eme6347 jing wan. the florida department of highway safety and motor vehicles (dhsmv) state agency...
TRANSCRIPT
DHSMVSuper*Vision Training
Program Analysis
EME6347Jing Wan
DHSMV • The Florida Department of
Highway Safety and Motor Vehicles (DHSMV)
• State agency of Florida• Highway safety and security• Issuing driver license, motor
vehicle titles, license plates, etc• Overseeing Fl highway patrol
Learning & Development Office(LDO)• Super*Vision training program
• Provide supervisors with knowledge and skills to manage people and work tasks effectively
WORKFORCE & ORGANIZATIONAL PERFORMANCE
KSA
Job Performance
Organization’s performance
• DHSMV policies, laws and regulations
• Leadership skills
Improve management performance
Provide highway safety and security through excellence in service, education and enforcement
SYSTEMIC APPROACH
Copyright@2012 by A. Darabi
Organizational Environment
Structures
Processes
Trainee/TrainerWorkforce
Training Product or Service
Feedback
SYSTEMIC ANALYSIS METHOD
Train
ing
O
ut
come
Desired Improvement in Workplace Performance
Expected KSA Outcomes
Training Outputs
Structure / Settings
Training Processes
Required Resources
Workplace Transfer Readiness
F1. Improve
Trainees’
KSA
F2. Improve
Workplace
Performance
F3. Improve
Organization
Performance
Organizational
Support
OrganizationSupport
Organizational R
esources
Organization’s Maintenance of Training Transfer
Expected Organizational Impact (Long Term Outcomes)
Start with training products
And so on…
Copyright @2009. A. Aubteen Darabi, PhD
Super*Vision Training Super*Vision Training
supervisors supervisors
Analyze Training SystemAnalyze Training System
Training Program
Structure & Set upProcesses & ProceduresTraining Program Inputs:
TraineeTrainerContent & Delivery
Expected output & outcomes
Organizational Environment
Mission, strategies, goalsSupport for training Transfer & maintenance capabilitiesAllocated ResourcesIncentives
LDO
DHSMV
Logic Model
Copyright@2012 by Darabi,
Structure & Set-up
Organizational Structure
Structure & Set-up
• Training classroom appropriate for maximum 30 attendees
• Necessary technological items (laptops, projectors, screens, speakers, microphones, etc)
• Contact of technical support• Learning materials &
handouts
Set-up & Resources
Structure & Set-up
• Face to face training classesEducational lecturesPanel discussions Peer educationSeminar-style discussionExperiential learning activities• Four-week training session
Content delivery
Training Delivery Process & Procedure
• Trainee Recruitmentpromotion requirement & individual development
planVoluntary• Training courses schedule is updated twice a year• All the training sessions are required • Strict attendance policy
Training Program Inputs
• Trainee29 new & experienced supervisorsBachelor’s degreeSelf-discipline & accountability• TrainerFour certificated on-the-job trainers (external & internal trainers)External: experienced leadership skills trainersInternal: experienced on-the-job content-related knowledge trainers• Training contentApproved by LDO of DHSMVUpdated information & materials
Expected output & outcomes
• Immediate output Post -test of the knowledge Attitudinal survey feedback Learning activities
• Program outcomes Improvement in knowledge regarding to DHSMV’s
policies, laws and regulations Improvement in on-the-job management performance Build and sustain high-performing working teams Foster productive team communication environment Motivate employees Create a dimensions in leadership action plan
Organizational Environment
• Mission & StrategyDHSMV: Providing Highway Safety and Security through Excellence in Service, Education, and EnvironmentLDO: Providing staff with high-quality training and development program
• Support for trainingPerformance-based leadership cultureManagement team support Information, tools and authority Feedback system
• Transfer & Maintenance After-training competitive salary/benefit model Expectations of changes in work and performance improvement Consideration of staffing alternatives Updated training program
Thank you!