A Referral & 24 Hour Emergency & Critical Care Center for Companion Animals

Referral & Emergency Visits Reference Guide

Emergency & Referral Services We Offer:

• 24/7 Emergency Pet Care

• Veterinarians, Licensed Technicians and Assistants

on-site 24/7, 365 days a year, including holidays

• Around the Clock Nursing Care for Hospitalized Pets

• Advanced Diagnostic Imaging

• On-Site Lab (quick results)

• Emergency Surgery

• On-Site Blood Bank for Dogs and Cats (for info on our

canine blood donor program please call the office)

• Referral Services Including:

Board Certified Internal Medicine Specialist

Board Certified Surgeon

Physiotherapy & Rehabilitation

Acupuncture

Behavior Consultations & Modification Training

General Referral Policy:

If you have been referred to us by your local veterinarian, please

understand that once your pet has completed treatment for the

specifically diagnosed problem, routine veterinary care will be

resumed by your regular veterinarian. We will not see other

pets or the same pet for a different problem, unless there is an

accompanying referral letter from the regular DVM. **We will

see any pet at any time in the event of an emergency.

Referring Veterinarians: To refer a patient to OPVMC to see one of our board certified

specialists in internal medicine and surgery, please do one of

the following:

• Call our new direct referral line at 716.844.6929 or our

main number 716.662.6660

• Fax your referral letter and patient records to

1.800.284.0306

• E-mail records to contact@opvmc.net

DO NOT photocopy this brochure please. Should

you need more copies please contact us by one of

the means above and we will gladly send you more.

Critical Care Availability

We are open 24 hours a day, 365 days a year,

providing the community with the option of veterinary

care around the clock. An emergency service fee will

apply to an emergency visit. *We will see any pet

at any time, in the event of any emergency.

*The order in which emergency patients are seen is

based on urgency of care required (as determined

via triage upon arrival at our facility)

3930 North Buffalo St. Orchard Park, NY 14127

716.662.6660 24/7 Emergency Care Veterinarian(s) always on-site

www.OPVMC.com 3930 North Buffalo St. Orchard Park, NY 14127

716.662.6660 24/7 Emergency Care

Welcome to OPVMC! Thank you for selecting the Orchard Park Veterinary Medical

Center for your emergency or referral veterinary care needs.

Always the patient’s advocate: this is the mission of our hospi-

tal and the staff who work here each day.

To achieve this goal, we combine cutting-edge medical proce-

dures and state-of-the-art technology, with genuine care for the

well-being of your pet. We offer a complete array of surgical

services, utilizing the most current procedures and equipment

for patients of cats, dogs, birds, exotic pets, and pocket pets.

Patients scheduled for procedures that require overnight stays

or in-patient care are continuously monitored by our licensed

veterinary technicians, assistants and the attending veterinar-

ian.

Who We Are: Located in the suburbs of Buffalo, NY, we are a full service, 24

hour, small animal hospital serving the greater WNY area,

Southern Ontario, Canada and Central Northwest, Pennsyl-

vania.

We have at least one doctor and several licensed techni-

cians/nursing care staff on-site 24/7, 365 days a year, allowing

for continuity of care.

We understand the special role your pet plays in your family

and are dedicated to becoming a partner in your pet's health

care. Our goal is to practice the highest quality medicine and

surgery with compassion and an emphasis on service. Our

entire healthcare team is committed to providing personal at-

tention to the unique concerns of each individual animal

owner.

It is our commitment to provide quality veterinary care during

an emergency or referral visit including complete medical and

surgical care as deemed necessary. We also have an on-site

full service laboratory for any diagnostic tests that are neces-

sary to diagnose your pet’s problem.

Please take a few moments to review this brochure and if you

have any questions, feel free to ask the attending doctor or any

of the support staff.

History of Our Hospital: The Orchard Park Veterinary Medical Center was originally

established in 1958 and we have been providing 24-hour

emergency service since 1991. We moved to our current

location at 3930 North Buffalo St in May, 2008.

