David BattleAdvanced Health Info

REPORT 9 – EMR TRAINING

TRAINING NEEDED

Creating a training strategy for an organization is a process that could be fairly easy or a challenge depending on the end-users ability to adjust to the new change. An assessment has to be completed for the organization providing the trainer with the information needed to create a detailed strategy of what training will be needed, the way it should be conducted, and the timeframe needed to complete the training process. The creation of the strategy would begin with an assessment of the organization finding out what information or skills they would like to learn. Followed by the assessment would be a GAP analysis required by each member who would need to attend the training sessions. The GAP analysis would determine the basic knowledge that each member had about technology and tell what they should be learning. Based on knowledge they would be separated into groups. When the analysis was completed it would help decide how long the training process would take and a schedule could then be created.

This organization happens to be a medical facility that wants to make the transition from using paper documents to performing all tasks on the computer. Committing to technology based organization is a huge step especially when the organization isn’t familiar with technology. Most individuals are technology illiterate which hinders the learning process when trying to implement this type of process. Being that they are welcoming the introduction to new technology the transition will be much easier.

The initial training would consist of learning what the windows system was and how it operated. Assuming the staff already knows how to turn the computer on and use the mouse and keyboard I would move to the windows interface. The windows interface training would consist of. The basics of the interface would be learning to find programs under the start menu and operate the directory. The function of the directories would include finding folders, creating new folders, and deleting folders. I would then show them how to log into the system to create a username and password while explaining the importance of security.

Installing programs will be one the most important aspects to using a computer so I would show them how to install and uninstall all the programs they need such as Microsoft Office. The staff would also need to know how set their email system up in which Microsoft Outlook could be used.

Creating a website is not something you can learn in a few months. It takes years of practice to learn how to create a decent website so I would install Wordpress on their system

allowing them to manage their domain and website easily. The Wordpress would contain all the post-surgery videos, training material for patients, and paper instructions for patients.

Setting up the network connection would probably be one of the more challenging tasks for the organization. Having to understand how the network connections work with IP addresses would take a while for them to understand so setting up a wireless router would be the simplest solution. They would also need to know how to set up backups and other things like running virus protection software. So I would show them how to set a group policy to automatically run backups, system updates, create system restore points, etc.

TRAINING SCHEDULE -16 Week Process

Assessment Week 1

o Perform Initial Assessment - Monday - 10:00am – 12:00pm Have the organizational leaders perform a Delphi Analysis to see what

skills the employees would like to learno Assessment Data Collection – Wednesday - 10:00am – 12:00pm

Meeting with organizational leaders to discuss the skills the staff members would like to acquire

Analysis Week 2

o GAP Analysis Give staff members a week to fill out the survey composed of a list of

skills that would be needed to learn the material they requested Analyze responses Find a champion

Design Week 3

o Create Design and Timeframe Design a training strategy consisting of the tasks requested Tell staff what the training lessons will consist of Create a schedule and distribute it to the organization

Implementation Week 4-6

o Implement Training –2 Classes /10:00am – 11:00am then 1pm-2pm Start with basic skills of learning how windows interface works with half

of the staff before lunch and second half after lunch Login and Security Informational

Get staff started on practicing how to type using Mavis Beacon Week 7

o Software Installation Start installing necessary software Show them how to install software

Week 8-9o Software Usage

Introduce to Lynda.com Show them how to use Microsoft Office: Word, Outlook, etc. Show them how to use Wordpress

Week 10-14 – The site will be visited for in person trainingo Networking

Group Policies, Wireless, Backups, System Restores, Printers, etc. Week 15

o Specialized Review This will cover any classes that staff missed or if they have questions

about a particular section of trainingEvaluation

Evaluations will be conducted starting week 4 and continuing until the final week. Each evaluation will measure how well the knowledge is being retained.

Changes will be made accordingly to analysis Schedule adjustments will be made accordingly Final week analysis will be conducted measuring the final state of the organization Week 16

o Close Contracts Celebrate

TRAINING TOOLS

The first training session would be about the Windows interface. Depending on whether the organization wanted to use Windows 7 or Windows 8 would decide which training method was used. If W7 was chosen I could walk the organization through the steps without any assistance. If W8 was chosen I would have to use a few videos from Lynda.com because the interface varies a little from W7. Lynda.com is a training site that contains tutorials on different IT topics. The training process for learning how to install software would consist of watching the webinar that I would host. The security portion is one of the most important parts. Some of the tutorials would come from myself and some would come from HIPAA considering they probably aren’t familiar with HIPAA’s rules concerning technology.

Microsoft Office products would be the next focus of the training session. Since I have a lot of experience with Microsoft products most of the training would come directly from my knowledge which would be compiled into a video format for the trainees to watch. It would also be recorded so they could go back and watch the video whenever they pleased. I would also use Lynda.com being that it contains just about all the information that would be needed. Mavis Beacon would also be used as a training tool to teach the employees how to type efficiently. Knowing how to type with accuracy would save a significant amount of time for the organization.

Wordpress is a content manage system that’s easy to use which will allow them to maneuver through the software. I will conduct a lesson through the webinar showing them how to download the software. Wordpress is simple website where it tells you what you should click. For example, there’s an Add Media button that would allow them to upload the post-surgery videos. If they wanted to learn the more complicated side of web design such HTML, CSS, or PHP I would direct them to W3Schools. Lynda.com could also be used for this training for as it covers these topics.

When preparing to show the staff members how to setup their network I would show them in person. I believe this method is more effective than showing them via satellite. I would use videos to show them terminology but I would hook up the systems for them while they watched then allowed them to practice. A demonstration would be performed showing them how to set a password for the wireless router and how to find their IP addresses. I would also demonstrate how to add a printer to their network. Being that they would be using a wireless system I would make sure there was a wireless printer and not have to worry about using an Ethernet port.

The training lesson to set up group policies for the entire organization would only be showed to the organizational. Only the administrators will be controlling all the computers in the office so they would be shown in a separate training session. There would be a video that I would only give to them. If the other employees even knew what a group policy was they would have to search for it. I would set up the automatic updates through the group policy and show them how to setup create a restore point in case one the computers catches a virus or something where they have to revert back to an earlier period. Since all these tutorials have videos the staff members can always review any topic they please if something is unclear or forgotten.