EMPOWERING COMMUNICATION

CO M PA N Y P R O F I L E

Cohesive Technologies is a Global Telecom SolutionProvider on VolP and IP Platform As well a leadingIntegrator and Solution Provider with the BestInnovative IP Solutions which adds value toCustomers through a combination of different highend technologies for a true Converged Solution.

Working with Technology Partners like CyberData,Grandstream, Epygi, Digium, Milesight, & Yeastarhelped us delivering state-of-the-art-technologyProducts to Premise and Cloud based requirementsfor various companies that span across multiplesegments.

CO H E S I V E G LO BA L R E AC H

SINGAPORE

MALDIVES

SRILANKA

NEPAL

DUBAI

OMAN

BANGLADESH MYANMAR

MALAYSIA

PHILIPPINES

BHUTAN

TUNISIA

H E A D Q U A R T E RCohesive Technologies (P) Ltd.CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3 Vaishali, Ghaziabad (U.P.) 201010Email Id: info@cohtechnologies.com, Web: www.cohesiveglobal.com

Contact No: +91 120 4830000INDIA

CO H E S I V E I N D I A R E AC H

JALANDHAR

KOLKATA

CHANDIGARH

MUMBAI

GURGAON

CHENNAI

LUDHIANA

BANGALORE

INDORE

DELHI

AHMEDABAD

PUNE HYDERABAD

Cohesive Technologies (P) Ltd.CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3 Vaishali, Ghaziabad (U.P.) 201010Email Id: info@cohtechnologies.com, Web: www.cohesiveglobal.comContact No: +91 120 4830000

H E A D Q U A R T E R

B R A N C H O F F I C E S

AWA R D W I N N I N G H I S TO R Y

S E G E M E N T W E C AT E R & T E C H N O LO G Y PA R T N E R S

Enterprise Education Healthcare Residential Auto Telecommunication Financial

& Transportation

TOTA L S O L U T I O N S

NetworkingSolutions

VideoConferencing

IP Voice/VideoTelephony

Voice/VideoDoor Intercom

Call CenterSolutions

H.265+SIP Surveillance

SIP Paging

Unified Communication

Integrated Communications

About Us

Privately held US corporation founded in 2000.

A majority of employees are support and R&D engineers.

Product design in United States.

Development center in Yerevan, Armenia.

Headquarters in Orlando, Florida.

Proprietary SW and HW.

Epygi Benefits

Epygi products focuses on IP PBX and Gateway appliances with close integration to 3rd party devices and value added functionality.

Epygi IP PBXs are compatible with all major SIP telephones and devices. (snom, Yealink, Polycom, Mitel, Grandstream, Alcatel, Panasonic, Fanvil, Vtech, Htek)

Configuration and maintenance simplified with phoneauto-configuration and straightforward GUI interface.

Software upgrades are free from the Channel Portal.

Competitively priced and stable appliances.

Good tech support and training.

QX IP PBXs

Appliances for offices from 16 up to 3,000 extensions.

Supports traditional analog telephones and PSTN trunks.

Complete feature set in base device plus advanced licensed functions.

Can support surveillance, door control and paging devices to diversify

product offering.

Includes network and security functions (SIP IDS, basic router and VPN).

Support of language packs for multiple countries.

Compact, modular and low power consumption.

Redundancy option

PBX Models

QX Gateways

Gateways convert analog and digital phone calls from the traditional telephone network into IP data packets for transmission over the Internet and similar networks.

Epygi QX Gateways also feature:

▪ Built-in router, Firewall, VPN

▪ Auto-configuration with QX PBX

▪ Auto Attendant

▪ Master/Slave configuration

▪ Power Redundancy

▪ Low power consumption

▪ Failover phone registration

Gateway Models

QXISDN4 gateway can be converted to PBX

Rack Mounting Kit

The smaller, more modular QX products integrate seamlessly with the

Rack Mount Kit, ultimately reducing clutter and maximizing space.

With the exception of the 19-inch QX3000, Epygi’s line of QX products

simply slide into the rack mount and are secured with a thumb screw.

The kit, purchased separately from the IP PBXs and Gateways.

Includes two DC power cables for power redundancy between

QX20, QX50, QX200, QX500, QXE1T1, QXFXO4, QXISDN4 devices.

▪ Voicemail

▪ Call History

▪ Call Blocking

▪ Many Extension Ringing

▪ Dial and Announce.

