embracing the ai age - uw tacoma · 2018-03-13 · will be replaced by automation 30 million jobs...

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S I T U A T I O N A L A N A L Y S I S L I G H T A S P A R K M A K E A M A R K F I N A N C I A L S

Source:

EMBRACING THE

AI AGE MICROSOFT CORP

ARAYA, PASINEE, PARUDA, NITIS

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S I T U A T I O N A L A N A L Y S I S L I G H T A S P A R K M A K E A M A R K F I N A N C I A L S S I T U A T I O N A L A N A L Y S I S L I G H T A S P A R K M A K E A M A R K I M P A C T

From Today to better Tomorrow… World Roadmap

Team Analysis

TOMORROW (2050)

Age of AI where technologies can accomplish much more. Hence, everything will become more efficient and effective

TODAY (2018)

The age of IoT and mobile first where internet are available and accessible from everywhere

Make a Mark

Strengthen TechSpark program and prepare the society for AI disruption

Light a Spark

Introducing the 6th area of focus for TechSpark to create greater impact to the society as a whole

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The trend of artificial intelligent is on the rise The Upcoming Era of AI

Stanford

ANNUALLY PUBLISHED AI PAPERS COURSE ENROLLMENT JOBS REQUIRING AI SKILLS

Papers

Year 2000 2005 2010 2015

15

10k

5k

What? The number of published academic papers featuring AI has risen dramatically since 2005

What? High growth in jobs requiring AI skills in the United States, United Kingdom, and Canada

\

Year 2012 2014 2016 2018

Share of Job Market

5x

10x

15x

US UK Canada

What? Number of students heading to universities to study AI has rocketed in the top three universities offering AI courses

2000 2015

20 700

0 900

0 500

Number of student

4


Expected number of job being replaced due to upcoming AI disruption Job Elimination

Mckinsey

39 Million Jobs will be replaced by automation

30 Million Jobs will be created due to technological advances

Number of Jobs in all industries in the United States

In 2030

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KEY QUESTION I

How can Microsoft take part in correcting people perception towards the upcoming era of AI?

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Microsoft TechSpark can strengthen and expand beyond its current initiatives Current Initiatives

Case booklet

Characteristics

Examples

?

Digital

Transformation

Reimagine how to design and build products using latest technology

• Titletown Tech • FarmBeats

Digital Skills

Development

Offering digital skills & computer science education to youth

• TEALS

Career

Pathways

Enabling people to acquire skills and connect with jobs

• Skillful

Rural

Broadband

Eliminate the rural broadband gap for American living

• Airband

Non-profit

Support

Financial and technological support for TechSpark

• Microsoft Philanthropies

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KEY QUESTION II

How can Microsoft strengthen and expand TechSpark to create greater impact to the society as a whole?

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Strategic direction towards AI era Executive Summary

QUESTIONS RECOMMENDATION GOAL

How to take part in correcting people perception towards the upcoming era of AI?

To create greater impact to the society through digital transformation to overcome the threat of AI disruption as well as change people perception

How to strengthen and expand TechSpark to create greater impact to the society as a whole?

MAKE A MARK

LIGHT A SPARK

IMPACT

20%

of rural hospital adopt

Microsoft Health by 2050

Prepare Generation X and Y to be ready for AI and Inspire generation Z with computer science

Bridge the gap of physician shortage by introducing Microsoft Health

5,451

schools participate in

TEALS by 2050

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Source:

MAKE A MARK


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Highly skilled labor will play a significant part in the future world of AI Disruptive Job Analysis

Fastcompany, Huffingtonpost

Generation X (Baby Boomer) Generation Y (Millennial)

Generation Z

Currently working and will be directly

affected by the introduction of AI

Surplus (Job that will be replaced by AI)

will be a worker in digitalized world,

but currently there is no sufficient

knowledge offering to them

Electricians and machinists Workforces that have no certified skills in welding, machining and robotics coatings

Manufacturing Production workers with no advanced technical skill

Salespeople Who sell by describing product with no convincing skill

Electricians and machinists Who have machinery knowledge and skill set to further improve the process

Manufacturing Certificates in associate degrees, industrial technologies

Salespeople With social and cognitive skills to make customers want to buy

Shortage (Jobs that face labor shortage)

