emotional intelligence
TRANSCRIPT
![Page 1: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/1.jpg)
Emotional Intelligence:A skill for effective leadership
By Prof. WaswaBalunywa
![Page 2: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/2.jpg)
Paper format
• What is EI?• Attributes of EI• EI and IQ• Emotions• Self Awareness• Self Regulation• Motivation• Social Skills
2By Prof. Waswa Balunywa
![Page 3: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/3.jpg)
“It is not the strongest of the species that
survives nor the most intelligent, but the one
most responsive to change” Charles Darwin
3By Prof. Waswa Balunywa
![Page 4: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/4.jpg)
Importance of EI
• Improve relation• Lower conflict• Increase performance
4By Prof. Waswa Balunywa
![Page 5: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/5.jpg)
What is emotional intelligence (EI)?
• Ability to understand, express and control our emotions and those of others• Ability to monitor our own and other people’s
emotions, understand the different emotions and use the information to guide thinking or bahaviour (attributes)
• Uses emotional and cognitive abilities
5By Prof. Waswa Balunywa
![Page 6: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/6.jpg)
Attributes of EI
• An array of competences and skills that drive leadership performance and
include:a)Self awarenessb)Self regulationc) Social skillsd)Empathye)Motivation
6By Prof. Waswa Balunywa
![Page 7: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/7.jpg)
Intelligence Quotient (IQ)
• A number that signifies the relative importance of a person• It measures one’s ability to learn or reason • Use cognitive ability• Does not predict performance of individuals • Does not predict performance in
organizations.
7By Prof. Waswa Balunywa
![Page 8: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/8.jpg)
Emotional Intelligence
By Prof. Waswa Balunywa 8
![Page 9: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/9.jpg)
Emotions
• A positive or negative experience that is associated with a particular pattern of
physiological activity.• A complete state of feeling that result into
physical and psychological changes that influence behaviour.
• Do not react emotionally to criticism
9By Prof. Waswa Balunywa
![Page 10: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/10.jpg)
By Prof. Waswa Balunywa 10
![Page 11: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/11.jpg)
Basic classification of Emotion
• Anger• Disgust• Fear• Happiness• Sadness• Surprise
11By Prof. Waswa Balunywa
![Page 12: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/12.jpg)
Other types of classifications.
• Positive versus negative• Joy versus sadness• Anger versus fear• Trust versus distrust• Surprises versus anticipation
12By Prof. Waswa Balunywa
![Page 13: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/13.jpg)
Emotion by groupsPrimary Emotions Secondary Tertiary
Love AffectionSexual desireLoving
AdorationFondnessLikingAttractivenessDesirePassionInfatuation Loving
Surprise Surprise Amazement, astonishment
Joy Cheerfulness Amusement, Bliss, Glee Delight, Enjoyment, Gladness, Happiness, Jubilation, Elation, ecstasy, Euphoric
13By Prof. Waswa Balunywa
![Page 14: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/14.jpg)
Emotion by groupsPrimary emotion Secondary Tertiary
Zest Enthusiasm,
zeal, excitement, thrill
Contentment Pleasure
Pride Triumph
Optimism Eagerness, hope
Relief Relief
Anger Irritability Aggravation, agitation, annoyance
Exasperation Frustration
Rage Outrage, fuly, wrath, hostility, bitter, hatred, spite, rengefuller, dislike, resentment
14By Prof. Waswa Balunywa
![Page 15: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/15.jpg)
Emotion by groups
Primary Emotions Secondary Tertiary
Disgust Repulse, contempt, loathing
Envy Jealousy
Torment Torment
Fear Horror Alarm, shock, fear fright, panic, hysteria
Nervousness Anxiety, suspense, uneasiness, apprehension, worry, distress,...
