EMOTIONAL INTELLIGENCE AND ITS APPLICATIONS IN OB

PRESENTED BY,SINI . TS1, MBA( FT )

WHAT ARE EMOTIONS??

EMOTIONS…..

INTENSE FEELINGS- directed at someone or something. EMOTIONS are reactions to an object and not a trait. OBJECT SPECIFIC DIFFERENT FROM MOODS

EMOTIONS……

TWO CLASSES

* FELT EMOTIONS* DISPLAYED EMOTIONS

ALSO*POSITIVE PRIMARY EMOTIONS*NEGATIVE PRIMARY

EMOTIONS

POSITIVE PRIMARY EMOTIONSEMOTIONS DESCRIPTORS

Love/affection acceptance, adoration, longing, devotion, infatuation

Happiness/joy cheerfulness, contentment, bliss, delight,

thrill,euphoriaSurprise amazement,

wonder, astonishment, shock

NEGATIVE PRIMARY EMOTIONSEMOTIONS DESCRIPTORS

Fear anxiety, alarm, apprehension, concern, fright, terror

Sadness grief, disappointment, sorrow,gloom,despair

Anger outrage, wrath, indignation, hostility

Disgust contempt, disdain, revulsion, distaste

Shame guilt, remorse, regret

INTELLIGENCE

Intelligence is a mental aptitude that involves the abilities of reasoning, anticipation, resolving problems, abstract thinking, understanding complex ideas, rapid thinking and learning from experienceIt reflects an enhanced ability to understand our environment, to seize opportunities, to make sense of things and to think up practical solutions

EMOTIONAL INTELLIGENCE

“For management positions, emotional intelligence

competencies account for up to 85% of what sets outstanding

managers apart from the average” by Daniel Goleman, 1998

It was a term coined by peter salovey and john mayor in 1990

EMOTIONAL INTELLIGENCE

It describes the ability, capacity, skill to identify, assess, and manage the emotions of oneself , of others and of groupsEmotional intelligence is the innate potential to feel, use, communicate, recognize, remember, describe, identify, learn from, manage, understand and explain emotions.

EI is the intelligent use of emotions. You intentionally make your emotions work for you by using them to help guide your behaviour and thinking in ways that enhance your results.EI is made up of five components or areas of competence:

1. Self-Regulation: - Being able to manage and control

your emotional state

2. Self-awareness: Knowing yourself and what your emotions are telling you.

3. Motivation: Channeling your emotions to enable you to achieve goals

4. Empathy: Recognizing and reading emotions in others

5. Social skills: Relating to and influencing others

THE EMOTIONAL COMPETENCE FRAMEWORK

1. Personal Competence - These competencies determine how we manage ourselves:

a. Self-Awareness Knowing one’s internal states,

preferences, resources and intuitions

- Emotional awareness: Recognising one’s emotions and their effects

- Accurate self-assessment: Knowing one’s strengths and limits

- Self confidence: A strong sense of one’s self-worth and capabilities

b. Self-Regulation Managing one’s internal states,

impulses and resources. - Self Control: Keeping disruptive

emotions and impulses in check

- Trustworthiness: Maintaining standards of honesty and integrity

- Conscientiousness: Taking responsibility for personal performance

- Adaptability: Flexibility in handling change

- Innovation: Being comfortable with new ideas, approaches & information.

c. Motivation Emotional tendencies that guide or

facilitate reaching goals - Achievement drive: Striving to

improve or meet a standard of excellence

- Commitment: Aligning with the goals of the group or organisation

- Initiative: Readiness to act on opportunities

- Optimism: Persistence in pursuing goals despite setbacks

2 . Social Competence These competencies determine how

we handle relationships a. Empathy Awareness of others’ feelings,

needs and concerns - Understanding others: Sensing

others’ feeling and perspectives; taking active interest in their concerns

- Developing others: Sensing others’ development needs and bolstering their abilities.

- Service orientation: Anticipating, recognising and meeting others’ needs

- Leveraging diversity: Cultivating opportunities through different kinds of people

- Political awareness: Reading a group’s emotional currents and power relationships

b. Social Skills Adeptness at inducing desirable

responses in others - Influence: Wielding effective tactics

for persuasion.

