emergency preparedness & response training...
TRANSCRIPT
Emergency Preparedness & Response Training
Incident Command and Building Operations (ICBO)
11 December 2014
11 December 2014 Bank of America: For Internal Use Only 2
Contingent Workers Training Materials Disclaimer
This course and its contents (generally, the “Training Materials”) are the property of Bank of America.
Participation in training involving or which makes use of the Training Materials does NOT create an
employer / employee relationship between you and Bank of America. If you are a contractor on assignment
at Bank of America, or an employee of a joint venture in which Bank of America is a participant, and you are
invited to participate in training which involves the use of the Training Materials, such training is being
delivered to you either by the company or by your employer because this training and the Training Materials
are unique, specialized and essential to your ability to complete your assignment successfully and to enable
you to perform work on assignment at Bank of America. Without Bank of America’s collaboration in
delivering this training and making the Training Materials available to you, your employer would not have
been able to deliver to you the unique and specialized training necessary for your work.
No part of these Training Materials is authorized for distribution outside of the Bank of America.
The Training Materials are intended solely to be used for the specific training purposes described.
Bank of America reserves the right to monitor all use of the Training Materials.
The substantive content contained in these Training Materials is subject to revision at any time.
Note: The information in this course has been designed for associates of Bank of America. There are some
references to policies in this course that do not apply to joint venture associates. If you are a joint venture
associate, be sure to follow your policies and procedures as outlined in your company’s guidelines and as instructed by your venture manager.
Introduction
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Bank of America is committed to putting your safety first and making sure you know what to do in an emergency.
Training Objective – Prepare you to respond and manage an emergency event at your building. This training is designed for personnel who will lead the response to an emergency during both business and non-business hours at buildings where Bank of America is owner/operator.
o Building Incident Commander• Property Manager• Assistant Property Manager• Chief Engineer• Assistant Chief Engineer• Lead Engineer• Security Site Manager• Senior Security Officer(s)• Other Facility Partner designee (if necessary)
o Building Engineering and Site Security
• Building Engineering staff
• Appropriate Building Security staff
Purpose
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The OneFacility Emergency Action Plan:
o standardizes emergency procedures across the portfolio while allowing for site specific information,
o provides access to emergency procedures and information 24/7/365,
o ensures all building occupants are familiar with the plan allowing for quick and efficient response to a building emergency situation,
o provides consistent emergency response to an incident regardless of the time of day or the number of persons present,
o allows the Building Incident Commander to implement and manage a response whenever he/she becomes aware of a threat to the health and safety of building occupants, and
o directs Floor Wardens and the Building Emergency Response Team members to assist building occupants in the appropriate response to a building emergency.
What is expected of you?
o The Building Incident Commander (BIC) manages the incident and all aspects of emergency response.
o Building Engineering and Site Security personnel respond to the zone or area of the emergency; verify theemergency; communicate their findings to the BIC; and conduct light search and rescue, security, anddamage assessment.
Training Overview
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• Bank of America Incident Command System
• Building Incident Commander Responsibilities
• Building Engineering and Site Security Responsibilities
• OneFacility: Accessing, Homepage Overview, and Help Guides
• OneFacility Emergency Action Plan Manuals
• Property Manager OneFacility Maintenance Tasks
• OneFacility Notifications/Escalations
• Recap
• Contacts
• APPENDIX
Bank of America Incident Command System
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The OneFacility Emergency Action Planprogram is based on the National IncidentManagement System (NIMS) IncidentCommand System (ICS).
This system is built upon the concept thatone person (typically the BuildingIncident Commander) is in charge of anemergency and the responding activitiesassociated with that emergency.
The ICS is flexible and can be used forincidents of any type, scope, andcomplexity.
