employee survey - american university of beirut satisfaction repor… · employee survey 2018 and...

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Appendix B

EMPLOYEE SURVEY

2018

Tables 4, 9-14.

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Table 4. Employee Survey 2018 and 2015 (Results for Whole Sample)

General Conditions and Climate Mean

2018

%A

2018

% DA

2018

Mean

2015

% A

2015

% DA

2015

1. At AUB I feel highly motivated to do my

work well 3.8 70 17 3.6 67 17

2. I am proud to work at AUB 4.3 87 5 4.4 89 3

3. I often feel too much stress and

pressure in my job. 3.7 62 16 3.8 61 18

4. I am given challenging assignments 3.7 64 12 3.7 63 13

5. I am satisfied with the physical work

conditions 3.5 63 22 3.4 60 24

6. AUB is ethical in its dealings 3.8 69 12 3.8 66 14

7. In my area, quality is more important

than productivity 3.5 51 18 3.6 51 17

8. At work I often do things above and

beyond job requirements 4.1 79 9 4.0 78 9

9. I am thinking about leaving AUB in the

next two years 2.6 52 24 2.8 29 45

10. I feel a great deal of loyalty towards

AUB 4.2 82 5 4.1 81 4

11. AUB deserves my loyalty 4.0 74 10 4.0 72 9

12. I have the authority to use my

judgment to solve problems related to

my job

3.8 72 11 3.8 71 13

13. I am happy to recommend AUB as a

good place at work 4.0 74 10 3.8 70 9

14. I have best friend at work 3.5 56 20 3.6 52 19

Management Mean

2018

%A

2018

% DA

2018

Mean

2015

% A

2015

% DA

2015

15. My supervisor treats me fairly 4.0 75 12 3.8 71 13

16. My supervisor keeps me informed

about what’s going on 3.7 67 17 3.7 66 18

17. My supervisor values my views and

participation 3.9 75 13 3.7 70 14

18. My supervisor involves me in decisions

affecting my work 3.8 69 16 3.7 65 17

19. My supervisor is competent managing

people 3.8 69 14 3.7 64 14

20. My supervisor or someone at work

encourages my development 3.8 67 16 3.6 62 17

21. My supervisor is friendly and helpful 4.1 80 8 3.9 76 9

22. My supervisor or someone at work seems to

care for me as a person 3.9 74 7 3.7 69 12

Policies and Procedures Mean

2018

%A

2018

% DA

2018

Mean

2015

% A

2015

% DA

2015

3

23. Work procedures encourage co-operation

and effectiveness across work groups 3.6 62 16 3.7 61 17

24. In my department, policies interfere with

my ability to do my job well 2.8 27 46 2.8 29 43

25. I am well-informed of policies and

procedures related to my work 3.9 76 9 4.0 74 11

26. I am aware of AUB institutional integrity

policies(principles of ethical conduct, non-

discrimination, sexual & other

discriminatory harassment, duality/conflict

of interest

4.3 92 3 4.3 90 4

27. I am satisfied with AUB’s Human

Resources policies 3.4 53 20 3.4 51 24

28. The communication of AUB’s policies is

clear 3.6 64 13 3.8 62 17

29. [Clear] 3.7 71 11 3.9 69 13

30. Easy to use] 3.6 63 13 3.7 62 16

31. Flexible] 3.3 47 20 3.5 49 23

32. Up-to-date] 3.5 57 14 3.8 54 18

33. Helpful to me] 3.5 56 11 3.7 56 14

Training and Development Mean

2018

%A

2018

% DA

2018

Mean

2015

%A

2015

% DA

2015

34. AUB provides me with training and

development to help me do my job

effectively

3.5 60 18 3.6 58 21

35. I had opportunities at work to learn and

grow 3.7 69 14 3.6 66 16

36. My supervisor helps me decide what training I need 3.3 50 24 3.4 46 26

37. In the last twelve months I have talked to someone about my progress 3.4 57 25 3.4 52 27

38. Training courses that meet my needs are available on a timely basis

3.1 39 30 3.1 34 32

39. I am given the time to take training

courses 3.4 52 23 3.3 45 23

Communication and Planning Mean

2018

%A

2018

% DA

2018

Mean

2015

% A

2015

% DA

2015 40. AUB leadership has a clear vision of the

future 3.7 68 12 3.8 63 15

41. AUB has gone through significant beneficial changes over the last few years 3.7 68 12 3.7 54 18

42. AUB leadership helps employees adjust to change

3.4 56 18 3.4 44 24

43. AUB leadership is responding to important external issues

3.5 59 13 3.6 51 15

44. AUB leadership is responding to important internal issues

3.3 48 20 3.4 45 23

45. I understand AUB’s mission 4.1 86 3 4.1 88 3

4

46. AUB’s mission makes me feel my job is important

3.9 75 7 3.9 74 8

47. At work my opinion seems to count 3.6 62 16 3.5 62 18

48. Managers place a high level of trust in their subordinates

3.5 58 16 3.5 53 18

49. Managers at all levels work together to achieve organizational goals.

3.3 48 21 3.4 45 21

50. I believe I am not at risk by challenging rules 3.2 42 28 3.3 43 25

51. Organization structure helps us to operate efficiently

3.3 54 23 3.5 49 24

52. I am aware of campus wide plans and strategies

3.3 51 22 3.4 46 24

53. I know what is expected of me at work 4.1 86 4 4.1 86 5

54. Management seeks input from all levels of the organization

3.4 53 20 3.5 52 21

55. I have a clear understanding of my department’s goals and priorities

3.9 78 9 4.0 79 8

56. AUB management is genuinely concerned about its employees

3.2 46 26 3.2 40 28

57. AUB management treats employees with respect

3.7 70 13 3.7 67 15

58. AUB management respects individual differences

3.7 70 11 3.8 66 12

59. I have materials and equipment I need to do my work right

3.9 76 9 3.8 69 15

60. Management allocates resources I need in a timely manner.

3.5 58 17 3.6 53 20

Benefits and Rewards Mean

2018

%A

2018

% DA

2018

Mean

2015

% Sat

2015

% Dis

2015

61. Fairness of the pay you get for the work you

do 2.5 27 55 2.3 23 56

62. AUB’s total benefits package. 3.2 50 27 3.1 46 31

63. Degree to which your pay is linked to your

performance 2.6 24 51 2.4 20 58

64. Recognition and informal praise received

for good work 3.0 42 34 2.9 36 36

65. Degree to which your pay matches your

responsibilities 2.6 26 54 2.4 20 56

66. The effectiveness of AUB’s performance

appraisal process 2.7 27 42 2.6 19 50

67. Fairness and objectivity of job promotions 2.6 25 44 2.5 25 45

68. Degree of overall job security at AUB 3.4 57 20 3.5 55 22

69. Availability of opportunities for

advancement at AUB 2.9 34 33 2.8 34 36

70. Adequacy of retirement benefits 3.0 30 25 2.9 30 28

Teamwork and Coordination Mean

2018

%A

2018

% DA

2018

Mean

2015

% Sat

2015

% Dis

2015

71. The team cooperation in your work

environment 3.6 65 17 3.5 63 17

72. The commitment of coworkers to do quality

work 3.6 63 16 3.5 62 17

5

73. The morale of the people with whom you

work 3.4 58 21 3.4 57 21

74. The support from other AUB departments

that you need to do a good job 3.4 52 17 3.3 50 18

Satisfaction Level with AUB services Mean

2018

%A

2018

% DA

2018

Mean

2015

% Sat

2015

% Dis

2015

75. [Office of Information Technology (IT)] 3.7 70 11 3.7 65 13

76. [IT Telecommunications] 3.7 67 7 3.7 64 11

77. [AUBMC call center] 3.7 67 9 3.8 66 8

78. [Registrar’s Office] 3.5 54 5 3.6 57 7

79. [Office of Communications] 3.6 56 5 3.6 55 8

80. [Facilities Planning and Design Unit

(FPDU) 3.4 45 6 3.5 43 8

81. [Plant Engineering / Engineering

Departments] 3.6 55 5 3.7 56 7

82. [Custodial services Department (janitorial)

/ Housekeeping & Laundry 3.5 61 14 3.5 60 14

83. [Physical Plant’s: Grounds and Transfer

Department] 3.5 54 6 3.6 55 9

84. [Financial & Support Services:

Comptroller’s Office] 3.5 59 10 3.6 60 12

85. [Campus Procurement & Contracts

Administration / Purchasing Departments] 3.4 49 11 3.5 49 10

86. [Office of Auxiliary Services] 3.5 49 5 3.5 53 7

87. [Food Services / Cafeterias] 3.3 56 21 3.2 57 18

88. [Human Resource Department] 3.5 60 17 3.5 59 18

89. [HIP Office] 3.4 53 17 3.5 61 13

Overall Items Mean

2018

% Sat.

