empower, engage & innovate with cisco …...saml single sign on – premises – 10.0 prime tms...
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Empower, Engage & Innovate with Cisco
Collaboration
System Release 10
Mohammed Al-Sammarraie
Collaboration Lead – Saudi Arabia
Riyadh – 29 April 2014
3 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
The act of people working together to
reach a common goal. Collaboration
4 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Empower Engage Innovate
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The power to bring people together at critical moments is key to aggregating
and amplifying the impact of employees.
Harvard Business Review
“ “
= Connections Business Value
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Pace of Change2
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Looking Ahead : People Want to Collaborate Their Way
Mobility
Collaboration with
others
Device choice
Apps for
Productivity
Better,
Simpler experience
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9 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
work home
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work home
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Raising the productivity of employees whose jobs can’t be
automated is the next great performance challenge — and
the stakes are high.
McKinsey & Company,
The 21st Century Organization
“ “
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Cisco Collaboration Strategy
Experience-Centric Value Extended Cloud Connected
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Unified Communications Manager 10.0
Key new features
• CUCM- IM&P service integration
• Cisco Prime Collaboration included
• User self-provisioning and self-care
• Single sign-on
• Network-based dynamic call recording
• Remote & Mobile Access
Session
Management
Unified
Communications
Manager
14 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Moving to latest Collaboration release adds many benefits
Features and Functionalities 4.x/5.x 6.x/7.x 8.0.x 8.5/8.6 9.1 10.0
Virtualization X X
BYOD (Jabber on Win/MAC/IOS/Android for voice and video) X X X
Video (Unified Voice/Video call Control) X X X
Mobility (SNR for Voice and Video) X X X X
B2B (SIP URI-Dialing & VCS Expressway) X X X X
Enterprise License Management (ELM) X X X X
Bandwidth Management (Locations Based CAC) X X X X
Integrated IM & Presence (CUCM-IM) X X X X +
Expressway (Collaboration Edge) X X X X
SAML Based Single Sign-On (Security Assertion Markup Language) X X X X X
Self Provisioning for endpoints & Selfcare X X X X X
Prime Collaboration Deployment (PCD) & PC Standard X X X X X
Network Based recording X X X X X
Jabber Guest X X X X X
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Breakaway with Expressway
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Introducing Cisco Expressway New Gateway That Solves and Simplifies Business-Relevant Use Cases
• For Cisco® Unified Communications
Manager and Business Edition
environments
• Based on Cisco TelePresence® VCS
technology
• Standards-based interoperability
Mobile
Workers Teleworkers
Cloud
Services
Analog
Devices
PSTN
Or
IP PSTN Consumers
B2B TDM or
IP PBX
3rd
Parties
Branch
Office
17 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Making Collaboration as Easy and Effective Outside the Network as It Is Inside with Cisco Jabber
Make video calls
Make voice calls
Use Cisco WebEx®
Access visual voicemail
Share content
Use IM and presence
Search corporate directory
Full-Featured Desktop or Mobile
Client Outside the Network with No
VPN Required
18 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Making Cisco Jabber Mobile Users as Productive on the Road as in the Office
Inside Firewall (Intranet)
Collaboration
Services
Cisco
UCM
DMZ Outside Firewall
Cisco Jabber
at the Airport
Cisco Jabber
at Home
Cisco Jabber
at the Café
Cisco Jabber®
at work
Internet
• Use Cisco Jabber as
you move between
networks
• Security choice: No VPN
required
Secure only Cisco Jabber
application
Personal data is not
connected to the network
• Support on-premises
and cloud offerings
simultaneously
Rapid, Secure Deployment with No User Intervention
Cisco
Expressway
E
Cisco
Expressway
C
19 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Securing Your Communication Workloads
Inside Firewall (Intranet) Outside Firewall (Public Internet)
Cisco
Expressway
E
Cisco
Expressway
C
Collaboration
Services
Cisco®
UCM
DMZ Protocol Security Service
SIP TLS
Session establishment:
register, invite, etc. though
Cisco UCM
Media SRTP
Audio, video, content
sharing, and advanced
control
(RTP/SRTP, BFCP, and
iX/XCCP)
HTTPS TLS
Logon, provisioning and
configuration, contact
search, and visual voicemail
XMPP TLS Instant messaging and
presence
Internet
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Offering All the Benefits of the Office, at Home Rapid, Secure Deployment with No User Intervention
• Security choice: no VPN required
• Simplified management
Automated provisioning and updating for Cisco TelePresence® endpoints
Endpoints register directly with Cisco® Unified Communications Manager or Business Edition
Internet
PC
Mobile
C Series
EX Series
MX Series
21 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Supporting a Multitude of Devices Employee or Enterprise Owned
Login, automatic location discovery, and TLS security
Smartphone Tablet Cisco® Video
Endpoints
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Enabling B2B and B2C Communications
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Creating Competitive Advantage with Rich Video B2B Collaboration: Easy as a phone call, No pre-arrangements required
• No predefined peer-to-peer links
• Multivendor interoperability through industry standards:
voice and video (SIP) and content sharing (BFCP)
• Secure interactions
Internet
Enterprise Suppliers, Partners, and Customers
Voice, video, and content
24 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Business Consumer
Reinventing Public to Enterprise Collaboration Mobile & browser-based instant voice, video, data collaboration & interaction
Unified CM or
Business Edition
Jabber Guest
virtual
machine
Enterprise
Expressway
Public Internet
25 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Financial Services Application Wealth Management
Benefit Promoters
• Enable up-sell, cross-sell, and increase share of wallet
• Increased high-touch personal interaction
• Improve ROI of Telepresence investments
• Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
and/or invitation
* Images for illustration purpose only. Final UI subject to change.
