emergency management help from sap and business objects …media.govtech.net/resource centers/em sap...

The SAP® Emergency Management for Public Sector package – along with other solutions for public security from SAP and Business Objects, an SAP company – can help govern-ments and other organiza-tions manage day-to-day public security operations or respond to emergencies and disasters. The solutions can support national and interna-tional organizations as well as specialized teams for disaster relief and emer-gency management.

EmErgEncy managEmEnt HELP from SaP and BuSinESS oBjEctSPREPARING FOR EFFICIENT RESPONSE AND RAPID RECOVERY

SAP Solution in DetailSAP for Public Sector

4 Timely Information for All Stakeholders

6 A Comprehensive Emergency Management Framework

7 Assessment

8 Prevention and Preparation

9 Response and Resolution

10 Rebuilding

11 A Wide Range of Organization-al Benefits

contEnt

In addition to aligning an organization’s processes for incident and resource management, such an integrated frame-work makes it easy to coordinate emer-gency resources and programs for a diverse range of organizations and geographies. This framework must assure that all processes can operate in a decentralized manner when neces-sary. Even if your primary sources for data include multiple systems, databas-es, applications, and safety sensors, a well-integrated solution framework can serve as the operation hub that helps you effectively prepare for and respond to any emergency or disaster that might occur.

The SAP® Emergency Management for Public Sector package – along with other solutions from SAP and Business Objects, an SAP company – offer com-prehensive, fully integrated support for emergency management that includes:• A preparedness framework for all

aspects of incident handling – from developing actionable intelligence to creating and managing emergency task forces

It seems that not a day goes by without a major emergency or disaster in the headlines. Whether an incident is related to the weather, technological fail-ure, human error, a biologi-cal accident, or an act of terrorism, public sector organizations must effec-tively manage the entire spectrum of related risks and consequences.

One of the biggest challenges for these organizations is helping a broad range of public security stakeholders work together effectively and providing the specific information each stakeholder requires – as soon as possible. In medical emergencies, for example, the “golden-hour rule” holds that the chanc-es of survival are greatest if a victim receives proper care within 60 minutes of a serious injury.

Timely access to information must be available to all stakeholders in response to inbound requests for resources, emerging events at the incident site, the needs of personnel handling the incident, and actions that have been taken to manage the incident. To main-tain appropriate command and control of an emergency situation, stakehold-ers must fully understand the nature of the situation, the risks involved, and possible response strategies – seg-

mented by incident, command level, and organization. Stakeholders also need accurate and complete contact information about each other.

In addition, stakeholders must be able to activate preplanned responses that involve multiple organizations both rap-idly and effectively. Helping each orga-nization understand its particular responsibilities can minimize the chaos period of an emergency or disaster and facilitate rapid movement to a more effectively coordinated controlled peri-od, as shown in Figure 1.

To be effective, public security organi-zations need IT solutions for emergen-cy management that are fully integrated and provide end-to-end support. This includes support for call handling and resolution, rostering, and resource management – as well as for geograph-ic information systems (GIS), mobile systems, knowledge management, and analytics. The solutions should provide a centralized view of all resources and their readiness status and support a highly flexible, fully integrated frame-work for organizational management.

timELy information for aLL StakEHoLdErSFOR FullY INTEGRATED, END-TO-END SuPPORT

Chaos period

Orientation

• Unsecured and incon sistent data

• Small number of action forces

• Unclear management structures

• Incomplete situation report

• Extreme time pressure

• Inflexible structures

• Variance among priorities for participating organizations and personnel

• Information overflow

• Cause analysis• Reduction

in action forces and substructures

• Reconstitution of operational readiness

• Reconstruction of structures

Decision Prevention Clearance Back tonormal

Controlled period

Figure 1: Key Characteristics of an Emergency

4 SAP Solution in Detail – Emergency Management Help from SAP and Business Objects

• An integrated response hub for vari-ous aspects of command and control – from contingency planning, informa-tion management, resource manage-ment, personnel assignment, and task force deployment to the man-agement of first responders and their missions

• A modular application framework for all aspects of postdisaster manage-ment – from integrated case manage-ment and volunteer management to reconstruction planning and casualty follow-ups

• Operations and resource manage-ment tools for a comprehensive view of public security resources and the integrated management of those resources with finance, logistics, procurement, and tasking functions

The solutions are based on the service-oriented architecture of the SAP NetWeaver® technology platform. This architecture lets you take advantage of the flexibility, efficiency, and reusabil-ity of Web-based services across your IT landscape – without increasing over-all costs. It also offers a blueprint for composing and evolving innovative applications for integrated emergency management, while providing the flexi-bility to make cost-effective process changes. The result is a robust, scalable, and modular answer for man-aging key aspects of emergency man-agement across your organization and the organizations with which you interact.

