emotional intelligence for ss - slides

8/3/2019 Emotional Intelligence for SS - Slides

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Emotional Intelligence


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Technical Competencies

Behavioral Competencies

EI Competencies


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COMPETENCIES - BRAIN


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Rational Brain (thinking)

cortex and neo-cortex

analytical & technical

ability

Emotional Brain (feeling)

limbic system

feelings, impulses,drives

First Brain

brainstem


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Women tend to be more aware of theiremotions, show more empathy and are adept

interpersonally.

Men tend to be more self-confident andoptimistic, adapt more easily, and handle

stress better.

However, on the whole,men and women are generally equal

in total emotional intelligence.


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1990 Peter Salovey and John Mayer coined the word EmotionalIntelligence

1994 Dr Antonio Damasio Pioneering work in linking Human Brain andemotions and feelings. Emotion, Reason and Human Brain

1995 - Daniel Goleman published Emotional Intelligence subsequentlySocial Intelligence.

Currently lot of work is being done on understanding how emotions,feelings influence social behaviour.

Charles Darwin in his work On the Origin of Species in

1859 postulated that all species needed emotions tosurvive.


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Self-Awareness

Managing Emotions Social Awareness

Relationship

Management

EI

4. Video 2 EI Neuroscience
http://4.%20video%202%20ei%20neuroscience.wmv/http://4.%20video%202%20ei%20neuroscience.wmv/http://4.%20video%202%20ei%20neuroscience.wmv/http://4.%20video%202%20ei%20neuroscience.wmv/http://4.%20video%202%20ei%20neuroscience.wmv/


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Emotional Self-Awareness Recognize

your own inner signals, note how decisionsand values match

Accurate Self-Assessment Know yourreal limits and strengths, be graceful in

learning, know when to ask for help

Realistic Self-Confidence Be willing andable to play to your strengths, admit you havethem!


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Emotional Self-Control

Transparency

Optimism

Adaptability

Innovation

Achievement

MANAGING ONES INTERNAL STATES, IMPULSES AND RESOURCES


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AWARENESS OF OTHERS FEELINGS, NEEDS, CONCERNS AND THE

CURRENTS, NETWORKS AND POLITICS OF THE ORGANIZATION

Empathy Listen, attune, grasp others

perspectives

Organizational Awareness Politically and politically astute, knowthe values and unspoken rules

Service Orientation be available toyour staff, serve to receive excellentservice


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Inspirational Embody what you ask of others Influence Be persuasive and engaging

Developing OthersCultivate peoples abilities

Change Catalyst Recognize the need for change,

challenge the status quo Conflict Management acknowledge and redirect

Building Bonds Cultivate the web of relationships

Teamwork & Collaboration Be a model of respect,

helpfulness and cooperation


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Becoming Emotionally Intelligent


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Facial expressions


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Listening with your heart


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Meditation


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Leading & Communication

- Golden Circle


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- Golden Circle


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- Golden Circle
http://video%207%20eq%20how%20to%20build%20eq.wmv/


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emotional intelligence for ss - slides

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