emc mgmt systems presentation (3)
TRANSCRIPT
Enterprise Management Consulting
GoalsGoals
StrategyStrategy
TasksTasks
PracticesPractices
ValuesValues
BehaviorsBehaviors
ResultsResults
Str
ateg
ic B
usi
nes
s P
rin
cipl
es
And
In
tern
al Q
ual
ity
Man
agem
ent,
IQ
M
Mission/VisionMission/Vision
CulturalCulturalInfluencesInfluences
StrategicStrategicInfluencesInfluences
Organizational Excellence ModelOrganizational Excellence Model
EMC Management Systems
• Strategic Management System
• Financial Management System
• Project Management System• Performance Management System
• Business Development System
• Human Resource System
• Inner Quality Management System• CEO Feedback System
Strategic Management System
219 Survey Questions
50 Points of Focus
12 Categories
3 Divisions
The Master Key System is the lynchpin to a complete set of management systems that can put your company on track to accomplish your objectives and keep you there.
Strategic Business Principles
0.0
2.0
4.0
6.0
8.0
10.0
12.0
Team 6.7 7.1 7.6
CEO 7.4 7.7 7.6
Target 10.0 10.0 10.0
Oganization Strategy 1.0 Organization Design 2.0 Organization Culture 3.0
Dharma Strategic Evaluation
0.0
5.0
10.0
1.1 Mission, Vision, CompetitiveAdvantage
1.2 External Assessment
1.3 Internal Assessment
1.4 Objectives, Initiatives, & Goals
2.1 Basic Structure
2.2 Core Competence
2.3 Information, Systems, &Technology
2.4 Organization Efficiency
3.1 Values & Beliefs
3.2 Leadership
3.3 Human Resource Systems
3.4 Organization Character
Strategic Evaluation
Organization Strategy
0.0
2.0
4.0
6.0
8.0
10.0
12.0
Team 6.8 6.6 6.7 6.7
CEO 6.6 7.9 7.2 7.9
Target 10.0 10.0 10.0 10.0
,Mission 1.1 ,Vision
Competitive
External 1.2Assessment
Internal 1.3Assessment
,Objectives 1.4 & ,Initiatives
Goals
Organization Design
0.0
5.0
10.0
15.0
Team 7.6 7.3 6.9 6.5
CEO 8.1 8.7 7.5 6.6
Target 10.0 10.0 10.0 10.0
Basic 2.1Structure
Core 2.2Competence
,Information 2.3 & ,Systems
Organization 2.4Efficiency
Organization Culture
0.0
2.0
4.0
6.0
8.0
10.0
12.0
Team 7.4 7.6 7.5 7.8
CEO 7.0 7.6 7.9 8.1
Target 10.0 10.0 10.0 10.0
& Values 3.1Beliefs
Leadership 3.2 Human 3.3 Resource
Organization 3.4Character
The FMS team meets weekly to review the cash position and trends in all accounts affecting that position as well as forecasting cash based on actual in house projects.
Financial Management System
The team also meets monthly to review the Income Statement and analyze how all related costs and expenses are comparing to its flexible budgeting system.
Financial Management Using Ratios
Financial Ratios JAN FEB MAR APR
4.2 Liquidity Ratios
4.2.1 Current Ratio
Total Current
Assets/Total Current Liabil ities
1.4 1.6 1.5 1.5
4.2.2 Quick Ratio
Cash + Accts.
Receivable/Accounts
Payable
1.5 1.4 1.6 1.5
4.3 Efficiency Ratios
4.3.1 Accts Rec Turnover
12 Mos Avg
Revenue/Accts
Receivable
7.4 7.8 6.2 8.2
4.3.2 Accts Rec Collection Days365 Days Accts Rec Turnover
49 47 59 44
4.3.3 Accts Payable Turnover
12 Mos Avg Costs
& expenses/
Accts Payable
5.6 5.7 6.0 5.5
Financial Management Using Trends
-
200
400
600
800
1,000
1,200
1,400
1,600
Sales - Monthly Variability
2008 796 1,152 869 759 543 1,415 1,064 1,164 1,573 1,122 1,456 1,162
2009 977
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
The PMS team meets weekly to review the profitability and status of every in-house project. The accountant plays a crucial role in providing the reports that provide management with the visibility to make wise decisions.
Project Management System
The team reviews each project with the manager responsible for delivering the project according to the guidelines provided by the strategic initiatives.
EMC has developed a system to deliver your strategic initiatives right down through every associate in your organization. We call it operationalizing our intent to provide incomparable customer service.
Performance Management System
Every one of our strategic initiatives are measured weekly by the our teams and verified by client feedback during and on completion of the project.
Translating a Mission into Desired Outcomes
MissionWhy we existCore Values
What we believe inVision
What we want to beStrategy
Our game planBalanced Scorecard
Implementation and FocusStrategic InitiativesWhat we need to do
Personal ObjectivesWhat I need to do
Strategic OutcomesFinancial Perspective Customer Perspective Internal Perspective Learning & Growth Perspective
Satisfied Delighted Effective Motivated and PreparedStakeholders Customers Processes Workforce
Growth in # of Customers ProductivitySales Growth by Customer Profitability by Customer
Line Extension By Customer Increase Contribution by Project
Financial Perspective
Become the National
Solution for
Construction
Management
Challenges facing our
Customers.
