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Employee Assistanceby Humans, for Hu

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GOOD FOR PEOPLE.

GOOD FOR BUSINESS.

People-cent

Validate

Committed ac

Knox-Keene licensed | 30+ years of national and internation

Privately-owned behavioral solutions compan

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People-centered service

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We believe quality is more im

than market share

We create meaningful exper

that help people live better

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Our call center is NOT

a cost center

First impressionsespecially to w

Its our oppo

make a diffe

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When your employee calls u

Not only does a human

answer the phone

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We answer in six seconds fla

24x7.Less than 1% of calls go to overflo

or are abandoned by the caller

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Holds a mast

in counseling

and has bee

an average o

And the human on our en

91%+ are Certified Employee Assistance Profession

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Experts provide depthin every area of need

Emo

Relationsh

Improvin

Trau

Managem

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Effective support m

Never frogmarchinga caller off the pho

Our average intake call is 26 m

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Providing counseling option

to everyone

Minimizing every barrier

to get thesupport they need

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Network providers

who all operate at

standards

Available in all 50 states + international

Less than 2% turnover

Wide array of specialties

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Always following through to

ensure success5 service e

Avera

per c

financial

legal

relationship

work

issues healthcare

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And using the best new

technologies to support the

human element, not replace

Video counseling

Encrypted chatApps

Social media

Blogs

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Validated resu

The key for maximum program effectiveness

M i k l

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Measuring workplace

outcomes, not just

customer satisfactionand utilization

Work engagement and distress

Satisfaction rates with life

Absenteeism and presenteeism

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10%more16%

less

How about

Workplace Engagem

How about

Workplace Distress?

What would less workplace distr

& more engagement

do for you?

2.6

2.4

2.2

2

1.8

3.6

3.4

3.2

3

2.8

Before After Before After

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How about improved life

satisfaction?

4

3.5

3

2.5

2

Before After

A 30%increase

Life satisfaction

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And reduced absenteeism

& presenteeism?

16

13

10

7

4

3

2

1

0

Before After

Absenteeism Presenteeis

Before After

36% less

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Improving your business

and ours

Every result informs Empathof continuous quality impro

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We apply the same standard

to HR support as we do

to employeesEven yourAccount Executive

is a professionalcounselor orcoach

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You do.

Oh, and who else gets their

phone call answered in sixseconds?

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GOOD FOR PEOPLE.GOOD FOR BUSINESS.

People-cente

Validated

Committed acc