emotional quotient ppt

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Do you know? that researchers are puzzled by the fact that while IQ could predict to a significant degree academic performance and, to some degree, professional and personal success, there was something missing in the equation.

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All about emotional quotient, and how it gives importance to a person in terms of emotions, not only the intellectual capability. In terms of cognitive skills, social skills, spiritual skills, it is also needed an emotional skills. Emotional Empathy, social competencies - how we handle relationships.

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Page 1: Emotional Quotient PPt

Do you know?

that researchers are puzzled by the fact that while IQ could predict to a significant degree academic performance and, to some degree, professional and personal success, there was something missing in the equation.

Page 2: Emotional Quotient PPt

Some of those with fabulous IQ scores were doing poorly in life; one could say that they were wasting their potential by thinking, behaving and communicating in a way that hindered their chances to succeed.

Page 3: Emotional Quotient PPt

One of the major missing parts in the success equation is emotional intelligence, a concept made popular by the groundbreaking book by Daniel Goleman.

People with high emotional intelligence tend to be more successful in life than those with lower EIQ even if their classical IQ is average.

Page 4: Emotional Quotient PPt

Emotional Intelligence Quotient

is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

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Emotional Intelligence involves:

emotional empathy

attention to, and discrimination of one's emotions

accurate recognition of one's own and others' moods

mood management or control over emotions

Page 6: Emotional Quotient PPt

response with appropriate (adaptive) emotions and behaviors in various life situations (especially to stress and difficult situations)

balancing of honest expression of emotions against courtesy, consideration, and respect (i.e., possession of good social skills and communication skills)

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Additional, though less often mentioned qualities include selection of work that is emotionally rewarding to avoid procrastination, self-doubt, and low achievement (i.e., good self-motivation and goal management) and a balance between work, home, and recreational life.

Page 8: Emotional Quotient PPt

HR people often asked the following questions:

Why do certain employees get into accidents more often than others?

Why do they violate company ethics and policies?

Why do they ignore the rules of the organization?

Why do they use illegal drugs while on the job?

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Why do some people cause conflict while others are so gifted at resolving it?

Why do they put self-interest ahead of the organizational values?

Why do some salespeople build large books of new business with ease while others struggle to do so even though they seem to be putting forth the required effort?

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In may cases the answer to above questions lies in “emotional intelligence”.

Unmet emotional needs cause the majority of problems in the workplace.

Page 11: Emotional Quotient PPt

EQ Competencies that Correlate to

Workplace Success

Page 12: Emotional Quotient PPt

1. Social Competencies —Competencies that

Determine How We Handle Relationships

Page 13: Emotional Quotient PPt

a. Intuition & EmpathyOur awareness of others' feelings, needs, and concerns. This competency is important in the workplace for the following reasons.

Understanding others: an intuitive sense of others' feelings and perspectives, and showing an active interest in their concerns and interests Customer service orientation: the ability to anticipate, recognize, and meet customers' needs People development: ability to sense what others need in order to grow, develop, and master their strengths Leveraging diversity: cultivating opportunities through diverse people

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b. Political Acumen and Social Skills

Our adeptness at inducing desirable responses in others. This competency is important in the workplace for the following reasons.

Influencing: using effective tactics and techniques for persuasion and desired results Communication: sending clear and convincing messages that are understood by others Leadership: inspiring and guiding groups of people

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Change catalyst: initiating and/or managing change in the workplace

Conflict resolution: negotiating and resolving disagreements with people

Building bonds: nurturing instrumental relationships for business success

Collaboration and cooperation: working with co-workers and business partners toward shared goals

Team capabilities: creating group synergy in pursuing collective goals

Page 16: Emotional Quotient PPt

2. Personal Competencies —Competencies that

Determine How We Manage Ourselves

Page 17: Emotional Quotient PPt

a. Self AwarenessKnowing one's internal states,

preferences, resources, and intuitions. This competency is important in the workplace for the following reasons.

Emotional awareness: recognizing one's emotions and their effects and impact on those around us Accurate self-assessment: knowing one's strengths and limits Self-confidence: sureness about one's self-worth and capabilities

Page 18: Emotional Quotient PPt

b. Self RegulationManaging one's internal states, impulses,

and resources. This competency is important in the workplace for the following reasons.

Self-control: managing disruptive emotions and impulses Trustworthiness: maintaining standards of honesty and integrity Conscientiousness: taking responsibility and being accountable for personal performance Adaptability: flexibility in handling change* Innovation: being comfortable with an openness to novel ideas, approaches, and new information

Page 19: Emotional Quotient PPt

c. Self Expectations and Motivation 

Emotional tendencies that guide or facilitate reaching goals. This competency is important in the workplace for the following reasons.

Achievement drive: striving to improve or meet a standard of excellence we impose on ourselves Commitment: aligning with the goals of the group or organization Initiative: readiness to act on opportunities without having to be told Optimism: persistence in pursuing goals despite obstacles and setbacks

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SIGNS of HIGH EQ Expresses his feelings clearly and directly with three word sentences beginning with "I feel...“

Does not disguise thoughts as feelings by the use of "I feel like...." and "I feel that...." sentences.