2018

% Dis

2018

Mean

2015

% Sat

2015

% Dis

2015

90. How satisfied are you with AUB as an

employee? 3.5 65 19 3.4 60 20

91. How satisfied are you with General

Conditions and Climate at AUB? 3.6 68 15 3.5 62 16

92. How satisfied are you with AUB

Policies and Procedures? 3.5 60 14 3.6 58 16

93. How satisfied are you with Training

and Development at AUB? 3.3 48 24 3.3 45 25

94. How satisfied are you with

Management at AUB? 3.3 51 24 3.3 44 25


Communication and Planning at

AUB?

3.4 49 15 3.4 43 19


Benefits and Rewards? 3.1 42 30 2.9 37 36

97. How satisfied are you with Teamwork

and Coordination at AUB? 3.4 57 19 3.4 52 21

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Table 9. Employee Survey 2018 (Results for AUB AND AUB MC)

General Conditions and Climate Mean

AUB

%A

AUB

% DA

AUB

Mean

AUB MC

% A AUB/

MC

% DA

AUB MC


work well 3.9 74 14 3.6 65 21

2. I am proud to work at AUB 4.4 88 4 4.3 85 5


pressure in my job. 3.5 56 20 3.8 68 13

4. I am given challenging assignments 3.7 65 11 3.6 62 12


conditions 3.7 68 18 3.4 58 27

6. AUB is ethical in its dealings 3.8 68 14 3.8 69 11

7. In my area, quality is more

important than productivity 3.5 53 15 3.4 50 20


beyond job requirements 4.2 82 7 4.0 75 11

9. I am thinking about leaving AUB in

the next two years 2.5 20 56 2.7 27 49


AUB 4.2 82 4 4.2 81 5

11. AUB deserves my loyalty 4.0 72 11 4.0 75 9


judgment to solve problems related

to my job

3.9 75 9 3.8 69 12


good place at work 4.0 76 9 3.9 71 11

14. I have best friend at work 3.5 55 21 3.5 58 19

Management Mean

AUB

%A

AUB

% DA

AUB

Mean

AUB MC

% A AUB/

MC

% DA

AUB MC

15. My supervisor treats me fairly 4.1 79 10 3.8 71 14


about what’s going on 3.8 70 16 3.7 64 19


participation 4.0 80 11 3.8 70 15

18. My supervisor involves me in

decisions affecting my work 3.9 72 14 3.7 65 19

19. My supervisor is competent

managing people 3.9 72 11 3.7 66 17


encourages my develop. 3.9 70 13 3.7 64 19

21. My supervisor is friendly and helpful 4.2 82 8 4.0 78 8

22. My supervisor or someone at work seems

to care for me as a person 4.0 77 10 3.8 72 13

Policies and Procedures Mean

AUB

%A

AUB

% DA

AUB

Mean

AUB MC

% A AUB/

MC

% DA

AUB MC

23. Work procedures encourage co-operation

and effectiveness across work groups] 3.4 56 21 3.7 69 12

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24. In my department, policies interfere with

my ability to do my job well] 2.8 26 44 2.8 28 48


procedures related to my work] 3.7 69 14 4.1 84 4

26. I am aware of AUB institutional integrity

policies(principles of ethical conduct, non-

discrimination, sexual & other

discriminatory harassment,

duality/conflict of interest)]

4.3 92 4 4.3 93 2

27. I am 4 with AUB’s Human Resources

policies] 3.4 51 22 3.5 56 18


clear] 3.4 54 20 3.8 74 7

29. [Clear] 3.5 63 17 3.9 78 5

30. Easy to use] 3.4 57 18 3.7 69 9

31. Flexible] 3.2 42 23 3.4 52 17

32. Up-to-date] 3.3 47 18 3.7 68 9

33. Helpful to me] 3.4 51 14 3.7 51 8

Training and Development Mean

AUB

%A

AUB

% DA

AUB

Mean

AUB MC

% A AUB/

MC

% DA

AUB MC



effectively

3.3 50 24 3.7 69 12


grow 3.8 70 13 3.7 68 15

36. My supervisor helps me decide what training I need

3.3 48 26 3.4 53 22

37. In the last twelve months I have talked to someone about my progress

3.4 55 26 3.5 60 23


3.0 31 33 3.3 47 27


courses 3.3 47 23 3.4 58 23

Communication and Planning Mean

AUB

%A

AUB

% DA

AUB

Mean

AUB MC

% A AUB/

MC

% DA

AUB MC

40. AUB leadership has a clear vision of the future 3.6 63 15 3.8 74 9

41. AUB has gone through significant

beneficial changes over the last few

years

3.5 59 17 4.0 78 8

42. AUB leadership helps employees

adjust to change 3.3 47 22 3.6 65 14

43. AUB leadership is responding to

important external issues 3.5 55 16 3.7 64 11


important internal issues 3.2 43 23 3.5 55 17

45. I understand AUB’s mission 4.1 84 3 4.1 89 2

46. AUB’s mission makes me feel my job

is important 3.9 72 8 3.9 78 7

47. At work my opinion seems to count 3.6 65 15 3.5 59 16

48. Managers place a high level of trust in

their subordinates 3.5 56 17

3.6 60 16

8

49. Managers at all levels work together

to achieve organizational goals. 3.2 41 25 3.5 55 17

50. I believe I am not at risk by challenging

rules 3.1 40 29 3.2 45 26

51. Organization structure helps us to operate

efficiently 3.2 48 26 3.5 60 20

52. I am aware of campus wide plans and

strategies 3.2 48 26 3.4 55 17

53. I know what is expected of me at work 4.1 85 6 4.1 88 3

54. Management seeks input from all

levels of the organization 3.2 47 23 3.5 58 17

55. I have a clear understanding of my

department’s goals and priorities 3.9 78 10 3.9 79 77

56. AUB management is genuinely

concerned about its employees 3.2 45 25 3.2 47 28


3.6 68 15 3.8 72 11

58. AUB management respects individual

differences 3.7 69 13 3.8 71 9

59. I have materials and equipment I need

to do my work right 3.8 74 9 3.9 78 10


3.4 54 19 3.6 63 15

Benefits and Rewards Mean

AUB

%A

AUB

% DA

AUB

Mean

AUB MC

% A AUB/

MC

% DA

AUB MC

61. Fairness of the pay you get for the work

you do 2.6 30 50 2.4 25 60

62. AUB’s total benefits package. 3.2 50 27 3.2 50 27

63. Degree to which your pay is linked to

your performance 2.6 25 49 2.5 23 53


for good work 3.1 47 30 2.9 37 38


responsibilities 2.6 29 51 2.5 22 56


appraisal process 2.7 24 41 2.7 31 43

67. Fairness and objectivity of job

promotions 2.6 22 43 2.6 28 46

68. Degree of overall job security at AUB 3.2 50 25 3.6 65 15


advancement at AUB 2.9 34 32 2.9 34 35

70. Adequacy of retirement benefits 3.0 29 27 3.0 31 23

Teamwork and Coordination Mean

AUB

%A

AUB

% DA

AUB

Mean

AUB MC

% A AUB/

MC

% DA

AUB MC


environment 3.6 64 17 3.6 65 17


work 3.6 65 15 3.5 62 17


work 3.5 60 19 3.4 57 23

74. The support from other AUB

departments that you need to do a good

job

3.3 51 18 3.4 54 16

Satisfaction Level with AUB services Mean %A % DA Mean % A AUB/ % DA

9

AUB AUB AUB AUB MC MC AUB MC

75. [Office of Information Technology (IT)] 3.7 70 12 3.7 70 10

76. [IT Telecommunications] 3.7 65 7 3.7 69 7

77. [AUBMC call center] 3.5 54 12 3.9 81 5

78. [Registrar’s Office] 3.5 53 7 3.6 55 3

79. [Office of Communications] 3.6 55 5 3.6 58 4


(FPDU)] 3.4 43 9 3.5 47 3

81. [Plant Engineering / Engineering Depts] 3.4 44 4 3.7 67 6

82. [Custodial services Department

(janitorial) / Housekeeping & Laundry] 3.5 59 14 3.6 64 13


Department] 3.5 50 8 3.6 59 3


Comptroller’s Office] 3.5 55 12 3.6 62 9


Administration / Purchasing Deptments] 3.4 50 12 3.4 48 10

86. [Office of Auxiliary Services] 3.5 48 8 3.5 50 3

87. [Food Services / Cafeterias] 3.5 62 14 3.1 50 29

88. [Human Resource Department] 3.6 62 14 3.4 58 21

89. [HIP Office] 3.4 52 15 3.4 54 18

Overall Items Mean

AUB

%A

AUB

% DA

AUB

Mean

AUB MC

% A AUB/

MC

% DA

AUB MC

90. How satisfied are you with AUB a an

employee? 3.6 68 17 3.4 60 21


Conditions and Climate at AUB? 3.7 71 15 3.6 64 14


Policies and Procedures? 3.4 56 17 3.6 65 11


and Development at AUB? 3.2 41 24 3.4 56 23


Management at AUB? 3.3 50 23 3.3 53 25


Communication and Planning at AUB? 3.3 45 14 3.4 54 15


Benefits and Rewards? 3.1 42 27 3.1 42 33


Teamwork and Coordination at AUB 3.4 54 20 3.4 60 18

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Table 10. EMPLOYEE SURVEY 2018 Means (Academic and Non- Academic)

