Employment, Education & Empowerment

Conference Agenda

Annual Conference | April 5-7, 2017Kay Bailey Hutchison Convention Center | Dallas Texas

SER-Jobs for Progress National, Inc.®

2 SER National Conference SER: Service, Employment, Redevelopment

Agenda®

Wednesday, April 58:00 am – noon Conference Registration ...................................................................................... Section A, Main Lobby

Conference Office ........................................................................................................Section A, 135-136

9:00 am – 11:45 am SER STEM – Robotics Training & Competition ...........................................................Section A, 130-131

Students Battle Robots is a Science, Technology, Engineering, and Math (STEM) one-day action filled activity, where students put into practice STEM. Each student whether a first time robot builder or a veteran Roboticist will build, re-design and improve their own robot to compete as a gladiator in a Gladiators Arena with up to 7 other robots. After each initial match, they will take the feedback of the competition and modify, strengthen or re-design their robot, to make it the ultimate winner in the play-offs. There will be ribbons awarded for the winners of the Battle and the Best looking robots.Presenter: Michael Hayes, President, STEM Science and Robotics Partners, Inc.

SER STEM – Drone Training & Competition .............................................................Section A, 115 & 117

This is a unique opportunity for Students to learn the basics of Flying Drones in a single day. Students will learn things like Pitch, Yaw, Control, Trim and a wide variety of other Aeronautical experiences, by flying drones themselves. To start - in the morning every team will load the Lumi AP on their shared SMARTPHONE and power up the LUMI Drone. At his point, teams will begin a rotation to learn different skills on the Obstacle course. Beginners will have special help with our uniquely applied smart technology that helps first time flyers learn the ropes and start basic exercises in a course of 4 to 6 challenges - obstacles. These will allow the students to experience different aspects of flying drones and control them in a safe and controlled environment. Presenter: Stacey Johnson, Program Coordinator, STEM Science and Robotics Partners, Inc.

SER MUJER – “The importance of Agility” .................................................................Section A, 118-119

“Agility is needed today in business more than ever. Establishing processes that enable quick and effective decision-making are not enough. Unexpected changes will require a leadership team to understand the importance of agility and the need to pivot the business strategy in order to continue to grow.Presenter: Maria Quintana, CEO Quintana Group; President, Velocity Group

SER Walmart Customer Service Training ...................................................................Section A, 133-134

The SER Wal-Mart Customer Service Training program’s prepares low-income job seekers through low-cost, short-term jobs skills training to be able to qualify and compete for entry-level positions in the demand occupations found in their respective labor force areas, such as the retail and customer service fields. This program proposes a further reaching, more intensive work readiness program that will prepare participants with recognized industry credentials to address the shift to service-based industries. This includes preparing individuals and providing the National Retail Federation (NRF) Foundation Customer Service Certification exam. SER certify staff administer the test locally.Presenter: Maria A. Sanchez, MBA, Founder & CEO, Project SOY

12:00 noon – 1:30 pm Welcome Luncheon .............................................................................................Section A, Ballroom 2-3

Welcome & Introduction: Mr. Roger C. Rocha, Jr, Chairman, SER-Jobs for Progress National, Inc.Speaker: Raul Mateo Magdaleno, Chief Education Officer, IDQ Group, Inc.

Agenda & WorkshopsNational Conference | April 5-7, 2017

3April 5-7 ▪ 2017www.SER-National.org SER’s 53nd Anniversary ▪ 1964-2017

®Agenda

Wednesday, April 5

1:45 pm – 4:00 pm SER STEM – Robotics Training & Competition ...........................................................Section A, 130-131

Students Battle Robots is a Science, Technology, Engineering, and Math (STEM) one-day action filled activity, where students put into practice STEM. Each student whether a first time robot builder or a veteran Roboticist will build, re-design and improve their own robot to compete as a gladiator in a Gladiators Arena with up to 7 other robots. After each initial match, they will take the feedback of the competition and modify, strengthen or re-design their robot, to make it the ultimate winner in the play-offs. There will be ribbons awarded for the winners of the Battle and the Best looking robots.Presenter: Michael Hayes, President, STEM Science and Robotics Partners, Inc.