Building Incident Commander*
Property Manager
Assistant Building Incident Commander
Assistant Property Manager
Building Engineering Staff and Site Security (Performing their functions as outlined in
their procedures for emergency situations)
Building Site CoordinatorVolunteer
Or Assembly Area Coordinator appointed by BIC
Floor Warden Volunteer
Deputy Floor Warden
Volunteer
Stair MonitorVolunteer
Elevator Monitor Volunteer
Searcher Volunteer
Exit Monitor Volunteer
Assistance Monitor Volunteer
Site Leadership Council
LOB/Tenant RepVolunteer
Command Section:BIC Team
Operations Section:ERT
Building Incident Commander Succession Plan
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Building Incident Commander Succession Plan (EAP Sites ONLY):
The Incident Command System:
o Is a standardized, on-scene, all-hazards approach to incident management.
o Helps ensure integration of responsibilities.
o Allows all responders to adopt an integrated organizational structure that matches the complexities and demands of the incident while respecting agency and jurisdictional authorities.
See APPENDIX for Incident Command System: Promoting Response Partnerships video.
Do you know your role in the Building Incident Commander Succession Plan?
Property Manager
Assistant Property Manager
EngineerSecurity Officer
Other FP Designee
Command Section: Building Incident Command (BIC) Team
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Building Incident Commander (BIC) manages the incident and is responsible for all aspects of emergency response.o Manages all incident operations and directs all onsite tactical resources, such as Engineering, Security,
Vendors, ERT/BIC Team Leads as needed for information gathering and action plan development/execution o Assesses situation and obtains additional resources as needed o Provide for the safety, accountability, and welfare of building occupants/personnel o Maintains the site EAP (Maintenance Tasks), including associate listings of ERT/BIC Teams and
Evacuation/EAP Maintenance Drillso Schedules planning/training meetingso Reports status to Emergency Responders arriving at the site
Assistant Building Incident Commander fills in for the BIC, as needed. o Maintains list of Persons Needing Assistance if the location does not have a Building Site Coordinatoro Acts as a Liaison Officer coordinating communication between the ERT, all Emergency Responders, and the
Incident Command Post, should the situation warrant this role
Site Leadership Council (SLC) helps the BIC to manage site emergencies. o Maintains associate representation for all positions of the ERTo Manages strategic functions and site level communications to ensure consistent employee instructions are
providedNOTE: This position is not available in all buildings.
Building Engineering and Site Security respond to area of emergency, verify and communicate findings to the BIC. o Conduct light search and rescue, security, and damage assessment
Command Section: Building Incident Command (BIC) Team (cont.)
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Building Site Coordinator receives evacuation reports from Floor Warden(s) at the Assembly Area. o Documents problems experienced during evacuationo Assists with coordinating annual Corporate Life Safety ERT Training o Monitors and recruits additional ERT members when needed o Maintains list of Persons Needing Assistance and ensures they have an Assistance Monitor
NOTE: This position is not available in all buildings.
Assembly Area Coordinator receives evacuation reports from Floor Warden(s) at the Assembly Area.o Documents problems experienced during evacuation
NOTE: This position is not available in all buildings – role performed by Building Site Coordinator.
Operations Section: Emergency Response Team (ERT)
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LOB/Tenant Representative is the senior on-site manager of a line of business or their representative. o Recruits ERT members responsible for their floor or area o Conveys building emergency procedure information to their employees o Provides leadership or communicates with employees at the assembly area during an emergency
Floor Warden leads their floor’s orderly evacuation to assembly area.o Maintains list of Persons Needing Assistance; assigns Assistance Monitors o Communicates status of the floor, persons requiring assistance, and any missing occupants to the Assembly
Area Coordinator at the Assembly Area
Deputy Floor Warden assists in all emergency evacuation procedures assuming any role as needed or directed.o Assumes role of Floor Warden in the Floor Warden's absence o Assists Floor Warden with the evacuation
Searcher(s) search and evacuate all rooms and work areas .o Search areas to include: break rooms, copy rooms, conference rooms, restrooms, and other work areaso Assist associates having difficulty evacuating, assign Assistance Monitors if needed, and report findings to
Floor WardenNOTE: Some areas require separate male and female Searchers such as restrooms.
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Elevator Monitor(s) ensures elevators are not used during an emergencyevacuation.
o Directs evacuees to the nearest stairwello Advises Floor Warden of any elevator issues
Stair Monitor(s) help occupants in orderly evacuation via stairwells. o Monitors stairwell and communicates status to the Floor Wardeno Redirects evacuees to another route if their stairwell becomes
unsafe
Exit Monitor(s) ensures street level exits are unobstructed and directs evacuees to the assembly area.
o Prevents personnel reentry until “all clear” signal
Assistance Monitor(s) direct persons needing assistance to the safe area to wait for Emergency Responders.
o Reports status to Floor Warden
Operations Section: Emergency Response Team (ERT) (cont.)