General Conditions and Climate Academic

AUB

Academic

AUB MC

Non Academic

AUB

Non Academic

AUB-MC

1. At AUB I feel highly motivated to

do my work well 4.0 3.8 3.9 3.6

2. I am proud to work at AUB 4.4 4.3 4.5 4.3


pressure in my job. 3.5 3.8 3.6 3.8

4. I am given challenging

assignments 3.6 3.5 3.8 3.7

5. I am satisfied with the physical

work conditions 3.7 3.4 3.7 3.4

6. AUB is ethical in its dealings 3.6 3.4 4.0 3.8


important than productivity 3.6 3.1 3.5 3.4

8. At work I often do things

above and beyond job

requirements

4.1 4.1 4.2 4.0

9. I am thinking about leaving

AUB in the next two years 2.6 2.7 2.3 2.7

10. I feel a great deal of loyalty

towards AUB 4.1 4.1 4.3 4.2

11. AUB deserves my loyalty 3.7 3.8 4.2 4.0


judgment to solve problems

related to my job

3.9 4.0 3.9 3.7

13. I am happy to recommend

AUB as a good place at work 3.9 3.8 4.1 3.9

14. I have best friend at work 3.4 3.3 3.6 3.6

Management Academic

AUB

Academic

AUB MC

Non Academic

AUB

Non Academic

AUB-MC

15. My supervisor treats me fairly 4.1 4.0 4.1 3.8

16. My supervisor keeps me

informed about what’s going

on

3.7 3.6 3.8 3.7

17. My supervisor values my views

and participation 4.0 3.8 4.1 3.8


decisions affecting my work 3.8 3.6 3.9 3.7


managing people 3.9 3.8 3.9 3.7

20. My supervisor or someone at

work encourages my develop. 3.8 3.7 3.9 3.7

21. My supervisor is friendly and

helpful 4.1 4.0 4.2 4.0


seems to care for me as a person 4.0 3.7 4.0 3.9

Policies and Procedures Academic

AUB

Academic

AUB MC

Non Academic

AUB

Non Academic

AUB-MC

23. Work procedures encourage

co-operation and effectiveness

across work groups

3.3 3.4 3.5 3.7

11

24. In my department, policies

interfere with my ability to do

my job well

2.8 2.8 2.9 2.8

25. I am well-informed of policies

and procedures related to work 3.5 3.8 3.9 4.1

26. I am satisfied with AUB’s

Human Resources policies 4.3 4.4 4.3 4.3

27. The communication of AUB’s

policies is clear 3.3 3.4 3.5 3.5

28. Overall, AUB’s policies and

procedures are: Clear 3.2 3.6 3.6 3.9


procedures are: Easy to Use 3.3 3.6 3.7 3.9


procedures are: Flexible 3.3 3.4 3.6 3.8


procedures are: Up-to-date 3.1 3.1 3.3 3.5


procedures are: Helpful to me 3.2 3.4 3.4 3.7


procedures are: Others 3.2 3.2 3.6 3.7

Training and Development Academic

AUB

Academic

AUB MC

Non Academic

AUB

Non Academic

AUB-MC

34. AUB provides me with training

and development to help me do my

job effectively

3.2 3.6 3.5 3.7

35. I had opportunities at work to

learn and grow 3.8 3.6 3.8 3.7


3.1 3.3 3.4 3.4


3.2 3.4 3.5 3.5


2.7 3.2 3.1 3.3

39. I am given the time to take

training courses 2.9 3.2 3.6 3.5

Communication and Planning Academic

AUB

Academic

AUB MC

Non Academic

AUB

Non Academic

AUB-MC

40. AUB leadership has a clear vision of the future 3.4 3.7 3.7 3.8

41. AUB has gone through

significant beneficial changes

over the last few years

3.3 3.9 3.7 4.0

42. AUB leadership helps

employees adjust to change 3.1 3.6 3.4 3.6

43. AUB leadership is responding

to important external issues 3.3 3.5 3.6 3.7

44. AUB leadership is responding

to important internal issues 3.0 3.5 3.4 3.5

45. I understand AUB’s mission 4.0 4.0 4.1 4.1

46. AUB’s mission makes me feel

my job is important 3.9 3.8 3.9 3.9

47. At work my opinion seems to 3.6 3.5 3.7 3.6

12

count

48. Managers place a high level of

trust in their subordinates 3.4 3.4 3.5 3.6

49. Managers at all levels work

together to achieve

organizational goals.

3.1 3.4 3.3 3.5

50. I believe I am not at risk by

challenging rules 2.9 3.2 3.3 3.2

51. Organization structure helps us to

operate efficiently 3.1 3.2 3.3 3.5

52. I am aware of campus wide plans

and strategies 3.0 3.3 3.5 3.5

53. I know what is expected of me

at work 4.0 4.2 4.1 4.1

54. Management seeks input from

all levels of the organization 3.0 3.3 3.4 3.5

55. I have a clear understanding of

my department’s goals and

priorities

3.8 3.9 4.1 3.9


concerned about its employees 3.0 3.0 3.3 3.2

57. AUB management treats employees

with respect

3.4 3.6 3.8 3.8

58. AUB management respects

individual differences 3.5 3.6 3.9 3.8

59. I have materials and

equipment I need to do my

work right

3.6 3.5 4.0 3.9


3.1 3.0 3.7 3.7

Benefits and Rewards Academic

AUB

Academic

AUB MC

Non Academic

AUB

Non Academic

AUB-MC

61. Fairness of the pay you get for the

work you do 2.6 3.0 2.7 2.3

62. AUB’s total benefits package. 3.0 3.1 3.5 3.2

63. Degree to which your pay is linked

to your performance 2.5 2.9 2.7 2.4

64. Recognition and informal praise

received for good work 3.0 3.0 3.2 2.9

65. Degree to which your pay

matches your responsibilities 2.6 2.9 2.7 2.4

66. The effectiveness of AUB’s

performance appraisal process 2.7 2.9 2.7 2.7


promotions 2.7 2.9 2.6 2.6

68. Degree of overall job security at

AUB 2.8 3.4 3.7 3.6


advancement at AUB 2.9 3.2 3.0 2.8

70. Adequacy of retirement benefits 2.8 2.9 3.1 3.0

Teamwork & Coordination Academic

AUB

Academic

AUB MC

Non Academic

AUB

Non Academic

AUB-MC

71. The team cooperation in your

work environment 3.5 3.4 3.6 3.6

13

72. The commitment of coworkers to do

quality work 3.5 3.5 3.6 3.5

73. The morale of the people with

whom you work 3.3 3.3 3.5 3.4


departments that you need to do a

good job

3.2 3.4 3.4 3.4

Satisfaction Level with AUB services

Academic

AUB

Academic

AUB MC

Non Academic

AUB

Non Academic

AUB-MC

75. [Office of Information Technology

(IT)] 3.6 3.5 3.7 3.7

76. [IT Telecommunications] 3.6 3.5 3.7 3.7

77. [AUBMC call center] 3.4 3.6 3.5 3.9

78. [Registrar’s Office] 3.5 3.6 3.5 3.6

79. [Office of Communications] 3.5 3.5 3.6 3.6

80. [Facilities Planning and Design

Unit (FPDU)] 3.2 3.3 3.5 3.5


Departments] 3.3 3.2 3.5 3.7


(janitorial) / Housekeeping &

Laundry]

3.5 3.6 3.6 3.5

83. [Physical Plant’s: Grounds and

Transfer Department] 3.4 3.4 3.6 3.6


Comptroller’s Office] 3.4 3.4 3.6 3.6

85. [Campus Procurement &

Contracts Administration /

Purchasing Departments]

3.3 3.1 3.6 3.5

86. [Office of Auxiliary Services] 3.5 3.4 3.5 3.5

87. [Food Services / Cafeterias] 3.5 3.4 3.6 3.1

88. [Human Resource Department] 3.6 3.4 3.5 3.4

89. [HIP Office] 3.2 3.4 3.6 3.4

Overall Items Academic

AUB

Academic

AUB MC

Non Academic

AUB

Non Academic

AUB-MC

90. How satisfied are you with AUB as

an employee? 3.4 3.5 3.8 3.4


Conditions and Climate 3.5 3.5 3.8 3.6


Policies and Procedures? 3.3 3.5 3.6 3.6


and Development at AUB? 3.1 3.5 3.2 3.4


Management at AUB? 3.1 3.3 3.5 3.3


Communication & Planning 3.2 3.3 3.4 3.5


Benefits and Rewards? 3.0 3.2 3.3 3.0


Teamwork and Coordination at

AUB.

