Employee Data Collection Training

Core Competencies

Sustainable competitive advantages Not material items Core competencies are processes

Core Competencies

Alter with time Competencies must evolve Competencies carve a niche

Key performance indicators

Measures progress toward goals KPI is different for each company % of packages delivered Revenue from return customers

Key performance indicators

Must be a crucial part of success Goals may change KPI may change

Supply chain management

Overseeing all stages Manage flow of information A complete network

Supply chain management

Obtain goods or services Accomplish goals Smooth transition

Control chart

Establish statistical control limits Monitor performance and quality Illustrate efficiency

Control chart

Number of Standard Deviations Larger deviations (z=3.00) Illustrates the need for alterations

Statistical process control

Identify issues Make corrections Preventative measure

Statistical process control

Ensures quality and efficiency Variability occurs Crucial for correcting potential problems

Reference

Mentzer, J.T. et. al. (2001): Defining Supply Chain Management, in: Journal of Business Logistics, Vol. 22, No. 2, 2001, pp. 1–25

Reh, J. F. (2010). Key performance indicators. Retrieved ------------ from http://management.about.com/cs/generalmanagement/a/keyperfin dic.htm

Russell, R. S., & Taylor, B. W. (2009). Operations Management: Creating Value Along the Supply Chain (6th ed.). Hoboken, NJ: John Wiley & Sons.