emw me presentation
TRANSCRIPT
Smart Convergence Experts
EMW Fundamentals
Est. 1991 Privately Held Profitable since inception 2009 Revenue 200% increase from 2008 Similar growth expected in 2010 ISO 9001:2008 Accredited, Moving towards ISO 20000 Management Team Experience
– Sprint/Lucent/AT&T/Lockheed Martin 180+ professionals world wide Expected Roster of 200+ by EOY 2010 90% of Roster Cleared Personnel
About EMWEMW Inc.
EMW FUNDAMENTALS
About EMW
Established January 2004 Average 100% Annual Growth since 2004 75% are Members of Technical Staff Management Team Experience
– Avaya/Lucent/AT&T/SAIC/CSC Positive Cash Flow Funded through Receivables since 2005
EMW ME Corporate Facts
EMW FUNDAMENTALS
Global Presence – Local Reach
…………………………………………………………………………………………………………………………………Technical Skill-sets, Matrix Management, Cooperative Marketing Combine
to support EMW Teams throughout the world
EMW FUNDAMENTALS
Washington, DC
OhioNew Hampshire
New JerseyFlorida
North Carolina Dubai, UAEAbu Dhabi, UAE
Brussels, Belgium
Baghdad, Iraq
Beijing, China
KyrgyzstanAfghanistan
EMW Differentiators
Consultancy Services
Superior Services 24x7, Advance Hardware Replacement, Hotline, Ticketing system , Escalation Procedure
Offices in Abu Dhabi and Dubai
Customer Focus Top 50 Enterprise Technology Firms in ME
EMW FUNDAMENTALS
Certified Engineers(Avaya, Brocade, BlueCoat, Cisco, Juniper and Trapeze)
Certified Developers (Contact Center, CRM, SIP & Hospitality Telephony Application )
EMW CREDENTIALSEMW’s UNIQUE AVAYA CREDENTIALS:• AVAYA PLATINUM SERVICE PARTNER
• 4 Total Avaya Certified Expert – ACE
• 8 Total Avaya Certified Specialist – ACS
• 37 Total Avaya Certified Associate – ACA
• 2 Total Avaya Professional Sales Specialist – APSS
• 2 Total Avaya Professional Design Specialist – APDS
• 126 Total Product Authorization Classified as below:
50 PA for Selling
35 PA for Design
41 PA for Implementation
EMW FUNDAMENTALS
EMW PARTNERSHIPSEMW FUNDAMENTALS
2009 Enterprise Systems Integrator of the Year – ITP 2008 Best Networking Integrator in the Middle East – ITP Topmost System Integrator in the Middle East – ITP 2007 Partner of the Year – Converged Solutions – Avaya Exceptional Performance – Trapeze Best Wireless Implementation @ Burj Al Arab – ITP Partner of the Year (Technical Capabilities) – Juniper 2006 Partner of the Year - Avaya Best Fixed Network Implementation @ Burj Al Arab – ITP Best Converged Network Implementation @ Emirates Bank – ITP 2005 Best IP Telephony & Mobility - Avaya Exceptional Contribution Award – Foundry
Our Awards ( UAE Office)EMW FUNDAMENTALS
Single Point of Contact. 24x7 Support. Sample Response Time
– Major Faults : One hour– Minor Faults : Next business day
Tier I & II Support Level. System Manufacturer Registration. Development Resources Access Bug Fixes and Patches On-site Proactive Maintenance
EMW Service Level AgreementEMW FUNDAMENTALS
CALL CENTERS
EMW CUSTOMERSEMW FUNDAMENTALS
EDUCATION
HOSPITALITY
MULTINATIONAL CORPORATIONS
EMW CUSTOMERSEMW FUNDAMENTALS
COMMUNICATIONS & MEDIA
REAL ESTATE
EMW FUNDAMENTALS
EMW CUSTOMERS
FINANCIAL
GOVERNMENT & AVIATION
LOGISTICS
EMW FUNDAMENTALS
EMW CUSTOMERS
MEDICAL
RETAIL
HOSTING
CONSULTANCY
EMW FUNDAMENTALS
EMW CUSTOMERS
Mr. Ali Abdul Aziz Al Ali, IT Division Manager,ADNOC Distribution, Abu Dhabi, UAE
On Behalf of ADNOC Distribution; IT Division Manager would like to extend
his thanks and appreciation to EMW – Staff & Management for their prompt
response and action taken couple of tasks while attending an urgent
support call made by us. They showed a great understanding and real
“Customer-Comes-First” attitude & response to any contact with a speed of
mutual trust between us to fix our problems. It is this kind of service and
support that keeps our business relationship with EMW a unique one.