3.2 3.3 3.5 3.5

14

Table 11. EMPLOYEE SURVEY 2018 Means (Results by Grade Level)

General Conditions and Climate Academic

Above

12 10-12 7-9 4-6 Below 4

1. At AUB I feel highly motivated to do

my work well 4.0 3.9 3.6 3.7 3.8 4.2

2. I am proud to work at AUB

4.4 4.5 4.3 4.2 4.2 4.4


pressure in my job. 3.5 3.7 3.7 4.0 3.5 4.0

4. I am given challenging assignments 3.6 3.9 3.6 3.7 3.6 3.6


conditions 3.6 3.8 3.3 3.1 3.6 3.4

6. AUB is ethical in its dealings 3.6 3.9 3.8 3.9 4.1 4.2


important than productivity 3.5 3.7 3.3 3.3 3.7 4.2


beyond job requirements 4.1 4.2 3.9 4.1 4.1 3.6


the next two years 2.6 2.3 2.7 2.8 2.3 3.2


AUB 4.1 4.4 4.1 4.1 4.3 4.0

11. AUB deserves my loyalty 3.7 4.2 4.0 3.9 4.2 3.6



my job

3.9 4.1 3.7 3.5 3.8 3.8


good place at work 3.9 4.1 3.9 3.9 4.3 4.4

14. I have best friend at work 3.4 3.6 3.5 3.6 3.9 3.3

Management Academic Above

12 10-12 7-9 4-6 Below 4

15. My supervisor treats me fairly 4.1 4.1 3.8 3.8 3.9 4.4


about what’s going on 3.7 3.7 3.7 3.7 4.0 3.8


participation 4.0 4.1 3.8 3.7 4.1 4.0


decisions affecting my work 3.8 3.9 3.7 3.5 3.9 3.8


people 3.9 4.0 3.6 3.7 4.0 3.4


encourages my develop. 3.8 3.9 3.7 3.6 3.9 3.6

21. My supervisor is friendly and helpful 4.1 4.2 4.1 4.0 4.0 3.8


to care for me as a person 3.9 4.1 3.9 3.8 3.9 4.4

Policies and Procedures Academic

Above

12 10-12 7-9 4-6 Below 4

23. Work procedures encourage co-

operation and effectiveness across

work groups

3.3 3.6 3.6 3.7 4.0 3.8

24. In my department, policies interfere

with my ability to do my job well 2.8 2.7 2.9 2.8 3.5 3.4

25. I am well-informed of policies and 3.6 4.0 4.0 4.1 4.0 3.4

15

procedures related to work


Resources policies 4.3 4.4 4.2 4.3 4.1 3.8

27. The communication of AUB’s policies

is clear 3.3 3.4 3.5 3.5 4.0 3.8


procedures are: Clear 3.3 3.7 3.8 3.8 4.1 3.2


procedures are: Easy to Use 3.4 3.7 3.9 3.9 4.0 3.8


procedures are: Flexible 3.3 3.6 3.7 3.8 4.0 4.0


procedures are: Up-to-date 3.1 3.3 3.4 3.4 4.0 3.6


procedures are: Helpful to me 3.3 3.3 3.7 3.8 4.0 3.6


procedures are: Others 3.2 3.5 3.7 3.7 4.0 3.8

Training and Development Academic Above

12 10-12 7-9 4-6 Below 4



effectively

3.3 3.4 3.7 3.8 3.9 3.4


grow 3.7 3.8 3.6 3.6 3.9 4.0


3.1 3.4 3.4 3.5 3.8 3.4


3.3 3.5 3.4 3.4 3.7 3.4


2.8 3.1 3.2 3.3 3.8 3.4


courses 3.0 3.6 3.5 3.3 3.7 3.4

Communication and Planning Academic Above

12 10-12 7-9 4-6 Below 4

40. AUB leadership has a clear vision of the future 3.5 3.8 3.7 3.7 4.0 3.4



years

3.5 3.9 3.8 3.9 4.0 3.2


adjust to change 3.2 3.5 3.5 3.7 4.0 3.2


important external issues 3.3 3.7 3.6 3.6 3.8 3.2


important internal issues 3.1 3.4 3.4 3.5 3.9 3.2

45. I understand AUB’s mission 4.0 4.2 4.1 4.1 4.0 3.4


is important 3.9 4.0 3.8 3.9 4.0 3.0

47. At work my opinion seems to count 3.6 3.8 3.5 3.4 3.7 3.8


their subordinates 3.4 3.6 3.4 3.6 4.0 3.2


to achieve organizational goals. 3.1 3.4 3.3 3.5 3.9 3.4


rules 3.0 3.4 3.2 3.0 3.8 3.4

51. Organization structure helps us to operate 3.1 3.3 3.5 3.5 3.9 2.8

16

efficiently


strategies 3.1 3.4 3.4 3.5 3.9 2.8

53. I know what is expected of me at work 4.1 4.1 4.1 4.1 4.1 3.8


levels of the organization 3.1 3.4 3.5 3.5 3.9 3.2


department’s goals and priorities 3.8 4.1 4.0 3.9 3.8 3.6


concerned about its employees 3.0 3.3 3.2 3.2 3.9 3.0


3.5 3.8 3.8 3.8 4.0 3.8


differences 3.5 3.9 3.8 3.8 4.0 4.0

59. I have materials and equipment I

need to do my work right 3.6 4.0 4.0 4.0 4.0 3.8


3.1 3.5 3.7 3.8 3.9 4.0

Benefits and Rewards Academic

Above

12 10-12 7-9 4-6 Below 4


you do 2.7 2.7 2.3 2.3 2.7 3.2

62. AUB’s total benefits package. 3.0 3.6 3.1 3.3 3.6 3.0


your performance 2.6 2.6 2.4 2.6 3.1 2.8


for good work 3.0 3.2 2.9 2.9 3.4 3.2


responsibilities 2.7 2.6 2.3 2.4 3.0 3.0


appraisal process 2.8 2.6 2.7 2.8 3.2 3.0


promotions 2.7 2.6 2.4 2.7 3.1 3.0

68. Degree of overall job security at AUB 2.9 3.8 3.5 3.4 3.7 2.4


advancement at AUB 3.0 2.9 2.7 3.0 3.3 2.4

70. Adequacy of retirement benefits 2.8 2.9 3.1 3.2 3.5 3.4

Teamwork and Coordination Academic

Above

12 10-12 7-9 4-6 Below 4


environment 3.5 3.7 3.6 3.5 3.7 3.6


work 3.5 3.7 3.5 3.4 3.5 3.8


work 3.3 3.6 3.4 3.3 3.4 3.8



job

3.2 3.4 3.4 3.3 3.6 3.6

Satisfaction level with AUB services Academic Above

12 10-12 7-9 4-6 Below 4

75. [Office of Information Technology (IT)] 3.6 3.7 3.7 3.7 3.6 4.4

76. [IT Telecommunications] 3.6 3.7 3.7 3.7 3.6 4.2

77. [AUBMC call center] 3.5 3.6 3.8 3.9 3.7 3.6

78. [Registrar’s Office] 3.5 3.5 3.6 3.5 3.6 3.6

79. [Office of Communications] 3.5 3.6 3.6 3.6 3.6 4.2

17


(FPDU)] 3.2 3.5 3.5 3.6 3.5 3.6


Departments] 3.3 3.6 3.7 3.7 3.5 3.6


(janitorial) / Housekeeping & Laundry] 3.5 3.6 3.5 3.6 3.5 4.2


Department] 3.4 3.6 3.6 3.7 3.5 3.4


Comptroller’s Office] 3.4 3.5 3.7 3.7 3.4 3.2


Administration / Purchasing

Departments]

