employee retention webinar - chart your course international · 8/9/2018 1 employee retention...

8/9/2018

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Employee Retention Webinar

2018

Gregory P. SmithPresidentChart Your Course International [email protected] ChartCourse.com 770-860-9464

Employee Turnover

Chart Your Course International

www.Chartcourse.com

Survey conducted July 2018

80.90%

19%

Have you seen an increase in employee turnover in your

organization?

Yes No

Why are you leaving?

7.80%

45%

18.80%

45.60%

29.90%

14.10%

23.60%

Don't know

More Money44.8%

Better Benefits

Greater Opportunites

Better Management

Retirement

Other

0.00% 10.00% 20.00% 30.00% 40.00% 50.00%

What reason is causing people to leave?

Don't know More Money44.8% Better Benefits Greater Opportunites

Better Management Retirement Other

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[email protected] ChartCourse.com 770-860-9464

Benefit Programs

• 66% Considering Making Changes

• 34% Expanding Personal Financial Planning

• 26% Increasing 401(k) Contributions

• 19% Increasing Pension Plans

Compensation

• 43% Addressing Pay-Gap Issues

• 36% Profit Sharing

• 21% One-Time Bonus

Employee Programs

• Training & Development

• Retirement Programs

• Adoption Services

• $1000 Bonus

Employee Development

Research the Best

http://fortune.com/best-companies/

• Turnover Less Than 4% a year

• Work life Center:

• Elder Care

• College Assistance

• Childcare Resources

• Artist in Residence

• Onsite Daycare

• Children Eat with Parents

• Automatic Pay Adjustments

• Free On-Site Healthcare

http://fortune.com/best-companies/

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WegmansMission statement: “Helping people live healthier, better

lives through food.”

• Spent $50 million on employee development last year

• $5 million in scholarships

• “Fulfilling” work gives them a “sense of purpose,”


…retention of top talent is impacted most by the abilityto provide meaningful work and a culture where peopleare passionate about what they do …

Matthew W. Schuyler, Hilton’s CHRO

Source: HRE Jan/Feb 2011


CULTUREDeploy a

Retention Strategy

Good Leadership

Recruitment & Selection

OrientationReward &

Recognition

Involvement & Engagement

Learning & Development

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A system of values and beliefs an organization holds that drives actions and behaviors and influences relationships.

Walt Disney Institute

CULTURE


Culture“A system of values and beliefs an organization holds that drives actions and behaviors and influences relationships.”

Walt Disney Institute

DELIVERING HAPPINESS

“Delivering Happiness To Customers, Employees And

Vendors”

CREATING A GREAT CULTURE


“Delivering Happiness To Customers, Employees And Vendors”

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ZAPPOS: LESSON’S LEARNED

Know What Makes People “Happy”

($4K)

Transparent Communication/All Hands/Twitter

Training and Continuous Learning

Progression Plans –Promotions Based

on Objective Criteria

Culture

Focus on the Culture

Happy Be Bigger

Be Part of Something Bigger

than Yourself

Autonomy Communication Training Advancement

Make decisions without getting

Management’s approval


MILLENNIALS: WHAT DO THEY WANT?

Flexible work arrangements

21%

Corporate values match your own

15%

Attractive benefit package

31%

Good reputation

15%

Training & development

35%

Competitive wages44%

To have opportunities for professional

growth/promotion52%

Source: PWC Millennials at Work

[email protected] ChartCourse.com [email protected] ChartCourse.com 770-860-9464

Once millennials stop growing, they start going.

Evan Sinar, DDI

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Reasons Retention Efforts Fail

Not connected to the vision, mission, and organizational

values

Not made part of the organizational

strategy

Not tied to the bottom line

No one held accountable &

responsible

Top leadership not involved


RELATIONSHIP WITH THE BOSS

“The employees’ problems are our problems”

Tom Draude, USAA

Most Managers Do Not Have the

Skills & Knowledge to Retain Their Employees

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Identify and Fix the Issues

Focus groups

Exit surveys

Satisfaction surveys

Glassdoor

Talk to recruiters

Employee Empowerment

95% employees said. . .“I am willing to put in extra effort for this organization.”

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Alumni

AlumniSurveyDesign

in Process

Recruitment

Process

Survey

Hire

Intro

Period

Celebration

90-DayIntro PeriodComplete

Employee

Opinion

Survey

RandomSelection

Renew

Interviews

1 to 4Years ofService

Stay

Interviews

5 to 15Years ofService

Separation

Exit

Interview

Employee Satisfaction

Segmented according to the life cycleof an employee


• Why do you stay?

• What aspects of your job have you enjoyed the most?

• What can we do to make the job better?

• When do you feel most appreciated for what you do?

• What are you overdue for?

• Have you had opportunities at work to learn and

grow?

• Flexibility arrangements needed?

WHAT YOU NEED TO KNOW


BEST PRACTICES


• Appreciation Calls - Boeing

• Suggestion Campaign

• Employee Scavenger Hunt

• Rumor Mill Meetings

• “Take a Walk in My Shoes”

• Roast, Toast & Boast Sessions

• “Spirit Teams” Taco Bell

• Lunch with the President

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DRIVE MY BOSS’ CAR FOR A WEEK


REWARD & RECOGNITION

Job Titles

Shining Stars

Only a Fool Would Work Here This Long

Roast, Toast & Boast Sessions

Debuggers

B.E.E.R. Award (Beyond Exceptions Exceeding Results

Greased Monkey Award

Banner Ads on Website

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ROAST, TOAST AND BOAST SESSIONS


BRIGHT IDEAS CAMPAIGN3 weeks or

less

High energy

Instantreward

Friendlycompetition

Guaranteedsuccess


FIRST 30 DAYS

Orientation

Behavior Assessment

Development Plan

Assign a “buddy”

“Lunch Bunch”

Assign New People to Best Supervisors

“Intent to Stay” Interview

Referral Bonus

Retention Report to CEO

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EvaluatingInvestigatingPlanningCritical

ReactingEfficientDecisiveHarsh

SupportingTrustingExperimentingAppeasing

ObservingReflectingApplyingAvoiding

Copyright © 1998. Target Training International, Ltd.

What We Do

Keynotes Management Training

Strategy Development

Behavior & Hiring

Assessments

Satisfaction Surveys

Succession Planning


https://www.chartcourse.com/handouts/

Handouts

https://store.chartcourse.com/product/employee-retention-training/

Train Your Managers Training Course

Retention Surveyhttps://www.chartcourse.com/employee-retention-survey-

2018/

https://www.chartcourse.com/handouts/

https://store.chartcourse.com/product/employee-retention-training/

https://www.chartcourse.com/employee-retention-survey-2018/

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CONTACT INFORMATION

[email protected]

770-860-9464

800-821-2487

www.Chartcourse.com

http://www.chartcourse.com/icebreakers-book.html

employee retention webinar - chart your course international · 8/9/2018 1 employee retention...

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