ENA Voice Overview

Oct 2016

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Agenda

I-Light and ENA Partnership

ENA SmartLink – PRI and SIP Connectivity to Existing PBX Implementations

Comparing Hosted VoIP to Premises-based VoIP Solutions

ENA SmartVoice – Fully Managed, Cloud-based VoIP Solution

Improving Security and Communication with ENA SmartVoice

Keys to Successful Deployments

Q&A

About ENA

Operating Nationally Statewide Broadband and Wi-Fi Contracts

Idaho State Department of Education Indiana Department of Education Indiana State Library Mississippi Library Commission New Mexico Public School Facilities Authority North Carolina Department of Public Instruction Tennessee Education Broadband Consortium Tennessee E-rate Consortium Vermont Agency of Education

Atlanta Public Schools, GA Baltimore City Public Schools, MD Broward County Public Schools, FL Clay County Schools, FL Clayton County Public Schools, GA Cleveland Metropolitan School District, OH Forsyth County Schools, GA Hamilton County Department of Education, TN Henry County Schools, GA

Houston Independent School District, TX Indianapolis Public Schools, IN Knox County Schools, TN Metropolitan Nashville Public Schools, TN Prince George’s County Public Schools, MD Shelby County Schools, TN West Ada School District, ID

Large School Systems in the U.S. Served by ENA Large Integrator Contracts Served by ENA

Supporting Apple’s national ConnectED initiative

Supporting HP’s MLTI contract in Maine

Serving as the Wi-Fi provider for CSRA’s Alabama statewide contract

Supporting Cox Communications’ statewide Carrier and Broadband Services contract in Arizona

Exceptional Performance

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Comprehensive Infrastructure as a Service Solutions for K–12 Schools, Higher Education Institutions, and Libraries

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I-Light and ENA Partnership

• ENA operates the IN statewide K-12 and Public Library Networks

• Peering relationship with I-Light through the Indiana GigaPOP enables: • Seamless connectivity between the two communities and facilitates high-

level interaction between I-Light members and IN K-12 and library communities

• Access to Internet2 for Indiana school corporations

• Multi-state connections to Internet2

• Focus on strong collaboration with entities across the nation similar to I-Light

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ENA SmartLink • Provides bundled dial tone features to your current

PBX, Key System or IP PBX • E911 and 411 directory services • Keep your directory listings and phone numbers • Simple Billing • Carrier class reliability • Available for Direct SIP, Analog and/or PRI connections

ENA Services becomes your telephone company

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Three connection classes:

ENA SmartLink Analog: • Inbound/Outbound calls are delivered over your IP infrastructure and translated to

a standard analog connection to terminate to your PBX or Key system

ENA SmartLink PRI: • Inbound/outbound calls are delivered over your IP infrastructure and translated to

either a full or fractional PRI to terminate to your PBX

ENA SmartLink IP: • Creates a direct SIP trunk between your IP PBX and ENA’s voice platforms • Offers increased scalability • More cost-effective because it doesn’t require the purchase of line cards or

gateways

ENA SmartLink Service Options

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• Priced on a per port basis – allowing you to purchase only what you need

• 1000 minutes of usage per port included in the monthly charge

• Unused minutes will roll over to the next month, expiring June 30th each year

• Local number portability – bring your numbers with you

• Caller ID – Easily identify callers, saving time and administrative resources

• Direct inward dial (DID) – Inbound calls can be routed directly to any DID-enabled extension instead of a front desk operator

• Hunting/Rollover – Incoming calls roll to the next available channel

• Simple Billing

ENA SmartLink Features

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Overview ENA SmartVoice is a managed service that combines carrier dial tone calling capabilities with Next-Generation IP PBX features in one convenient, cost-effective solution

• Standard telephony features

• Intuitive, online administrative and end user interfaces

• Online training videos available to all users

• Industry standards protocols

• Future-Proof, Flexible Investment

• Simple Billing

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Hosted vs. Premises Based Hosted VoIP

• All maintenance, support, hardware and software upgrades are included

• No local server/PBX required

• Limited upfront Capital expense

• Scales easily

Premises Based VoIP • Customer is responsible for

maintenance, insurance, software and hardware upgrades

• Customer needs server/PBX housed on site

• Large Capital upfront expenditure for PBX and phones

• Scaling may be more expensive due to hardware sizing

VS.