- Communication: Listen openly and sending convincing messages

- Conflict management: Negotiating and resolving agreements

- Leadership: Inspiring and guiding individuals and groups

- Change catalyst: Initiating or managing change

- Building bonds: Nurturing instrumental relationships

- Collaboration and co-operation: Working with others toward shared goals

- Team capabilities: Creating group synergy in pursuing collective goals.

EMOTIONAL INTELLIGENCE MODELS

Encyclopedia of applied psychology 3 models of EI

MAYER-SALOVEY MODEL BAR-ON MODEL GOLEMAN MODEL

MAYER SALOVEY MODEL

1st formal model, in 1990 Peter salovey and John mayer Widely known as “the ability-based model” "The ability to perceive, understand, manage and use emotions to facitate thinking”

Views emotions and thoughts working with each other in adaptive ways

Views emotions as useful sources of information

Defines intelligence as a set of mental abilities to do with emotions & their processing of emotional information

Mayer and salovey defined EI as the ability to perceive emotions, to access & generate emotions so as to assist thought, to understand emotions & emotional knowledge & to reflectively regulate emotion so as to promote emotional & intellectual growth.

Four branches

Perception and appraisal of emotions Assimilating emotion in thought Understanding and analysing emotions Managing emotions

Perceiving emotions :

Identifying emotions Involves perception, appraisal & expression of emotions The ability to detect and decipher emotions in faces, pictures, voices, and cultural artifacts- including the ability to identify one’s own emotions.

2. Assimilating emotion in thought:

• Using emotions — involve using

emotions to facilitate & prioritize thinking.

• Assimilates basic emotional experiences into mental life.

• It is the capacity of the emotions to enter into & guide the cognitive system & promote thinking.

3. Understanding & analysing emotions: Ability to understand complex emotions & emotional chains.Emotions convey information.Each emotion conveys its own pattern of possible messages, and actions associated with those messages.Understanding emotional messages and the actions associated with them is one important aspect of this area of skill

4. Managing emotions 

The ability to regulate emotions in both ourselves and in others.Therefore, the emotionally intelligent person can harness emotions, even negative ones, and manage them to achieve intended goals.

The Bar-On model Mixed model of EI proposed by Reuven Bar-on Defines EI as an array of non cognitive capabilities, competencies and skills that influence ones ability to succeed in copying with environmental demands and pressures 5 domains(15 components) Intrapersonal skills Interpersonal skills Adaptability Stress management General mood

INTRAPERSONAL SKILLS: emotional self awareness, assertiveness, self-regard, self-actualization & independence. INTERPERSONAL SKILLS: interpersonal relationships, social responsibility & empathy. ADAPTABILITY: problem solving, reality testing & flexibility.

STRESS MANAGEMENT: stress tolerance, impulse control. GENERAL MOOD: Happiness and optimism

Bar-On proposes that these components develop over time,change throughout life, can be improved through training & development programmes.

ARRAY OF EMOTIONAL & SOCIAL KNOWLEDGE & ABILITIES

The ability to be aware of, to understand & express oneself. The ability to be aware of, to understand & to relate to others The ability to deal with strong emotions & to control ones impulses The ability to adopt to change & to solve problems of a personal or a social nature.

GOLEMAN MODEL

Array of emotional and social competency COMPETENCY MODEL of EI Introduced by DANIEL GOLEMAN Workplace applications 5 areas Knowing ones emotions Managing emotions Motivating oneself Recognising emotions in others Handling relationship

Knowing ones emotions – self awareness- recognize & understand ones mood & emotions & effect on others. Managing emotions- self management or self regulation-ability to control emotions & moods. Motivating- strong drive to achieve, organizational commitment Recognizing emotions in others- empathy- understand emotional make up of other people

Handling relationship - social skills or relationship management- proficiency of an individual in managing relationship and building networks- experts in building & leading teams.

GOLEMAN, within this context defines EI as an ability to recognise and regulate emotions both within the self and others.

He states EI can be as powerful & at times more powerful than IQ.

EVALUATION

Each model has distinctive characteristics 1st model focuses on emotional & cognitive factors. Bar-On model emphasizes non- cognitive personal factors Goleman model emphasizes competency factors