embed data and information quality into your organisation's dna

EMBEDDING DATA & INFORMATION QUALITY IN YOUR ORGANISATION’S DNA

JAY ZAIDI October 13, 2015

INFORMATION AND DATA QUALITY SUMMIT 2015, BALTIMORE

Copyright Information

These materials, and any part thereof, are protected under copyright law. The contents of this document may not be reproduced or transmitted in any form, in whole or in part, or by any means, mechanical or electronic, for any other use, without the express written consent of Jay Zaidi.

AlyData All Rights Reserved www.alydata.com

[email protected] +1 703-861-9636

U.S.A.

CopyrightJayZaidi,AlyData2012-2015

1. “DAWN OF DATA”

4. CHANGE MANAGEMENT

Embedding Quality Into the DNA

2. TRANSFORMATION AGENDA

3. QUALITY MATTERS

For more information on Strategic Data Management & Analytics, visit www.alydata.com

5. CALL TO ACTION


AboutMe

IamtheFounderandManagingPartnerofAlyData.Asanentrepreneur,advisorandthoughtleaderinStrategicDataManagement.PriortofoundingAlyData,Ispent13yearsatFannieMaeandwasadirectreporttotheChiefDataOfficer.MyLinkedIn!profileisat-hNps://www.linkedin.com/in/javedzaidi.


influence organize mobilize


WELCOME TO

OF THE DAWN

DATA 1


WELCOMETOTHEDAWNOFDATA.

WEAREMOVINGFROMANIT-CENTRICTOADATA-CENTRICREALITY.


DATAISTHENEWSOIL.ITSPROUTSFLOWERSANDWEEDS.


ORGANISATION’SAREFACINGADATATSUNAMI.

VOLUMEISPROJECTEDTOGROW44TIMESBY2020.

SOCIAL,CLOUD,LOCATIONANDMOBILERULE.

DECENTRALISATIONANDDEMOCRATIZATIONOFDATAISINTRODUCINGNEWCHALLENGES.


ORGANISATIONSRUNONDATA.

SERIOUSCONSEQUENCESRESULTFROMUSINGBADQUALITYDATA.CopyrightJayZaidi,AlyData2012-2015

ORGANISATIONS NEED A TRANSFORMATION

AGENDA

2

FOCUSED ON PEOPLE AND CULTURE – TIED TO

BUSINESS DRIVERS CopyrightJayZaidi,AlyData2012-2015

SPONSORSHIIPFROMTHETOPANDLONGTERMINVESTMENTAREPRE-REQUISITESFORSUCCESS.


Ø  THIRDPARTYDATAISSUESØ  LACKOFQUALITYSTANDARDSØ  POORGOVERNANCEOFDATAØ  LACKOFACCOUNTABILITYFORQUALITYØ  COMPLEXDATA&ITSYSTEMSØ  COMPETINGPRIORITIESØ  DATASILOS

THISISCOMPLEX.THEREFOREREQUIRESATRANSFORMATIONEFFORTSPEARHEADEDFROMTHETOPOFTHEORGANISATION.CopyrightJayZaidi,AlyData2012-2015

SILOS

THEREALITYISUGLYANDPRESENTSCOMPLEXCHALLENGES.


QUALITY MATTERS

3


A2002TDWIstudyWtled“DataQualityandtheBoNomLine:AchievingBusinessSuccessthroughaCommitmenttoHighQualityData”,esWmatedthatU.S.businesseslost$600Bduetobaddata.Thereport'sfindingswerebasedoninterviewswithindustryexperts,leading-edgecustomers,andsurveydatafrom647respondents.

Intoday’senvironment,thisesSmateisatleast$1Trillion.Thisisequivalentto6%ofU.S.GrossDomesScProduct.

Primarycauses–IncorrectData,ReconciliaWonIssues,DataDuplicaWon,Aging,andIncompletedata.


IMPACT OF BAD DATA AND INFORMATION QUALITY

USD455Billion

>USD1000Billion

SliceoftheUSGDP(6%to15%)

OrganizaSon’sOperaSngExpense(15%to45%)

CyberCrimes

DQ&IQ


DATAQUALITYISSUESGETFANNEDOUTASDATAFLOWSTHROUGHTHEINFORMATIONSUPPLYCHAIN.

THISRESULTSINTHECOMPOUNDINGOFREMEDIATIONCOSTSANDRECONCILIATIONISSUES.


“15to45%oftheopera/ngexpenseofvirtuallyallorganiza/onsisWASTEDduetoDataQualityissues"


AREALSTORYTHATSHOWSTHECONSEQUENCESOFDATAQUALITYISSUES.


HASTOCOMEFROMTHETOPANDWITHCONVICTION.

FORDISTHEONLYAUTOMAKERTHATDIDN’TNEEDAHANDOUTAFTERTHEFINANCIALCRASH.


FordMotorsusedqualityasthedrivertotransformitselffromamanufacturingcompanytoaconsumerproductcompany.

ResultedinU.S.$300Millioncostsavingandincreasedrevenues.

Inthe80’s,FordCEOJacquesNasserintroducedtheslogan“QualityisJob1.”

WasdrivenbycustomersaWsfacWonanddesiretogrowrevenues.1.5pointsofcustomersaWsfacWondrove1pointmoreloyalty,InNorthAmericathistranslatedintomorethan$2Billiononincrementalrevenueand$100millioninprofit.

HowFordMotorsachieveditsgoals-

Ø  Focusedonqualityateverystep–fromconcepttoproducWon,Ø  Investedintotalqualitymanagementtools,processandmeasurement,Ø  Trainedstaffinqualityconcepts,Ø  Diligentlymeasuredandimprovedqualityacrosstheproductsupplychain-

process-by-process,Ø  HadcommitmentfromeveryleveloftheorganizaWon,andØ  Incentedstafftofocusonquality.