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ENA SmartVoice Prime: Designed primarily for lecture halls, lobbies and other low use phones, like conference rooms • Includes standard telephony features (i.e. hold, transfer, call park/pick up) and voice mail • Package includes: unlimited on-net calls and 100 minutes of off-net domestic usage

ENA SmartVoice Plus: • All the ENA SmartVoice Prime features, plus: • 500 minutes of off-net domestic usage • Find Me Follow Me • Directed/Group Pick up • Enhanced Monitored Extensions

ENA SmartVoice PlusOffice: Ideal for Main Number/Departmental Call Flows • All the ENA SmartVoice Plus features, along with the ability to assign the number on up to 6 phones

ENA SmartVoice Pro: • All the ENA SmartVoice PlusOffice features, plus state of the art features, like: • Smart Call Forwarding • Call Scheduling • ENA SmartVoice Go mobile app with Call Jump

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ENA SmartVoice Mobile Service Offerings ENA SmartVoice Mobile: Designed for your staff on the Go!

• Access to ENA SmartVoice Go Mobile app

• Includes 250 minutes of off-net usage

• Does not include a desk phone

ENA SmartVoice Plus Mobile: • All the features of ENA SmartVoice Plus, along with access to the ENA SmartVoice

Go mobile app

*ENA SmartVoice Go with Call Jump is included with our ENA SmartVoice Pro Extension Package

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ENA SmartVoice Go • Mobile app available with ENA SmartVoice

Mobile, ENA SmartVoice Plus Mobile, and ENA SmartVoice Pro

• Supported on iOS and Android • Uses WiFi/3G/4G/LTE • Smartphone acts as the ENA SmartVoice

extension • Make and receive calls • Check your call logs • Listen to your voicemails • Change your call forwarding settings • Switch the call from your Go app to your

cellular number if you enter an area that doesn’t offer strong data connections

• Utilizing Call Jump seamlessly allows you to switch calls between your desk phone and ENA SmartVoice Go app on your smartphone (ENA SmartVoice Pro only)

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Auto Attendant ENA SmartVoice offers an optional

Auto Attendant • The Auto Attendant provides the ability for callers

to Dial by Name, Department, or Extension

• The administrator can record customized Greetings

• Schedules can be established to play different greetings/provide different options based on Time of Day/Day of Week (TOD/DOW) as well as holidays/breaks

• Messages/Bulletins can be inserted ahead of the normal greeting to alert callers to unexpected closures due to severe weather or provide information regarding a lockdown

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Features important to Educational Institutions ENA has tailored our ENA SmartVoice service to meet the needs of the education market

• 911 email or text notifications

• Weather alerts & forecasts

• One to One and One to Many (Zone) paging

• Ability to pull Call Detail Records via the Admin portal

• Upload Customized Messaging/Music On Hold Files

• Integration with existing analog overhead paging systems, as well as SIP paging offerings

• Loud ringer package for use in noisy areas like cafeterias, mechanics bays, boiler rooms, etc.

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ENA SmartVoice IP Phones ENA offers the Polycom VVX line of phones

We continue to evaluate new phones to add to our portfolio

ENA SmartVoice service includes full handset software management

All phones come with a 1 year advanced replacement warranty

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Sample Phone Options

VVX camera

Please see our handset brochure for more information regarding available phone models.

VVX 301/311 VVX 401/411 VVX 201

VVX 501 VVX 601 VVX expansion module

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VVX Phones Polycom’s VVX line of phones

• GigE Models (VVX 311, 411, 501, 601) • Color and Touch Screen Models (VVX 501 and 601) • Active Directory/LDAP integration allows for

accessing corporate directory on the phones • Customer’s LDAP directory must be populated • Requires some configuration

• Side car supported on multiple phone models • VVX 401/411/501/601

• One side car offers 84 configurable buttons • USB Camera (VVX 501 and 601)

• Supports point to point video between VVX phones, as well as the ENA SmartVoice Go client

• Support One to One Intercom, as well as One to Many (zone) paging

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VVX Phones-Corp Directory

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Phone Configurator • Configure phones using a

graphical user interface

• Allows for easier remote management of phones

• You don’t need to go on site to make changes for users

• Available via the end user and admin portals

• Configure one phone at a time, or make changes that will apply to all phones of a particular model

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Service Access

Portal

Outlook*

Widgets*

Mobile*

*Package dependent

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SIP Alerter/Loud Ringer • Supports Multicast functionality

• Can be part of a Polycom group page, for overhead voice pages

• Registers as a SIP endpoint • Can act as a loud ringer • POE: makes deployment easier • Comes with several audio files but

customers can also upload their own • Web interface for easy configuration • Much louder than pages over the

telephone speakers

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Strobe Light Can be used as an alerting device to indicate when a call comes in, when a phone is in use or when a page is received

