

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Personal Directory

Online personal directory to assist the user with call handling activity.

Each employee in an organization can be entered into the directory to provide the attendant with quick access to contact information.

All entries in the personal directory will have name and designated phone numbers: - Branch Office, Branch Office, Business, Car Phone, Cell,

Cellular, Conference Room, Data, Fax, Home, Home Office, Lab, Mobile, Pager, Remote Office, & Temporary Office.

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Transfer a Call

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Preferences

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Summary

Compete more effectively with other key systems that have similar functionality

Provide end users with a cost effective, desktop productivity tool

Track all calls…even missed calls Intuitive user interface requires little to no training Provide screen pops for customer care centers Record conversations Play personal greetings to reduce voice fatigue Increase revenue per customer

Thank you