OneFacility Emergency Response Organizational Matrix
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Building Incident Commander (BIC) Responsibilities
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Preparation – Before a Building Event/Incidento Become familiar with the Command Section positions and personnel
• Meet regularly with Command Section Team to discuss and confirm roles/responsibilities
• Ensure Command Section Team exchanges emergency contact information/cell #s
o Establish communication protocols for an event/incident; i.e., stairwell phones, radios, cell phones, bull-horns, runners, etc.
• Become familiar with building’s PA system to ensure timely announcements
• Become familiar with the scripted announcements in the BIC Manual
• Pre-record announcements if possible; know who will make PA announcements
• Establish emergency radio channel to be used during an event/incident, ensuring all know the channel
o Print1 Emergency Action Plan (EAP) and Building Incident Commander (BIC) Manuals in a grab-and-go format
o Establish Incident Command Post (ICP) and Alternate ICP – ensuring knowledge of location/access
• The ICP is a designated area where emergency building response will be coordinated by the BIC, provided the area is still safe
• Recommended equipment for ICP may include: EAP manual, markable plans (floor, elevation, site), phone, TV, AM / FM radio, flashlights, emergency reflective vests, internet connectivity, fax machine, two-way radios, batteries, whistles, and first aid kit.
1 See APPENDIX for printing instructions.
Building Incident Commander (BIC) Responsibilities (cont.)
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Response – During a Building Event/Incident
o First, protect yourself and ensure your safety
o Ensure notifications are made to 911, building security, and SOACC
o Put on your identifying vest
o All personnel designated in BIC succession plan should proceed immediately upon notification of a building event/incident to Incident Command Post (ICP), when safe to do so. Follow the Incident Command Structure
• If ICP is unsafe, select alternate ICP and inform all Command Section personnel of its location
• First person at ICP will be BIC until relieved by a higher ranking person in BIC succession plan.
o Implement response to the specific event/incident, per the BIC Manual (full/partial building evacuation, in-building relocation, or shelter-in-place)
o Communicate to building occupants using scripted announcements in the BIC Manual
• If occupants are being relocated to other floors, alert the occupants at the destination
o Collect and document all building event/incident information and reports (including problems experienced during evacuation and persons remaining in the building that require assistance) received from all team members
o Provide building event/incident information and reports to First Responders upon arrival
Building Incident Commander (BIC) Responsibilities (cont.)
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Response – During a Building Event/Incident (cont.)
o Follow directions of Emergency First Responders who arrive on-site, they are “in-charge” and will direct further responses.
o Continually assess conditions and progress of response with authorities. Direct/manage all building resources. Based on event/incident conditions this might include:
• Assign or reassign personnel as needed or as directed by the authorities – release staff as appropriate.
• Monitor staff for critical incident stress and ensure you and your responders take regular breaks.
- If incident lasts longer than 12 hours, assign a 2nd shift – allowing 1st shift to rest at least six hours.
• Remain on-site and in-charge until relieved or redirected by the authorities.
• Relocate Assembly Area(s) as appropriate ensuring the safety of personnel.
• If advised, ensure employees conduct a visual search of their immediate work area.
• Assembly Area may be changed depending on building event/incident. Reference BIC Manual section 5.3.2.3 Bomb Threat Standoff Information.
• Ensure elevators are grounded.
Building Incident Commander (BIC) Responsibilities (cont.)
