emerging ict innovation, digital transformation and the impact on

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Emerging ICT Innovation, Digital Transformation and the Impact on ICT Skills Gabriella Cattaneo Associate VP IDC European Government Consulting Netfutures 2016

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Page 1: Emerging ICT Innovation, Digital Transformation and the Impact on

Emerging ICT Innovation, Digital Transformation

and the Impact on ICT SkillsGabriella Cattaneo

Associate VP

IDC European Government Consulting

Netfutures 2016

Page 2: Emerging ICT Innovation, Digital Transformation and the Impact on

2

Main ICT Trends and Innovation Accelerators are a Powerful Driver of Change

Virtual-Augmented

Reality

Wearables

Robotics

3d Printing

Page 3: Emerging ICT Innovation, Digital Transformation and the Impact on

3

Robotics

Internet of Things

Wearables

3D printing

Cognitive computing

Virtual/ augmented

reality

Software for

automation of

task workers

Sensors

Portable

augmented

reality

glasses

Automated

manufacturing

Innovation Accelerators tend to Converge into Emerging Technology Clusters

Source: IDC 2016www.idc.com - NETFUTURES 2016

Page 4: Emerging ICT Innovation, Digital Transformation and the Impact on

The Combination of Robotics and Cognitive

Systems will Reshape Business Processes

www.idc.com - NETFUTURES 2016 4

Robots start with grunt work

Humans handle exceptions

Customer experience in a self-service world

Automation for the more mundane repetitive tasks

Automation of entire processes

Automated processes with

built-in cognitive capabilities

Today 2020 2030

Page 5: Emerging ICT Innovation, Digital Transformation and the Impact on

Winds of Change: Business and Technology

Trends Demand Transformation

5

Business disruption -

adopt new business models

or risk to die

Cy-Q — an interconnected,

informed, interactive,

intrusive, intelligent, and

cognitive ecosystem

Cloud life — the merging of

real life with digital identity

Shifting gears — the

slowing pace of information

technology (IT) productivity

Talent quest — high

demand for next-generation

technology skills, but scarce

supply

Page 6: Emerging ICT Innovation, Digital Transformation and the Impact on

Digital Transformation is a continuous process

leveraging digital technologies to drive innovation

6

‘We’re taking

advantage of the

immense business

opportunities offered

by digitalization’

Joe Kaeser,

CEO Siemens

‘I think banks that are

not prepared for such

new competitors face

certain death.’

Francisco González,

Exec Chmn, BBVA

‘Our greatest

differentiator is the

digital mindset that

runs through every

part of our business’

Christopher Bailey

CEO Burberry

‘Everything we do in

this networked world

has to be open’

Volkmar Denner,

CEO Bosch

By the End of 2016, Two-Thirds of the CEOs of FT 500 Enterprises in Europe

Will Have Digital Transformation at the Center of Their Corporate Strategies.

Page 7: Emerging ICT Innovation, Digital Transformation and the Impact on

EU Enterprises are only starting the Journey

to become Digital Transformers

© IDC Visit us at IDC.com and follow us on Twitter: @IDC 7

Digital

Resister

Digital

Transformer

Digital

Player

Digital

Explorer

Digital

Disruptor

Source: IDC's European Digital Transformation MaturityScape Benchmark Survey, June 2015

and IDC's U.S. Digital Transformation MaturityScape Benchmark Survey, February 2015

Page 8: Emerging ICT Innovation, Digital Transformation and the Impact on

8

Those Who Thrive in the Digital Economy Will Be Organizations That:

Can execute upon a vision for

digital transformation

Blend digital and physical

experiences to garner customer

allegiance

Turn information into a

competitive advantage

Create new digital revenue streams from

connected systems

Leverage technology to win the talent

wars

Page 9: Emerging ICT Innovation, Digital Transformation and the Impact on

ICT innovation and Digital Transformation are changing the Demand of Skills

www.idc.com - NETFUTURES 2016 9

High demand of technically

sophisticated ICT skills, requiring the

ability to manage complex IT systems

within and outside the enterprise

High demand of e-leadership skills,

combining business and digital savvy

Quality, Risk and Safety: need of

business-oriented risk managers

Lower demand for operational IT skills,

maintenance, support skills, and

traditional IT management skills

...The disruptive impact of innovation accelerators is likely to generate

skills gaps for the most innovative combinations of skills...

Page 10: Emerging ICT Innovation, Digital Transformation and the Impact on

There is a High Risk of increasing Skills Gaps,

for Example for Data Workers skills

© IDC Visit us at IDC.com and follow us on Twitter: @IDC 10

Analytical Core skills

Technical core skills

Soft Skills, teamwork

Creativity, Logical thinking

Domain and business

knowledge

Source: European Data Market Monitoring Tool, IDC 2015

EU28 – Estimated Data Workers Skills

Gap

2015

2020

Baseline Scenario

2020

High

Growth

Scenario

Gap (000) 396 487 1,995

% of Demand 6% 6.6% 21%

Data Workers’ Skills

Page 11: Emerging ICT Innovation, Digital Transformation and the Impact on

Enterprises will look for New models of

Sourcing Talent: Skills-based Marketplaces

© IDC Visit us at IDC.com and follow us on Twitter: @IDC 11

By the End of 2017, the Sharing Economy Will Give Rise to the "Networked Free Agent" and Skills-Based Marketplaces, Resulting in More than 10% of Work

Being Sourced in This Fashion in Mature Economies.

CXOs will need to understand talent gaps

within their organizations and adopt agile

and flexible talent management practices.

HR executives will need to design models

that attract and support transitory talent

from trusted ecosystems.

Nurturing a cultural openness/readiness

for the shared economy/talent will be

essential.

Page 12: Emerging ICT Innovation, Digital Transformation and the Impact on

Conclusions

The risk of skills gaps and mismatches between demand and supply

is likely to increase and may become a problem for the fastest

developing markets

Policy helps, but there is also a need of strong private investments in

training and learning on the job as well as in skills sourcing and

managing (skills-based marketplaces)

12www.idc.com - NETFUTURES 2016

Digital transformation is

expected to create strong

impacts on the economy and

society, driving demand of ICT,

R&D but especially e-

leadership skills. Big Data, the

IoT and Automation will

generate the most disruptive

impacts.

Page 13: Emerging ICT Innovation, Digital Transformation and the Impact on

www.idc.com - NETFUTURES 2016 13

Questions?

[email protected]

www.idc.com

www.datalandscape.eu