empowering knowledge workers in the arab world

www.johngirard.net [email protected] 1

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!Empowering Knowledge Workers

in the Arab World

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John P. Girard, Ph.D. [email protected] www.johngirard.net

(by crea�ng a Knowledge Environment)

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!KM Middle East 2011

Empowering Knowledge Workers in the Arab World © 2013, John P. Girard, Ph.D.

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!Pu�ng our Task in Context


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!Drucker on Knowledge Workers


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“Every knowledge worker in modern organiza�on is an "execu�ve" if, by virtue of his posi�on or knowledge, he is responsible for a contribu�on that materially affects the capacity of the organiza�on to perform and to obtain results.”

Source: The Effec�ve Execu�ve – 1966 “Finally, these new industries differ from the tradi�onal 'modern' industry in that they will employ predominantly knowledge workers rather than manual workers.”

Source: The Age of Discon�nuity – 1969 “. . . the center of gravity of the work force is shi�ing from the manual worker to the knowledge worker.”

Source: Management -‐ 1973



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Chapter 8: Produc�vity Through People

1982


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!Hofstede: Cultural Dimensions


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Cultural Dimensions: Power Distance

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1

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6 Canada

USA

England

Australia

South Africa (W)

South Africa (B)

Japan

Singapore

Power Distance Prac�ce Power Distance Value



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!Arab Knowledge Report (2009)


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www.mbrfounda�on.ae/English/pages/AKR2009.aspx www.mbrfounda�on.ae/Arabic/pages/AKR2009.aspx

!Macro Level Goals


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“Chief among the reasons for the current Arab interest in establishing the knowledge society is the desire not to miss out on the an�cipated effects of the knowledge revolu�on and to be alert to the roles it plays in genera�ng progress, whether on the poli�cal, economic, or social level”


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!Key Concepts


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Chapter 4: Informa�on and communica�ons technologies in the Arab countries: The pillars and tools of knowledge Chapter 5: Arab performance in research and innova�on Chapter 6: Building the knowledge society in the Arab world: A vision and a plan

!We must consider the Arab View


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Learn lessons from others to avoid

repea�ng their errors.

We must consider the Arab View


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More ques�ons than answers!

!A li�le TLC goes a long way!


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Leadership

 Transparency

 Vision and example

 Resources (including time) Technology

 Help or hinder

 Ease of access

 Tending toward free

Culture

 Need to Share vs Need to Know

 Privacy

 Content Creators and Joiners

LeadershipMeasurement

Process

Tech

nolo

gy Culture


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!Technology -‐ Leadership


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“On the ICT axis, the Arab states have made reasonable Progress” “The weakest point in Arab knowledge performance may be the lack of enabling environments appropriate to the establishment of a knowledge society”


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!Knowledge Index (2012 vs 2000)


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h�p://info.worldbank.org/etools/kam2/KAM_page9.asp

!New Technology


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The Newest is always Best …

!Emphasis on So� Skills


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It is clear that Arab CEOs favor so� skills such as problem-‐solving and communica�on skills over the ability to perform rou�ne tasks. The Interna�onal Labor Organiza�on corroborates these finding when sugges�ng that employability is closely linked to the capacity of an individual to adapt to change and the ability to combine different types of knowledge and build on them by managing self-‐learning throughout his/her working life

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!KM Enablers and Barriers


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!KM Opportuni�es and Challenges


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!Expat Know-‐how Transfer


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When asked to iden�fy whether there was an adequate transfer of ‘know-‐how’ expatriates to na�onal staff, 74% of Arab CEOs believed that this was the case. That said, the propor�on of CEOs in the UAE and Qatar who shared this view was lower than the Gulf average of 70%. Conversely, confidence was much higher amongst CEOs in the Levant at 88% and North Africa at 85%, results that can be a�ributed to the higher na�onal produc�vity and educa�onal levels prevalent in those sub-‐regions.

!Expat Knowledge Transfer


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!Corporate Culture is Key

www.strategy-‐business.com/ar�cle/11404


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!Tribal Leadership

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Leadership Challenges and Opportuni�es © 2014, John P. Girard, Ph.D.

h�p://www.triballeadership.net/what-‐is-‐tribal-‐leadership/diagnosing-‐culture

!Tribal Leadership

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Leadership Challenges and Opportuni�es © 2014, John P. Girard, Ph.D. h�p://www.ted.com/talks/david_logan_on_tribal_leadership.html

!Free Audio Book

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Leadership Challenges and Opportuni�es © 2014, John P. Girard, Ph.D.

h�p://www.triballeadership.net/audio-‐book

Where is the wisdom we have lost in

knowledge? Where is the knowledge we have

lost in information?

