embedding treating customers fairly (tcf) into your culture
TRANSCRIPT
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oneclearmessageoneclearmessage.co.za
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Outcomes-based regulation
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TCF Outcomes
Culture & Governance Product Suitability
Disclosure
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TCF Outcomes
Suitable Advice Meet expectations
Claims, Complaints & Changes
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The heart of TCF
Principle1:Customersmustfeelconfidentthattheyaredealingwithanins2tu2onwhereTCFisatthecoreoftheirculture.
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Begin with values
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Look to the future
Training and Competence Remuneration
Incentive Schemes
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Client centric approach
Confidential information
Legal Obligations
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MI communication
Relevant Accurate Timely
Acted on Recorded
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TCF questions
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Helping you build a great place you want to work
Embedding a Treating Customers Fairly (TCF) Culture through human conversations, supported by softwareBuilding Employee Engagement and Emotionally Intelligence skills
Consulting, coaching and trainingB-BBEE Level 4 EME
Cell +27 (0)83 229 3528 [email protected]: www.oneclearmessage.co.za