▪ Find Me Follow Me

▪ Call Forwarding

▪ Three-Way Conferencing

▪ SIP Tunneling

▪ Call Relay

▪ Call Park, Transfer

▪ Call Pickup, Paging

▪ Intercom

▪ Scheduled Notifications

▪ Call Queue

▪ Auto Redialing

▪ Do Not Disturb

▪ Configuration Auto Save

▪ Speed Dialing

▪ Hold Music Upload

▪ Streaming Hold Music

(MP3)

▪ Play Hold Music from

Audio Line-In

▪ MP3 Playlist Player

▪ Unified Messaging

▪ Multiple Auto Attendant

▪ Directory Assistance

▪ Dial Plans (Call Routing)

▪ Outlook Add-In

▪ HotKeyCall

▪ Time of Day Routing

▪ T.38 Fax Support

▪ Custom Language Pack

▪ Hot Desking

▪ Remote Extensions

▪ Automatic Downloading

of Call History▪ Voicemail Fast

Forward/Backward During

Playback

▪ Click to Dial (with URL or

from GUI)

▪ Zero-Out for Auto

Attendant

▪ Failover Routing

▪ Speed Dial Configuration

from the phone handset

▪ Outgoing Call Blocking

from the phone handset

QX IP PBX Features

o iQall – free callback app for iOS and

Android. Connects destination to mobile

thru PBX.

o Mobile Toggling tor iQall – paid license to

allow switchover of call between mobile

and desk phone.

o QCC – free tool to manage QX devices

remotely. Active monitoring, configuration

save/restore and change, FW update,

remote reboot.

o EMS – free Windows app to stream MP3

files and playlists from PC to QX for hold

music.

Advanced Features

Bulk Extension Configuration Tool

▪ Free tool to configure a large number of extensions. Has 2 parts.

▪ Extension Template – On the PBX to configure common parameters.

▪ Bulk Extension Import – to create and import individual extension list

o MS Excel form

o Extension number, Name, Password, SIP values, Remote Extension,

SIP phone template

o Can add or modify values

o Verifies values before import

QX PBXs’ Enterprise Features

Enterprise Features (license)

ACD – for inbound calls. Based on queues and agents that answer incoming calls to queue. Several distribution types and options for callers, queue messages and actions. Can be used with EAC for added flexibility.

Auto Dialer - Windows application for automated outbound dialing from the QX. Plays recorded messages and allows customers to press digits and automate actions.

Barge In – Whisper, 3-way call and Listen-In modes for supervisors to monitor agent calls.

Call Recording – Based on simultaneous recordings. Store in QX recording box or external FTP drive. Can trigger any inbound or outbound call. Can also program record button on phone. Password option to review recordings.

Audio Conference – based on simultaneous participants. Complete audio conference server with scheduled conferences, password to join option, recording option, moderator mode and EMAIL reminders. Can have several conference rooms.

Video Conference – Add on to the audio conference. Allows video phone users to see the person speaking on the conference. Can mix video and audio phones.

Epygi ACD Console (EAC)

EAC – WEB based tool. Agent/supervisor console for ACD.

Agent Management login/logout, busy etc.

Agent statistics.

IM tool for chat among agents and supervisors.

Scrolling Marquee for supervisor.

Call Control.

Wrap up codes with wrap times.

Direct WEB Access to QX. No need to install application

Available on all models.

Annual renewable license. Includes ACD.

Want to see a demo?

EHC – Windows application for small hotels.

Provides check in/out of extensions and control of room phone use.

Activation/deactivation of extension and clearing of voice mail.

Call billing with calling plan rates. Post or prepaid minute use option.

Minibar inventory and room status can be entered by personnel using the phone

Wake up calls and do not disturb mode.

Login of hotel personnel.

Spanish option.

Want to see a demo?

Epygi Hotel Console (EHC)

New Partners

Open NEW opportunities for integrators. MORE revenue. One stop shop.