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Recovery – After a Building Event/Incident
o Do not silence or reset fire alarm system until fire department arrives and gives permission
o After fire alarm system has been reset and when deemed safe by authorities to resume normal operations:
• Use PA system to inform occupants on affected floors that it is safe to resume normal operations or if outside, use radios, phone, or other means to communicate with Building Site Coordinator or Assembly Area Coordinator to advise occupants that it is safe to return
o When the incident has been resolved:
• Deactivate the emergency action plan – release staff
• Ensure all actions are completed and if they are not, make sure they will be taken care of after response deactivation
• Return equipment and reusable supplies to storage areas
• Document incident, actions taken, and lessons learned
Building Engineering and Site Security Responsibilities
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Preparation – Before a Building Event/Incidento Become familiar with the Command Section positions and personnel
• Meet regularly with Command Section Team to confirm roles/responsibilities
• Ensure Command Section Team exchanges emergency contact information/cell #s
o Establish communication protocols for an event/incident; i.e., stairwell phones, radios, cell phones, bull-horns, runners, etc.
• Establish emergency radio channel to be used during an event/incident, ensuring all know the channel
o Print1 the Building Engineering and Site Security Team (BESST) Manual in a grab-and-go format
o Building Engineering should consider having the following supplies readily available:
• Identification for Building Engineering and Site Security members if provided (safety vests)
• Personal protection equipment for team members (hard hats, safety glasses, gloves, etc.)
• Safety equipment (barricade tape, flashlights and batteries, whistles, etc.)
• Communications equipment (radios, 2-way radios, batteries, etc.)
• Office supplies (clipboards, white boards and markers for tactical floor plans, colored pens, etc.)
• Printed Documents (Emergency contact information, Emergency Action Plan, floor plans, blueprints, building schematics, checklists, forms, etc.)
• Miscellaneous supplies for various emergency situations (plastic sheeting, duct tape, absorbent material for spills, sandbags, tools, etc.)
1 See APPENDIX for printing instructions.
Building Engineering and Site Security Responsibilities (cont.)
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Response – During a Building Event/Incident
o First, protect yourself and ensure your safety; take cover/shelter-in-place as necessary until it is safe to leave
o Ensure appropriate notifications have been made to 911, building security, and SOACC – Don't assume someone else has already called. Describe location of incident, speak slowly/clearly, and answer any questions asked by dispatcher.
o Put on your identifying vest – as provided
o Ensure you have your 2-way radio or cell phone
o If fire control panel is in alarm, proceed to fire control panel and determine device and location in alarm
• Dispatch to location and report all findings to the Building Incident Commander
o For non-fire control panel events/incidents, dispatch to location and report all findings to the Building Incident Commander
o Remain calm and follow instructions of the BIC
o Keep BIC and SOACC updated as conditions change
o Instruct occupants to follow the instructions of BIC
o Site Security should follow G4S protocol as outlined in their Post Orders
o Do not key 2-way radios or use cell phones in close proximity to suspicious packages or bombs
o Barricade off and secure unsafe areas preventing occupants from entering
o Facilitate the arrival of emergency first responders (fire department, paramedics, police/law enforcement, bomb squad, SWAT, etc.) – ensuring unobstructed access to the area. If appropriate, hold an elevator for use by emergency first responders.
o If directed, ground elevators and lock them out of service
o If directed, lock all of the perimeter doors and have them guarded, then stand by at the main entrance to let emergency first responders in when they arrive
Building Engineering and Site Security Responsibilities (cont.)
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Response – During a Building Event/Incident (cont.)
o If property is damaged, perform a rapid visual assessment of structural damage to the area beginning with the exterior and moving to the interior, if safe to do so.
• If there is substantial structural damage, advise BIC and barricade the area off
o If BIC informs you of injuries, help provide first aid, concentrating first on life-threatening conditions such as stopped breathing, bleeding or unconsciousness
o Address building systems/areas as directed, such as:
• Utilities: electric, gas, water
• Stairwells and exits
• Elevator operation (operation of one car per group)
• Loading dock and parking area gates
• HVAC
• Building office lighting and electrical power
• Emergency generators, fuel tanks and generator connected loads
• Building fire and life safety systems including automatic sprinkler systems
• Building management systems
• If power to the building has been damaged/interrupted, disconnect the main building power feed at the main switch until the circuits can be inspected for ground faults or shorts
• If major damage has occurred, shut down the domestic water and gas feed until pipes can be inspected
o Assist emergency first responders as requested
Building Engineering and Site Security Responsibilities (cont.)