Solutions in Action: SAP NetWeaver®Since 2005, Switzerland’s Koordini-erter Sanitätsdienst (Coordinated Medical Service) has used a Web-based emergency management system built on the SAP NetWeav-er® technology platform to deliver rapid medical assistance to disaster victims. The system helps emer-gency staff match individual victims to the most appropriate hospital within seconds – while providing a comprehensive overview of avail-able medical resources, standard disaster best practices, and a robust model for coordinating disaster management.

One of the biggest challenges public security organizations face is helping a broad range of public securi-ty stakeholders work together effectively and providing the spe-cific information each stakeholder requires – as soon as possible.

5SAP Solution in Detail – Emergency Management Help from SAP and Business Objects

a comPrEHEnSivE EmErgEncy managEmEnt framEworkSuPPORT ACROSS THE EMERGENCY MANAGEMENT VAluE CHAIN

Solutions for public security from SAP and Business Objects provide a single, fully integrated platform for emergency management that is built on open stan-dards. As a result, the software works with a diverse range of data sources, applications, safety sensors, and tech-nologies. This means, for example, that software for command and control used by one organization can collect sensor information from a second orga-nization as well as resource manage-ment data from a third organization to handle a particular incident.

The solutions are proven, robust, scalable, secure, and flexible enough to serve the long-term requirements of your organization. They provide real-time, consolidated information that can facilitate faster and more reliable deci-sion making. The fully integrated plat-form can support defense, govern-ment, and security and safety activities across many locations and user com-munities. It provides a common archi-tecture through which you can securely capture, classify, store, analyze, and access the standardized templates, forms, reports, alerts, workflows, and information you need for effective emergency management.

Such support can improve communica-tions and decision making by providing an emergency management infrastruc-ture that spans national, regional, and local resources. A modular, incremental implementation approach enables deployment in a variety of geographic and emergency management situations – from minor incidents to major disasters.

The solutions provide strong operation-al support across the complete emer-gency management value chain with robust functionality for: Risk management. The solutions can help you proactively identify, analyze, respond to, and monitor risk across your particular areas of responsibility.

Organizational management. You can use the software to control your per-sonnel and material resources more effectively, establish a flexible organiza-tional structure, automate your trans-port processes, create a qualification-based staffing process, and prepare capability-based teams of emergency-readiness personnel.

Operations and resource manage-ment. The solutions can help you plan and schedule personnel and material resources – either ad hoc or using a predefined operations template for emergency events.

GIS enablement. You can deploy GIS functionality wherever it is needed through integration with a GIS solution such as the one offered by ESRI, an SAP software partner. The software

combines functions for visualization, processing, and analysis with your goals for continuous case manage-ment, resource transparency, and total asset visibility.

The solutions support the key phases of the emergency management life cycle (see Figure 2)

Timely access to infor-mation must be avail-able to all stakehold-ers in response to inbound requests for resources, emerging events at the incident site, needs of person-nel handling the inci-dent, and actions that have been taken to manage the incident.

Public security stakeholders, first responders, and so on

National ecosystem, citizens, and so on

Assess Prevent Prepare Respond Resolve Rebuild

Task Force Management

Operation Support

Finance, Administration, and logistics Management

Recovery

Protection and Preparation

Figure 2: Key Phases and Processes for Integrated Emergency Management


aSSESSmEntGATHER INTEllIGENCE AND MONITOR RISK

An increasingly important phase for integrated emergency management is the assessment of potential safety hazards – both before and after an emergency occurs. This involves the use of common standards, templates, processes, and tools for examining possible threats as well as a common methodology for risk management. During the assessment phase, a public security organization determines its data and information needs for various types of hazards and evaluates its resources, skills, readiness, and capa-bilities for collaboration.

Solutions for public security from SAP and Business Objects – which include support for risk management – can help you to consolidate and synchro-nize multiple information feeds for iden-tifying, understanding, and anticipating potential threats. You can use the solu-tions to issue hazard warnings and provide informed recommendations that can help to maximize the safety of your personnel.

