eMichigan Goals for 2005

• Improve citizen access to online services• Meet the Federal Section 503 requirements for

people with disabilities • Improve Site Quality (fix broken links and

missing attributes)• Move back to the top of the Brown University

Study rankings

Online Services

eMI Strategy for Improving Access to Online Services at the State of Michigan

Defining Online Services

Customers can …• accomplish a task online• look up information online• get online information packets to assist them

in a process• apply for something online• submit information online• buy online• interact with State government online

Definitions

on-line

1. Ready for use. E.g. "The graph plotter's fixedand on-line again".

2. Interactive as opposed to batch. Accessible via acomputer rather than on paper or other medium.

3. Of a user, actively using a computer system, especially theInternet. E.g "I haven't been on-line for three days."

"On-line" should be hyphenated because it is compounded fromtwo words but the hyphen is often omitted in names oforganisations or services.

Definitions

service

1. Providing the public with the use of something2. Assistance; help: was of great service to him during

his illness. 3. Offering services to the public in response to need or

demand: a service industry. 4. Work done by one person or group that benefits

another5. Work done for others as an occupation or business

Improve Online Services

• Improving access to online services is one of our main objectives for 2005.

Improved Portal Online Services

• On the State of Michigan home page:• Top Level Online Services component • Displays 5 of our most requested services• Clicking on the “More Online Services” link located at the

bottom of the component presents the customer a comprehensive listing

• Sorted by Theme • Link to a complete alphabetical listing.

• For ease of use, we have also added three additional categories for sorting services:

• “Consumers”• “Finance” • “Services at State Departments”

Agency Online Services Category

• Portal Online Services Index• Includes links to each

agency Online Services Index

• There are 22 agencies• Some do not have online

services• Most do..

Improving Online Service Access at the Agency Site Level – Task for Agencies

Add a Link to Statewide Online Services on Agency Sites

• eMichigan will add a standard asset and link below the More State Web Sites button on the RNav

• If you are not using a RNav on your home page, you will need to include the link in the top navigation menu.

• Link Text: Statewide Online Services• URL: /som/0,1607,7-192-29929---,00.html

• Proposed look of the added functionality:

• Proposed look of the added functionality:

Create Agency Online Services Index on All Agency Sites

1. Create an ONLINE_SERVICES category at the navigation level of your site and select Content as the category type.

2. Take inventory of all of the online services your agency has to offer.

3. If you already have content linking to the service, just add an association to your ONLINE_SERVICES category from the content.

4. If you do not have a link created, create a link to the service in the ONLINE_SERVICES category.

5. Add a page layout to the ONLINE_SERVICES category. Select the Sorted List as the layout type.

6. In Component Modifier, select Alpha Sort as the sort type.

Create Agency Online Services Index on All Agency Sites

7. To display the Online Services Component on your home page, ask your eMichigan Expert to add a List with More component to your agency home page. By default, the component is a single wide list – if you would like it to be different, let eMI know.

8. Associate the component to your ONLINE_SERVICES category.

9. Use the component modifier to select how many items you would like in the list before displaying the “More” link

10. Edit the “More” linktext to display what you would like to say. Examples: Click for More Services, More Online Services, Agency Services, Index of Services...

Create Agency Online Services Index on All Agency Sites

• You should now have an Online Services Component and index on your site.

• Notify your eMI Expert and we will add the URL to access your Online Services index to the comprehensive listing on the SOM site under State Agency Online Services.

• We would like all agencies to implement this enhancement on their site by February 1, 2005.

• Questions?