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Recovery – After a Building Event/Incident
o Do not silence or reset fire alarm under any circumstances until fire department arrives and gives permission
o Once “All Clear” has been provided by the BIC, unlock all perimeters that were locked
• Security will provide access control for associates reentering the building
• Return elevators to normal operations
o Remove barricades as appropriate
o Return utilities to normal operations: electric, gas, water
o Continue to update the BIC and SOACC as the situation warrants
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OneFacility: Accessing
o Two ways to sign in to OneFacility on Flagscape:• Click here• Find it on Flagscape at:
Flagscape > Business & Technology Support> Security & Safety
o Once in Flagscape on the Security & Safety page, Scroll to the bottom right and click on:
o Click on OneFacility under Building Emergency Action Plans
o Follow the OneFacility SIMPLIFIED SIGN-ON prompt by entering your Standard ID and Password then click the SIGN ON button.
o If you have trouble signing in, click the Sign On Helplink.
OneFacility: Select a Building
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OneFacility: Homepage Views
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Property Manager View Chief Engineer View
Site Senior Security Officer View
OneFacility: Emergency Action Plan Help Guides
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OneFacility EAP Guides and Quick Reference Guides (QRG) are located on the Bank of America Emergency Preparedness and Response SharePoint
OneFacility Emergency Action Plan Manuals
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Each building has its own Emergency Action Plan manuals. Team members with emergency response roles must become familiar with their assigned manual and responsibilities.
Manuals provide directions for building staff and occupants if any of these situations occurs:
o Biological incident or release
o Chemical incident or release
o Contagious diseases
o Explosion in or near the building
o External threat tactic (bomb or suspicious package)
o Fire in or near the building
If an incident occurs, the Building Incident Commander may order:
o Full evacuation
o Partial evacuation
o In-building relocation
o Shelter-in-place
o Medical emergency
o Natural disaster or severe weather
o Nuclear incident or release
o Workplace violence
o Power or Utility failure
OneFacility Emergency Action Plan Manuals (cont.)
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Each building contains the following OneFacility manuals/documents:
o Emergency Action Plan (EAP) Manual
o Building Emergency Information Card (BEIC)
o Building Incident Commander (BIC) Manual
o Building Engineering and Site Security Team (BESST) Manual
o Floor Warden Manual
o Searcher and Monitor Manual
o Assistance Monitor Manual
o Occupant Manual
o Building Site Coordinator / Assembly Area Coordinator Manual
Bank of America and Facility Partner employees have access to OneFacility and can download/print all manuals.
3rd Party Tenants do not have access to OneFacility – Property Manager must print/send appropriate manuals/documents to 3rd Party Tenants.
scroll
OneFacility Emergency Action Plan Manuals (cont.)
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Emergency Action Plan (EAP) Manual o Emergency Contact Informationo Building Informationo Personnelo Emergency Procedureso Emergency Equipmento Recovery Informationo Formso All sub-manuals built from this manual
A hard copy with all documents, maps, and drawings should kept at the Incident Command Post (ICP).
Site Specific Information: Building Emergency Information Card
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Building Emergency Information Card (BEIC)
o A one page document containing site specific emergency information.
o Employees are encouraged to print the card and display it in their workspace where it is easily viewable.
EAP Manual
BIC Manual
BESST Manual
Emergency Contact Information 3 2 2
Building Information 4 3 3
Incident Command Post 6.2 5.1 5.1
Emergency Evacuation Docs and Maps
12 10 9
State and Local Emergency Information
13 11 10
Site Specific Information, by Manual Type (Showing Manual Section Numbers)
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Site Survey
BESST
Manual
EAP
Manual
BIC
Manual
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Property Manager Annual OneFacility (1F) Maintenance Tasks Evacuation Drills
o By February 1st :
• Create “Evacuation Drill” instance(s) (1 annual or 2 semi-annual)
• Input scheduled dates for all instances
o 14 days after scheduled completion of “Evacuation Drill”:
• Input completion date for Evacuation Drill
EAP Maintenance Drills (EAP Review/Update)
o By February 1st:
• Create “EAP Maintenance Drill” instance (only needed after 1st evacuation drill)
• Input scheduled date (due within 30 days after evacuation drill)
o 30 days after completion of “Evacuation Drill”:
• Input completion date; completion is defined when below tasks are finalized:
Update “Site Profile”, as necessary
Update BEIC and Floor Emergency Plans as necessary. See APPENDIX for instructions.