SER STEM – Drone Training & Competition .............................................................Section A, 115 & 117

This is a unique opportunity for Students to learn the basics of Flying Drones in a single day. Students will learn things like Pitch, Yaw, Control, Trim and a wide variety of other Aeronautical experiences, by flying drones themselves. To start - in the morning every team will load the Lumi AP on their shared SMARTPHONE and power up the LUMI Drone. At his point, teams will begin a rotation to learn different skills on the Obstacle course. Beginners will have special help with our uniquely applied smart technology that helps first time flyers learn the ropes and start basic exercises in a course of 4 to 6 challenges - obstacles. These will allow the students to experience different aspects of flying drones and control them in a safe and controlled environment. Presenter: Stacey Johnson, Program Coordinator, STEM Science and Robotics Partners, Inc.

SER MUJER – “How your Local Chamber can help ...................................................Section A, 118-119

Small Business / Entrepreneurs”What is the role of your chamber? What does the chamber offer you? How do you leverage your chamber and its resources to work for you?Presenter: Mary Ann Kellam, President/CEO, Irving Hispanic Chamber of Commerce

SER Walmart Customer Service Training ................................................................... Section A, 133,134

The SER Wal-Mart Customer Service Training program’s prepares low-income job seekers through low-cost, short-term jobs skills training to be able to qualify and compete for entry-level positions in the demand occupations found in their respective labor force areas, such as the retail and customer service fields. This program proposes a further reaching, more intensive work readiness program that will prepare participants with recognized industry credentials to address the shift to service-based industries. This includes preparing individuals and providing the National Retail Federation (NRF) Foundation Customer Service Certification exam. SER certify staff administer the test locally.Presenter: Maria A. Sanchez, MBA, Founder & CEO, Project SOY

3:00 pm – 4:00 pm SER Board Committee Meetings ............................................................................ Section A, Ballroom 4

Thursday, April 68:00 am – noon Conference Registration ....................................................................................... Section A, Main Lobby

Conference Office ........................................................................................................Section A, 135-136

8:00 am – 8:30 am SER National Board Breakfast ............................................................................... Section A, Ballroom 4

8:30 am – 11:45 am SER National Board Meeting .................................................................................. Section A, Ballroom 4

4 SER National Conference SER: Service, Employment, Redevelopment

Agenda®

9:00 am – 11:45 am SER STEM – Robotics Training & Competition ...........................................................Section A, 130-131

Students Battle Robots is a Science, Technology, Engineering, and Math (STEM) one-day action filled activity, where students put into practice STEM. Each student whether a first time robot builder or a veteran Roboticist will build, re-design and improve their own robot to compete as a gladiator in a Gladiators Arena with up to 7 other robots. After each initial match, they will take the feedback of the competition and modify, strengthen or re-design their robot, to make it the ultimate winner in the play-offs. There will be ribbons awarded for the winners of the Battle and the Best looking robots.Presenter: Michael Hayes, President, STEM Science and Robotics Partners, Inc.

SER STEM – Drone Training & Competition .............................................................Section A, 115 & 117

This is a unique opportunity for Students to learn the basics of Flying Drones in a single day. Students will learn things like Pitch, Yaw, Control, Trim and a wide variety of other Aeronautical experiences, by flying drones themselves. To start - in the morning every team will load the Lumi AP on their shared SMARTPHONE and power up the LUMI Drone. At his point, teams will begin a rotation to learn different skills on the Obstacle course. Beginners will have special help with our uniquely applied smart technology that helps first time flyers learn the ropes and start basic exercises in a course of 4 to 6 challenges - obstacles. These will allow the students to experience different aspects of flying drones and control them in a safe and controlled environment. Presenter: Stacey Johnson, Program Coordinator, STEM Science and Robotics Partners, Inc.