▪ Video Phones – Polycom, Fanvil, Yealink, Grandstream, Bria

▪ Door Openers – Mobotix, Cyberdata, Alphatech, Axis, Viking, 2N and others

▪ Video Cameras – Mobotix, Grandstream, Axis

▪ Paging Adapters – snom, Cyberdata

▪ Other Devices – Leviton

Usage Scenario - Small Office

ITSP Local

Mobile with Softphone

(Bria Video)

Door Opener

(x 200)

Audio Phone

Audio Phone

(x 203)

Security Cam

(x 204)

FXO

Line

QX

WAN

LAN

Leviton Omnitouch(x 205)

• FMFM

• Door Opener (many extn, VM, mobile

after hours)

• Security Camera

• Touchscreen

• SIP/PSTN calls

(x 201)

(x 202)

Home

Phone

Usage Scenario - Multi Location Office

Local Miami

Local Paris

(x 302)

(x 301)

(x 201)

QX50

QX200

Mobile with

Softphone

Security Cam

(x 202)Security Cam

Miami

Paris

LAN

LAN

London

QX50

FAX• Integrated FAX

• Unified Dial Plan

• Remote Video Call

• Remote PSTN Call

• Remote Call Relay(x 402)

Epygi’s Call Center Solution

▪ Place calls into proper queue and dispatch to available agents

▪ Efficiently recognize, answer and rout incoming calls

▪ Monitor queues, agent details and chat with agents

▪ Produce real-time and historical data

▪ Multi-location capabilities

Call Center

Local

Local

QX50

QX200

Agent A – Sales

Mobile with

Softphone

SeattleAgent C – Sales

Agent B –

Sales/Support Agent D –

Support

EAC SW

Epygi ACD

ConsoleEpygi ACD Console Epygi ACD Console

Music on Hold

• EAC/ACD SW

• Remote Agents

• Audio Conference

• Multiple Queues

• Agents on Multiple Queues

Audio Conference

Portland

Epygi’s Hospitality Solution▪ Automate some of the hotel business processes

▪ Increase staff reachability and fast responsiveness

▪ Guest extension activation/deactivation and billing

▪ Check and report minibar consumption and room status

▪ Wake-up alarm scheduling and Do Not Disturb (DND) activation

Hotel

ITSP

Security Cam

QX200/QX3000

WAN

LAN

QFXS24

• Analog phones in rooms with speed dial

• Epygi Hotel Console SW

• Call Billing, Room Status, Activation/Deactivation,

Minibar

• CHAR PMS SW

• QXE1T1 GW

• QXFXS24 GW

• Paging System

Analog Room

Phones

(x 303)

(x 301)

(x 300)

(x 302)

(x 304)

QXE1T1

EHC or CHAR

Paging System

Epygi’s School Solution▪ Surveillance & door control system capabilities

▪ Broadcast emergency alerts through paging

▪ One touch call option and Dial & Announce possibilities

▪ Video conferencing for better collaboration

▪ Insures industry-low annual costs

Schools

ITSP

Mobile

Classroom

(x 201)

Classroom

(x 202)

(x 204)

Security Cam

QX50/200WAN

LAN

▪ Zone Paging (one or many)

▪ Include phones and cameras in

zones

▪ Dial or scheduled notifications on

QX

▪ Video Phones

▪ Dial cameras in halls

▪ Dial Notifications

▪ Emergency Panic Buttons in

classrooms

▪ Scheduled Notifications

▪ Use to ring bell for class changes

Paging Adapter Paging

Speaker

Admin

(x 203)

Panic

Button

Panic

Button

(x 203)

Adding GatewaysOne Master and one or more Slaves make a bigger gateway. Configure from Master

device:

Grow When Necessary

Add more gateways as

need arises.

Use one IP address option. Master

can proxy to slaves.

Good redundancy. Slave

fails, no problem. Use power redundancy option.

Whats’ New?

Epygi Cloud QX Service (ecQX) - Unified Communications

Solution in a CLOUD.

Epygi Cloud Directory Service (ecDS) - Epygi Cloud service

that connects to QX devices and allows user click to dial from

WEB based console.

QX3000 IP PBX replaces QX2000. Same price more capacity. Can grow to 3,000 extensions.

IP Phone Expansion License Key- for more IP Phone extensions.

Call Cost Control – Integrated Call Billing. Allows to limit and control the calling costs when making calls through payable

routing rules.

FXSGW Bulk Configurator – This tool is used with QXFXS24 Gateway and makes it easier to create and add extensions.

Competitive Advantages

All software and hardware designed in house.

Free firmware and software upgrades for life.

Open standards, compatible with brand name SIP telephones.

Excellent technical support and training.

Mature, quality products.

Hassle-free and remote setup via GUI.

Low power consumption. Redundancy.

New SW features always.

Integration with 3rd party SW and HW.