BEIC - Emergency Contacts & #s, Bldg. Evacuation & Assembly Area(s), Fire & Medical Emergency Procedures
Floor(s) Emergency Plan – Emergency Evacuation Routes: eCenterOne
Site Specific Plans and Maps – Upload any additional site specific plans; i.e., Site Evacuation Plan, Site Plan, Fire Relocation Floors Elevation View, Shelter-in-Place Floors Elevation View, etc.
Update Building Incident Command team, as needed
Review EAP procedures and upload site specific steps, as needed
NOTE: At some point in the future Drill Instances will automatically recur annually. The PM will then only need to access OneFacility annually by February 1st to modify the “scheduled” dates.
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Property Manager OneFacility (1F) Maintenance Tasks (cont.)
Ongoing as major changes occur throughout the year
o Site Profile changes – PM Info, General Building Information, Current Emergency Procedures, Fire Alarm Systems, Access and Egress, Communications, Utilities, Elevators, Fire Protection Systems, EAP Staff, Emergency Contact Information – Update Survey in 1F EAP tool Site Profile
o Personnel changes – Floor Warden, BIC Team members, and/or ERT members – Input new names into 1F EAP tool as required
o Update BEIC and Floor Emergency Plans as necessary. See APPENDIX for instructions.
• BEIC - Emergency Contacts & #s, Bldg. Evacuation & Assembly Area(s), Fire & Medical Emergency Procedures
• Floor(s) Emergency Plan – Emergency Evacuation Routes: eCenterOne
• Site Specific Plans and Maps – Upload any additional site specific plans; i.e., Site Evacuation Plan, Site Plan, Fire Relocation Floors Elevation View, Shelter-in-Place Floors Elevation View, etc.
o EAP site specific procedure changes – List applicable local/state codes and upload site specific procedures/processes to each appropriate manual in 1F EAP tool as necessary to ensure compliance with local/state codes.
Provide EAP site 3rd Party Tenants the following:
o Building Emergency Information Card (utilize template provided by BDRP Rep)
o Floor Warden Manual
o Searcher and Monitor Manual
o Assistance Monitor Manual
o Occupant Manual
NOTE: OneFacility EAP Guides and Quick Reference Guides (QRG) are located on the Bank of America Emergency Preparedness and Response SharePoint
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OneFacility (1F) Notifications/EscalationsIf any ERTs are not appropriately populated according to their "rule", automated notifications will be sent advising that the team is out of either “quantity” or “scope” compliance. (“Scope” compliance notifications not turned-on yet….TBD)
o Quantity compliance is the number of people required within each role on the team, based on the rule.
o Scope compliance audits the ERT members to make sure they sit on the floor for which they have emergency responsibilities.
Property Manager team’s “quantity” and “scope” compliance is on the 1F Emergency Action Plan Home Page.
Floor Wardens, Building Site Coordinators, Property Managers, and LOB management should partner to identify and populate the ERT members. To add ERT members, access One Facility and input the names under Administration / Teams Administration for each ERT. Training for floor wardens on how to manage their team within OneFacility can be found in myLearning or at the link here: Floor Warden – One Facility Training or at the following link for FPs: Emergency Action Plan Training SharePoint Site.
If an ERT is out of compliance, these 1F notifications/escalations will be to:
o Day 1 – Floor Warden(s) and Deputy Floor Warden(s).
o Day 10 (If the role is not filled) – LOB Rep and Building Site Coordinator and previous recipients.
o Day 20 (If the role is not filled) – Property Manager and previous recipients .
o Day 30 (If the role is not filled) – Corporate Life Safety Manager and previous recipients.