—T. S. Eliot, The Rock (1935)

CHAPTER 1

THE WHERE


!Impact of Social Media


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!Do you know your customers?

“A social trend in which people use technologies to get the things they need from each other, rather than from tradi�onal ins�tu�ons like corpora�ons.” groundswell.forrester.com


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The Social Technographics™ Ladder

Inac�ves neither create nor consume social content of any kind

Spectators consume social content including blogs, user-‐generated video, podcasts, forums, or reviews

Joiners connect in social networks like MySpace and Facebook

Collectors organize content for themselves or others using RSS feeds, tags, and vo�ng sites like Digg.com

Cri�cs respond to content from others. They post reviews, comment on blogs, par�cipate in forums, and edit wiki ar�cles.

Creators make social content go. They write blogs or upload video, music, or text.

Creators

Cri�cs

Collectors

Joiners

Spectators

Inac�ves

!The Social Technographics™ Ladder


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Creators

Cri�cs

Collectors

Joiners

Spectators

Inac�ves

US 55+ 12% 28% 12% 26% 64% 30%

US 18-‐24 46% 50% 38% 85% 89% 3%

US 35-‐44 23% 34% 20% 54% 73% 17%

2010 24% 37% 21% 51% 73% 18%

2007 18% 25% 12% 25% 48% 44%

US Adults !

The Social Technographics™ Ladder


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Creators

Cri�cs

Collectors

Joiners

Spectators

Inac�ves

2009 49% 46% 19% 48% 76% 9%

2007 38% 27% 14% 41% 39% 36%

South Korea Adults 2007 22% 36% 6% 22% 70% 26%

Japanese Adults 2009 34% 30% 11% 26% 69% 23%

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www.km-‐me.com info@km-‐me.com

KM Middle East 2014 10 – 12 March

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!About


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The theme of KM Middle East 2014 is Knowledge in Ac�on: Moving from theory to prac�ce. Bringing together interna�onal speakers, academics, leading knowledge management prac��oners, along with business and government leaders, KM Middle East 2014 promises to be the premier knowledge-‐focused event in the region.


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!Overview


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KM Middle 2014 marks our fi�h annual conference. The event has grown from a humble gathering of interested colleagues into a major event a�rac�ng par�cipants from five con�nents. KM Middle East 2014 will build on this founda�on by providing a world-‐class event offering an incredible opportunity to reflect, collaborate, and learn. Vision: To be the premier knowledge management event in the Middle East. Mission: We inspire organiza�ons to create and exchange organiza�onal knowledge.

!KM Middle East 2014


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The conference will provide an opportunity for business and government leaders to: Ø Learn about regional and interna�onal knowledge management projects, past, present, and future.

Ø Assess the business value of empowering knowledge workers.

Ø Learn from other's knowledge management successes and failures.

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Fred Aubin -‐ Canada

Talk: Levering knowledge through Wargaming and Red Teaming Seminar: Game Theory as a Cogni�ve Construct to Reinforce your Strategic Level Decision Making

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Zaid Hamzah -‐ Singapore


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Talk: Making your strategy s�ck with a strategic story Seminar: Storytelling for Leaders: how to influence, engage and inspire

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Douglas Weidner – USA


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Talk: The Secret for KM Success -‐ Personal Knowledge Management Seminar: KM101 – Create a Solid Founda�on for KM Success

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Madan Rao – India


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Talk: Change Management for Knowledge Cultures: Strategies for Effec�ve Communica�on Seminar: Knowledge Management: Evolu�on and Maturity Models


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Stephanie Barnes – Canada


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Talk: Aligning People, Process, and Technology for Knowledge Management Success Seminar: Aligning People, Process, and Technology for Knowledge Management Success: a detailed discussion.

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HE Prof Dr Ali Mohamed Al Khouri – Emirates ID


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Talk: Knowledge Management-‐ Driving the Knowledge Economy

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Dr. Yousuf Al Suwaidi – Dubai Courts


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Case Study: Is Knowledge Management a Compe��ve Criteria Towards Excellence in the Government Sector


in the Arab World

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John P. Girard, Ph.D. [email protected] www.johngirard.net

(by crea�ng a Knowledge Environment)

!

empowering knowledge workers in the arab world

Business