SER MUJER – “The Women Owned Small Business (WOSB) .....................................Section A, 118-119

Federal Contracting Program Overview” Women-owned businesses are one of the fastest growing sectors of the economy. As we continue to look to small businesses to grow, create jobs and lead America into the future, women-owned businesses will play a key role. That is why providing them with all the tools necessary to compete for and win federal ............ contracts is so important. Federal contracts can provide women-owned small businesses with the fuel they need to take their business to the next level.” Join us for The WOSB Federal Contract Program workshop, which will provide an overview of how this program can greater access to federal contracting opportunities for WOSBs and economically disadvantaged women-owned small businesses (EDWOSBs).Presenter: Kevin Sloan, Business Opportunity Specialist, U.S. Small Business Administration

SER Walmart Customer Service Training ...................................................................Section A, 133-134

The SER Wal-Mart Customer Service Training program’s prepares low-income job seekers through low-cost, short-term jobs skills training to be able to qualify and compete for entry-level positions in the demand occupations found in their respective labor force areas, such as the retail and customer service fields. This program proposes a further reaching, more intensive work readiness program that will prepare participants with recognized industry credentials to address the shift to service-based industries. This includes preparing individuals and providing the National Retail Federation (NRF) Foundation Customer Service Certification exam. SER certify staff administer the test locally.Presenter: Maria A. Sanchez, MBA, Founder & CEO, Project SOY

12:00 noon – 1:30 pm Awards Luncheon................................................................................................Section A, Ballroom 2-3

Presentation of AwardsIntroduction: Monica L. Martinez, Vice Chair, SER-Jobs for Progress National, Inc.Speaker: Lieutenant Colonel Consuelo Castillo Kickbush, U.S. Army (Retired)

1:45 pm – 4:00 pm SER STEM – Robotics Training & Competition ...........................................................Section A, 130-131

Students Battle Robots is a Science, Technology, Engineering, and Math (STEM) one-day action filled activity, where students put into practice STEM. Each student whether a first time robot builder or a veteran Roboticist will build, re-design and improve their own robot to compete as a gladiator in a Gladiators Arena with up to 7 other robots. After each initial match, they will take the feedback of the competition and modify, strengthen

Thursday, April 6

5April 5-7 ▪ 2017www.SER-National.org SER’s 53nd Anniversary ▪ 1964-2017

®Agenda

or re-design their robot, to make it the ultimate winner in the play-offs. There will be ribbons awarded for the winners of the Battle and the Best looking robots.Presenter: Michael Hayes, President, STEM Science and Robotics Partners, Inc.

SER STEM – Drone Training & Competition .............................................................Section A, 115 & 117

This is a unique opportunity for Students to learn the basics of Flying Drones in a single day. Students will learn things like Pitch, Yaw, Control, Trim and a wide variety of other Aeronautical experiences, by flying drones themselves. To start - in the morning every team will load the Lumi AP on their shared SMARTPHONE and power up the LUMI Drone. At his point, teams will begin a rotation to learn different skills on the Obstacle course. Beginners will have special help with our uniquely applied smart technology that helps first time flyers learn the ropes and start basic exercises in a course of 4 to 6 challenges - obstacles. These will allow the students to experience different aspects of flying drones and control them in a safe and controlled environment. Presenter: Stacey Johnson, Program Coordinator, STEM Science and Robotics Partners, Inc.

SER MUJER – Small Business Tax Checklist ..............................................................Section A, 118-119

This workshop will cover essential tax information for small business tax preparation.Presenter: Rosa Ortiz, Area Manager, H&R Block

SER Walmart Customer Service Training ...................................................................Section A, 133-134

The SER Wal-Mart Customer Service Training program’s prepares low-income job seekers through low-cost, short-term jobs skills training to be able to qualify and compete for entry-level positions in the demand occupations found in their respective labor force areas, such as the retail and customer service fields. An entry-level job is defined as non-supervisory, non-managerial, and non-professional. This program proposes a further reaching, more intensive work readiness program that will prepare participants with recognized industry credentials to address the shift to service-based industries. This includes preparing individuals and providing the National Retail Federation (NRF) Foundation Customer Service Certification exam. SER certify staff administer the test locally.Presenter: Maria A. Sanchez, MBA, Founder & CEO, Project SOY

SER National Board Meeting (Continued) .............................................................. Section A, Ballroom 4

5:30 pm – 7:30 pm Presidents Reception – State of the Organization ................................................ Section A, Ballroom 1

Welcome Remarks: Roger C. Rocha, Jr., Chairman, SER-Jobs for Progress National, Inc.Speaker: Ignacio Salazar, President & CEO, SER-Jobs for Progress National, Inc.

