emotional quotient

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EMOTIONAL QUOTIENT Emotional quotient or emotional intelligent set apart Good leaders Presented by - HERTZBERG GROUP

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Page 1: Emotional Quotient

EMOTIONAL QUOTIENT

Emotional quotient or emotional intelligent set apart

Good leaders

Presented by- HERTZBERG GROUP

Page 2: Emotional Quotient

Before we move ahead please note that:-EQ means emotional quotient.

IQ means intelligent quotient.

EI means emotional intelligent.

Page 3: Emotional Quotient

AgendaWhat is IQ? What is EQ/EI?Components of EQHow EQ helps in success?Characteristics of High and Low EQ personsMyths and Facts of EQEQ in Business OrganizationEmpirical ResearchStrategies to Improve EQConclusion

- Amber Chourasia

- Uthamaveeran S

- Abhishek Singh

Page 4: Emotional Quotient

WHAT IS IQ?IQ is the acronym for intelligent quotient, and

refers to a score given for several standardized intelligence tests

IQ test measures mathematical and spatial reasoning, logical ability, and language understanding

Page 5: Emotional Quotient

WHAT IS EQ/EI?Emotional quotient/intelligence, simply

said, is the ability to sense and to use emotions to more effectively manage ourselves and influence positive outcomes in our relationships with others.

Page 6: Emotional Quotient

5 COMPONENTS OF EQIntrapersonal skillInterpersonal skillStress management.AdaptabilityGeneral mood

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INTRAPERSONAL SKILLSelf Regard (ability to accept oneself as basically good) Emotional Self Awareness (ability to recognize one's

own feelings, which allows us to manage them and make better decisions. It is important to be positive even when challenged because it results in more focused thinking)

Assertiveness (ability to express feelings, beliefs, and thoughts without becoming antagonistic and uncooperative towards others)

Independence (ability to be self-directed and self-controlled in ones thinking and actions and to be free of emotional dependency)

Self Actualization (ability to realizes one's potential)

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INTERPERSONAL SKILL Empathy (understanding the feelings of others,

which enables us to respond appropriately to changes in the emotional climate of others; Significant others, take note)

Social Responsibility (being a cooperative, contributing, and constructive member of various social groups)

Interpersonal Relationships (ability to establish and maintain mutually beneficial relationships noted for their intimacy and by the giving & receiving of affection, whether it be as a lover, friend, family member, or loyal employee)

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STRESS MANAGEMENTStress Tolerance (Ability to handle difficult

situations without ‘falling apart') Impulse Control (ability to resist or delay

an impulse, drive, or temptation to act; controlling the need for "instant gratification")

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ADAPTIBILITYReality Testing (ability to assess the

correspondence between what is experienced and what objectively exists; knowing what you want to do vs. what you actually can do)

Flexibility (ability to adjust one's emotions, thoughts, and behaviors to changing situations and conditions)

Problem Solving (ability to identify and define problems as well as to generate and implement potentially effective solutions)

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GENERAL MOODOptimismHappiness

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How EQ help?To be successful and survive in today's society,

individuals need to have the necessary communication and organizational skills to make sound decisions and interact with each other

Goleman’s argument – success is 80% dependent on EQ & 20% on IQ

because EQ components are useful in assisting employees with decision-making in areas like teamwork, inclusion, productivity, and communication.

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IQ v/s EQ(Intelligence Quotient v/s Emotional Quotient)

The research also shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ

80% EQ

20% IQ

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EQIQ

The HEAD The

HEART

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CHARACTERISTICS OF HIGH EQ PERSONA person with High EQ :-

Expresses his feelings clearly and directly with three word sentences beginning with "I feel..."

Does not disguise thoughts as feelings by the use of "I feel like...." and "I feel that...." sentences.

Is not afraid to express her feelings.Is not dominated by negative emotions

such as- Fear, Worry, Guilt, Shame etc

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Characteristics of a low EQ personA person with Low EQ:- Doesn't take responsibilities for his feelings; but

blames you or others for them. Can't put together three word sentences starting

with "I feel..." Can't tell you why she feels the way she does, or

can't do it without blaming someone else. Attacks, blames, commands, criticizes, interrupts,

invalidates, lectures, advises and judges you and others.