3.2 3.5 3.5 3.6 3.4 3.2

86. [Office of Auxiliary Services] 3.4 3.5 3.5 3.5 3.6 3.6

87. [Food Services / Cafeterias] 3.4 3.3 3.3 3.2 3.6 3.8

88. [Human Resource Department] 3.6 3.4 3.4 3.6 3.6 4.4

89. [HIP Office] 3.2 3.5 3.5 3.4 3.6 3.8

Overall Items Academic Above

12 10-12 7-9 4-6 Below 4


employee? 3.5 3.7 3.4 3.5 4.0 3.8


Conditions and Climate at AUB? 3.5 3.8 3.6 3.6 3.9 3.4


Policies and Procedures? 3.3 3.5 3.6 3.6 3.9 3.2


and Development at AUB? 3.2 3.2 3.3 3.4 3.8 3.2

94. How satisfied are you with Management at

AUB? 3.1 3.4 3.3 3.4 3.8 2.8


Communication and Planning at AUB? 3.2 3.4 3.4 3.5 3.8 3.2


Benefits and Rewards? 3.0 3.2 3.0 3.3 3.6 3.4


and Coordination at AUB? 3.2 3.5 3.5 3.5 3.8 3.4

18

12. EMPLOYEE SURVEY 2018 Means (Results by Educational Level)

General Conditions and Climate Some High

School or less

Completed

High School

Some

College

Completed

College

Graduate

School


my work well 4.3 3.6 4.0 3.7 3.8

2. I am proud to work at AUB 4.6 4.3 4.3 4.3 4.4


pressure in my job. 3.8 3.3 3.4 3.7 3.7

4. I am given challenging assignments 3.9 3.3 3.7 3.7 3.7


work conditions 3.8 3.3 3.7 3.4 3.6

6. AUB is ethical in its dealings

4.4 3.9 3.9 3.9 3.8


important than productivity 3.6 3.3 3.5 3.4 3.5


beyond job requirements 4.1 3.7 4.0 4.0 4.1


the next two years 2.0 2.2 2.2 2.6 2.6


AUB 4.5 4.2 4.4 4.2 4.2

11. AUB deserves my loyalty 4.4 4.0 4.3 4.1 3.9



to my job

3.9 3.6 3.8 3.8 3.8

13. I am happy to recommend AUB as

a good place at work 4.6 4.0 4.2 4.0 4.0

14. I have best friend at work 4.5 3.8 3.6 3.5 3.5

Management Some High

School or less

Completed

High School

Some

College

Completed

College

Graduate

School

15. My supervisor treats me fairly 4.2 3.9 3.9 3.9 4.0


about what’s going on 4.0 3.8 3.9 3.7 3.7


participation 4.0 3.6 3.9 3.9 3.9


decisions affecting my work 4.0 3.6 3.8 3.8 3.8


managing people 4.0 3.8 3.8 3.8 3.9


encourages my develop. 4.0 3.6 3.8 3.8 3.8


helpful 4.3 3.9 4.1 4.1 4.1


seems to care for me as a person 4.1 3.7 3.9 3.9 4.0

19

Policies and Procedures Some High

School or less

Completed

High School

Some

College

Completed

College

Graduate

School



work groups

4.2 3.9 3.8 3.7 3.5


interfere with my ability to do my

job well

3.3 3.0 3.2 2.9 2.7


procedures related to work 4.3 4.1 4.1 4.0 3.8


Resources policies 4.5 4.1 4.2 4.3 4.3


policies is clear 4.1 3.8 3.8 3.6 3.2


procedures are: Clear 4.2 4.0 3.9 3.8 3.5


procedures are: Easy to Use 4.2 4.2 4.0 3.9 3.6


procedures are: Flexible

4.2 4.1 3.8 3.8 3.5


procedures are: Up-to-date 3.8 3.7 3.7 3.5 3.2

32 . Overall, AUB’s policies and

procedures are: Helpful to me 4.1 3.8 3.9 3.7 3.4


procedures are: Others 4.0 3.9 3.9 3.7 3.5

Training and Development Some High

School or less

Completed

High School

Some

College

Completed

College

Graduate

School



effectively

3.9 3.9 3.8 3.7 3.4

35. I had opportunities at work to learn

and grow 4.0 3.9 4.0 3.7 3.7


4.0 3.5 3.7 3.4 3.4


3.8 3.2 3.9 3.5 3.3


3.9 3.5 3.7 3.3 3.0


courses 3.8 3.5 3.8 3.5 3.3

Communication and Planning

Some High

School or less

Completed

High School

Some

College

Completed

College

Graduate

School 40. AUB leadership has a clear vision

of the future 4.0 3.9 3.9 3.8 3.7



years

4.3 3.9 4.1 3.8 3.8


adjust to change 4.2 3.6 3.9 3.6 3.4


important external issues 4.3 3.7 3.8 3.6 3.5


important internal issues 4.2 3.8 3.8 3.5 3.3

20

45. I understand AUB’s mission 4.1 4.2 4.1 4.1 4.1

46. AUB’s mission makes me feel my

job is important 4.1 4.0 4.1 3.9 3.9

47. At work my opinion seems to count 3.6 3.9 3.8 3.6 3.6

48. Managers place a high level of trust

in their subordinates 4.0 3.7 3.8 3.6 3.5


together to achieve organizational

goals.

3.8 3.4 3.7 3.5 3.2


rules 3.4 2.7 3.5 3.3 3.2


operate efficiently 4.0 3.7 3.9 3.5 3.2


strategies 3.6 3.6 3.7 3.5 3.3

53. I know what is expected of me at

work 4.4 4.2 4.3 4.0 4.1


levels of the organization 3.7 3.7 3.8 3.5 3.3


department’s goals and priorities 4.0 4.1 4.1 3.9 4.0


concerned about its employees 4.0 3.6 3.6 3.3 3.1


4.3 4.0 3.9 3.8 3.7


individual differences 4.3 4.0 3.8 3.9 3.7


need to do my work right 4.1 4.0 4.1 3.9 3.9

60. Management allocates resources I need in a

timely manner.

4.0 3.9 3.8 3.7 3.5

Benefits and Rewards Some High

School or less

Completed

High School

Some

College

Completed

College

Graduate

School


work you do 3.1 2.6 2.7 2.5 2.4

62. AUB’s total benefits package. 4.1 3.3 3.4 3.3 3.3


your performance 3.3 2.8 2.9 2.7 2.4


received for good work 3.6 3.1 3.3 3.1 3.1

65. Degree to which your pay matches

your responsibilities 3.4 2.7 2.9 2.6 2.4


appraisal process 3.8 2.8 3.2 2.8 2.5


promotions 3.5 2.7 3.0 2.8 2.5

68. Degree of overall job security at AUB 4.0 3.4 3.6 3.6 3.5


advancement at AUB 3.6 3.2 3.2 3.0 2.7

70. Adequacy of retirement benefits 3.6 3.1 3.2 3.2 2.9

Teamwork and Coordination Some High

School or less

Completed

High School

Some

College

Completed

College

Graduate

School

71. The team cooperation in your work 4.1 3.5 3.6 3.6 3.6

21

environment


quality work 3.8 3.6 3.7 3.5 3.6

73. The morale of the people with whom

you work 3.7 3.3 3.6 3.4 3.5



good job

3.6 3.4 3.8 3.4 3.3

Satisfaction level with AUB services Some High

School or less

Completed

High School

Some

College

Completed

College

Graduate

School


(IT)] 4.0 3.8 3.6 3.8 3.6

76. [IT Telecommunications] 3.9 3.7 3.7 3.7 3.7

77. [AUBMC call center] 3.7 3.7 3.8 3.7 3.7

78. [Registrar’s Office] 3.6 3.6 3.7 3.5 3.6

79. [Office of Communications] 3.8 3.6 3.8 3.6 3.6


(FPDU)] 3.7 3.5 3.6 3.5 3.4


Departments] 3.6 3.6 3.7 3.7 3.6



Laundry]

3.8 3.4 3.6 3.5 3.5


Transfer Department] 3.7 3.6 3.7 3.6 3.6


Comptroller’s Office] 3.7 3.7 3.6 3.6 3.5



Departments]

