EMERGENCY MANAGEMENT, EMERGENCY MANAGEMENT, BUSINESS CONTINUITY, AND BUSINESS CONTINUITY, AND

HOMELAND SECURITY: PUBLIC AND HOMELAND SECURITY: PUBLIC AND PRIVATE SECTOR PROFESSIONS PRIVATE SECTOR PROFESSIONS

Kay C. Goss, CEM®Kay C. Goss, CEM®Electronic Data Systems CorporationElectronic Data Systems Corporation

FEMA HIGHER EDUCATION CONFERENCEFEMA HIGHER EDUCATION CONFERENCEJUNE 8, 2004JUNE 8, 2004

Public and private sector universes Public and private sector universes have shiftedhave shifted

A new emergency management for the A new emergency management for the new millenniumnew millennium

A new business continuity for the new A new business continuity for the new millenniummillennium

An emerging homeland security for the An emerging homeland security for the new millenniumnew millennium

Traditional professions and disciplines Traditional professions and disciplines provide the foundationprovide the foundation

All hazards and holistic securityAll hazards and holistic security

Security has become more important Security has become more important than ever.than ever.

Most private sector companies have Most private sector companies have some continuity and contingency plans some continuity and contingency plans in place, as do all agencies.in place, as do all agencies.

Risk management is in place in public Risk management is in place in public and private sectorsand private sectors

Intelligence sharing is being plannedIntelligence sharing is being planned

Importance of Private Sector EffortImportance of Private Sector Effort

43 percent of businesses suffering a disaster 43 percent of businesses suffering a disaster never recover sufficiently to reopennever recover sufficiently to reopen

Of those that do reopen, only 29 percent are still Of those that do reopen, only 29 percent are still operating in two yearsoperating in two years

93 percent that lost their IT are for more than 93 percent that lost their IT are for more than nine days had filed for bankruptcy in one year; nine days had filed for bankruptcy in one year; 50 percent, immediately50 percent, immediately

WTC bombing in 1993: 350 businesses; 150 WTC bombing in 1993: 350 businesses; 150 never reopened anywhere never reopened anywhere

Private Sector Rules and RegsPrivate Sector Rules and Regs

Sarbanes OxleySarbanes Oxley Rule 446, approved by NYSE Board on Rule 446, approved by NYSE Board on

August 1, 2002, requiring members and August 1, 2002, requiring members and member organizations to develop, member organizations to develop, maintain, review, and update business maintain, review, and update business continuity, and contingency plans that continuity, and contingency plans that establish procedures to be followed in establish procedures to be followed in emergenciesemergencies

Three Common Integral Concepts Three Common Integral Concepts and Approaches:and Approaches:

Public and Private SectorsPublic and Private Sectors Protection – emergency management, Protection – emergency management,

law enforcement, planning, law and policy, law enforcement, planning, law and policy, preparedness, mitigation, fire service preparedness, mitigation, fire service

Detection – law enforcement, technology, Detection – law enforcement, technology, crisis management, military, hazardous crisis management, military, hazardous materialsmaterials

Reaction – response and recovery, judicial Reaction – response and recovery, judicial system, mental health, social issues, system, mental health, social issues,

Global dimensionsGlobal dimensions

We used to say, “All disasters are local.”We used to say, “All disasters are local.” Now geography is increasingly importantNow geography is increasingly important1.1. Global economyGlobal economy2.2. Global terrorGlobal terror3.3. Global village - GDINGlobal village - GDIN4.4. Border security and transportation issuesBorder security and transportation issues5.5. World superpower/leadershipWorld superpower/leadership6.6. International organizationsInternational organizations

Partnership PreacherPartnership Preacher

Now, it is our greatest opportunity. Let’s try to Now, it is our greatest opportunity. Let’s try to honor those who suffered such enormous losses honor those who suffered such enormous losses on 091101 by vigorously moving forward to on 091101 by vigorously moving forward to strengthen our readiness capabilities.strengthen our readiness capabilities.

Build the professionBuild the profession Build the nation’s preparedness, economy, and Build the nation’s preparedness, economy, and

securitysecurity Build a stronger international network and Build a stronger international network and

emergency managers and business continuity emergency managers and business continuity professionals.professionals.