UNSKILLED WORK

SKILLED WORK

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IMPLICATION

To be ready for the AI era, there is a need for Baby Boomer and Millennials to reskill themselves while generation Z

needs sufficient knowledge and skill

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Team analysis

Microsoft roadmap to AI Era Roadmap Timeline

2019 2021 2033 2050

Mini Job and Shift Workforce Create more job opportunity to decrease unemployment rate

Microsoft Robust Boot Camp Acknowledge and inspire generation Z with computer science

Raise Awareness Ensure people aware of upcoming AI trend

Microsoft Sophia Prepare Generation X and Y to be ready for AI era

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Microsoft Sophia Content + Technology = Microsoft Sophia

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Microsoft Sophia learning will provide seamless transformation for Gen X and Y Disrupted Workforces Helped

MICROSOFT SOPHIA LEARNING PARTNER VALUE PROPOSITION

Career development center providing all essential knowledge and skill in critical industries with high potential to be disrupted by AI

Partnering venue Job Corps Career education center that provides free-of-charge training

Partnering curriculum Companies that will face the shortage of high skill labor

MICROSOFT

Leverage its asset to balance benefits and disruptions in digital

JOB CORPS

Provide better curriculum and gain more members

CURRICULUM COMPANY

Able to recruit employee with the right skill set

WORKER

Learn and gain up-to-date essential skill for the workplace

Team Analysis

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Team analysis

Microsoft roadmap to AI Era Roadmap Timeline

2019 2021 2033 2050

Mini Job and Shift Workforce Create more job opportunity to decrease unemployment rate

Microsoft Robust Boot Camp Acknowledge and Inspire generation Z with computer science

Raise Awareness Ensure people aware of upcoming AI trend

Microsoft Sophia Prepare Generation X and Y to be ready for AI era

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Team analysis

Sparking gen Z’s passion in computer sciences with Microsoft Robust boot camp Prepare Gen Z for New Career

MICROSOFT ROBUST BOOT CAMP LEVERAGE ON TEALS VALUE PROPOSITION

Program that helps the US high schools build and grow sustainable CS course

TEALS run the camp to inspire students and encourage school to join

MICROSOFT Emphasize its market position as a leader on digital skills and CS education

TEALS Promote its program and increase number of school participated

STUDENTS Explore the upcoming important area of job

PARENTS Children have opportunity to learn CS as they desire

SCHOOL Have CS curriculum to teach students through the participation in TEALS

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Team Analysis

Microsoft Robust emphasizes on inspiring students through innovation Robust Boot Camp Schedule

2 1 Day: 0

MICROSOFT ROBUST BOOT CAMP

2-day Boot Camp focusing on student’s perception towards computer science

Day 1

Hologram guest speaker - Ironman - Bill Gates

Key Activity

Purpose: Inspire children by using Computer Science AI

Day 2

Microsoft CS game - Receive fundamental CS skills in each stages Workshop - Create simple CS code

Key Activity

Purpose: get to learn CS and explore more in CS fields

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KEY TAKEAWAY

By implementing Microsoft Sophia, we will be able to address the problem of job disruption. In addition, the introduction of Microsoft Robust Boot camp will help

us widely penetrate TEALS program

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Team Analysis

3 key KPIs to be realized within 2050 for Make a Mark Key Performance Indicators

% OF SCHOOL PARTICIPATE IN MICROSOFT ROBUST

NUMBER OF SCHOOL PATICIPATE IN TEALS

% OF WORKERS WHO PARTICIPATE IN THE SOPHIA PROJECT

Of workers from expected 10% of total unemployed

36% 51%

Number of school Of total school in the US

96%

2050F

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Source:

LIGHT A SPARK


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Health care Automotive and Assembly

Case Booklet, Team Analysis

Key industry with potential AI Adoption Industry Analysis

CURRENT FOCUS

NON-FOCUS

On Potential AI adoption industry

On Potential AI adoption industry

High Tech and Telecommunication

Education

Transportation and Logistic

Financial Services Travel and Tourism

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Mckinsey, Team Analysis

Healthcare industry is the most prominent industry to undertake CSR program Prioritization Map