716.662.6660

Accessing our Emergency Service: We are open and have at least one doctor and several li-

censed technicians/nursing care staff on-site 24/7, 365 days a

year. Naturally you are anxious when your pet is sick or in-

jured, so a trip to the emergency veterinary hospital should be

a reassuring experience, not one made difficult. That's why

OPVMC's Emergency Service focuses on you and your pet at

all times during the course of your pet's emergency visit. Our

philosophy is to provide excellent, personalized and state-of-

the-art care, delivered with skill and compassion.

It's best if you call ahead to let us know the condition of your

pet and allow us to conduct a telephone triage, for our staff to

give you advice on dealing with your emergency. Also, we can

better prepare for your arrival. When you call ahead, the tech-

nician will advise you on any immediate actions you need to

take, obtain basic information, and make sure you have direc-

tions to our hospital. The Emergency number is (716) 662-

6660. Press option 1 (one).

If you have not visited us recently, here's what to expect on

your visit, along with helpful information:

When you arrive, your pet will be evaluated and triaged by an

experienced technician, and a determination will be made at

that time whether your pet needs immediate medical care .

While the triage exam process is underway for your pet, you'll

complete your admission forms. For life-threatening emergen-

cies, your pet may be rushed directly into to our treatment

center for immediate life saving care. Please be aware: just

like a human ER wait times can be longer than anticipated due

to the volume of cases and the severity of other cases that are

here at the same time as your pet.

If you have been referred as an emergency (see referral policy

as well) by your veterinarian, with the expectation of seeing

one of our specialists, please be aware that you will most likely

see one of our general practitioner veterinarians (who are

highly skilled in emergency medicine) first. If a consultation or

procedure with one our specialists on staff is indicated it will be

arranged.

After initial triage assessment the veterinarian will perform a

physical examination and determine if your pet needs possible

hospitalization or outpatient care. If your pet needs to be hos-

pitalized a deposit of 75% of the provided written and esti-

mated treatment plan will be required. When your pet is hospi-

talized, you'll be informed if there's any significant change in

your pet's condition or care estimates on a daily basis.

For outpatient care, the veterinarian may also recommend

diagnostics tests, and/or x-rays and/or provide treatment in the

form of injectable medications and fluid therapy and then send

your pet home with you for follow-up nursing care at home that

you provide. You can then either follow up here at our facility

for care or at your regular veterinarian. We will make sure that

your regular veterinarian receives a copy of your pet’s medical

records from your visit to OPVMC so that they can be fully

informed on what was done and what your pet’s diagnosis is.

Client Payment Options:

If the doctor recommends treatment that requires admission to

the hospital, you will be provided with an estimate. An estimate

is an approximate cost of the care that we are advising your

pet needs. We ask for 75% deposit of the estimated total, with

the remainder due at the time of hospital release.

Changes in your pet’s condition may arise during your pet’s

stay requiring a change in plans. As a result this can make

your invoice total exceed the estimate. If during treatment, the

doctor determines that there is a need to adjust your pet’s

treatment plan, he or she will make every effort to contact you.

Don’t hesitate to ask the attending veterinarian for a daily up-

date of your bill.

It is important that you determine your method of payment in

advance of your visit as our hospital does not bill nor extend

credit. We accept Visa, Mastercard, Discover, CareCredit, Pet

Insurance, personal checks*, and cash. The hospital does not

receive income from non pet insurance companies, grants,

fund raising drives, or entitlement programs such as Medicare

or Medicaid.

*Hospital policy requires 2 forms of ID for all checks over the

amount of $100.00.

Your Pet’s Medical Records:

We are not affiliated with your regular veterinarian but we do

share a relationship with them in that we share a common goal

in caring for your pet as a team. They have entrusted us to

care for your pet and we take that role very seriously.

Since we are not affiliated with your regular veterinarian and a

universal medical record database does not exist as it does in

human medicine we DO NOT have access to your pet’s medi-

cal records or x-rays. Please bring any medical records, lab

work or x-rays with you as this will greatly help our doctors.

Always the Patient’s Advocate