emotional intelligence sets apart good leaders - an introductory workshop
DESCRIPTION
Emotional Intelligence sets apart good leaders - an introductory workshop. Ian Govier (Facilitator). opportunitynowhere. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/1.jpg)
Emotional Emotional IntelligenceIntelligence sets apart good leaderssets apart good leaders
- an introductory workshop- an introductory workshop
Ian Govier(Facilitator)
![Page 2: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/2.jpg)
opportunitynowhereopportunitynowhere
![Page 3: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/3.jpg)
What I wanted to What I wanted to be when I grew up.. be when I grew up..
If I wasn’t a nurse, I’d be..If I wasn’t a nurse, I’d be..
When I retire I’m going to…When I retire I’m going to…
What I want to achieve What I want to achieve or change as a result or change as a result
of this workshop? of this workshop?
![Page 4: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/4.jpg)
The same 5 common themes The same 5 common themes emerge from each emerge from each
inquiry.inquiry.
Since the inception of the NHS, Since the inception of the NHS, more than 50 NHS public inquiries more than 50 NHS public inquiries have been conducted to address have been conducted to address
catastrophic failures in patient care. catastrophic failures in patient care.
Walshe & Higgins (2002)
Disempowerment of Disempowerment of staff and patients staff and patients
IsolationIsolation
Poor Poor communicationcommunication
Inadequate Inadequate leadership / leadership / managementmanagement
Failure of Failure of systems systems and and processesprocesses
![Page 5: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/5.jpg)
““Emotional Emotional Intelligence Intelligence
Sets Apart Sets Apart Good Leaders”Good Leaders”
![Page 6: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/6.jpg)
What is What is Emotional Emotional
Intelligence?Intelligence?
![Page 7: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/7.jpg)
EQ embraces two EQ embraces two aspects of intelligence:aspects of intelligence:• Understanding yourself, Understanding yourself,
your goals, your goals, intentions, intentions, responses & behaviourresponses & behaviour
• Understanding others Understanding others & their feelings & their feelings
![Page 8: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/8.jpg)
•“Being nice”•Letting feelings
hang out”
Emotional Intelligence (EQ)Emotional Intelligence (EQ)The ability to perceive emotions, to
access and generate emotions so as to assist thought, to understand emotions
and emotional knowledge, and to reflectively regulate emotions so as to
promote emotional and intellectual growth
Mayer and Salovey, 1990•a field in infancy•fast-growing•aspects hearken to research of the 1940’s
![Page 9: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/9.jpg)
another definition...another definition...
• "Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence."
• Dr. Robert K. Cooper Executive EQ: Emotional Intelligence in Leadership and Organizations, 1996.
![Page 10: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/10.jpg)
and another definition...and another definition...• "Emotional Intelligence is a way of recognising,
understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Some research suggests it is responsible for as much as 80% of the "success" in our lives."
• Freedman et al. Handle With Care: Emotional Intelligence Activity Book, 1998
![Page 11: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/11.jpg)
and yet another definition...and yet another definition...
• "Emotional Intelligence is the intelligent use of thoughts and emotions, heart and mind working harmoniously. It’s the ability to
use the power of your emotions as a source of information, motivation and connection."
• Randi B. Noyes. The Art of Leading Yourself – tap the power of your Emotional Intelligence, 2004.
![Page 12: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/12.jpg)
In other words, EQ is about……In other words, EQ is about……• Knowing how you and others feel and Knowing how you and others feel and
what to do about itwhat to do about it
• Knowing what feels good and what feels Knowing what feels good and what feels bad, and how to get from bad to goodbad, and how to get from bad to good
• Possessing emotional awareness, Possessing emotional awareness, sensitivity and the management skills sensitivity and the management skills that will help us to maximise our long that will help us to maximise our long term happiness and survival term happiness and survival
![Page 13: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/13.jpg)
EQEQ - seeing the - seeing the
bigger picturebigger picture
![Page 14: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/14.jpg)
Like a tip of a great Like a tip of a great iceberg, the true iceberg, the true significance of our significance of our
emotional intelligence is emotional intelligence is only now being only now being
uncovered uncovered (Dr.Stephen R. Covey, 2004)(Dr.Stephen R. Covey, 2004)
![Page 15: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/15.jpg)
An elephant is like a fan
An elephant is like a wall
An elephant is like a spear
An elephant is like a tree
An elephant is like a snake
An elephant is like a
rope
![Page 16: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/16.jpg)
![Page 17: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/17.jpg)
““Emotional Emotional Intelligence Intelligence
Sets Apart Sets Apart Good Leaders”Good Leaders”
![Page 18: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/18.jpg)
““Best Boss – Best Boss – Worst Boss”Worst Boss”
From your career experiencesFrom your career experiences identify the key characteristics identify the key characteristics
of your Best Boss / Worst Boss of your Best Boss / Worst Boss
![Page 19: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/19.jpg)
Break Break TimeTime
![Page 20: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/20.jpg)
The Components of The Components of Emotional Intelligence (EQ)Emotional Intelligence (EQ)
• Self-Awareness• Self (Emotion) Management• Empathy• Social Skills (Relationships)
• Motivation
(Daniel Goleman, 1995)
![Page 21: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/21.jpg)
Emotional Intelligence StarEmotional Intelligence Star
EmpathySocial skills
Self manageme
nt / regulation
Motivation
Self awareness
![Page 22: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/22.jpg)
Self-AwarenessSelf-Awareness
The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others
Emotional self awareness Accurate self-assessment Self-confidence
![Page 23: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/23.jpg)
‘‘0 wad some Power 0 wad some Power the giftie gie us the giftie gie us
To see oursels as To see oursels as ithers see us!’ ithers see us!’