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Healthcare Application Case Management and Chronic Care
• Improve physician and nurse resource efficiencies
• Extend care reach
• Improve ROI of Telepresence investments
• Creates a competitive advantage
Healthcare Provider
Website
Guest Care Coordinator
Benefit Promoters
* Images for illustration purpose only. Final UI subject to change.
27 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Broaden Your Collaboration Reach Easily with Little or No Added Costs
Fixed and Mobile Users at No Additional Cost*
• Mobile and fixed endpoint
registration
• Instant messaging and presence
• Video and audio media sessions
• Includes virtual edition of cisco
Expressway server software
• No cost with Cisco UCM 9.1.2 or
later B2B, Jabber Guest & Third-Party Interworking:
• Business-to-business video and
audio media sessions
• Includes virtual edition of Cisco
Expressway server software
• Cisco Expressway multimedia
session licenses available
individually
Cisco® UCM
9.1 or Later
Cisco
Expressway
C
Cisco
Expressway
E
Internet
*Requires Cisco Unified CM and Business Edition 9.1.2 or later and Cisco UCL Enhanced, UCL Enhanced Plus, UWL Standard, or UWL Professional
28 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
The Result: A Better Experience
Integrated End-to-End Security
Simplified and secure User Experiences
Anywhere and to Anyone
Easy to Deploy with No Added Costs
for Remote and Mobile Users
Solves More Use Cases: Multiple
Services Integrated on Cisco®
Expressway
29 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Other Features
30 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Cisco Paging
• With every new CUCM starting with 9.1 and above, the Cisco InformaCast Paging software DVD will be included in all new shipments
• Existing customers on CUCM 8.5 and newer will be able to download InformaCast Paging Features from CCO access with valid ESW
• Features include:
- IP phone paging
- Mass notifications
31 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Prime Collaboration Deployment (PCD) – Free tool included with UC 10.0
Cisco Management Application that allows to perform:
• Migration
• Manage the migration of legacy CUCM clusters (as old as 6.1.5) to new VM based servers on 10.0 to facilitate Migration.
• Upgrade UC app software
• Install cop files (locales or device packs) on a cluster
• Switch versions
• Reboot
• Change IP addresses or hostnames on existing 10.x clusters
• Fresh install a new Unified Communication or IM&P cluster on 10.x
Cisco Prime
Collaboration
Deployment
… …
CUCM 10.0
IM &
Presence
Nodes
CUCM
10.0
Voice/Vide
o Nodes …
SME 10.0 Nodes
PAWS API Other
cluste
rs
32 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Auto provision users
& lines synced from
corporate directory
User grabs a phone
& plugs it in
Or downloads client
User Logs In
and begins to use
their new phone!
Users, Lines, and Phones provisioned…
Self Provisioning Empower Users to Provision Their Own Phone: As Easy as
33 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Self-Care UC Settings: Easy, Intuitive, and Everywhere
33
Access to the UC suite for managing
Phones, Call Settings, Voice Mail Settings,
conference scheduling, and more!
Collectively manage “My Phones”
Access the same Self-Care from the
browser, in Jabber, or directly from
supported Phones
34 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Single Sign-on
Single Sign-on can be enabled for the following applications in 10.0
Cisco Unified Communications Manager
IM & Presence Server
Unity Connection
Cisco WebEx Meetings Server(CWMS)
Cisco Prime Provisioning & Assurance
Webex Meetings
Webex Messenger
35 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
SAML
Single Sign On – Premises – 10.0
Prime
TMS
LDAP
• Optional SAML Single Sign-On leveraging the
customers existing Identity Provider.
• Directory Integration the same as 9.x
Tested Identity Provider systems
• PingIdentity
• Oracle
• ADFS
• OpenAM
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IFIE
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ME
NT
&
UC
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RV
ICE
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CL
IEN
TS
IDE
NT
ITY
MA
NA
GE
ME
NT
IDE
NT
ITY
ST
AC
K
SA
ML
UD
S/S
CIM
/
XM
PP
Edge
Authentication (SAML)
Authorization (OAuth)
Identity (SCIM/LDAP)
Contacts
36 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Network-based Recording Recording Intelligence like never before Record any network connected call, regardless
of device, location, or geography
Centralize or distribute call recordings based on network topology
Capture Mobility calls routed using Single Number Reach and Extend & Connect features
Network intelligence automatically selects the right gateway
Recording
server
PSTN
Mobile POTS
Cisco Extend &
Connect
Cisco IP
Phones &
Mobility calls
37 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Interoperability Today and Tomorrow Bringing Together Collaboration Platforms and Multi-codec Environments
SIP, QSIG,
PSTN, etc
SIP, H323, BFCP, H239, H263, H264, H265, AVC, SVC
XMPP, SIP/SIMPLE
Voice
Video IM&P
Web
HTML5
WebRTC
Beyond H.265 Future
WebRTC
H.265 Next Step
H.264 SVC Emerging
H.264 Present
H.263 Legacy
Future NOW
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We are committed!
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Improve collaboration to address
your primary business goals.
Customer Satisfaction
Cost Control
Productivity
Employee Engagement
Innovation and Growth
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The investment opportunity of the decade
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2013-12-10
SE
New
Sales
Thank You