Key process support for the assess-ment phase includes:Information gathering. You can use the solutions to gather data based on your particular emergency management needs – such as on-the-ground report-ing, the compilation of command center reporting on incident status or tasking, or information about the equipment that may be required by first responders.

Information processing. You can col-late and fuse the collected information, decide which information to pass on, classify the information, and translate it for various analysts.

Information analysis. The solutions help you assess the reliability and rele-vance of information you receive and then analyze, interpret, integrate, and test the information with respect to your current emergency management needs. You can also use the software for imagery markup and mash-ups, for media reporting in efforts such as traf-fic management, or for communications for site control or security to provide access by critical personnel.

Intelligence dissemination. You can make new intelligence available to other security stakeholders, first responders, or relevant third parties for use in launching research activities or creating action plans.

Intelligence evaluation. You can review the significance and value of new intelligence and use the results of this assessment for continuous improve-ment in the methodology and outcome of your work.

Risk planning. You can define risk sce-narios for use in what-if planning. By changing the assumptions that drive the analysis of the risks, you can determine the aggregate impact of the scenarios.

Risk identification and analysis. You can document the primary activities and related risks for individual organiza-tions, critical infrastructures, and key assets. Activities, which are described in terms of customizable categories, assumptions, and owners, can each be assigned a specific assessment. Risks are also described in terms of customi-

zable categories, cause and conse-quence, specific thresholds, owner, and related notes. You can evaluate each type of risk in terms of probability, impact, and total loss using both quali-tative and quantitative methods. Risk assessments can be done both before and after a response.

Risk response. Multiple responses can be documented for a single risk. The responses are characterized by customizable type, cost, owner, and status. Multiple responses can be documented for a single risk.

Risk monitoring. Each grouping of risks must be updated at certain times, based on the priority of the related activity and the needs of the activity owner. When the update time frame is reached, a workflow is triggered for the risk owner to update the analysis val-ues. Online reports highlighting the aggregated expected and actual loss for an activity or organizational unit are available.


like the assessment phase, the pre-vention phase includes day-to-day operations such as identity manage-ment, border protection, immigration control, policing, and intelligence. It encompasses such diverse elements as regulation and legislation, compli-ance and prevention, safety standards, and best practices. It also includes inspections, licensing, enforcement, and prosecution. Specialist skills and knowledge may be used to develop a public safety culture and leadership that actively manages and mitigates risk.

The preparation phase is the most intensive in terms of resources, func-tions, activities, technology, personnel, and organizational reach. It involves putting the appropriate strategies, struc tures, and organizational responsi-bilities in place so that national, region-al, and local agencies are ready for any type of hazard or threat. With effective preparation, the emergency response community can avoid, reduce, or delay emergencies and recover from them quickly.

Key process support for the prevention and preparation phases includes:Organizational management. The solu-tions include robust functionality for personnel management, equipment management, and organizational devel-opment. They can help you create new organizations, recruit and hire person-nel, track personnel performance, and develop personnel skills.

Deployment operations planning. In accordance with the specific mission of your organization, you can plan deployment operations for task forces created to deal with major crimes, ter-rorist attacks, natural disasters, or other emergencies. You can define indi-vidual units, plan their structures, and determine the resources that each unit needs. You can also define supply and maintenance relationships and plan the deployment of personnel and materials for specific units.

Task force administration. There is support for ongoing analysis of task force objectives, personnel, and materi-als. You can define the skills required of task force personnel and the training needed to acquire those skills. There are also comprehensive features for the planning and procurement of other resources and for creating task force budgets.

PrEvEntion and PrEParationSuPPORT DAY-TO-DAY OPERATIONS AND PuT STRATEGIES IN PlACE

To be effective, public secur-ity organizations need IT solutions for emergency management that are fully integrated and provide end-to-end support. This includes support for call handling and resolution, rostering, and resource management – as well as for geographic infor-mation systems, mobile systems, knowledge man-agement, and analytics.


rESPonSE and rESoLutionDEPlOY RESOuRCES TO MANAGE AND RESOlVE THE EMERGENCY

The actual response to an emergency situation consists of several stages. An initial response is normally triggered by an emergency call or a sensor alert. Often there is conflicting information at this stage, making it important to inves-tigate and judge the precise nature of the emergency. Once this has been determined, all necessary resources are then deployed to deal with the situ-ation, and an investigation may be initi-ated. Afterwards, there is normally a stand-down for most of the resources and a return to a normal position of readiness.

