Enhancing Knowledge Sharing

The Moderating Effect of Emotional Intelligence on Dysfunctional Mental Models:A Framework for Enhancing CommunicationAnd Knowledge Sharing

Interdependent Relationship

Mental Models

Emotional Intelligence

Communication

Assumptions:

1. Dysfunctional Mental Models negatively influence the interpersonal communication competence of individuals and impede knowledge sharing

2. Emotional Intelligence has a moderating effect on dysfunctional mental models

Emotional Intelligence (EI)

“The capacity to reason about emotions to enhance thinking and assist knowledge.” *

Self Awareness Self-Regulation Social Awareness Relationship Management

* Salovey and Mayer

Mental Models (MMs)

“Psychological representations of the environment and its expected behavior.” *

Categorize cues Make sense of the world Anticipate consequences Determine courses of action

* Holyoak

Dysfunctional MMs

Stereotypes Polarization Personal agenda Generalizations Assumptions Faulty perceptions

Ineffective Communication

Contradictory cues Language barriers Emotional reactivity Interrupting or ignoring Criticism Low confidence

Figure 1

Dysfunctional MMs and Ineffective Interpersonal Communication Result in Decreased Knowledge Sharing

Moderating Effect of EI

Awareness (self and others) Regulation (self and others) Empathy Non-verbal Emotional Expression

Figure 2

The Moderating Factor of EI (MOEEI)

Application

For Team Leaders: Holistic view of complexity of EI,

MMs, and interpersonal communication interdependence on knowledge sharing

Awareness of personal MMs Regulate personal behavior

Results

For Individuals and Teams:Facilitate positive changes in

behaviorusing the Moderating Effect of

EmotionalIntelligence (MOEEI) model as adiagnostic tool…

Change in Mental Models

Dysfunctional With MOEEIStereotyping OpennessPolarization Reach common groundPersonal Agenda Connect with othersGeneralizations InquiryAssumptions Desire to UnderstandFaulty perceptions Trust

Change in Communication

Dysfunctional With MOEEIContradictory cues Identify non-verbal cuesLanguage barriers Extract meaningEmotional reactivityRegulate emotionsInterrupt; ignore Demonstrate interestCriticism Ask questionsLow confidence Advocacy

Change in Knowledge Sharing

Dysfunctional With MOEEIWithhold ideas Verbalize ideasControl information Exchange informationDiscard new information Acquire new

knowledgeInhibit creative problem solving Generate new

knowledgeFail to inquire for shared meaning Transfer

KnowledgeLimit discussion Advocacy

Conclusion

Applying MOEEI model: Learning goal-orientation vs.

performance goal-orientation Raise communication

competence Create environment

conducive to knowledge sharing