Tries to analyze you, for example when you express your feelings.

Often begins sentences with "I think you..."

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SOME MYTHS/FACTS ABOUT EQBeing EQ does not mean a weak, submissive

or defensive personality.Being high EQ does not mean being extra

nice, polite or sugar coating your language.The females are NOT superior to males in

expressing/ experiences emotions as most of us tend to believe incorrectly.

There is no direct evidence to prove that EQ is dependent upon heredity.

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Myths…..Advocating EQ does not mean that we are

promoting low scorers or average IQ people.Having average EQ is not bad or undesirable Having high EQ is always welcome. We are not negating the IQ. In fact a

combination of high EQ and high IQ would be a most ideal personality. It would be a win win situation.

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Do different professions requires different level of EQ?CLUSTER 1:EXTREMELY HIGHArtist, Insurance, Advertisement, Social workCLUSTER 2: HIGHTeaching, Legal, Tourism, Politics,

Business/Entrepreneurship, PoliceCLUSTER 3: AVERAGEJudiciary, Administration, Information

Technology, Medicine, Banking, Engineering, Nursing, Accountancy

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APPLYING EQ IN BUSINESS ORGANISATIONS• Customer Service• Hiring• Turnover• Training• Corporate Culture• Productivity• Goal Setting• Emotional Support• Leadership

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QUOTES “Anyone can be angry—that is easy. But to

be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way — that is not easy.”

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Importance of EI in organizations The higher you go, the more EI matters –the

more SOCIAL COMPETENCE matters.SES-ECQ’s (Senior Executive Service –

Executive Core Qualities)- influence, communication, leadership, change

catalyst, conflict management, building bonds and team capabilities.

- Army Values:- Leadership, duty, respect, honor, integrity,

personal courage, selfless service.

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Contd….50% of the work satisfaction is determined by

the relationship a worker has with his/her boss.

EI is a prerequisite for effective leadership across borders.

- Requires a high level of self-mastery and people skills; ability to put yourself into the positions of the others.

Page 24: Emotional Quotient

The Empirical ResearchA study of 80 Ph.D.’sA study of Insurance sectorA study of IAS officersA study of stress and burnoutA study of different professions

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A study of 80 Ph.D.’s by EQ consortiumA study of 80 Ph.D.’s in science who underwent a

battery of personality tests, IQ tests, and interviews in the 1950s when they were graduate students in Berkely.

40 years later when they were in their early 70s they were tracked down and estimates were made on their success based on resumes, evaluations by experts in their own fields, and sources like American men and women of science.

It turned out that social and emotional abilities were 4 times more important than IQ in establishing professional success and prestige.

(EQ CONSTORTIUM)

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A STUDY OF INSURANCE SECTORIn another research it has been found that

insurance salesperson who were optimists sold 37 percent more insurance policies in their first 2 years that did pessimists.

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A STUDY OF IAS OFFICERSAFTER STUDING 60 IAS OFFICERS OF

ASSAM CADRE IT WAS FOUND THAT 77% OF THEM FALL IN THE CATEGORY OF AVERAGE EQ.

ONLY 15% SHOWED HIGH EQ.

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Taking the time for mindfulness

Recognizing and naming emotions

Understanding the causes of feelings

Differentiating between emotion and the need to take action

Preventing depression through “learned optimism”

Managing anger through learned behavior or distraction techniques

Listening for the lessons for feeling

Using “gut feelings” in decision making

Developing listening skills

Nine strategies

for promoting Emotional Intelligence

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There are instruments to measure EITake time for mindfulnessRecognize the name emotionsID the causes of feelingsDifferentiate having the emotion and doing

something about itLearn optimism to challenge distortionLearn distraction techniquesListen to voice of experienceDevelop listening skills

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ConclusionThus only IQ doesn’t decide the success for

any person or organization, the role of EQ is having a major part in it.

The EQ is not fixed at birth but can be developed by upgrading emotional skills.

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THANK YOU