The resolution phase of an emergency involves the identification, establish-ment, and maintenance of temporary facilities, storage areas, and marshal-ling points. The organizations involved must be able to handle mass casualties and victims – as well as the needs of witnesses, relatives, and other persons affected by the emergency. They must also be able to identify, transport, store, deploy, and utilize the resources they have dedicated to the emergency.

Solutions for public security from SAP and Business Objects support critical elements of the response and resolu-tion phases. They give you the ability to record, classify, and prioritize all incom-ing calls, incidents, information sourc-es, and events through a command and control platform. There are analytical tools for determining damage resulting from an emergency situation, knowl-edge management tools for providing information on possible plans and responses, workflow tools for deter-

mining key process steps for certain types of emergencies, and productivity tools for fast, role-based access to information.

The solutions provide robust support for processes that protect the well-being of responders – as well as for processes that assure the security of emergency scenes, cordons, victims, personnel, and evidence. There are tools to help you manage media and community relations and tools for investigation management.

Key process support for the response and resolution phases includes: Incident management. The solutions can help you understand what is occur-ring at an incident site, who is involved in responding to the emergency, and what response actions have been taken. You get a total operational pic-ture in real time and at all levels. This includes information across and between local, regional, national, and even international government agen-cies – as well as information from nongovernment security and safety organizations and critical infrastructure operators. There is also support for getting key pieces of this information to the public.

Execution of task force deployment. In executing the operations of emergency task forces, the solutions can help you activate specific units and evaluate the operational readiness of each unit’s material and personnel. You can assign and allocate resources for deployed

units and establish measures to control costs. You can also disband units and reallocate their resources. You can col-lect and analyze information related to a completed deployment and report on lessons your task force has learned.

Task force administration. You can monitor task force provision levels and optimize the movement of material through your supply chains to improve those levels. You can also manage equipment and personnel and execute budgets. Special features for vehicle management assure that a task force has the transportation it needs.

GIS enablement. Integration with industry-leading GIS software such as that from ESRI helps you visualize and analyze people, objects, and events in their geographic context for a better understanding of their relationships to each other and to nearby critical infra-structures, population centers, and oth-er geographic features. With this infor-mation, you can more easily access the risk, incident, and resource manage-ment data available in other public security solutions from SAP and Business Objects. You get a broad range of functionalities for visualization, geoprocessing, and analysis along with resource transparency and total asset visibility. The software also supports Web 2.0 technologies for real-time integration of dynamic data from global information and positioning systems to help you create dynamic mapping-mash-up applications and deploy them through the SAP NetWeaver Portal component.


rEBuiLdingMANAGE RECOVERY OPERATIONS AND SuPPORT REBuIlDING PROGRAMS

The rebuilding phase involves the man-agement of reviews, public inquiries, and lessons learned following an emer-gency or disaster. It also involves a broad range of reconstruction process-es – from program management, pro-curement, and logistics to demolition,

sanitation, planning, and construction. Additional support may be required in areas such as the management of funds, grants, and aid for reconstruc-tion efforts – as well as the coordina-tion of aid and volunteer agencies.

Solutions for public security from SAP and Business Objects provide a broad array of functions for handling recovery processes, integrated case manage-ment, and operational support required to restore affected communities.

Key process support for the rebuilding phase includes:Program management. Public security decision makers can more effectively control the cost and direction of recov-ery and rebuilding programs with sup-port from the SAP Program Manage-ment for Public Sector package. Decision makers can prioritize projects and resources and more easily collabo-rate on programs in dispersed teams. The package also supports Web-based project management and online discussions.

Grants management for grantors. SAP Program Management for Public Sec-tor can help all levels of public organi-zations with applications, assessments, agreements, payments, claims pro-cessing, monitoring, and analysis relat-ed to grant programs. There are func-tions for Web-enabled grant application processing, workflow authorization and notification, correspondence, and records management. The package also delivers robust functions and con-tent for reporting.

Grants management for grantees. You can manage all grants, donations, and awards over their life cycles – and meet the requirements of individual grant sponsors – without compromising your internal accounting processes. Func-tions for expenditure certification let you assign projects to external funding sources.