Key Criteria

1

2

High Low

Low

High

ABILITY TO ACCOMPLISH

STR

ATE

GIC

IMPA

CT

Travel and Tourism

Health care

High Tech and Telecommunication

Automotive and Assembly

Transportation and Logistic

Financial Services

Education

Strategic Impact • Number of people

helped

Ability to Accomplish • AI adoption rate • Expertise • Success of partnership

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Association of American Medical Colleges, American Academy of Family Physicians

U.S. healthcare is expected to experience shortfall of physician by 2025 Healthcare Industry

NUMBER OF EXPECTED PHYSICIAN SHORTAGE

“ The United States as a whole is expected to face a shortage of physicians between

61,700 and 94,700 by 2025 ”

Year 2008 2010 2015 2020 2025

Number of people (‘000)

700

800

900

Aging population By the year 2030, there will be 71.5 million Baby Boomer Americans age 65 or older

Lack of funding to train doctors •The fund has not been increase since 1997 •The average student debt for someone finishing medical school in 2015 was more than $180,000

Physician allocation failure Physician tends to stay in their desirable area that receive higher payment at expensive place

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IMPLICATION

Healthcare industry is in need of transforming its current practice to meet with the upcoming massive

shortfall of physicians

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Team Analysis

Introducing Microsoft Health to enhance overall operation and satisfaction Microsoft Health

Interactive Kiosk

Registration process by collection personal data

Check Up

Using AI technology to conduct simple medical test

Autonomous Diagnosis

Using historical data and patient record to identify disease faster and greater accuracy

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Team Analysis, AJMC

Seamlessly integrate AI into overall patients’ experience to reduce wait time Patient Journey

Screening Registration Assessment Consultation Pharmacy Home sweet Home

It took an average of 5 minutes for patient screening

Patient then need to spend 5 mins fill registration form

Nurse will come over for initial assessment

Patient need to wait for around 30 mins to see doctor and spend 30-40 mins for doctor diagnosis

Patients then spend 15 or more minutes for their medicine and payment

HOME SWEET HOME

Reduce wait time by 56 minutes

Microsoft Health- one stop service

-2 mins -4 mins -20 mins -30 mins Spend more time

with family

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Microsoft must partner with GE Healthcare to create the highest impact

KEY PARTNER VALUE PROPOSITION

Enhance its CSR program by leveraging its asset

Public hospital Reduce cost and can accept more

patient

Be the first company to launch new technology

Physicians

Reduce numbers of patient and be able to help more severe patient

Patients

Reduce wait time, increase

satisfaction

Team Analysis

Healthcare Partner

GE Healthcare

What? Manufacturer and distributor that provides transformational medical technologies and services

How?

Collaborate to develop the product by using experience in medical technology as well as gain trust

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Team Analysis

3 key KPIs to be realized within 2050 for Light a Spark Key Performance Indicators

NUMBER OF PATIENT RECEIVE BENEFIT FROM MICROSOFT HEALTH TIME SAVE PER PATIENT

Number of hospital

51%

Per one visit for out patient Number of patient per hospital in rural area

NUMBER OF HOSPITAL ADOPT MICROSOFT HEALTH

56 minutes

2050F

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Source:

IMPACT

Impact of strategic recommendation

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Team Analysis

Outlining key steps for smooth implementation Implementation Timeline

MICROSOFT ROADMAP OF AI ERA Raise awareness to make worker aware of their job lost in the future Contact and negotiate with partnered company Collect data from and develop MR lessons with the help of partnered company’s worker Introduce Microsoft Sophia to help worker in the future and Implement courses via MR

ACTION

1 MAKE A MARK

2019 2021 2033 2050

Formation Phrase Transition Phrase New Era Phrase

MICROSOFT ROBUST BOOT CAMP Raise awareness, contact school in NJ to encourage students for Boot camp Prepare for VR Guest speaker Implement Microsoft robust boot camp

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Team Analysis

Outlining key steps for smooth implementation Implementation Timeline

MICROSOFT HEALTH Develop AI program for future Microsoft Health Research and Development Create a contract with GE Healthcare Introduce Microsoft Health

