emerging ict innovation, digital transformation and the impact on
TRANSCRIPT
Emerging ICT Innovation, Digital Transformation
and the Impact on ICT SkillsGabriella Cattaneo
Associate VP
IDC European Government Consulting
Netfutures 2016
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Main ICT Trends and Innovation Accelerators are a Powerful Driver of Change
Virtual-Augmented
Reality
Wearables
Robotics
3d Printing
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Robotics
Internet of Things
Wearables
3D printing
Cognitive computing
Virtual/ augmented
reality
Software for
automation of
task workers
Sensors
Portable
augmented
reality
glasses
Automated
manufacturing
Innovation Accelerators tend to Converge into Emerging Technology Clusters
Source: IDC 2016www.idc.com - NETFUTURES 2016
The Combination of Robotics and Cognitive
Systems will Reshape Business Processes
www.idc.com - NETFUTURES 2016 4
Robots start with grunt work
Humans handle exceptions
Customer experience in a self-service world
Automation for the more mundane repetitive tasks
Automation of entire processes
Automated processes with
built-in cognitive capabilities
Today 2020 2030
Winds of Change: Business and Technology
Trends Demand Transformation
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Business disruption -
adopt new business models
or risk to die
Cy-Q — an interconnected,
informed, interactive,
intrusive, intelligent, and
cognitive ecosystem
Cloud life — the merging of
real life with digital identity
Shifting gears — the
slowing pace of information
technology (IT) productivity
Talent quest — high
demand for next-generation
technology skills, but scarce
supply
Digital Transformation is a continuous process
leveraging digital technologies to drive innovation
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‘We’re taking
advantage of the
immense business
opportunities offered
by digitalization’
Joe Kaeser,
CEO Siemens
‘I think banks that are
not prepared for such
new competitors face
certain death.’
Francisco González,
Exec Chmn, BBVA
‘Our greatest
differentiator is the
digital mindset that
runs through every
part of our business’
Christopher Bailey
CEO Burberry
‘Everything we do in
this networked world
has to be open’
Volkmar Denner,
CEO Bosch
By the End of 2016, Two-Thirds of the CEOs of FT 500 Enterprises in Europe
Will Have Digital Transformation at the Center of Their Corporate Strategies.
EU Enterprises are only starting the Journey
to become Digital Transformers
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Digital
Resister
Digital
Transformer
Digital
Player
Digital
Explorer
Digital
Disruptor
Source: IDC's European Digital Transformation MaturityScape Benchmark Survey, June 2015
and IDC's U.S. Digital Transformation MaturityScape Benchmark Survey, February 2015
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Those Who Thrive in the Digital Economy Will Be Organizations That:
Can execute upon a vision for
digital transformation
Blend digital and physical
experiences to garner customer
allegiance
Turn information into a
competitive advantage
Create new digital revenue streams from
connected systems
Leverage technology to win the talent
wars
ICT innovation and Digital Transformation are changing the Demand of Skills
www.idc.com - NETFUTURES 2016 9
High demand of technically
sophisticated ICT skills, requiring the
ability to manage complex IT systems
within and outside the enterprise
High demand of e-leadership skills,
combining business and digital savvy
Quality, Risk and Safety: need of
business-oriented risk managers
Lower demand for operational IT skills,
maintenance, support skills, and
traditional IT management skills
...The disruptive impact of innovation accelerators is likely to generate
skills gaps for the most innovative combinations of skills...
There is a High Risk of increasing Skills Gaps,
for Example for Data Workers skills
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Analytical Core skills
Technical core skills
Soft Skills, teamwork
Creativity, Logical thinking
Domain and business
knowledge
Source: European Data Market Monitoring Tool, IDC 2015
EU28 – Estimated Data Workers Skills
Gap
2015
2020
Baseline Scenario
2020
High
Growth
Scenario
Gap (000) 396 487 1,995
% of Demand 6% 6.6% 21%
Data Workers’ Skills
Enterprises will look for New models of
Sourcing Talent: Skills-based Marketplaces
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By the End of 2017, the Sharing Economy Will Give Rise to the "Networked Free Agent" and Skills-Based Marketplaces, Resulting in More than 10% of Work
Being Sourced in This Fashion in Mature Economies.
CXOs will need to understand talent gaps
within their organizations and adopt agile
and flexible talent management practices.
HR executives will need to design models
that attract and support transitory talent
from trusted ecosystems.
Nurturing a cultural openness/readiness
for the shared economy/talent will be
essential.
Conclusions
The risk of skills gaps and mismatches between demand and supply
is likely to increase and may become a problem for the fastest
developing markets
Policy helps, but there is also a need of strong private investments in
training and learning on the job as well as in skills sourcing and
managing (skills-based marketplaces)
12www.idc.com - NETFUTURES 2016
Digital transformation is
expected to create strong
impacts on the economy and
society, driving demand of ICT,
R&D but especially e-
leadership skills. Big Data, the
IoT and Automation will
generate the most disruptive
impacts.
www.idc.com - NETFUTURES 2016 13
Questions?
www.idc.com
www.datalandscape.eu