CHANGE MANAGEMENT IS THE KEY TO SUCCESS

4


BLAH

BLAH

BLAH BLAH

BLAH BLAH

BLAH


STARTWITHANOUTLINEANDAFRAMEWORK.


ANDDEVELOPTHEVISIONANDSUCCESSFACTORS.


IMPLEMENTINGCHANGEISHARDWORK>INFLUENCE.ORGANISE.MOBILISE>GAINBUY-INFROMALLKEYSTAKEHOLDERS.


ImpedimentsYouWillFace>Budget.Time.Resourceskills.


ExplainwhatDATAQUALITYIs,Whyitiscomplex,andHowtheorganizaSonwilladdressit.


DEFINETHEENTIREDATAQUALITYPROCESSFROMREQUIREMENTSDEFINITIONTOMEASUREMENTANDREMEDIATION.INCORPORATEITINTOITDEVELOPMENT&GOVERNANCEPROCESS.

DEPLOYTOOLSANDANALYTICSTHATWILLMEASUREANDREPORTONDATAQUALITYACROSSTHEINFORMATIONSUPPLYCHAIN.

TOOLS

PEOPLE EDUCATESTAFFONDATAQUALITYCONCEPTSANDBESTPRACTICES.TRAINTHEMONPROCESSANDTOOLS.

ADDRESSTHEPROCESS,TECHNOLOGYANDPEOPLEDIMENSIONS

DON’TBOILTHEOCEAN.FOCUSONCRITICALDATAANDPROCESSES.CopyrightJayZaidi,AlyData2012-2015

SUPPORTINGCAPABILITIES.

Ø  DataqualitydimensionsØ  BusinessIntelligencefor

dataqualityØ  IssueloggingsystemØ  MetadataforCriWcal

DataØ  DatastoreinventoryØ  ExternalizeCalculaWon

andDerivaWonlogicØ  ExternalizequalityrulesØ  ReferenceandMaster

DataØ  DataqualitystandardsØ  Dataqualitypolicies

ProacWveReacWve

THEREAREMANYPROGRAMCOMPONENTS.PROACTIVE&REACTIVE.


AGILEDATAQUALITY.

Time-to-valueisimportanttothebusiness.EverydataqualityprojectandissueshouldusetheAgileMethodology.Waterfalltechniquesaren’tideal.

Startwithagoalorproblem.PrioriWzerequirementsandexecutesprints.EngageSubjectMaNerExpertsandstakeholdersthroughouttheprocess.

Projectsuccessrequirescross-funcWonalteamofSMEs,ScrumMastersandprojectstaff,coupledwithqualitymanagementbackground.


THE

PROCESS

DEFINEPROGRAMMILESTONESANDREGULARLYSHOWPROGRESS.CopyrightJayZaidi,AlyData2012-2015

HIGHQUALITYDATAWILLHELPINTERNAL&EXTERNALCUSTOMERS.

YOURHARDWORKWILLRESULTINCOSTSAVINGSANDHIGHERPROFITS..CopyrightJayZaidi,AlyData2012-2015

CALL TO

ACTION 5


influence organize mobilize


GETLONGTERMCOMMITMENTFROMTOPLEVEL.ADDRESSALLSTAKEHOLDERNEEDS.


CAPTUREMETRICSACROSSTHEDATAQUALITYCYCLE(DEFINITION,MEASUREMENT,IMPROVEMENT.REMEDIATION.)

IMPLEMENTAGILEDATAQUALITY,FORFASTTIME-TO-VALUE.CopyrightJayZaidi,AlyData2012-2015

COMMUNICATE.COMMUNICATE,COMMUNICATE.

FORDATAQUALITYTOBEEMBEDDEDINYOURORGANIZATION’SDNA,ITHASTOBECOMEPARTOFTHEDAILYROUTINE–EASYTOUSE,ONTHEDESKTOP,PRE-BUILTUTILITIESANDRULELIBRARIES.


DataQualityisJob1.


www.alydata.com [email protected]


References(ArWclesbyJayZaidi):Ø  UseDataAnalyWcsandFactsForGreatestImpactØ  UseDataVisualisaWonsToTellStoriesandGainInfluenceØ  5ReasonsDigitalSpringCleaningIsCriWcalForRiskManagementØ  The11DataManagementKnowledgeAreasØ  5TipsForSolvingEveryDataUser'sFrustraWonØ  4ImpedimentsToSelf-ServiceAnalyWcsØ  HighQualityData+AnalyWcs=DeepInsightsØ  UseTheDataManagementMaturityModelToGuideYourJourneyØ  6CoreComponentsofaDataQualityProgramØ  3AcWonsCanSaveYourOrganisaWonMillionsØ  OrganisaWonCanSaveMillionsByApplyingThisDataRuleØ  ThePoliWcsofDataØ  12CriteriaForSelecWngaDataQualityToolØ  MethodologyForSelecWngaDataQualityToolØ  7RootCausesFortheHighCostofBadDataØ  BadDataIsCosWngtheU.S.AtLeast6%ofItsGDPØ  5DataQualityBestPracWcesØ  4ReasonsWhyDataDeservesaSeatattheTableØ  Who'sOnPointForData?Ø  DataWithoutContextisDataPornØ  GotDarkData?DoSomethingAboutItØ  SeriousImplicaWonsoftheDarkSideofBigDataØ  Re-thinkingInformaWonSecurityandDataGovernanceØ  DataQualityisJob1andHere'sWhy?Ø  Whatisthisthingcalled"DataQuality"?Ø  3ComponentsofanInformaWonSecurityFramework


embed data and information quality into your organisation's dna

Data & Analytics