Friday, April 78:00 am – Noon Conference Information Desk ............................................................................... Section A, Main Lobby

Conference Office ........................................................................................................ Section A, 135,136

9:00 am – 11:45 am SER STEM Training – Drone Competition – Middle School .....................................Section A, 115 & 117

This is a unique opportunity for Students to learn the basics of Aeronautics by Flying Drones in a single day. Students will learn things like Pitch, Yaw, Control, Trim and a wide variety of other Aeronautical experiences, by flying drones themselves. To start - in the morning every team will load the Lumi AP on their shared SMARTPHONE and power up the LUMI Drone. These will allow the students to experience different aspects of flying drones and control them in a safe and controlled environment. Presenter: Cindy McAtee, Oklahoma Director, STEM Science and Robotics.

Thursday, April 6

6 SER National Conference SER: Service, Employment, Redevelopment

Agenda®

SER STEM Training – Robot Presentation ..................................................................Section A, 130-131

Thursday and Friday winning teams, final competition. In addition, SER/GM FIRST Robotics Team will share their robot design process and demonstrate robot capabilities. Presenter: Katie Vidal, Lead Coach, FIRST Robotics

SER Walmart Customer Service Training ...................................................................Section A, 133-134

The SER Walmart Customer Service Training program’s prepares low-income job seekers through low-cost, short-term jobs skills training to be able to qualify and compete for entry-level positions in the demand occupations found in their respective labor force areas, such as the retail and customer service fields. This program proposes a further reaching, more intensive work readiness program that will prepare participants with recognized industry credentials to address the shift to service-based industries. This includes preparing individuals and providing the National Retail Federation (NRF) Foundation Customer Service Certification exam. SER certify staff administer the test locally.Presenter: Maria A. Sanchez, MBA, Founder & CEO, Project SOY

9:00 am – 10:00 am SER MUJER – “Against the Odds” ..............................................................................Section A, 118-119

The courage and persistence to keep going on, past hurdles and obstacles, is powered by purpose. Your purpose.Presenter: Sheriff Lupe Valdez, Dallas County

10:00 am – 11:45 am SER MUJER – Access to Capital .................................................................................Section A, 118-119

LiftFund is a designated community development financial institution, or CDFI. CDFI’s are working in communities across the United States to provide affordable, responsible credit, create and sustain jobs, and to stabilize communities. CDFI loans finance community businesses, including small businesses, microenterprises, nonprofit organizations, commercial real estate, and affordable housing.Presenter: Yolie Molina, Senior Business Development Officer, LiftFund

12:00 noon – 1:30 pm Corporate Luncheon & STEM Awards.................................................................Section A, Ballroom 2-3

Introduction: Joe Avila, Board Member, SER-Jobs for Progress National, Inc.Speaker: Greg Wood, General Manager, Dallas Region, Ford Motor Company

STEM Awards: Drones Competition, High School and Middle School1st Place - Completion of the Obstacle Course, Fastest Time2nd Place - Completion of the Obstacle Course, Fastest Time3rd Place - Completion of the Obstacle Course: Fastest TimeRobotics Competition, High School1st Place - Battle Winner2nd Place - 2nd Battle Competition3rd Place - 3rd Battle Competition

Speaker: Nicole Anderson, President, AT&T Foundation

Thank you all for attending this year’s conference!

Friday, April 7

GolfCorporate

Challenge

Shot Gun Start at 1:30 pmOctober 27, 2017

SAVE THE DATE

For additional information & sponsorship opportunities, please contact: Roland R. Ramirez at rramirez@ser-national.org or (469) 549-3699

Due Date: Corporate Golf Challenge Sponsorship by Wednesday, October 6, 2017

SER–Jobs for Progress National, Inc. is a nonprofit 501(c) 3 organization. Your contribution is tax deductible to the extent permitted by law.

SER-Jobs for Progress National, Inc.

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