Core Competencies Core Competencies

For emergency managementFor emergency management For business continuityFor business continuity For homeland securityFor homeland security We need lots of miracle workers who have mastered We need lots of miracle workers who have mastered

many academic disciplines – Wayne Blanchard’s white many academic disciplines – Wayne Blanchard’s white paperpaper

SynergySynergy PartnershipPartnership Strength in numbersStrength in numbers Weak links in the chainWeak links in the chain No room for turf protection or battlesNo room for turf protection or battles

National Incident Management National Incident Management SystemSystem

Incident Command SystemIncident Command System To be or not to beTo be or not to be OriginOrigin EvolutionEvolution ChoicesChoices New National Response PlanNew National Response Plan Federal Response PlanFederal Response Plan State and Local Response PlansState and Local Response Plans

NFPA 1600NFPA 1600 CAR – state, local, and tribalCAR – state, local, and tribal Standards for public and private emergency plans and Standards for public and private emergency plans and

operationsoperations EMAPEMAP Last month, recommended by ANSI to be the new Last month, recommended by ANSI to be the new

national preparedness standard for the 9/11 national preparedness standard for the 9/11 CommissionCommission

13 benchmarks13 benchmarks1.1. Laws and AuthoritiesLaws and Authorities2.2. Hazard Identification and Risk AssessmentHazard Identification and Risk Assessment3.3. Hazard ManagementHazard Management4.4. Resource ManagementResource Management

Common Standards ContinuedCommon Standards Continued 5. Planning5. Planning 6. Direction, Command, Control and 6. Direction, Command, Control and

CoordinationCoordination 7. Communications and Warning7. Communications and Warning 8. Operations and Procedures8. Operations and Procedures 9. Logistics and Facilities9. Logistics and Facilities 10. Training10. Training 11. Exercises11. Exercises 12. Public Education and Information12. Public Education and Information 13. Finance and Administration13. Finance and Administration

The FoundationThe Foundation Back to the BasicsBack to the Basics PlanningPlanning TrainingTraining ExercisesExercises Communication and Information SharingCommunication and Information Sharing Partnerships built on trust take time and effortPartnerships built on trust take time and effort Inventories/Mutual Aid AgreementsInventories/Mutual Aid Agreements Redundant sites and contingenciesRedundant sites and contingencies Standby contractsStandby contracts Systems monitoringSystems monitoring

The CornerstoneThe Cornerstone MitigationMitigation PreventionPrevention Building codesBuilding codes Fire codesFire codes Security measuresSecurity measures Cyber securityCyber security encryption/PKIencryption/PKI Physical securityPhysical security Zoning ordinancesZoning ordinances Insurance Insurance

Ready for Prime TimeReady for Prime Time Response time is high profileResponse time is high profile Risk-based decision makingRisk-based decision making Full communications with clients, employees, Full communications with clients, employees,

constituents, elected officials, through internet, constituents, elected officials, through internet, television, radio, phone, email, snail mail, in person, all television, radio, phone, email, snail mail, in person, all means necessarymeans necessary

Effective professional operationsEffective professional operations Search and RescueSearch and Rescue Family and survivor servicesFamily and survivor services Emergency medical servicesEmergency medical services Law enforcementLaw enforcement Incident Command and the new NIMS SystemIncident Command and the new NIMS System

RecoveryRecovery

Now, during restoration efforts, we find out if our Now, during restoration efforts, we find out if our preparedness, mitigation, and response have worked.preparedness, mitigation, and response have worked.

Covers all areas, physical, business, cyber, and personalCovers all areas, physical, business, cyber, and personal Donations managementDonations management Engineering – systems, civil, mechanical, electricalEngineering – systems, civil, mechanical, electrical ConstructionConstruction ArchitectureArchitecture Lessons learnedLessons learned MitigationMitigation

They lived happily ever after.They lived happily ever after.

Strong partnershipsStrong partnerships Strong professionStrong profession Excellent communicationExcellent communication Regular information sharingRegular information sharing New techniquesNew techniques New empowering technologiesNew empowering technologies New levels of readinessNew levels of readiness Always remember; always be ready!!!Always remember; always be ready!!! Winston Churchill: “This is not the end, . . ..”Winston Churchill: “This is not the end, . . ..”

Contact InformationContact Information

KAY C. GOSS, CEM®KAY C. GOSS, CEM® Senior Advisor for Homeland Security, Business Senior Advisor for Homeland Security, Business

Continuity and Emergency Manager at EDSContinuity and Emergency Manager at EDS Kay.goss@eds.comKay.goss@eds.com 703-736-4052 EDS Office703-736-4052 EDS Office 703-568-5782 car phone 703-568-5782 car phone Office Address: 13600 EDS DriveOffice Address: 13600 EDS Drive Herndon, Virginia 20171Herndon, Virginia 20171