Robert BurnsRobert Burns
![Page 24: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/24.jpg)
How are How are you you
feeling?feeling? (naming and describing our
emotions)
Group exercise
![Page 25: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/25.jpg)
There are considered to be six basic emotions which have universally recognizable facial expressions:
Surprise, Fear, Happiness, Anger, Sadness & Disgust.
![Page 26: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/26.jpg)
![Page 27: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/27.jpg)
Emotional self-awarenessEmotional self-awareness• The inability to notice our true feelings can
leave us at the mercy of others.
• People with greater certainty about their feelings are often better pilots of their lives
and have a surer sense about how they feel about personal decisions.
![Page 28: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/28.jpg)
The value of taking time for self- The value of taking time for self- awareness requires an ability:awareness requires an ability:• to recognize appropriate body cues and
emotions• to label cues and emotions accurately• to stay open to unpleasant as well as
pleasant emotions• to include the capacity for experiencing and
recognizing multiple and conflicting emotions
![Page 29: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/29.jpg)
EQ EQ Awareness Awareness
TestTest
Group exercise
![Page 30: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/30.jpg)
Self Awareness & ConflictSelf Awareness & Conflict
The The ‘DESC’‘DESC’ Script Script
• DDescribe the situationescribe the situation
• EExpress how you xpress how you FEELFEEL• SSpecify what you wantpecify what you want
• CConsequences which will result, onsequences which will result, positive or negative positive or negative
![Page 31: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/31.jpg)
Emotional Intelligence StarEmotional Intelligence Star
Self manageme
nt / regulation
Self awareness
![Page 32: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/32.jpg)
Self-ManagementSelf-Management• The ability to control or redirect disruptive
impulses and moods• The propensity to suspend judgement to think
before acting
Self-control Trustworthiness Conscientious
Adaptability Achievement orientation Initiative
![Page 33: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/33.jpg)
Creating & Creating & developing developing
TRUSTTRUSTGroup exercise
![Page 34: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/34.jpg)
Be trusting Be trusting yet be wise!yet be wise!
![Page 35: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/35.jpg)
Between what happens to us Between what happens to us and our response to it….and our response to it….
……..is our freedom to ..is our freedom to choose our responsechoose our response
![Page 36: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/36.jpg)
Emotional Intelligence StarEmotional Intelligence Star
Empathy
Self manageme
nt / regulation
Self awareness
![Page 37: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/37.jpg)
EmpathyEmpathy• The ability to understand the emotional
makeup of other people• Skill in treating people according to their
emotional reactions
Empathy Organisational Awareness Workplace orientation
![Page 38: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/38.jpg)
Developing Developing empathyempathy
Group exercise
![Page 39: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/39.jpg)
Developing empathy links toDeveloping empathy links to• Greater emotional
stability• Greater
interpersonal sensitivity
• Better educational performance
Developing empathy
![Page 40: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/40.jpg)
Emotional Intelligence StarEmotional Intelligence Star
EmpathySocial skills
Self manageme
nt / regulation
Self awareness
![Page 41: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/41.jpg)
Social Skills• Proficiency in managing relationships
and building networks• An ability to find common ground and
build rapport
Visionary Leadership Influence Developing Others Communication
Change catalyst Building bonds Teamwork and collaboration
P
![Page 42: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/42.jpg)
The art of social relationships--The art of social relationships--managing emotions in othersmanaging emotions in others
• To excel at people skills means having and using the competencies to be an effective friend, negotiator, and LEADER.LEADER. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others.
socialskills
![Page 43: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/43.jpg)
Emotional Intelligence StarEmotional Intelligence Star
EmpathySocial skills
Self manageme
nt / regulation
Motivation
Self awareness
![Page 44: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/44.jpg)
MotivationMotivation• A passion to work for reasons that go
beyond money or status• A propensity to pursue goals with
energy and persistence
Strong drive to achieve Organisational commitment Optimism even in the face of failure
![Page 45: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/45.jpg)
How do we How do we develop these develop these
components in the components in the RCN CLP?RCN CLP? Group Work
Self-AwarenessSelf-Management
EmpathySocial SkillsMotivation
![Page 46: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/46.jpg)
What has EQ What has EQ got to do got to do with improving with improving
patient care?patient care?
