emotional intelligence introduction
DESCRIPTION
Emotional intelligence is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.” The above definition of Emotional Intelligence (EI) and its application to the Emotional Quotient Inventory (EQ-i 2.0) reflects one’s overall well-being and ability to succeed at work, in career, and in social and personal life. Emotional Intelligence at Work and Emotional Intelligence for Leadership are key indicators of high performance in the workplace.TRANSCRIPT
Introduction to Emotional Intelligence
&EQ-i2.0 Assessment Tool
What is Emotional Intelligence?
A set of emotional and social skills that collectively establish how well we
Perceive and express
ourselves
Develop and Maintain Social
Relationships
Use Emotions to Make Proper
Choices & Decisions
Cope with Challenges
Emotional Intelligence is a predictor of success in life and work
EQ-i2.0 is an assessment tool that can accurately assess your emotional and social strengths and blind spots Take the assessment in less than 20 minutes
EQ-i2.0 is a predictable way to measure current level of emotional and social functioning Receive detailed feedback on your results
EQ-i2.0 is a vehicle for developing emotional effectiveness in order to improve functional and social performance Develop a customized action plan in order to ensure you are focusing on the right development needs
Assess
Predict
Perform
What is the EQ-i2.0?
How Accurate is EQ-i2.0?
Great amount of rigor went into the research and development of the tool
Research-based
4,000 people took the assessment in order to ensure results are accurate: you are compared to your norm group
Compared to Norm Group
Checks and balances are built into the tool to ensure the most accurate results
Checks &
Balances
The EQ-i2.0 Model
What Does EQ-i2.0 Measure?
Self-Perception
Self-Expression
InterpersonalDecision Making
Stress Management
understanding your emotions
expressing your emotions
develop and maintain relationships
use emotions to make better
decisions
cope with challenges
The EQ-i2.0 measures five distinct aspects of emotional and social functioning:
Self-PerceptionSelf-
Perception
Self-Regard
Self-Actualization
Emotional Self-Awareness
Is respecting oneself while understanding and accepting one’s strengths and weaknesses feelings of inner strength and self-confidence.
Is the willingness to persistently try to improve oneself and engage in the pursuit of personally relevant and meaningful objectives that lead to a rich and enjoyable life.
Includes recognizing and understanding one’s own emotions. This includes the ability to differentiate between one’s own emotions while understanding the cause of these emotions and the impact they have on the thoughts and actions of oneself and others.
Consists of the following:
Self-ExpressionSelf-
Expression
Emotional Expression
Assertiveness
Independence
Is openly expressing one's feelings verbally and non-verbally.
Involves communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive, and non-destructive manner.
Is the ability to be self-directed and free from emotional dependency on others. Decision-making, planning, and daily tasks are completed autonomously.
Consists of the following:
Interpersonal
Interpersonal
Interpersonal Relationships
Empathy
Social Responsibility
Refers to the skill of developing and maintaining mutually satisfying relationships that are characterized by trust and compassion.
Is recognizing, understanding, and appreciating how other people feel. Empathy involves being able to articulate your understanding of another's perspective and behaving in a way that respects others' feelings.
Is willingly contributing to society, to one's social groups, and generally to the welfare of others. Social Responsibility involves acting responsibly, having social consciousness, and showing concern for the greater community.
Consists of the following:
Decision-MakingDecision-Making
Problem Solving
Reality Testing
Impulse Control
Is the ability to find solutions to problems in situations where emotions are involved. Problem solving includes the ability to understand how emotions impact decision making.
Is the capacity to remain objective by seeing things as they really are. This capacity involves recognizing when emotions or personal bias can cause one to be less objective.
Is the ability to resist or delay an impulse, drive or temptation to act and involves avoiding rash behaviors and decision making.
Consists of the following:
Stress ManagementStress
Management
Flexibility
Stress Tolerance
Optimism
Is adapting emotions, thoughts and behaviors to unfamiliar, unpredictable, and dynamic circumstances or ideas.
Involves coping with stressful or difficult situations and believing that one can manage or influence situations in a positive manner.
Is an indicator of one's positive attitude and outlook on life. It involves remaining hopeful and resilient, despite occasional setbacks.
Consists of the following:
Happiness
Feeling satisfied,
enjoying life
Happiness is an indicator of overall well-being
• Happiness is not indicated in overall EQ-i2.0 results• Happiness state impacts overall EQ-i2.0, closely linked to:
– Self-Regard– Optimism– Interpersonal Relationships– Self-Actualization
Results of EQ-i2.0
You get an overall EQ-
i2.0 result
individual results for each of the 15 components (5 aspects x 3 subscales in each)
+ feedback on what they mean
Your report includes:• impact of each component on your work and social functioning
• strategies to further develop your emotional intelligence
• development plan template to help you make your commitment real.
Why is EI Important?
1. EI is not the sole predictor of your performance
and the potential to grow, BUT research has
established that EI is a key indicator of how well
an individual is likely to function at work and in
life.
2. Unlike IQ (Cognitive Intelligence) that is fixed, EI
can be developed by taking proactive action to
sharpen key emotional and social skills required
for specific jobs.
Applying EQ-i2.0
There are many ways the EQ-i2.0 can be used:• Self-Awareness & Self-Development
• TRAINING and DEVELOPMENT of Employees
• SELECTION of Staff with appropriate competencies
• Development of LEADERS
• Succession Planning SELECTION of future leaders
• Executive Coaching
• Team Effectiveness
Return On Investment
Statistics and research have established that you can get clear ROI from EQ-I:
• Higher sales and profits
• Increased performance
• Improved customer satisfaction
• Decreased attrition rates
• Reduction in training costs
Several Case Studies show evidence of ROI
Case Studies & EQ-i2.0 Tests
Go to: http://EIAcademy.ca
For Case Studies demonstrating ROI
EQ-I2.0
Tests & Reports Samples