emotional intelligence:“managing self and others” by amrita goswami
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Emotional Intelligence:“Managing self and others" as Team Manager Or Leader.TRANSCRIPT
Friday, 14th June, 2013 Session
Emotional Intelligence:
“Managing self and others”
Meaning of EI, Emotion & their components
Evolution and importance of EI
Impact of EI at the workplace
Improving & developing emotional intelligence
High EQ Vs Low EQ
Acronyms used
IQ – Means Intelligence Quotient
EQ – Means Emotional Quotient
EI – Means Emotional Intelligence
Emotional Intelligence (EI) is the capacity for : Recognizing our own feelings Recognizing feelings of others Motivating the self and, Managing emotions in building better relationships.
Meaning of EI, Emotion & their components
Components of Emotional Intelligence
What are Emotions ?The word emotions come from the Latin word “motere” which means to move. All emotions induce a desire to act.
A feeling and its distinctive thoughtsA feeling and its distinctive thoughts
Primary emotion Secondary emotion
What a person feels at first what a primary emotion leads to
insulted, or forced Anger
psychological and biological states
To get at emotion….Go Deep…To get at emotion….Go Deep…
Emotions and your body has a vital connection.
Beware of Amygdala Hijack!
All emotions induce a desire to act
Rationally Irrationally
Hats off ! You managed to pull it off !
Amygdala Hijack! Fight, flight or freeze
In 1990, Dr. Peter Salovey (Salovey) ofYale University and Dr. John Mayer (Mayer) of the University of New Hampshire coined the phrase “Emotional Intelligence” ..as the ability to reason with emotion.
Salovey and Mayer identified 4 abilities and skills required for EI and called them the 4 branches of EI .
The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) was formulated for assessing the EQ.
In 1995, Daniel Goleman (Goleman), got the concept of Emotional Intelligence receive worldwide attention by publishing the book Emotional Intelligence, Why It Can MatterMore Than IQ Goleman’s theory of EI has more applications in the workplace. It helps to develop characteristics that distinguish outstanding performers from others at any level of a job.
IQ
EQ
Why is emotional intelligence (EQ) so important?Why is emotional intelligence (EQ) so important?
Impact of EIImpact of EI
At the workplace :At the workplace :
Positive emotions Negative emotions
Managing Negative Emotions at WorkplaceManaging Negative Emotions at Workplace
LOW EQ Vs HIGH EQLOW EQ Vs HIGH EQ
Signs of low EQ
Signs of high EQ
LOW EQ Vs HIGH EQLOW EQ Vs HIGH EQ
There are important lessons to be learnt from the world around
us about Emotional intelligence.
There are important lessons to be learnt from the world around
us about Emotional intelligence.
LOW EQ Vs HIGH EQLOW EQ Vs HIGH EQ
2 disastrous events at 2 opposite ends of the EI spectrum.
2 disastrous events at 2 opposite ends of the EI spectrum.
1.The Vancouver Riots in 2011
LOW EQ
2. The Japan Disaster : Heavy losses
2 disastrous events at 2 opposite ends of the EI spectrum.
2 disastrous events at 2 opposite ends of the EI spectrum.
2. The Japan Disaster : How they coped ?
HIGH EQ
Improving & developing emotional intelligence
4 Branches or attributes
5 Key skills for developing EI :
Identify Identify Be aware of how you are feeling.Read others accurately. Stay connected with self and others.
Understand why you are feeling that way and see if this awareness could be used positively.
Your response to the threat. Control impulse. Reason with emotion.
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The best way to handle setbacks is to set-it-back !
Good Luck!
The best way to handle setbacks is to set-it-back !
Good Luck!