36

Hosted PBX Survivability on QX

Gateways

Epygi Integrated

Communications

37

As an IP PBX and Gateway manufacturer, we hope you will

choose our IP PBX systems for your business needs. But, if you’ve

chosen a Hosted PBX and cannot make calls due to loss of the

broadband connection, we can still help you with the new

Hosted PBX Survivability (HS) feature.

The HS feature is available on the Epygi QXE1T1 and QXFXO4gateways, starting from the 6.1.16 firmware release. The feature

allows your company’s telephones to work, even when the

broadband link or Hosted PBX are down. Users can also use the

HS feature to provide access to remote phones in a branch

office.

The HS feature is enabled by installing a software license key, for 24 extensions. Users can stack licenses for more extensions.

About the HS

38

How the HS works

▪ IP phones register on the Hosted PBX, where they make and receive calls, as a primary SIP proxy server.

▪ Additionally, IP phones register on the QX Gateway as a

secondary SIP proxy server.

▪ Should the broadband link or Hosted PBX fail, the QX Gateway

takes control of the IP phone calls, connecting them to the

PSTN. Transition from the Hosted PBX to the QX via the HS is

transparent to users.

▪ IP phones can also call extension to extension.

▪ Epygi QX Gateways have embedded Auto Attendant so

incoming calls can be dialled to extensions.

39

Hosted PBX - Normal Operation

▪ Hosted PBX and broadband

are active.

▪ IP phones are registered on

the Hosted PBX as the

primary server and the

QXE1T1 HS as the secondary

server.

▪ All calls to PSTN go through

the Hosted PBX.

▪ On calls between office IP

phones, the SIP signaling

goes through the Hosted

PBX and voice goes directly

between the phones.

40

Hosted PBX - Failed Connection

▪ Hosted PBX, broadband connection, or both are down.

▪ The QX HS takes the lead and handles all calls.

▪ Calls to PSTN go through the QX HS.

▪ On calls between office IP phones, the SIP signaling goes through the QX HS and voice goes directly between the phones.

▪ Incoming calls can be answered by the QX HS embedded Auto Attendant, then dial an extension

▪ If hosted provider has failover number, it can be forwarded to the QX HS.

▪ Transparent to users.

41

Branch Office - Normal Operation

▪ The PBX in the Main Office and broadband are up.

▪ IP phones in the Remote Branch Office are registered remotely on the primary server - Main Office PBX, and on the secondary server –QX HS.

▪ All calls to PSTN go through the Main Office PBX.

▪ On calls between branch office IP phones, the SIP signaling goes through the PBX in the main office and voice goes directly between the phones.

42

Branch Office - Failed Connection

▪ The PBX or broadband in the Main Office are down.

▪ The QX HS takes the lead and handles all calls in the Remote Branch Office.

▪ Calls to PSTN go through the QX HS.

▪ On calls between branch office IP phones, the SIP signaling goes through the QX HS and voice goes directly between the phones.

▪ Incoming calls can be answered by the QX HS embedded Auto Attendant, then dial extension.

▪ Company PBX can failover calls to branch PSTN connection.

43

QX GW Events and Notifications

▪ The QX GW HS notifies, via events, the status of IP phone registrations, whether they are successfully registered or not.

▪ The QX HS sends notifications regarding the PSTN interface functionality (if the link is down/up/unusable).

▪ For some models, the QX GW HS supports the diagnostics loopback mode for testing.

▪ The Epygi QCC application works with the QX GW HS. This application shows status changes online and sends email notifications regarding the QX GW availability.

▪ The features mentioned in this presentation are important to consider, so that the system can be ready during a failover. These features, combined with periodic failover testing, will insure the functionality is available when needed.

Cohesive Technologies Pvt. Ltd

Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010

Email: info@cohtechnologies.com Web: www.cohesiveglobal.com

Esteemed Customers

Real Estate Education & Healthcare BFSI E-Commerce &Enterprise

Manufacturing Units

Contact Us

Email: info@cohtechnologies.com Web: www.cohesiveglobal.com

Corporate Office:

Registered Office

Bangalore: +91 9810036790, Pune: +91 7718880816, Mumbai: +91 7718880814, Indore: +91 9650871100, Kolkata: +91 9831742584 , Hyderabad: +91 9810036790, Punjab: +91 9814081331, Delhi: +91 9810881220

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CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P.) - 201010, India. Contact No. :+91 - 120 - 4830000

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