Thanks again and keep up the good work”
EMW FUNDAMENTALS
Customers Testimonials
Mr. Sabir KV, IT Manager,Cupola Teleservices, Dubai, UAE
"With a technology infrastructure that supports over 1,000 seats, CTS has
grown rapidly over the years due to the growing popularity of companies
outsourcing their call centre requirements. CTS is highly focused on
perpetual technology enhancement to help meet its business objectives and
customer requirements."We are happy to confirm our mutually beneficial
partnership with EMW which has helped to attain our goals over the last
couple of years. The current implementation will substantially increase the
value and service delivery to our customers”
EMW FUNDAMENTALS
Customers Testimonials
Mr. Khaled Moussa, Group Chief Technical Officer,GAP Corp, Dubai, UAE
“With an expansive operation across the Middle East and a growing base of
prestigious clients, we need to equip all our branches with the latest call
centre and IP telephony technology in order to provide timely and
personalized assistance and service 24/7, 365 days a year. We also need a
system that makes our internal communications efficient and at the same
time is cost effective. EMW as an implementation partner has the right
combination of necessary experts from the voice, data and application
fields, which reassures us that the project will be successful and will
achieve the required objectives. We had a previous implementation
experience with them and they proved that they deliver their commitment
and do not oversell their service like lots of vendors in the region”.
EMW FUNDAMENTALS
Customers Testimonials
Mr. Abdulsalam Rahma Bastaki, Director of IT & Services,Dubai Silicon Oasis Authority, UAE
“We feel that EMW has helped us greatly to create a flexible, cost effective
and reliable communication platform that supports our ongoing investment
and growth plan”
EMW FUNDAMENTALS
Customers Testimonials
Mr. Eyas Khashan, Director Information Technology Resources,PAN Emirates Furnishing , UAE
“Initially I worked with EMW as my Avaya VOIP deployment, and I was very
happy with the support engineer’s skills and knowledge, EMW sales team is
very knowledgeable about the latest technology which helps you taking the
right decision.”
“I don’t think there will be any problem migrating the system, since it is the
same vendor and the same implementer, so I am satisfied that the
migration will be very smoothly.”
EMW FUNDAMENTALS
Customers Testimonials
Mr. Faris Saddi, Chief Information Officer, Commercial Bank International
"EMW efficient project management approach enabled the Call Center Project
to be implemented on before time, and on budget. This surprised the
customers at the fast pace in which it was moving towards customer
satisfaction. On the conversion to Silverlake Core Banking System, EMW
worked alongside the project delivering the integration with tremendous
flexibility in line with the Silverlake changing deadlines. Financial guarantees
were not a concern to EMW, many times getting a contract signed after the job
was done. Besides their technical efficiency, we find EMW an easy company to
partner with.”
EMW FUNDAMENTALS
Customers Testimonials
Mr. Mark Sammut, IT Manager, DHL Express Worldwide
"As our chosen integrator EMW has been involved in upgrading our previous
PABX to a VoIP model and getting our sites linked to a single integrated
platform. To achieve that, a number of prerequisites needed to be in place. The
project needed to allow our business to keep functioning during the migration
and as such planning this was crucial. A good IP schema segmented in to
VLAN templates is imperative for multiple sites, as is setting up quality of
services end-to-end."
EMW FUNDAMENTALS
Customers Testimonials
Dr. Mostepha Belmihoub, Computer Center Director, University of Sharjah, UAE
“After thorough investigation of the available WLAN technology vendors we
selected the Trapeze Networks Smart Mobile solution by EMW. The main
reasons were the long term relationship with EMW, our Systems Integrator and
the proven functionality of the Trapeze Mobility System”
EMW FUNDAMENTALS
Customers Testimonials
Dr. Tayeb Kamali, Vice Chancellor, Higher Colleges of Technology
“It is important for students to have fast and easy access to online resources
from multiple locations, which will facilitate learning and the exchange of ideas,
and promote a dynamic lifestyle in the campus. To achieve this, we wanted a
wireless solution that would not require us to tear out our existing wired
infrastructure, and would also enable us to implement fixed mobile
convergence applications in the future“
EMW FUNDAMENTALS
Customers Testimonials
Mr. Khamis Bu Haroon, CEO, Commercial Bank International
"Our new partnership with Avaya is in line with our new corporate identity and
vision. It reflects our promise to be a customer-centric bank with all the
answers. Becoming more accessible helps us serve our customers better,
and underline the way we are positioning ourselves in the market.“
EMW FUNDAMENTALS
Customers Testimonials
Mr. Abdullah Thabit, IT Director, Paris Gallery
"As one of the leading retail brands in the UAE, it is important that our employees are efficient and informed at all times, to assist customers and keep business flowing smoothly in every showroom. Rolling out Avaya across our showrooms offered us a streamlined approach to our voice, contact center and unified communications. Our business and engineering team can now collaborate and manage all moves, adds and changes across all showrooms with minimum on site intervention. The Paris Gallery experience is what keeps us distinctive and special to our high-net worth customers, and a key element of this is delivering top quality communications to the premium brands that display goods in our stores. Avaya and EMW enabled us to keep our staff, and brands consultants, in constant contact with each other, almost in real-time."
EMW FUNDAMENTALS
Customers Testimonials
EMW FUNDAMENTALS
P.O. Box 110338, Abu Dhabi, U.A.E. P.O. Box 502295 Dubai, U.A.E.Tel: +971.2.553 0770 Tel: +971.4.3686700 Fax: +971.2.553 0773 Fax: +971.4.3908680