employee benefit budget cut; employees still happy
DESCRIPTION
How to cut your benefit budget but keep employees happyTRANSCRIPT
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Stewardship Benefit PlanStewardship Benefit Plana Report from the Fielda Report from the Field
Survey & Claim Data presented bySurvey & Claim Data presented by
David G. Wegge, Ph.D.David G. Wegge, Ph.D.
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MethodologyMethodology
CPA FirmCPA Firm 3 Years Ago: $500 Deductible Plan3 Years Ago: $500 Deductible Plan Changed to Stewardship Plan in 2008Changed to Stewardship Plan in 2008 Current Year: $2000+ Deductible Plans are the Current Year: $2000+ Deductible Plans are the
choice of 95% of Employeeschoice of 95% of Employees Surveys administered at reenrollmentSurveys administered at reenrollment 400 enrolled out of 600 eligible employees400 enrolled out of 600 eligible employees 341 completed questionnaires341 completed questionnaires 85% completion rate85% completion rate
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Group CharacteristicsGroup Characteristics
9 Cities in the Midwest / US9 Cities in the Midwest / US
65.5% Women / 31% Men65.5% Women / 31% Men
36.6% Hourly / 62.3% Salaried36.6% Hourly / 62.3% Salaried
9.2% = 9.2% = HHad the Plan ad the Plan lless than One Yearess than One Year90.8% = Second Year of the Plan90.8% = Second Year of the Plan
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Sample CharacteristicsSample Characteristics
Coverage TypeCoverage Type 52.7% = Employee Only52.7% = Employee Only
23.2% = Employee + Spouse23.2% = Employee + Spouse
19.4% = Family19.4% = Family
4.7% = Employee + Children4.7% = Employee + Children
Age Age (In Years)(In Years)
12.3%12.3% 18-24 18-24 28.3%28.3% 25-3425-34 20.3%20.3% 35-4435-44 21.7%21.7% 45-5445-54 16.7%16.7% 55-6455-64 .7%.7% 65 & Over65 & Over
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Overall Employee Satisfaction Overall Employee Satisfaction with the Benefit Planwith the Benefit Plan
2% 1% 1%2%
5%
10%
17%
31%
18%14%
0%
5%
10%
15%
20%
25%
30%
35%
1 2 3 4 5 6 7 8 9 10
1 = Not At All Satisfied 10=Completely Satisfied
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YOUR YOUR DEDUCTIBLEDEDUCTIBLE??
4%10%
27%
59%
0%
10%
20%
30%
40%
50%
$500 $2,000 $2,300 $3,500
1=Not Satisfied 5 = Totally Satisfied
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Satisfied with your HSA plan?Satisfied with your HSA plan?(Health Savings Account)(Health Savings Account)
0% 3%
17%
41% 40%
0%
10%
20%
30%
40%
50%
1 2 3 4 5
1=Not Satisfied 5 = Totally Satisfied
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You and/or Your Family = You and/or Your Family = Doctor Visits/YearDoctor Visits/Year
13%
38%
23% 25.50%
0%
10%
20%
30%
40%
50%
None One-Two Three-Five Six+
1=Not Satisfied 5 = Totally Satisfied
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Do you like having Deductible Do you like having Deductible Choices in your Plan?Choices in your Plan?
Definitely NOT1%
Generally NOT2%
Generally24%
Definitely73%
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Did Benefit Savings Dollars Did Benefit Savings Dollars available Impact the Size of available Impact the Size of Deductible you selected?Deductible you selected?
Yes, Higher61%
Yes, Lower8%
No Impact31%
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Has Choice of Deductible Has Choice of Deductible Affected Your Use of PPO Affected Your Use of PPO Doctors?Doctors?
Use More PPO19%
No Impact78%
Use Less PPO3%
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Have you used your HSA Have you used your HSA Account?Account?
YES76%
NO24%
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How Do You Plan To Use Your How Do You Plan To Use Your Health Savings Dollars?Health Savings Dollars?
Save For Future
60%
Spend Each Year
40%
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How Does this Benefit Plan How Does this Benefit Plan Impact Your Behavior?Impact Your Behavior?
98%
87%
70%
88%
91%
89%
82%
0% 20% 40% 60% 80% 100% 120%
Ask Doctor More Questions
Have enough information to make decisions
Look More Closely at Medical Bills
I Like Responsibilty for Health Care
Have Become More Knowedgeble
More Aware of Health Care Costs
Good Health Today Saves Me Money in Future
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ConclusionConclusion
The The StewardshipStewardship Benefit Plan Benefit Plan is a Positive Change for a majority is a Positive Change for a majority
of Employees, and a Positive of Employees, and a Positive Introduction to Introduction to aa SStrategy of: trategy of:
Consumer Driven Health CareConsumer Driven Health Care
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Were the People Were the People COURTEOUS @butler?COURTEOUS @butler?
0% 1%3%
25%
62%
0%
10%
20%
30%
40%
50%
1 2 3 4 5
1=Not Satisfied 5 = Totally Satisfied
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Were they Knowledgeable Were they Knowledgeable @butler?@butler?
Somewhat18%
VERY82%
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Were you Satisfied with their Were you Satisfied with their Knowledge?Knowledge?
0% 2%
10%
36%
50%
0%
10%
20%
30%
40%
50%
1 2 3 4 5
1=Not Satisfied 5 = Totally Satisfied
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Were they AVAILABLE for you Were they AVAILABLE for you @butler?@butler?
0% 0%
11%
38%
50%
0%
10%
20%
30%
40%
50%
1 2 3 4 5
1=Not Satisfied 5 = Totally Satisfied
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Were they HELPFUL?Were they HELPFUL?
0% 1%
8%
29%
60%
0%
10%
20%
30%
40%
50%
1 2 3 4 5
1=Not Satisfied 5 = Totally Satisfied
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How was the Service with How was the Service with @butler via Phone?@butler via Phone?
3%8%
15%
32%
42%
0%
10%
20%
30%
40%
50%
1 2 3 4 5
1=Not Satisfied 5 = Totally Satisfied
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How was the Service with How was the Service with @butler via eMail?@butler via eMail?
5%3%
16%
38% 38%
0%
10%
20%
30%
40%
50%
1 2 3 4 5
1=Not Satisfied 5 = Totally Satisfied
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Would you recommend @butler?Would you recommend @butler?
YES91%
NO9%