3.6 3.5 3.5 3.5 3.5

86. [Office of Auxiliary Services] 3.6 3.7 3.6 3.5 3.4

87. [Food Services / Cafeterias] 3.4 3.6 3.5 3.3 3.3

88. [Human Resource Department] 4.1 3.7 3.6 3.5 3.4

89. [HIP Office] 4.1 3.9 3.5 3.5 3.4

Overall Items Some High

School or less

Completed

High School

Some

College

Completed

College

Graduate

School


employee? 4.4 3.8 4.0 3.6 3.5


Conditions and Climate at AUB? 4.2 3.7 3.9 3.6 3.7


Policies and Procedures? 4.0 3.9 3.9 3.7 3.5


and Development at AUB? 3.9 3.5 3.8 3.4 3.1


Management at AUB? 4.3 3.7 3.8 3.4 3.2


Communication and Planning at AUB? 4.2 3.6 3.8 3.4 3.3


Benefits and Rewards? 4.1 3.3 3.6 3.2 3.0


and Coordination at AUB? 4.1 3.6 3.6 3.5 3.3

22

Table 13. EMPLOYEE SURVEY 2018 Means (Results by Years at AUB)

General Conditions and Climate Less than 1

year 1 to < 5 5 to < 10 10 to < 20

20 years or

longer


work well 4.4 3.9 3.6 3.7 3.8

2. I am proud to work at AUB 4.7 4.3 4.3 4.3 4.4


pressure in my job. 3.2 3.7 3.7 3.9 3.7

4. I am given challenging assignments 3.7 3.6 3.7 3.7 3.7


work conditions 3.8 3.4 3.5 3.4 3.6

6. AUB is ethical in its dealings 4.2 3.8 3.7 3.7 3.8


important than productivity 3.7 3.4 3.4 3.5 3.5


beyond job requirements 3.6 4.0 4.3 4.3 4.1


the next two years 2.1 2.8 2.7 2.4 2.3


AUB 4.4 4.0 4.1 4.3 4.4

11. AUB deserves my loyalty 4.3 3.9 3.8 4.0 4.2



to my job

3.9 3.8 3.7 3.9 3.9

13. I am happy to recommend AUB as

a good place at work 4.4 3.9 3.8 3.9 4.1

14. I have best friend at work 3.3 3.4 3.5 3.6 3.8

Management Less than 1

year 1 to < 5 5 to < 10 10 to < 20

20 years or

longer

15. My supervisor treats me fairly 4.5 4.0 3.9 3.9 3.8


about what’s going on 4.3 3.7 3.7 3.7 3.5


participation 4.4 4.0 3.8 3.8 3.8


decisions affecting my work 4.4 3.8 3.7 3.7 3.6


managing people 4.3 3.9 3.7 3.8 3.7


encourages my development. 4.4 3.8 3.7 3.6 3.6


helpful 4.5 4.2 4.0 4.1 3.9


seems to care for me as a person 4.4 4.0 3.8 3.9 3.8

Policies and Procedures Less than 1

year 1 to < 5 5 to < 10 10 to < 20

20 years or

longer

23. Work procedures encourage co- 4.0 3.4 3.6 3.5 3.6

23


work groups


interfere with my ability to do my

job well

2.6 2.8 2.9 2.9 2.9


procedures related to work 4.0 3.8 3.9 3.9 4.0


Resources policies 4.3 4.3 4.3 4.3 4.2


policies is clear 3.9 3.4 3.3 3.4 3.5

28 . Overall, AUB’s policies and

procedures are: Clear 3.8 3.6 3.6 3.6 3.7


procedures are: Easy to Use 4.0 3.6 3.7 3.7 3.8


procedures are: Flexible 3.8 3.5 3.5 3.6 3.6


procedures are: Up-to-date 3.7 3.3 3.2 3.3 3.4


procedures are: Helpful to me 3.8 3.5 3.5 3.4 3.6


procedures are: Others 3.9 3.5 3.5 3.5 3.6

Training and Development Less than 1

year 1 to < 5 5 to < 10 10 to < 20

20 years or

longer



effectively

3.8 3.4 3.5 3.5 3.6


grow 4.0 3.7 3.7 3.6 3.8


3.9 3.4 3.2 3.3 3.3

37. In the last twelve months I have

talked to someone about my progress 3.6 3.5 3.3 3.4 3.4

38. Training courses that meet my

needs are available on a timely basis

3.4 3.0 3.0 3.0 3.4


course 3.6 3.3 3.3 3.3 3.5

Communication and Planning

Less than 1

year 1 to < 5 5 to < 10 10 to < 20

20 years or

longer 40. AUB leadership has a clear vision

of the future 4.2 3.7 3.6 3.7 3.7



years

4.1 3.7 3.7 3.7 3.8


adjust to change 4.0 3.4 3.4 3.4 3.5


important external issues 3.9 3.5 3.5 3.5 3.6


important internal issues 3.8 3.3 3.2 3.3 3.5

45. I understand AUB’s mission 4.3 4.0 4.1 4.1 4.2

46. AUB’s mission makes me feel my

job is important 4.2 3.8 3.8 3.9 4.1

47. At work my opinion seems to count 4.0 3.7 3.4 3.5 3.6

24

48. Managers place a high level of trust

in their subordinates 4.0 3.6 3.4 3.4 3.5


together to achieve organizational

goals.

3.9 3.4 3.1 3.2 3.3


rules 3.7 3.1 3.1 3.1 3.1


operate efficiently 3.8 3.2 3.2 3.3 3.5


strategies 3.5 3.2 3.3 3.3 3.5

53. I know what is expected of me at

work 4.3 4.1 4.0 4.1 4.2


levels of the organization 3.7 3.4 3.3 3.3 3.4


department’s goals and priorities 4.2 3.9 3.9 3.9 4.0


concerned about its employees 3.8 3.2 3.0 3.1 3.3


4.2 3.8 3.6 3.6 3.6


individual differences 4.0 3.7 3.7 3.7 3.7


need to do my work right 4.0 3.9 3.9 3.8 3.8


timely manner. 3.8 3.6 3.4 3.4 3.5

Benefits and Rewards Less than 1

year 1 to < 5 5 to < 10 10 to < 20

20 years or

longer


work you do 3.3 2.6 2.2 2.5 2.7

62. AUB’s total benefits package. 3.5 3.2 3.1 3.2 3.3


your performance 3.3 2.6 2.2 2.5 2.8


received for good work 3.8 3.1 2.8 3.0 3.0

65. Degree to which your pay matches

your responsibilities 3.3 2.6 2.2 2.5 2.6


appraisal process 3.5 2.7 2.5 2.7 2.7


promotions 3.2 2.7 2.3 2.6 2.7

68. Degree of overall job security at AUB 3.5 3.3 3.4 3.5 3.4


advancement at AUB 3.5 2.9 2.7 2.8 3.2

70. Adequacy of retirement benefits 3.4 3.1 3.0 2.9 2.8

Teamwork and Coordination Less than 1

year 1 to < 5 5 to < 10 10 to < 20

20 years or

longer


environment 3.9 3.6 3.5 3.4 3.6


quality work 3.8 3.7 3.5 3.4 3.6

73. The morale of the people with whom

you work 3.8 3.5 3.4 3.2 3.3

25



good job

3.7 3.4 3.3 3.3 3.4

Satisfaction level with AUB services Less than 1

year 1 to < 5 5 to < 10 10 to < 20

20 years or

longer


(IT)] 3.8 3.7 3.7 3.6 3.8

76. [IT Telecommunications] 3.8 3.6 3.7 3.6 3.7

77. [AUBMC call center] 3.7 3.7 3.7 3.6 3.6

78. [Registrar’s Office] 3.6 3.5 3.6 3.5 3.6

79. [Office of Communications] 3.6 3.7 3.5 3.5 3.6


(FPDU)] 3.5 3.5 3.4 3.4 3.4


Departments] 3.6 3.5 3.6 3.5 3.7



Laundry]

3.6 3.6 3.5 3.4 3.6


Transfer Department] 3.6 3.6 3.5 3.5 3.6


Comptroller’s Office] 3.7 3.6 3.5 3.4 3.6



Departments]

3.5 3.4 3.4 3.3 3.5

86. [Office of Auxiliary Services] 3.6 3.5 3.5 3.5 3.6

87. [Food Services / Cafeterias] 3.5 3.4 3.2 3.4 3.4

88. [Human Resource Department] 3.8 3.5 3.3 3.4 3.5

89. [HIP Office] 3.5 3.4 3.2 3.4 3.6

Overall Items Less than 1

year 1 to < 5 5 to < 10 10 to < 20

20 years or

longer


employee? 4.1 3.5 3.4 3.5 3.6


Conditions and Climate at AUB? 4.0 3.6 3.6 3.5 3.6

92. How satisfied are you with AUB Policies

and Procedures? 3.8 3.5 3.4 3.5 3.5

93. How satisfied are you with Training and

Development at AUB? 3.6 3.3 3.1 3.2 3.5

94. How satisfied are you with Management

at AUB? 3.9 3.3 3.1 3.2 3.4


Communication and Planning at AUB? 3.7 3.4 3.2 3.3 3.4

96. How satisfied are you with AUB Benefits

and Rewards? 3.6 3.1 2.9 3.1 3.1


and Coordination at AUB? 3.8 3.4 3.3 3.3 3.4

26

Table 14. EMPLOYEE SURVEY 2018 Means (Results by Age)

