Employee Assistance Programme

Blackpool Fylde & Wyre Hospitals NHS Foundation Trust

• A range of information, advice and support • Accessed via a Telephone Helpline - 0800• Confidential• Independent, objective• FREE employee benefit• Available to employees and family members• Unlimited Access

What is the EAP?

• Everyone experiences challenges in life from minor irritations and inconveniences which take up our time to life changing or traumatic events. The EAP provides support 24/,7 365 days.

Why Use The EAP

• Call free 0800 282 193

• Available 24 hours a day, 7 days a week, 365

• Identify your organisation

• May be asked to give other information (optional)

• Trained advisors will help identify needs

How Do You Access The EAP?

• General information• Legal advice• Financial advice• Debt advice• Telephone Counselling• PPC Online• Manager support

The Services Available

• Qualified professionals

• Telephone Counselling

• Immediately available

• Assess most suitable method

• Referral to In-house facilities for face to face counselling

Telephone Counselling

• Member-only website at www.ppconline.info

• Areas:

• Health and Well-being (e.g. nutrition, Stress etc)

• Personal Support (e.g. relationships etc)

• Work-Life (e.g. Change, retirement etc)

• Information, advice and fact-sheets

• Useful links to other sites

• Username: blackpool P/W: fyldewyre

PPC Online

Confidentiality & Feedback

• Confidentiality is assured at outset

• Employer will not be informed

• Bound by strict code of ethics on confidentiality

• Areas of disclosure – if a risk to self or others

• Statistical analysis identifies themes and trends and records the value of the service