In alliance with Internationally accredited by

03/31/12

Emotional Intelligence and The Big Shift

Claudio Andrés Rivera

JCI Latvia Nacionālais Kongress 2012

Introduction

The unofficial story

The Good

The Bad

The Ugly

Citizenship: Italian and Argentinean - Age: 36

Current positions: RBS Full-time assistant professor – Bachelor Program Director

Residence: Latvia

Education:

Bsc. in Finance and Business – Universidad Catolica de SF (Argentina)

EMBA - Stockholm School of Economics in Riga

Ph. D. – University of Latvia

Post-doc – IESE – Universidad de Navarra

Main countries: Argentina, Italy, Latvia, Spain.

Business areas: executive education, youth education, high-tech, NGO

Research, teaching and consulting areas: leadership

Current most significant projects: Riga Business School (Latvia), FEN (Poland), MODES (EU), Agenskalns Student

Hall (Latvia), Go Beyond (Latvia), Corporate Projects (with Elevator), Turiba Business School (Latvia)

Bio

“The task of the modern educator is not to

cut down jungles but to irrigate deserts.”

C.S. Lewis (The Abolition of Man)

Thomas Szasz

“Every act of conscious learning requires

the willingness to suffer an injury to one’s

self-esteem.” .

Outline

1- The Big Picture

2- Emotional Intelligence

3- Wrap-up

Big Picture

Why HRM is part of

the business

education curricula?

Imagine you are a

drug dealer in Chicago...

Antra Trukšāne

Where would you live?

Imagine you have

to hire a janitor for

a hospital...

What would be

the right job

description?

- Operate cleaning equipment

- Strip and wax floors

- Sweep, salt or shovel entrance

- Clear grounds and area

- Unplug commodes, urinals and

drains

- Mop

- Dispose of sailed linen

- Vacuum

- Clean and wax furniture

- Clean toilets

- Clean bedside equipment

- Make beds

- Collect waste

- Replace light bulbs

Human resource practices that enhance performance are

known as high-performance work practices (HPWPs)

Meta-analysis of 92 studies connecting performance and

HPWPs

HPWPs include incentive compensation, training, employee

participation, flexible work arrangements, info sharing,

employment security, HR planning,…

Result is greater job satisfaction, lower employee turnover,

higher productivity, and better decision making = organizational

performance

Human Resources Practices and Performance

Combs et al., 2006

Companies are loosing the pace...

“Specifically, our findings indicated that EI represents

one important predictor of job performance – often

considered the holy grail of outcomes in the OBHRM

literatures.”

Emotional Intelligence and Performance

The relation between emotional intelligence

and job performance: A meta-analysis. Boyle

Jr. et al., 2010

Emotional Intelligence

Juan Carlos Ruck

What would you do? Why?

Have you ever faced a crisis of

confidence and how did you respond?

What helps you restore your calm

and balance in times of extreme

pressure?

EMOTIONS

We arrive at the truth, not by the

reason only, but also by the heart.

Blaise Pascal

The Marshmallows Test

“Emotional Intelligence refers to the capacity for

recognizing our own feelings and those of others, for

motivating ourselves, and for managing emotions well

in ourselves and our relationships.” (Goleman, 1998)

Emotional Intelligence name might be misleading –

Character Building is more appropriate

Emotional Intelligence

Which are the other intelligences?

Emotional Intelligence – Key for success

From Good to Great

Jim Collins

Jim Collins

Personal Competence: Gardner’s Intrapersonal

Intelligence

Self-Awareness

Self-Management

Social Competence: Gardner’s Interpersonal

Intelligence

Social Awareness

Relationship Management

The Two Realms of Emotional Intelligence

What would you do? Why?

Lisa Dawe

How do you react so far to

unexpected negative feedbacks?

What capabilities do you think

executives are looking for when

Evaluating junior leaders?

Daniel Goleman

What could we do?

Emotional Intelligence is what the elders named

PRACTICAL WISDOM

• Prudence = Moral skill + moral will

• Video: Barry Schwartz on our loss of wisdom, TED Conference 2009 (20 min)

– http://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom.html

Practical Wisdom

• Alexandre Havard, Virtuous Leadership: An Agenda for Personal Excellence (2007)

– “Leadership is character.”

– Character = temperament + freedom

• “It is character through which leadership is exercised.” (Peter Drucker)

• “Leadership is a metaphor for centeredness, congruity and balance in one’s life.” (Warren Bennis)

• Leadership is not exclusive. It is the vocation not of the few but of the many.

Character

Individual pattern of behavior

which integrates

cognitive traits,

habits of willpower,

emotional characteristics,

and automatic tendencies,

that are noticeable and

persist for long periods of time

Virtuous

Leadership

Character

Magn

anim

ity

Fre

edo

m

Creativity

Gro

wth

Magnanimity

Sel

f-C

ontr

ol Pru

den

ce

Justice

Humility

Cou

rage

Virtuous leadership

• Prudence: to make right decisions

• Courage: to stay the course and resist pressures of all kinds

• Self-control: to subordinate passions to the spirit and fulfill the mission at hand

• Justice: to give every person his due

• Magnanimity: to strive for great things, to challenge myself and others

• Humility: to overcome selfishness and serve others habitually

A brief test on EI

A question of balance…between action, thinking, feeling and accessing others

Family

Career

Friends

Community Hobbies

Self

Relationship

Health

Copyright Jossey Bass/Pfeiffer

Good HRM = The Holy Grail?

$

PEOPLE

Passionate People = People with well built character (or high EI)

What all these guys have in common?

Thanks!!! Claudio Rivera claudio.rivera@rbs.lv

RBS MBA Open Days: November 8, 2012 May 16, 2013 July 11, 2013