Emotional Intelligence

-K.sekar -Officer (T& D)

What is an Emotion?

A moving of the mind or soul;

excitement of the feelings,

whether pleasing or painful;

Disturbance or agitation of mind caused by a

specific exciting cause and manifested by

some sensible effect on the body

Types of Emotions

Happiness -Happiness is a positive emotion. It is an expression of pleasure, contentment, good-luck or good fortune. Increases blood pressure Increases heart rate Changes breathing Reduces levels of certain neuro chemicals Provides a boost to the immune system

Surprise -An expression used when something unexpected or sudden occurs. Positive

dropped jaw, with mouth open lifted and curved eyebrows eyes, opened wide horizontal wrinkles spanning across the forehead Disgust Disgust is a strong feeling of dislike. Negative wrinkle your nose up raise your cheeks raise your upper lip lower your brow form lines below your lower eyelid

Fear -A feeling that something dreadful or dangerous is about to happen. Negative

eyebrows become drawn and raised lips slightly drawn back with an opened mouth upper eyelids show wrinkles in the middle of their forehead

Anger -Anger is a strong feeling of annoyance and displeasure. Negative

the brows become drawn together and lower their lips will become set in a squarish shape, and pressed

together firmly their eyes will become bulgy their nostrils will flare their upper and lower eyelids will tense

Sadness : The state of being sad, unhappy, sorrowful, or mournful. Negative

The corners of the lips droop, and thebottom lip may tremble The inner corners of the eyebrows aredrawn upwards

Need

Emotional Intelligence is very important for all employees as it is one of the important

deciding factor for relationship management

resulting in motivation, retention , self

management & managing others.

Emotional IntelligenceEmotional Intelligence is, the ability of an

individual to deal successfully with other people,

to manage ones self, motivate other people, understand one's own

feelings and appropriately respond to

the everyday environment

Emotional Intelligence

Emotional Intelligence doesn't mean being soft it means being intelligent about emotions a different way of being smart.

Bosses and leaders, in particular, need high EQ because they represent the organization to the public, they interact with the highest number of people within and outside the organization and they set the tone for employee morale

Leaders with empathy are able to understand their employee's needs and provide them with constructive feedback

Why Emotional Intelligence is necessary

Helps managers handle adversity & set back

Teaches managers cope when change & uncertainty hits organisation or their personal lives.

Why Emotional Intelligence is necessary

Help to manage effective relationship.

Help them being focussed and stay on track by remembering purpose & vision.

It also provides them with the courage to push against the system to make necessary changes for their people.

All employees want a supportive, caring Supervisor or Manager who has their best interests at heart

Upon graduating from college, Debra believed that if she worked hard, she would achieve her career success goals

She racked up a list of accomplishments

However, just two years into her career she was fired.

Example to illustrate how EQ can positively or negatively impact one's career and the organization:

Working with people means working with Emotions

When people are

working at a common place

, emotions will play a role.

Dont bring your

personal problems to work

is one variation of the

argument that emotions

are inappropriate in the

workplace.

Developing EI in the workplace

Developing EI in the

workplace means

acknowledging that

emotions are always

present, and doing

something intelligent

with them.

People derail because

of classic emotional

failings, not the lack of

technical skills

Components of Emotional Intelligence

There are five parts to it.

Knowing what you're feeling.

Managing your feelings, especially distressing

feelings.

Self-motivation

Empathy and

Managing relationships

Probabilities of not having an Good Emotional Intelligence and their consequences

While people have shown they can produce better results at workplace, many of us lack emotional intelligence.

We simply dont know how to perceive, understand,express and manage our emotions effectively.

There are adverse consequences to have low emotional

intelligence. These includes:-

Relationship Problems

Rage in the Workplace

Poor decision making capability

failure to advance in career

Relationship Problems

Rage in the workplace

Poor decision making capability

failure to advance in career

How EQ succeeds IQ

Emotional Intelligence explains why in-spite of equal intellectual capacity, educational background,training or experience some people excel while others of same calibre and high educational degree lag behind.

Emotional Intelligence is the dimension of intelligence responsible for our ability to manage ourselves and our relationship with others.

EQ versus IQ

8 Tips to control your emotions Take 30 belly-breaths

Get good knowledge

Redirect your mind

Dont forget to eat

Ask yourself: is this useful?

Observe the feeling

Stay in the present

Find good ways to relax

Question & Answers