Increase efficiency of
direct costs allocated
to projects
Increase # of
Customers to
maintain
"sustainability"
Accounting Dept
Proactively working
w ith Teams to
increase cost
awareness
Applying Value Chain
Philosophy, induce
Customers to
increase amount of
Business they
release to us.
Mission
ROI
EBIT
Gross Profit
Construction Management
Teams
Customer Centric
Organization
Increase Contribution Per Project
Increase Contribution
Per Customer
Increase Contribution
Per Customer
CustomerValuePerspective
Internal Perspective
Basic Requirements Differentiators
Projects delivered on
time and under budget
Project Management
Teams deliver constant clear
project updates
Projects Exceed Customer
Expectations
Project Workforce is conscious of
special needs of facility
inhabitants and respectful of their rights.
"Operational Excellence"Focus on the
level of efficiency during project delivery as the reason for our
team's existence.
Increase Customer
Value through extreme
attention to detail.
Become fanatical
about tracking our projects and completing
them on time.
Being relentless about our pursuit of customer
satisfaction through the quality we
deliver.
Learningand GrowthPerspective
Integration of objectives, measures, targets and initiatives.
Company has adopted and applies the
principles of Internal Quality Management.
Associates focus on technology as
their means of attaining
operational excellence and
personal mastery of
project management.
All associates are dedicated to the success and improvement of
their co-workers.
Climate conducive to Growth and
Transformation.
Typical Strategic Initiatives and Pledge to Clients
• Raising the Bar: We deliver projects as quickly and efficiently as possible while at the same time maintaining the highest standards of integrity and excellence from start to finish.
• On Schedule: We adhere to project schedules – no matter how busy we are. If a project gets off schedule, we quickly put a plan in place to bring it back on track.
• On Budget: We deliver the project according to our original financial projections for it and monitor charges closely to ensure that this occurs. Clients pay for ‘add-ons’ – We handle the ‘over-runs.’
• Attending to Details: We enhance the value we provide our clients by monitoring our progress on every aspect of the project – and making improvements wherever we can.
• Total Transparency: We provide our clients with project updates on a regular basis – and whenever they request them. They can also review daily progress reports through private access to their confidential account information on our Intranet service.
• Handled with Care: Our project team and work force are particularly sensitive to the special needs of the residents in the facilities we work on – and conduct themselves accordingly.
• Creating a Team of Winners: We measure team performance against strategic initiatives. And we inspire and assist each team member to do the best job possible in order to achieve and exceed our shared goals in record time.
• Exceeding Expectations: We are relentless in our pursuit of customer satisfaction through the quality of the materials, craftsmanship and service we provide.
Business development is probably the most important ingredient of the strategic plan. The steps towards accomplishing this key component are customized for every EMC client according to their ways and means.
Business Development System
Based on the web site as the core communication vehicle and supported by an impact movie and an advanced approach to relentless e-mail communication with the decision makers within the targeted companies.
EMC’s Human Resource System is designed to bring the best out of each associate transforming them into individuals sharing the same values delivering incomparable customer service.
Human Resource System
This system is the key to getting everyone on the same page and supporting and pulling together to accomplish the corporate objectives and goals.
Human Resource Management System
• Setting the Policy
• Employee handbook
• Developing Position Descriptions• Attracting the right people
• The interview
• Hiring and Orientation
• Coaching for Improvement• Evaluations
• Employee Incentive System
IQM is the key to achieving a company of individuals showing up for work as their legitimate selves ready to cooperate harmonically with one another in achieving their positional descriptions while assuring the success of the company and their fellow associates.
Inner Quality Management System
Given that the company has the right strategic approach to its market and business model, the IQM is the most important ingredient towards moving the company from good to Great.
Inner Quality Management
Internal Self-Management
CoherentCommunication
Boosting the OrganizationalClimate
Strategic Processes ofRenewal
Understanding Human Process
Recognize Internal Stresses
Plug the leaks
Increase Capacity for Intelligence
Achieve UnderstandingFirst
Listen Without Judgment
Listen for the Essence
Being Authentic
Healing the Emotional Virus
Elements of a Healthy Climate
Shared CoreValues
Wise PeopleBuild a Company
Balance
Team Work &Coaching
Creativity &Innovation
Decision Making& ProjectPlanning
Inner Quality Management Outcome
Leadership
Internal Quality
Productivity
Satisfaction
Profit &Growth
Service-Profit Chain
EmployeeSatisfaction
Value
Loyalty
CEOs need a 360 degree feedback system. Associates tend to tell the CEO what they want to hear. An anonymous survey is very instrumental about how everyone in your organization is inter-relating with management, systems and each other.
CEO Feedback System
An internal feedback system provides a win-win possibility for all stakeholders and reduces the occurrence of cynicism which tends to undo the negative perception of some of the members of your team.
A New Relationship
With a consulting company equipped to help
you hurdle the very challenging conditions
present in this economy today while providing you
with the master key system that will give you guidance and the wisdom to accomplish your goals
over the long term.