General Conditions and Climate UNDER 25 25 - 34 35 - 44 45 - 54 55 - 64 65 & above


my work well 3.7 3.7 3.9 3.7 4.1 4.1

2. I am proud to work at AUB

4.2 4.3 4.4 4.3 4.6 4.4


pressure in my job. 3.9 3.7 3.7 3.7 3.6 3.2

4. I am given challenging assignments 3.5 3.7 3.7 3.6 3.7 3.8


conditions 3.2 3.4 3.7 3.5 3.8 3.7

6. AUB is ethical in its dealings 3.9 3.8 3.7 3.7 3.9 3.7


important than productivity 3.3 3.4 3.5 3.6 3.5 3.6


beyond job requirements 3.8 4.0 4.1 4.3 4.1 4.4


the next two years 3.1 2.7 2.5 2.3 2.3 2.3


AUB 3.9 4.1 4.2 4.3 4.5 4.8

11. AUB deserves my loyalty 3.6 3.9 4.0 4.0 4.3 4.5



my job

3.5 3.7 3.9 3.9 4.0 4.3


good place at work 3.8 3.9 4.0 3.9 4.2 4.6

14. I have best friend at work 3.2 3.6 3.5 3.6 3.7 3.8

Management UNDER 25 25 - 34 35 - 44 45 - 54 55 - 64 65 & above

15. My supervisor treats me fairly 4.0 4.0 4.0 3.8 3.9 4.2


about what’s going on 3.8 3.8 3.7 3.6 3.6 3.6


participation 3.8 4.0 4.0 3.7 3.9 4.0


decisions affecting my work 3.7 3.8 3.8 3.6 3.7 3.8


people 3.7 3.8 3.9 3.7 3.8 4.0


encourages my develop. 3.8 3.8 3.8 3.6 3.7 3.7

21. My supervisor is friendly and helpful 4.1 4.2 4.1 4.0 4.0 4.1


to care for me as a person

3.7 4.0 3.9 3.8 3.9 4.0

Policies and Procedures UNDER 25 25 - 34 35 - 44 45 - 54 55 - 64 65 & above



work groups

3.6 3.6 3.6 3.4 3.6 3.7


with my ability to do my job well 2.6 2.8 2.9 2.9 2.8 2.6


procedures related to work 4.0 3.9 3.9 3.8 4.0 4.0

27


Resources policies 4.4 4.2 4.3 4.3 4.3 4.2

27. The communication of AUB’s policies

is clear 3.6 3.4 3.4 3.4 3.6 3.4


procedures are: Clear 3.7 3.6 3.7 3.5 3.7 3.6


procedures are: Easy to Use 3.8 3.7 3.7 3.6 3.7 3.8


procedures are: Flexible 3.8 3.6 3.6 3.5 3.6 3.6


procedures are: Up-to-date 3.4 3.4 3.3 3.1 3.4 3.0


procedures are: Helpful to me 3.7 3.6 3.4 3.4 3.6 3.4


procedures are: Others 3.8 3.5 3.5 3.4 3.6 3.5

Training and Development UNDER 25 25 - 34 35 - 44 45 - 54 55 - 64 65 & above



effectively

3.7 3.6 3.4 3.3 3.8 3.7


grow 3.7 3.8 3.7 3.5 3.9 4.0


3.5 3.5 3.3 3.2 3.4 3.4


3.4 3.4 3.5 3.3 3.6 3.5


3.2 3.1 3.1 3.1 3.5 2.9


courses 3.3 3.4 3.3 3.2 3.7 3.0

Communication and Planning UNDER 25 25 - 34 35 - 44 45 - 54 55 - 64 65 & above 40. AUB leadership has a clear vision of

the future 3.8 3.7 3.6 3.7 3.8 3.8



years

3.8 3.8 3.6 3.7 3.9 3.8


adjust to change 3.4 3.5 3.4 3.3 3.6 3.5


important external issues 3.5 3.6 3.5 3.5 3.7 3.6


important internal issues 3.2 3.4 3.3 3.3 3.5 3.7

45. I understand AUB’s mission 4.0 4.1 4.1 4.2 4.2 4.3


is important 3.8 3.8 3.9 3.9 4.1 4.3

47. At work my opinion seems to count 3.5 3.6 3.6 3.5 3.7 3.7


their subordinates 3.5 3.6 3.5 3.3 3.6 3.7


to achieve organizational goals. 3.6 3.4 3.3 3.1 3.4 3.5


rules 3.1 3.2 3.2 3.1 3.3 3.2


efficiently 3.2 3.4 3.3 3.3 3.5 3.5


strategies 3.3 3.4 3.2 3.4 3.6 3.4

28

53. I know what is expected of me at work 4.1 4.1 4.1 4.0 4.3 4.1


levels of the organization 3.3 3.4 3.4 3.2 3.5 3.4


department’s goals and priorities 3.8 3.9 4.0 3.8 4.1 4.3


concerned about its employees 3.1 3.2 3.2 3.1 3.4 3.4


3.6 3.8 3.7 3.5 3.8 3.6


differences 3.6 3.8 3.7 3.6 3.9 3.7


need to do my work right 4.0 4.0 3.8 3.8 3.8 3.6


3.7 3.6 3.4 3.4 3.6 3.5

Benefits and Rewards UNDER 25 25 - 34 35 - 44 45 - 54 55 - 64 65 & above


you do 2.6 2.3 2.6 2.6 2.9 2.6

62. AUB’s total benefits package. 3.3 3.2 3.2 3.3 3.3 3.0


your performance 2.8 2.4 2.6 2.6 3.0 2.5


for good work 3.1 3.1 3.0 2.9 3.2 2.8


responsibilities 2.7 2.4 2.6 2.6 2.9 2.6


appraisal process 2.9 2.6 2.7 2.7 2.9 2.7


promotions 2.8 2.5 2.7 2.6 2.8 2.6

68. Degree of overall job security at AUB 3.4 3.5 3.3 3.3 3.4 3.4


advancement at AUB 3.0 2.8 2.9 2.9 3.4 3.4

70. Adequacy of retirement benefits 3.3 3.1 2.9 2.9 2.9 2.5

Teamwork and Coordination UNDER 25 25 - 34 35 - 44 45 - 54 55 - 64 65 & above


environment 3.5 3.6 3.6 3.5 3.6 3.3


work 3.5 3.6 3.6 3.5 3.6 3.3


work 3.3 3.5 3.4 3.4 3.4 3.2



job

3.4 3.4 3.4 3.3 3.5 3.2

Satisfaction level with AUB services UNDER 25 25 - 34 35 - 44 45 - 54 55 - 64 65 & above

75. [Office of Information Technology (IT)] 3.7 3.7 3.6 3.7 3.9 3.7

76. [IT Telecommunications] 3.7 3.7 3.6 3.6 3.8 3.7

77. [AUBMC call center] 3.8 3.7 3.7 3.5 3.7 3.3

78. [Registrar’s Office] 3.6 3.5 3.5 3.6 3.7 4.0

79. [Office of Communications] 3.6 3.6 3.6 3.6 3.7 3.7


(FPDU)] 3.5 3.5 3.4 3.5 3.4 3.2


Departments] 3.7 3.6 3.5 3.5 3.6 3.5

82. [Custodial services Department 3.8 3.5 3.5 3.6 3.6 3.4

29

(janitorial) / Housekeeping & Laundry]


Department] 3.6 3.6 3.5 3.5 3.6 3.3


Comptroller’s Office] 3.7 3.5 3.5 3.4 3.8 3.5



Departments]

3.5 3.4 3.4 3.4 3.5 3.3

86. [Office of Auxiliary Services] 3.5 3.5 3.5 3.5 3.7 3.7

87. [Food Services / Cafeterias] 3.3 3.3 3.3 3.4 3.6 3.6

88. [Human Resource Department] 3.6 3.4 3.5 3.4 3.7 3.6

89. [HIP Office] 3.4 3.4 3.3 3.4 3.6 3.3

Overall Items UNDER 25 25 - 34 35 - 44 45 - 54 55 - 64 65 & above


employee? 3.4 3.5 3.5 3.5 3.8 3.7


Conditions and Climate at AUB? 3.6 3.6 3.6 3.6 3.8 3.7


Policies and Procedures? 3.5 3.5 3.5 3.5 3.6 3.6


and Development at AUB? 3.2 3.3 3.2 3.2 3.7 3.5


AUB? 3.2 3.3 3.3 3.3 3.5 3.3


Communication and Planning at AUB? 3.4 3.4 3.4 3.2 3.7 3.3


Benefits and Rewards? 3.2 3.0 3.1 3.1 3.3 3.1


and Coordination at AUB? 3.5 3.4 3.4 3.3 3.6 3.2

30

Table 15. EMPLOYEE SURVEY 2018 Means & SD (Results by Gender)

MALES FEMALES

General Conditions and Climate N Mean Std.