Recap - Important Points
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o Building Incident Commander (BIC) is “in-charge”. The BIC manages the incident and is responsible for all aspects of emergency response.
o Building Incident Commander Succession Plan – Know who those people are for your building(s).
o Meet regularly with Command Section BIC Team to discuss and confirm roles/responsibilities.
o Become familiar with your OneFacility manual:• Have your manual printed1 in a grab-and-go format.• READ IT• Keep as reference material, and become very familiar with specific responses to specific building events/incidents.• ALL employees are encouraged to print the BEIC and display it in their workspace.
o Establish communication protocols during an event/incident: i.e., stairwell phones, radios, cell phones, bull-horns, runners, etc.
o Establish Incident Command Post (ICP) and Alternate ICP – ensuring knowledge of location/access
o Ensure that appropriate notifications have been made to 911, building security, and SOACC at: 1-800-222-7511. Don't assume that someone else has already called. Describe the location of the incident, speak slowly and clearly, and answer any questions asked by the dispatcher.
o Follow Bank of America emergency notification protocol ensuring initial and follow-up emails utilize distribution group [email protected]
o Do not silence or reset fire alarm until fire department arrives and gives permission.
o Property Manager Maintenance Activities/Routines – Ongoing and Drills (Evacuation and EAP Maintenance).
o If any ERTs are not appropriately populated OneFacility notifications will be sent.
o Link to OneFacility Help Guides, Quick Reference Guides, and Training Decks
1 See APPENDIX for printing instructions.
Contacts
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Building Disaster Recovery Planning (BDRP) Team Representatives
Bank of America: Business Continuity & Crisis Management
Frank LadyBritt Pursley
[email protected]@bankofamerica.com
Bank of America: Corporate Life Safety
Jason BackusJenny Hughes
[email protected]@bankofamerica.com
Facility Partner: Lincoln Harris Jim StreetmanJamie Frankenburg
[email protected]@lincolnharris.com
Facility Partner: CB Richard Ellis Bill RobinsonAmy DiStefanoSam Ofshinsky
[email protected]@[email protected]
Facility Partner: Jones Lang LaSalle Sarah JimenezKristen Landis
[email protected]@am.jll.com
Contacts
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Corporate Life SafetyRole Name Office Mobile Email
Life Safety Director Jason Backus 602.481.9293 602.481.9293 [email protected]
Life Safety Managers – Admin and BC Coverage by State/Area
NJ,PA,MA,NH,VT,ME Jim Smith 646.556.3884 732.691.3729 [email protected]
NC, SC Stanton Brandon 980.270.9193 980.207.9193 [email protected]
GA & Central – Southern FL Judie Paxton 770.205.5247 404.788.3222 [email protected]
Jacksonville, Gainesville and Panhandle FL Jenny Hughes 904.987.7378 904.239.6460 [email protected]
NY, RI, CT Bill Luckett 646.855.3078 347.420.0668 [email protected]
DC,DE,MD,VA Paul Eldreth 302.458.2012 302.218.6643 [email protected]
Northern CA, HI Rick Oliver 949.276.6456 714.318.4227 [email protected]
Southern CAKimberly Jimenez-Pennington
818.597.4966 805.857.1121 [email protected]
NV, UT, CO, NM, WY, AZ, WA, OR, MT, ID, AK Cheryl Edmundson 480.266-7976 480.266.7976 [email protected]
ND, SD, NE, KS, OK, MN, IA, MO, AR, LA,OH, MI, IN, IL, WI, WV, KY, TN
Tammie Quillin 469.853.5285 469.853.5285 [email protected]
TX Van Johnson 817.205.5680 817.205.5680 [email protected]
OK, AR Scott Crosier 972.877.1777 972.877.1777 [email protected]
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APPENDIXManual Printing Instructions
To print a manual - In the EAP/ERP table of contents left pane, scroll to the manual you want to print, right-click the manual, and select Print Document.
NOTES
• Manuals are large; i.e., 300+ pages.
• Documents, maps, drawings will need to be selected and printed individually.
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APPENDIXHow to save the OneFacility link as a favorite:
1. Open your Internet Explorer favorites and right click on your link for OneFacility and select “Properties”.
2. Select the “Web Document” tab and in the URL box you want to change the link to read as shown below. Simply COPY and PASTEthe link below into the URL text box.
https://fedsso.bankofamerica.com/idp/startSSO.ping?PartnerSpId=touchcom
3. Click on “Apply” and then “OK”. You should now be able to access OneFacility using the bookmark in Internet Explorer.
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APPENDIXEmergency Action Plan Training SharePoint Site – Corporate Life Safety Training Decks
o Floor Warden – OneFacility Team Management Training
o OneFacility Overview for Employees
NOTE: If access is denied - Click “Request Access”, input requested information, and submit. Access will be approved and you will receive an email welcoming you to the SharePoint.