ACTION

2 LIGHT A SPARK

2019 2021 2033 2050

Formation Phrase Transition Phrase New Era Phrase

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Team Analysis

Total incremental costs to be up to $259.6 million in total in 2019

Cost Breakdown

Cost Breakdown

0.01 0.02

In millions of USD

0.13 60

198

259.6

Internally generated fund, Cash on hands Source of fund

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Team Analysis

Key risks are prioritized based on severity and probability

Risk and Mitigation

RISK GUIDELINES

High Threat ‘Terminate' risk immediately with mitigation actions

Moderate Threat ‘Transfer' high-impact risk and ‘Treat’ high- probability risk

Low Threat ‘Take' risk with monitoring and contingency plan in place

High Low

Low

High

PROBABILITY OF OCCURRENCE

SEV

ERIT

Y O

F R

ISK

S

1 Low adoption rate Make a mark and Light a spark

4 Fail in negotiation Make a mark and Light a spark

3 Wrong AI diagnosis Light a spark

6 Fail in marketing campaign Make a mark

5 Low input content into Microsoft MR Make a mark

2 Fail in partnership Make a mark and Light a spark

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Team Analysis

Abilities to mitigate and mitigation actions are identified

Risk and Mitigation

ABILITY TO MITIGATE MITIGATION ACTION RISK

Fail in marketing campaign Make a mark

6 Reanalyze key stakeholders insight and adjust the marketing campaign to spur key incentives

Low input content into Microsoft MR

Make a mark 5

Fail in negotiation

Make a mark and Light a spark 4

Wrong AI diagnosis Light a spark 3

Fail in partnership Make a mark and Light a spark

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Low adoption rate

Make a mark and Light a spark

1 Reanalyze the problem of low adoption rate of the current program while adjusting the implementation strategy

Reevaluate the program and closely monitor the analysis and fix the program accordingly

Find another group of stakeholders who would be willing to input content for us for the educational purpose

Reanalyze partner insight and offer key incentives that would match with their value

Reevaluate the criteria of choosing partner and adjust it to match with company’s purpose.

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Strategic direction towards AI era Executive Summary

QUESTIONS RECOMMENDATION GOAL

How to take part in correcting people perception towards the upcoming era of AI?

To create greater impact to the society through digital transformation to overcome the threat of AI disruption as well as change people perception

How to strengthen and expand TechSpark to create greater impact to the society as a whole?

MAKE A MARK

LIGHT A SPARK

IMPACT

20%

of rural hospital adopt

Microsoft Health by 2050



5,451

schools participate in

TEALS by 2050

3 6


BACK UP

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Alphr.com

Difference between VR AR MR

VIRTUAL REALITY AUGMENTED REALITY MIXED REALITY

Virtual reality is a totally computer-simulated version of reality (at least as far as sound and vision go

Augmented reality is all about layering virtual elements onto the real world by using devices

Mixed reality, on the other hand, does involve a strong element of interaction between physical and digital elements.

Back Up

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timeshighereducation.com, er.educause.edu, me.iastate.edu, virtualspeech.com, forbes

VR AR MR use in many fields in education

MECHANICAL EDUCATION SOFT SKILLS EDUCATION MEDICAL EDUCAION

Used by • College of Engineering, Texas

A&M University • Iowa State University

Used by • Virtualspeech • Walmart

Used by • San Diego State University

School of Nursing • Stanford University School of

Medicine • Case Western Reserve

University

Back Up

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forbes

Why VR: the next generation of education, learning and training

MOST OF TEACHERS SAY VR EXCITE STUDENTS TEACHERS SAY VR HELP LEARNING OUTCOMES

93 percent of teachers say their students would be excited to use virtual reality.

83 percent of teachers say that virtual reality might help improve learning outcomes.

Back Up

4 0


Greenlight VR

Gen X and Millennials are loving VR experience

of GenXers excited to experience VR

73% of Millennials excited to experience VR

70%

Back Up

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microsoft.com

HOLOLENS MIXED REALITY DEVICES

Microsoft Hololens

Microsoft HoloLens, known under development as Project Baraboo,is a pair of mixed reality smartglasses developed and manufactured by Microsoft. HoloLens gained popularity for being one of the first computers running the Windows Mixed Reality platform under the Windows 10 operating system. The HoloLens can trace its lineage to Kinect, an add-on for Microsoft's Xbox gaming console that was introduced in 2010.