IT solutions should pro-vide a centralized view of all resources and their readiness status and support a highly flexible, fully integrated framework for organiza-tional management.


a widE rangE of organizationaL BEnEfitSBETTER INFORMATION FOR BETTER DECISIONS

In designing their IT programs, public security organizations must have a clear vision, a willingness to innovate, and a strong desire to improve perfor-mance. Enhanced capabilities, targeted

service, and greater efficiency are typi-cal requirements for success – whether the challenge is emergency manage-ment, policing, border protection, intelli-gence handling, or counterterrorism. SAP works closely with public security organizations to help them improve their operational capabilities and increase public return on investment.

Solutions for public security from SAP and Business Objects can help your organization gain faster access to rele-vant information, improve the quality and accuracy of that information, and create a “single version of the truth” for better decision making. They can help your organization improve and streamline its business processes and reduce administrative effort and cost. They can also improve the control, integrity, and retention of documents and enhance system and data security.

In addition, the solutions can help you: • Improve efficiency in incident

management• Enhance productivity and reduce

costs in resource management• Reduce procurement costs, improve

contract negotiations with suppliers, and monitor compliance

• Enhance efficiency in information capture from electronic forms

• lower total cost of ownership for your IT investments by reducing expenses for IT staffing, interfaces with legacy systems, and software development

• Reduce lead times and costs related to the budget process

• lower costs for data acquisition, reporting, and user training

A long-Term PartnershipSAP has committed significant resourc-es to help leaders of public agencies and in private industry improve their emergency readiness. We have also helped these organizations maximize the value of their infrastructure by reducing the tax revenue they spend on resolving fraud or by enabling them to receive payment for their services.

With a strong focus on public security, a clear road map for product develop-ment over the long term, and a growing client base across the globe, SAP and Business Objects provide software with low risk, a wide range of benefits, and strong value.

To learn more about how SAP can help your organization with incident and emergency management, call your SAP representative today or visit us at www.sap.com/publicsector.

Solutions for public security from SAP and Business Objects can help your organization gain faster access to relevant information, improve the quality and accuracy of that infor-mation, and create a “single version of the truth” for better deci-sion making. They can help you improve and streamline your busi-ness processes and re-duce administrative ef-fort and cost. They can also improve document control, integrity, and retention and enhance system and data security.

Solutions in Action: BusinessObjects™ Software and NC4 E TeamIncorporating business intelligence software from Business Objects with NC4 E Team enables users to view snapshots of indicators needed to manage operational activities. At-a-glance dashboard views could include the status of activities, personnel, facilities, and resource requests. When detailed data from NC4 E Team is integrated with decision support tools from Business Objects, manag-ers have the insight they need to make informed decisions during planned and unplan ned emergencies, events, and disasters.

Quick factS www.sap.com/contactsap

50 091 748 (08/10) ©2008 by SAP AG. All rights reserved. SAP, R/3, xApps, xApp, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world.

Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects S.A. in the united States and in several other countries all over the world. Business Objects is an SAP company.

All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

Summary Solutions for public security from SAP and Business Objects, an SAP company, can help governments and other organizations effectively manage day-to-day public security operations and respond quickly to emergencies and disasters.

Challenges • Provide fully integrated end-to-end support for emergency management• Help public security stakeholders work together effectively • Deliver the timely information each stakeholder needs• Develop a centralized view of all public security resources

Supported Business Processes and Software Functions• Protection and preparation – Identify, understand, and anticipate potential threats • Task force management – Facilitate planning, implementation, execution, and

administration• Recovery management – Control program cost and direction • Integrated case management – Handle all event-related information• Operations support – Manage risk across areas of responsibility and build a complete

geographic information system• Finance, administration, and logistics management – Handle tasks for accounting,

financial reporting, performance management, and governance as well as tasks for managing human resources and environmental, health, and safety compliance

Business Benefits • Reduce costs by supporting implementation and maintenance of system interfaces,

trimming IT costs, and decreasing total cost of ownership• Expand ROI by increasing public trustworthiness, enabling private sector collaboration,

and supporting emergency management activities• Increase efficiency by automating and simplifying routine activities, freeing employees

from administrative tasks, and increasing focus on nonroutine activities• Improve decision making by expanding process visibility across organizational and tech-

nological boundaries and creating instant and secure access to information

For More InformationCall your SAP representative or visit us online at www.sap.com/publicsector.

emergency management help from sap and business objects …media.govtech.net/resource centers/em sap...

Documents