Embracing InnovationUsing innovation to enhance project deliveryKaren HealyDesign Innovation Partner, Aurecon

Contributing towards vibrant and sustainable communities

JJUUKO HOODS FOUNDER OF KARIBU ART GALLERY KAMPALA, UGANDA

WICKED PROBLEM OF URBANISATION

DAY ZERO

EDUCATION

HEALTH CARE

WICKEDPROBLEM

Politics

EconomicsSocial

Resource Technology

WORLD REGION

COUNTRY

vs

SYSTEMS

THIN

KIN

GCOMPLEXCHALLENGES

Analytical thinking

Design thinking

“Unlocksinnovation”

“A systematic approach to

solving wicked problem”

“Human centric approach”

“Spending more time in the WHY of

things”

“Empathy, invention, iteration”

“Discovering new solutions”

CreativesArtists

Social innovation

Story telling

Music

Culture

C r e a t i v i t y

Exploration - Understand consumer trends before

they become trends

Deep empathy for end users

Creativity and design to unlock

successful innovation

Most significant disruption from external

WORLD OF RAPID DISRUPTION

FINDING THE SWEETSPOT

BUILD

UNDERSTANDINGSHAPE

HYPOTHESES

MAKE BETTER

DECISIONS

SOLUTIONISEDE-RISK

TOCONCRETE

FROMABSTRACT

WHY USE A HUMAN-CENTERED APPROACH?

STORY OF PUBLIC TRANSPORT COMMUTER IN AFRIKA

“empathy”“human centric”

“end users”

“artists”

“visual journey”

“story telling”

“pain points”

What is my story?

“My story of travelling in Afrika”

NEGOTIATION CONVERSATION DIAGRAMMING ART OF INQUIRY DECISION MAKING FACILITATION

AURECON’S DESIGN WAVE DESIGN WAVE TOOLS CANVAS COLLECTION VISUAL THINKING

BOOKS THAT ARE USEFUL, USABLE, & ENJOYABLE!Recommended reading to help you achieve clarity, alignment, and insight as a means to create

better solutions.

The three most important skills for an employee by 2020 will be complex problem-solving, critical thinking and creativity."Without adequate training, only a few emerging economies will possess these skills in sufficient numbers, while others will see their prospects stifled by automation" "We should not allow technology to shape our societies. We must instead ensure that the needs of our societies shape the technologies that we develop" It has the potential to solve many of the social problems we face, by better equipping us to combat disease, hunger and environmental degradation.However, unless it is approached in a collaborative manner, underpinned by a developmental agenda, rapid technological change could merely serve to entrench existing disparities within and between countries. It could also create new fault lines in our societies.

A Multi-National’s Perspective on Design-led thinking to deliver innovationDenzel MadurayPrincipal, Program Advisory, Aurecon

Successful Project Delivery

Product Management

Success

Project Management

Success

Why is the social aspect of projects complex ?

Emotional Need Of StakeholdersVUCA- Project

Environment

“Project Managers must champion

diversity of thought”

BUILD

UNDERSTANDINGSHAPE

HYPOTHESES

MAKE BETTER

DECISIONS

SOLUTIONISEDE-RISK

TOCONCRETE

FROMABSTRACT

Tembisa Underpass Project

“The best technical solution was not

necessarily the best option for the end

user until…”

Beautify the areas surrounding the underpass with the

community participating in the co-design

Mandela Gateway Feasibility

“The client didn’t like engineers and architects and felt their concept was adequate until… ”

Honoring the natural landscape by creating a development that complimented

and did not overpower the natural environmentCreating an owned future for the beneficiaries

Job creation- Restoration-Sustainability

“The client was happy to continue,business as usual

until..”

DIALYZER MANUFACTURING PLANT PROJECT

Team exploration led to the discovery of a new revenue stream

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