15By Prof. Waswa Balunywa
![Page 16: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/16.jpg)
Emotion by groups
Primary Emotions Secondary Tertiary
Sadness Suffering Agony, anguish, hush
Sadness Depressed, despair, gloom, unhappy, grief, sorrow, woe, misery, melaricholy
Shame Guilt, regret, ramose
Neglect Alienation, dejection, embarrassment, humiliation, insecurity, insult, loneliness, rejection
Sympathy Pity, sympathy
16By Prof. Waswa Balunywa
![Page 17: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/17.jpg)
Importance of Emotional Intelligence
• Helps in managing emotions• Helps manage stress and health• Helps manage social complexities at work• Helps communication• Helps manage relationships• A key tool in interpersonal relations
17By Prof. Waswa Balunywa
![Page 18: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/18.jpg)
Skills required in EI.
• Perceiving emotions• Thinking and controlling thoughts• Analysis to understand emotional meanings• Communication• Managing the emotions
18By Prof. Waswa Balunywa
![Page 19: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/19.jpg)
How to build EI
• Recognize your emotions and not allowing them to overwhelm you
• Understand others emotions• Connecting emotionally with others• Ability to resolve conflict• Ability to reduce stress
19By Prof. Waswa Balunywa
![Page 20: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/20.jpg)
Attributes of EI
Self awareness• Knowing your strengths and weaknesses• Aware of own emotions• Understand own emotions• Do not let their emotions get out of control• Being self confident
20By Prof. Waswa Balunywa
![Page 21: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/21.jpg)
Attributes of EI
Self regulation• Thoughtfulness• Comfortable with change• High integrity• Allows ability to say no• Can control your emotions• Do not allow yourselves to become too angry,
too jealousy• Do not make careless decisions
21By Prof. Waswa Balunywa
![Page 22: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/22.jpg)
Attributes of EI
Motivation• Highly productive• Love change• Highly motivated
22By Prof. Waswa Balunywa
![Page 23: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/23.jpg)
Managers’ Emotions
• Seeing the other side• Self awareness• Self management• Giving in without giving up
23By Prof. Waswa Balunywa
![Page 24: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/24.jpg)
Communication Skills
• Ability to listen• Ability to ask right questions• Being flexible• Body language• It is not what you say but how you say it.
24By Prof. Waswa Balunywa
![Page 25: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/25.jpg)
Attributes of EI
Empathy• Recognize needs and feelings of others• Understand wants and view points of others• Good listeners• Do not judge too quickly• Avoid stereotyping• Open and honest
25By Prof. Waswa Balunywa
![Page 26: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/26.jpg)
Attributes of EI
Social skills• Focus on others• Help others succeed• Team player• Manage disputes• Effective communication
26By Prof. Waswa Balunywa
![Page 27: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/27.jpg)
Consequences of EI
Low EI High EI• Aggressive • Assertive• Demanding • Ambitious• Egoistical • Driving• Bossy • Strong Willed• Confrontational • Decisive
27By Prof. Waswa Balunywa
![Page 28: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/28.jpg)
Consequences of EI-cont’d
Low EI High EI• Easily distracted • Warm• Selfish • Sociable• Poor listeners • Charming• Impulsive • Perseverance• Glib • Enthusiastic
28By Prof. Waswa Balunywa
![Page 29: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/29.jpg)
Consequences of EI-cont’d
Low EI High EI• Resistant to change • Patient• Passive • Stable• Unresponsive • Predictable• Slow • Consistent• Stubborn • Good listener
29By Prof. Waswa Balunywa
![Page 30: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/30.jpg)
Manifestations of EI
Social awareness
Self awareness
Self management
Relationship management
Self OthersEmotional self control AdaptabilityAchievement orientedPositive oriented
InfluenceInspirational leadershipCoach and mentoringConflict managementTeam work and coalitionChange catalyst
AwarenessEmotional self awarenessSelf confidenceSelf assessment
ActionEmpathyOrganizational awarenessService orientation
30By Prof. Waswa Balunywa
![Page 31: Emotional intelligence](https://reader030.vdocument.in/reader030/viewer/2022032619/55c3dfa1bb61eb5e128b46e2/html5/thumbnails/31.jpg)
conclusion
• IO measures ones’ intelligence• EI measures ones’ ability and manage own
emotions• IQ is good for understanding/ reasoning• EI is good for managing people• High EI leads to better performance
31By Prof. Waswa Balunywa