![Page 47: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/47.jpg)
Ten Habits of Emotionally Ten Habits of Emotionally Intelligent PeopleIntelligent People (Hein, 1999)
• Label their feelings, rather than labelling people Label their feelings, rather than labelling people or situationsor situations
• Distinguish between thoughts and feelingsDistinguish between thoughts and feelings
• Take responsibility for their feelings.Take responsibility for their feelings.
• Use their feelings to help make their decisionsUse their feelings to help make their decisions
• Show respect for other people’s feelingsShow respect for other people’s feelings
![Page 48: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/48.jpg)
Ten Habits of Emotionally Ten Habits of Emotionally Intelligent PeopleIntelligent People
• Feel energised not angryFeel energised not angry
• Validate others’ feelingsValidate others’ feelings
• Practise getting a positive value from their negative Practise getting a positive value from their negative emotionsemotions
• Don’t advise, command, control, criticize, blame or Don’t advise, command, control, criticize, blame or judge othersjudge others
• Avoid people who invalidate them or don’t respect Avoid people who invalidate them or don’t respect their feelingstheir feelings
![Page 49: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/49.jpg)
Emotional Intelligence StarEmotional Intelligence Star
EmpathySocial skills
Self manageme
nt / regulation
Motivation
Self awareness
![Page 50: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/50.jpg)
““Emotional Emotional Intelligence Intelligence
Sets Apart Sets Apart Good Leaders”Good Leaders”
![Page 51: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/51.jpg)
Final Final
Thoughts!Thoughts!
![Page 52: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/52.jpg)
What will What will I do differentlyI do differently as a result as a result
of this of this workshop?workshop?
![Page 53: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/53.jpg)
Melissa Fitzpatrick (2005), former editor-in-chief of
Nursing Management, wrote:
‘To the public these ads
showcase diversity, intelligence,
competence, and caring - the essence
of nursing.’
![Page 54: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/54.jpg)
So you may have the brains So you may have the brains and the technical ability and the technical ability
of your of your profession…profession…
……but have you but have you got the touch? got the touch?
![Page 55: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/55.jpg)
Great leaders … are people with enormous Great leaders … are people with enormous self-knowledge. They have self-insight and self-knowledge. They have self-insight and
self-respect balanced by scepticism … self-respect balanced by scepticism … sceptics who understand their own masks sceptics who understand their own masks
as well as the masks of life, and this as well as the masks of life, and this understanding makes them humble. They understanding makes them humble. They see the humanity in others and deal with see the humanity in others and deal with them in compassionate yet realistic ways. them in compassionate yet realistic ways.
This duality makes for a wonderful leader.This duality makes for a wonderful leader.
(McKee, 2003)
![Page 56: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/56.jpg)
Really believe in your heart of Really believe in your heart of hearts that your fundamental hearts that your fundamental
purpose, the reason for purpose, the reason for being, is to enlarge the being, is to enlarge the
lives of others.lives of others.
![Page 57: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/57.jpg)
Your life will be enlarged also. Your life will be enlarged also. And all of the other things we And all of the other things we have been taught to concentrate have been taught to concentrate
on will take care of themselves. on will take care of themselves.
![Page 58: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/58.jpg)
Emotionally intelligent leaders look out of the window to apportion credit - they
acknowledge colleagues, and admit to a fair dose of good luck. But they look in the mirror to assign responsibility - they never
blame outside events when things go wrong.
In contrast, less emotionally intelligent leaders tend to do the opposite - they look out of the
window for factors to blame, but they gaze in the mirror to credit themselves when things go well.
![Page 59: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/59.jpg)
Which one Which one are you?are you?
![Page 60: Emotional Intelligence sets apart good leaders - an introductory workshop](https://reader036.vdocument.in/reader036/viewer/2022070419/56815c91550346895dca9f69/html5/thumbnails/60.jpg)
Thank You
DiolchWebsite: www.ctrtraining.co.uk
http://www.ctrtraining.co.uk/resources.php