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APPENDIXProperty Manager Tasks: Drawings and Maps
BEIC – Emergency Contacts & #s, Bldg. Evacuation & Assembly Area(s), Fire & Medical Emergency Procedures
1. New Site
a. Input all info into the site survey in OneFacility to populate the BEIC.
b. Provide an Assembly area map showing where the assembly area(s) is/are and send to the Life Safety Manager (LSM) [BEIC will be created automatically through the system]
c. PM will receive BEIC from LSM to confirm that it is correct.
2. Existing Site
a. Review existing BEIC assembly area map and if there are any changes mark them and send to LSM.
b. If there are any changes in phone numbers within the BEIC, the PM must update the site survey question in OneFacility with the correct phone numbers.
c. PM will receive BEIC from LSM to confirm that it is correct.
Floor(s) Emergency Plan – Emergency Evacuation Routes: Floor plans located in Manhattan Lease and Space Management
1. New Sitea. Download accurate floor plan from Manhattan Lease and Space Management (link to Manhattan is located on the
Corporate Workplace Homepage in Flagscape). If floor plan in Manhattan is missing or not accurate, notify the specific building Space Manager shown on the SM Building List or [email protected].
b. Mark up map with: i. Fire Extinguisher locations ii. Pull Station locations iii. Automated External Defibrillators locationiv. Fire or Floor Warden Phonesv. Stairwellvi. Exit Pathway(s)vii. Elevators (bank / car #)viii. Location of Fire Control Panel (for EAP sites only)
c. Send to LSM for their input and review
d. LSM will send to EAP Admin
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APPENDIXProperty Manager Tasks: Drawings and Maps (cont.)
Floor(s) Emergency Plan – Emergency Evacuation Routes: eCenterOne (eC1)
1. New Site (cont.)
e. EAP Admin will get cad drawing from Corporate Workplace Planning and coordinate with marked up eC1 drawing and send to TSS via defect tracker.
f. TSS will send final drawing back thru EAP Admin for final approval
g. EAP Admin will send to LSM and PM for final approval.
h. EAP Admin will provide final approval to TSS after getting final approval from LSM and PM.
2. Existing Site – Review existing floor plan that is in 1F and if there are any changes needed do the following:
a. Download accurate floor plan from Manhattan Lease and Space Management (link to Manhattan is located on the Corporate Workplace Homepage in Flagscape). If floor plan in Manhattan is missing or not accurate, notify the specific building Space Manager shown on the SM Building List or [email protected].
b. Mark up map with: i. Fire Extinguisher locations ii. Pull Station locations iii. Automated External Defibrillators locationiv. Fire or Floor Warden Phonesv. Stairwellvi. Exit Pathway(s)vii. Elevators (bank / car #)viii. Location of Fire Control Panel (for EAP sites only)
c. Send to LSM for their input and review
d. LSM will send to EAP Admin
e. EAP Admin will get cad drawing from Corporate Workplace Planning and coordinate with marked up eC1 drawing and send to TSS via defect tracker.
f. TSS will send final drawing back thru EAP Admin for final approval
g. EAP admin will send to LSM and PM for final approval.
h. EAP Admin will provide final approval to TSS after getting final approval from LSM and PM.
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APPENDIXProperty Manager Tasks: Drawings and Maps (cont.)
Site Specific Plans and Maps – Site Evacuation Plan, Site Plan, Fire Relocation Floors Elevation View, Shelter-in-Place Floors Elevation View, etc.
1. New & Existing Site – New & Existing Site – Notify LSM for directions if any new site specific drawing needs to be uploaded into OneFacility or if any existing site specific drawing currently in OneFacility needs to be updated/revised. Current system program limitations may prevent uploading of graphics to OneFacility at this time.
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APPENDIXIncident Command System: Promoting Response Partnerships
Scroll over the image and click the “play” arrow to start the video.
Video provided by FEMA US Department of Homeland Security Emergency Management Institute, ICS Resource Center