Rahila NarejoChief Executive, Lead Consultant

P R I V A T E L I M I T E D

N.H.R.

Growing Businesses...Through People ™

Narejo Human Resources

www.narejohr.com

© 2010 Narejo Human Resources2

What is engagement?

Satisfied? Productive?

Emotional

Engagement

Rational

Engagement

NHR - Growing Businesses...Through People

© 2010 Narejo Human Resources

38% Higher Customer

SatisfactionLess days off

Perform 20% Better

22% Higher Productivity

87% Less Likely to Leave

4x Financial Performance

43% More Revenue

27% Higher Profits

PROFITS

CUSTOMERSEMPLOYEES

Why should we care?

NHR - Growing Businesses...Through People

© 2010 Narejo Human Resources

What’s the #1 driver of

engagement?

Pay Benefits

Customer orientation

Challenging work

Career advancement opportunities

Integrity of senior management

Input on decision making

Reputation of the company

Resources to get the job done

Senior management support of new

ideas

Manager links employee contribution

to company success

Manager tolerance for uncertainty and

ambiguity

Top

10

Engagement

Drivers Work Environment

Learning andDevelopment

Source: Working Today…Linking People, Business and Rewards, The 2003 Towers Perrin Talent Report.

NHR - Growing Businesses...Through People

Follow THE GALLUP PATH ™

ENGAGED

CUSTOMERS

ENTER

HERE

ID STRENGTHS

MicroeconomicsA behavioural economic model for organizations

THE RIGHT FIT

GREAT MANAGERS

ENGAGED

EMPLOYEES

ENGAGED

CUSTOMERS

SUSTAINABLE

GROWTH

HIGHER PROFITSTOCK

INCREASE

NHR - Growing Businesses...Through People

© 2010 Narejo Human Resources

“My Boss Is Killing Me!”

NHR - Growing Businesses...Through People

© 2010 Narejo Human Resources

Clear goals

Adequate resources

Challenging work

Recognize & praise

Listen & care

Regular feedback

Opp to learn & grow

What manager behaviour

has most impact?

NHR - Growing Businesses...Through People

Percentage of Market Value Related to…

1. Brookings Institution analysis of S&P500 companies

2. Kaplan & Norton

38%

38% 15%

62%Intangible

Assets

19821 19921 20022

Tangible

Assets

62%

85%

2012

?

NHR - Growing Businesses...Through People

© 2010 Narejo Human Resources

1980s 2000s1990s

Investors

Asset

Cost

NHR - Growing Businesses...Through People

Rahila NarejoChief Executive, Lead Consultant

P R I V A T E L I M I T E D

N.H.R.

Growing Businesses...Through People ™

Narejo Human Resources

www.narejohr.com