Dev.

N Mean Std.

Dev.


my work well

436 3.9 1.2 616 3.8 1.1

2. I am proud to work at AUB 435 4.4 0.9 620 4.3 0.9


pressure in my job.

435 3.6 1.1 621 3.7 1.0

4. I am given challenging assignments 426 3.7 1.0 606 3.6 0.9


conditions

433 3.7 1.1 611 3.5 1.2

6. AUB is ethical in its dealings 434 3.8 1.1 616 3.8 1.0

7. In my area, quality is more important

than productivity

429 3.6 1.0 589 3.4 1.0


beyond job requirements

428 4.1 1.0 600 4.1 0.9

9. I am thinking about leaving AUB in the

next two years

425 2.5 1.3 594 2.6 1.2


AUB

436 4.2 0.9 610 4.2 0.9

11. AUB deserves my loyalty 433 4.0 1.1 608 4.0 1.0



my job

431 3.8 1.0 603 3.8 1.0


good place at work

435 4.0 1.1 610 4.0 1.0

14. I have best friend at work 421 3.5 1.0 591 3.5 1.1

Management N Mean Std.

Dev.

N Mean Std.

Dev.

15. My supervisor treats me fairly 431 4.1 1.0 607 3.9 1.1

16. My supervisor keeps me informed about

what’s going on

429 3.8 1.1 608 3.7 1.2


participation

430 4.0 1.1 607 3.9 1.1

18. My supervisor involves me in decisions

affecting my work

429 3.8 1.1 606 3.8 1.1


people

428 3.9 1.1 609 3.8 1.1


encourages my develop.

431 3.8 1.1 607 3.8 1.1

21. My supervisor is friendly and helpful 429 4.2 1.0 605 4.1 1.0

22. My supervisor or someone at work seems to

care for me as a person

425 3.9 1.1 606 3.9 1.0

Policies and Procedures N Mean Std.

Dev.

N Mean Std.

Dev.


operation and effectiveness across work

groups

425 3.5 1.0 598 3.6 1.0


with my ability to do my job well

423 2.9 1.1 587 2.7 1.0


procedures related to work

429 3.9 0.9 601 3.9 0.9

31


Resources policies

429 4.3 0.8 600 4.3 0.7


clear

428 3.4 1.1 596 3.4 1.1


procedures are: Clear

428 3.6 1.0 600 3.7 1.0


procedures are: Easy to Use

428 3.7 0.9 597 3.7 0.9


procedures are: Flexible

428 3.6 0.9 599 3.6 0.9


procedures are: Up-to-date

424 3.3 1.0 594 3.3 1.0


procedures are: Helpful to me

422 3.5 1.0 591 3.5 0.9


procedures are: Others

421 3.5 0.9 590 3.6 0.8

Training and Development N Mean Std.

Dev.

N Mean Std.

Dev.



effectively

410 3.5 1.0 584 3.5 1.0


grow

416 3.7 1.0 588 3.7 1.0


388 3.3 1.1 563 3.4 1.1


398 3.5 1.2 561 3.4 1.1

94. Training courses that meet my needs are

available on a timely basis 382 3.1 1.1 558 3.1 1.1


courses

379 3.4 1.1 548 3.4 1.1

Communication and Planning N Mean Std.

Dev.

N Mean Std.

Dev. 96. AUB leadership has a clear vision of the

future 422 3.6 1.1 590 3.8 0.9



years

417 3.7 1.1 580 3.8 0.9

98. AUB leadership helps employees adjust

to change

417 3.4 1.1 577 3.5 1.0


important external issues

413 3.5 1.0 574 3.6 0.9


important internal issues

416 3.3 1.1 582 3.4 1.0

101. I understand AUB’s mission 426 4.1 0.8 592 4.1 0.7

102. AUB’s mission makes me feel my job is

important

421 3.9 0.9 590 3.9 0.9

103. At work my opinion seems to count 420 3.6 1.1 587 3.6 1.0


their subordinates

408 3.5 1.1 580 3.5 1.0

105. Managers at all levels work together to

achieve organizational goals.

411 3.3 1.1 571 3.4 1.0

106. I believe I am not at risk by challenging rules 414 3.1 1.1 576 3.2 1.0


efficiently

423 3.3 1.1 590 3.3 1.0

108. I am aware of campus wide plans and 419 3.3 1.0 571 3.4 1.0

32

strategies

109. I know what is expected of me at work 421 4.1 0.8 589 4.1 0.8

110. Management seeks input from all levels

of the organization

410 3.3 1.1 571 3.4 1.0


department’s goals and priorities

423 3.9 1.0 590 3.9 0.9


concerned about its employees

420 3.2 1.2 586 3.2 1.1

113. AUB management treats employees with

respect 426 3.7 1.1 590 3.7 0.9


differences

424 3.7 1.1 589 3.7 0.9

115. I have materials and equipment I need

to do my work right

415 3.8 1.0 573 3.9 0.8


timely manner. 406 3.4 1.1 575 3.6 1.0

Benefits and Rewards N Mean Std.

Dev.

N Mean Std.

Dev.


you do

399 2.6 1.2 577 2.5 1.1

118. AUB’s total benefits package. 398 3.2 1.1 573 3.2 1.1

119. Degree to which your pay is linked to your

performance

399 2.7 1.1 572 2.5 1.1


for good work

396 3.0 1.2 569 3.1 1.2


responsibilities

397 2.6 1.1 570 2.5 1.1

122. The effectiveness of AUB’s performance appraisal

process

398 2.7 1.1 569 2.7 1.1

123. Fairness and objectivity of job promotions 399 2.6 1.1 569 2.6 1.1

124. Degree of overall job security at AUB 394 3.3 1.1 569 3.4 1.0


advancement at AUB

398 2.9 1.1 571 2.9 1.1

126. Adequacy of retirement benefits 398 2.9 1.0 569 3.1 0.9

Teamwork and Coordination N Mean Std.

Dev.

N Mean Std.

Dev.


environment

399 3.6 1.0 569 3.6 1.0


work

399 3.6 0.9 568 3.6 1.0


work

399 3.4 1.1 568 3.4 1.1

130. The support from other AUB departments

that you need to do a good job

400 3.4 0.9 568 3.4 0.9

Satisfaction level with AUB services N Mean Std.

Dev.

N Mean Std.

Dev.

131. [Office of Information Technology (IT)] 392 3.6 0.9 545 3.7 0.8

132. [IT Telecommunications] 389 3.6 0.8 536 3.7 0.7

133. [AUBMC call center] 385 3.6 0.8 537 3.7 0.8

134. [Registrar’s Office] 386 3.5 0.7 536 3.5 0.7

135. [Office of Communications] 383 3.5 0.7 535 3.6 0.7


(FPDU)]

380 3.4 0.8 525 3.5 0.7


Departments]

383 3.5 0.8 529 3.6 0.7

33

138. [Custodial services Department (janitorial)

/ Housekeeping & Laundry]

387 3.6 0.9 535 3.5 0.9


Department]

385 3.5 0.8 531 3.6 0.7


Comptroller’s Office]

388 3.5 0.9 537 3.6 0.8


Administration / Purchasing Departments]

386 3.4 0.9 535 3.5 0.8

142. [Office of Auxiliary Services] 385 3.5 0.8 531 3.5 0.7

143. [Food Services / Cafeterias] 386 3.3 1.0 538 3.4 1.0

144. [Human Resource Department] 390 3.5 1.0 542 3.5 1.0

145. [HIP Office] 384 3.3 1.1 537 3.5 0.9

Overall Items N Mean Std.

Dev.

N Mean Std.

Dev.


employee?

391 3.6 1.0 545 3.5 0.9


Conditions and Climate at AUB?

394 3.6 1.0 544 3.6 0.9


Policies and Procedures?

393 3.5 0.9 548 3.5 0.8


and Development at AUB?

391 3.3 1.0 542 3.3 1.0


AUB?

390 3.3 1.1 542 3.3 1.0


Communication and Planning at AUB?

389 3.3 0.9 538 3.4 0.8


Benefits and Rewards?

391 3.1 1.1 539 3.1 1.1


and Coordination at AUB?

389 3.4 1.0 541 3.4 1.0

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