• Network Managed SIP endpoint

• Can be part of a Polycom Paging Group

• Visual Notification without audible noise

• Notification in noisy environments or for hearing impaired

• Supports POE

• Long range visibility from any angle

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SIP Door Phone • Registers as a SIP endpoint

• Connects with the phone system, allowing staff to greet visitors and grant them access to the building by entering a code on their ENA SmartVoice phone

• Configurable via a web interface

• Requires integration with customer door lock system to allow remote unlock function

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Audio Conference Bridging • 10 port and 25 port options • Reservation-less/Always available • Unlimited usage, no per port/per minute fees • HD audio for callers participating from an HD compatible

phone • 100 Speed dials for people you conference regularly • Ability to record conference calls

• Up to 120 minutes of recording

• Online moderator interface for call management • Mute users • Drop users • Start/stop recording • See who is on the call

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Keys to a Successful Deployment

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Large Scale Experience • ENA has installed two of the largest Hosted VoIP deployments in the

North American education market and has considerable experience managing and delivering large scale data and voice deployments:

• Prince George’s County Public Schools: 235 sites, 15,000+ handsets

• Shelby County Schools: 200 sites, 13,000+ handsets • Atlanta Public Schools: SIP trunking services and

assistance with services migration and porting of 10,000 DIDs

• Our streamlined processes and custom applications enable us to efficiently deploy thousands of handsets across an entire district or institution

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Migration Strategy • Numerous deployment options • Keep your current phone numbers (at most sites) &

directory listings • Possible to migrate buildings/sites over an extended

period of time • Phased turn up

• New phones can be installed at a location a couple weeks prior to port and will be “live” for calls to other ENA SmartVoice users and for outbound calls, but won’t be able to receive calls from the PSTN. This allows users to “practice” and become familiar with the phones prior to their Go Live/Port date.

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Keys to Successful Deployments ENA provides a dedicated Project Manager to your

implementation

The importance of Data Gathering! • ENA conducts pre-installation interviews with key personnel at each site to

determine their phone/feature needs • Main/Departmental call flows: Talk to main answering points • Admin buildings: We meet with each department individually

• This makes the transition go more smoothly • Less resistance from end users, because we take the time up front to

talk about how they are using their phones today, and how the new system can meet their needs

• ENA has the information we need to properly configure service up front; meaning fewer changes immediately after the “Go Live” date

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Keys to Successful Deployments – cont’d Weekly Project Status meetings

• ENA holds weekly status meetings to keep customers up to date on where we are in the project

• We will provide you with an Implementation Dashboard that can be shared with your organization to show the current status of the project

• The Project Manager will maintain a detailed spreadsheet of each task and target completion date for every site being deployed

• ENA will have representation from all impacted departments on these calls • The agenda/scope/frequency of the meetings can be tailored to meet your

exact needs

Partnership • Although ENA SmartVoice is a fully hosted solution, you maintain full

administrative control • Collaborations between and participation by both ENA and our customer

throughout the design and implementation process are keys to project success

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Implementation Task Flow

Superior Project Management • Each implementation is unique. ENA will work closely with your team

to manage the entire transition. • We have experience with numerous complex installations and

transition projects • Site assessments ensure transition to our service occurs smoothly • Our implementation methodology does not end with the installation

of equipment but provides for ongoing interaction with our voice customers to ensure that the value and usefulness of the service is maximized.

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Training Customer Support Staff

• ENA provides training to your staff that will support the phone system locally

• We train them how to use the Administrator portal to manage the system, as well as basic troubleshooting

• We can tailor the training to different roles depending on the tasks they perform for your institution

End Users • ENA developed training videos that many districts use to train their end

users • These can be viewed at any time over the Internet • They are broken down by phone model and feature, so a user can watch

a video on a specific topic, rather than having to sit through an entire training session. Each video is between 30 seconds and 2 minutes.

Help Website (help.ena.com) • Contains training presentations, quick reference guides, user guides,

training videos, troubleshooting steps, installation/provisioning instructions and much more

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Post Deployment Ongoing ENA Commitment and Support

Dedicated Account Service Manager • Serves as your single point of operational and account contact • Manages the overall customer relationship and is supported by a local team of

highly qualified and experienced engineers, project managers, and senior executive management

• Contact for requesting new services, service changes or billing inquiries

ENA Customer Technical Assistance Center (CTAC) • Unmatched 24x7x365 support when needed by highly trained professionals

who utilize best practice frameworks to enhance the comprehensive customer support model

• Seamless and responsive service procedures with immediate collaboration with focused engineering resources or on-site local field operations, ready to engage when needed

• Reliable escalation procedures with a highly impactful and transparent escalation process that includes high-touch management attention

& Dedicated Account Service Mgr.

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Questions?