Back Up

4 2


The U.S. Bureau of Labor Statistics (BLS)

Number of Job being eliminate in AI age

Bureau of Labor Statistics projections anticipate that about 65,000 jobs will be lost there over the coming decade (2010-2020)

65,000 JOBS WILL LOSE

Back Up

4 3


code.org

Students learn CS in high school are six times more likely to major in it

High School AP Computer Science students are 6 times more likely to major in computer science than non-AP

Computer Science students (19% vs 3%)

Back Up

4 4


Lack of computer science labors

TOO FEW CS STUDENTS GRADUATED

There are over 500,000 unfilled computing jobs in the U.S. and expected to be over 1.7 million jobs in next year.

Last year, only 42,969 computer science students graduated with bachelor’s degrees into the workforce.

UNFILLED COMPUTER JOBS IN US

OVER 500K JOBS

UNFILLED

ONLY 43K STUDENTS GRADUTED

Code.org

Back Up

4 5


niche.com, apboardwalk

Boot camp in New Jersey

MANY SCHOOLS IN NJ

Pilot at New Jersey at conventional hall size 7500 students about 150,000 ft2 filling with 750-1000 groups

Schools 2500 schools in New Jersey

PLACED IN CONVENTIONAL HALL

Back Up

4 6


Education Week

Lack of Computer Science Class Nationwide

PEOPLE INTERESTED CS BUT NO CURRICULUM SUPPORTS

Researchers found that although students, parents, teachers, and school administrators value computer science, it is still not offered in many schools. This is because of a lack of time, funding, and qualified teachers. Only 25 percent of schools nationwide reported offering a computer science class in 2014-15, and while that number rose to 40 percent in 2015-16, we are still years away from providing sufficient computer science education in all schools.

ONLY 40% OF SCHOOL HAS

CS CLASS

Back Up

4 7


Code.org

Lack of Computer Science Class in US (number of State)

PEOPLE INTERESTED CS BUT NO CURRICULUM SUPPORTS IN US

Computer science drives innovation throughout the US economy, but it remains marginalized throughout K-12 education. Only 35 states allow students to count computer science courses toward high school graduation.

ONLY 35 states count CS class

in HS graduation

Back Up

4 8


Mckinsey

Shift of unskilled labor who will soon replace to labor shortage area Back Up

4 9


technologyreview.com

Technology can improve efficiency but reduce number of labors

• Cornell University engineer Hod Lipson argues that “for a long time the common understanding was that technology was destroying jobs but also creating new and better ones. Now the evidence is that technology is destroying jobs and indeed creating new and better ones but also fewer ones.

• Technology can boost productivity and improve efficiency, but do so by reducing the number of employees needed to generate the same or even higher levels of production.

Back Up

5 0


tealsk12.org

The TEALS Models

The TEALS Models TEALS works with a variety of schools (rural, urban, suburban) and teachers across the nation, TEALS offers multiple levels of engagement based on each school’s requirements: Co-Teaching Model Lab Support Model Classroom Enrichment Model Co-Teaching Model – Our standard engagement model: a team of 2-4 volunteers partners with a classroom teacher to deliver Intro or AP Computer Science in the classroom. A typical class features 15 minutes of lecture and discussion, and 35 minutes of activities and lab work.

Lab Support Model – In the Lab Support Model, 1-2 volunteers provide support as lab TAs, working 1-on-1 with students and assisting the teacher with class preparation and grading. Classroom Enrichment Model – In the Classroom Enrichment Model, TEALS may provide a volunteer to assist a classroom teacher in person, via phone, or via online consultation.

Back Up

5 1


Mckinsey

AI adoption rate by Industry Positioning map of AI adoption

5 2


Alexandra Hosp.

Patient journey in Hospital Patient Journey

5 3


Code.org

Fact about CS in School Back up

5 4


Nces.ed.gov

Numbers of student per school in USA Back Up

5 5


Nces.ed.gov

Numbers of student per school in USA (Cont.) Back up

5 6


Association of American Medical College

Average wait time to schedule appointment with physician Back up

embracing the ai age - uw tacoma · 2018-03-13 · will be replaced by automation 30 million jobs...

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