Is not afraid to express her feelings.

Is not dominated by negative emotions such as: Fear, Worry, Guilt, Shame, Embarrassment, Obligation, Disappointment, Hopelessness, Powerlessness, Dependency, Victimization, Discouragement

Page 21: Emotional Quotient PPt

Is able to read non-verbal communication.

Lets his feelings lead him to healthy choices and happiness.

Balances feelings with reason, logic, and reality.

Acts out of desire, not because of duty, guilt, force or obligation.

Is independent, self-reliant and morally autonomous.

Is intrinsically motivated.

Is not motivated by power, wealth, status, fame, or approval.

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Is emotionally resilient.

Tends to feel optimistic, but is also realistic, and can feel pessimistic at times.

Does not internalize failure.

Is interested in other people's feelings.

Is comfortable talking about feelings.

Is not immobilized by fear or worry.

Is able to identify multiple concurrent feelings.

Page 23: Emotional Quotient PPt

SIGNS of LOW EQ - Or Unhealthy Development of Innate Emotional Intelligence Doesn't take responsibilities for his feelings; but blames you or others for them.

Can't tell you why she feels the way she does, or can't do it without blaming someone else.

Attacks, blames, commands, criticizes, interrupts, invalidates, lectures, advises and judges you and others.

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Tries to analyze you, for example when you express your feelings.

Often begins sentences with "I think you..." Ex - I think you need to.. I think you should...

Sends "you messages" disguised as "I feel messages" For example, "I feel like you ....“

Lays guilt trips on you.

Withholds information about or lies about his feelings. (Emotional dishonesty)

Exaggerates or minimizes her feelings.

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Lets things build up, then they blow up, or react

strongly to something relatively minor.

Lacks integrity and a sense of conscience.

Carries grudges; is unforgiving.

Doesn't tell you where you really stand with her.

Is uncomfortable to be around.

Acts out his feelings, rather than talking them out.

Plays games; is indirect or evasive.

Is insensitive to your feelings.

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Has no empathy, no compassion.

Is rigid, inflexible; needs rules and structure to feel secure.

Is not emotionally available; offers little chance of emotional intimacy.

Does not consider your feelings before acting.

Does not consider their own future feelings before acting.

Is insecure and defensive and finds it hard to admit mistakes, express remorse, or apologize sincerely.

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Avoids responsibility by saying things like: "What was I supposed to do? I had no choice!

Holds many distorted and self-destructive beliefs which cause persistent negative emotions

May be overly pessimistic; may invalidate others' joy.

Or may be overly optimistic, to the point of being unrealistic and invalidating of others' legitimate fears.

Frequently feels inadequate, disappointed, resentful, bitter or victimized.

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Locks himself into courses of action against common sense, or jumps ship at the first sight of trouble.

Avoids connections with people and seeks substitute relationships with everything from pets and plants to imaginary beings.

Rigidly clings to his beliefs because he is too insecure to be open to new facts.

Can tell you the details of an event, and what they think about it, but can't tell you how she feels about it.

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Uses his intellect to judge and criticize others without realizing he is feeling superior, judgmental, critical, and without awareness of how his actions impact others' feelings.

Is a poor listener. Interrupts. Invalidates. Misses the emotions being communicated. Focusses on "facts" rather than feelings.

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Research unearthed the following success stories related to EQ…1. The Hay Group states one study of 44 Fortune 500 companies found that salespeople with high EQ produced twice the revenue of those with average or below average scores. In another study, technical programmers demonstrating the top 10 percent of emotional intelligence competency were developing software three times faster than those with lower competency.

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2. A Fortune 500 company in financial services proved that their high EQ salespeople produced 18 percent more than the lower EQ salespeople. One recent study conducted by a Dallas corporation measured that the productivity difference between their low scoring emotional intelligence employees and their high scoring emotional intelligence employees was 20 times.

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3. A Texas-based Fortune 500 Company had utilized personality assessments for candidate selection for years with little results in reducing turnover in their high turnover sales force. After turning to an emotional intelligence-based selection assessment and EQ training and development program, they increased retention by 67 percent in the first year, which they calculated added $32 million to their bottom line in reduced turnover costs and increased sales revenues.

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4. A large metropolitan hospital reduced their critical care nursing turnover from 65 percent to 15 percent within 18 months of implementing an emotional intelligence screening assessment. A community bank that reduced staff by 30 percent due to the sluggish economy assessed the remaining workforce for their emotional intelligence competencies, placed them in the right role for those competencies, and the bank is now producing more with less people.

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5. Lastly, through a series of recent studies conducted by ZERORISK HR, Inc., a correlation was found between low emotional intelligence and theft and shrinkage. One other study in the construction industry yielded results showing workers with low emotional intelligence had a higher likelihood of getting injured while on the job.

Page 35: Emotional Quotient PPt

Thank You!