enabling collaboration for the flexible workforce

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Simply Smarter Communications Richard Kenny Plantronics Enabling collaboration for the flexible workforce

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Real time audio is essential for collaboration, here's how to get the best audio for a dispersed, flexible workforce

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Page 1: Enabling collaboration for the flexible workforce

Simply Smarter Communications™

Richard KennyPlantronics

Enabling collaboration for the flexible workforce

Page 2: Enabling collaboration for the flexible workforce

04/13/2023

Your workforce is increasingly dispersed

Global companies

Sub-contract work to individuals or other organisations

You need to collaborate more

Increasing productivity

The ‘old’ collaboration tools don’t work any more

Corridor conversations

Point to point calls or conferences

Team A in one room calling Team B in another room

Global Collaboration

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Page 3: Enabling collaboration for the flexible workforce

Most Employees Work Off-site Some of the Time

13/04/2023 3

How do we communicate and collaborate with them?

Page 4: Enabling collaboration for the flexible workforce

04/13/2023

New collaboration tools needed

Conference calling

Web conferencing

Personal video calling

We’re collaborating more than ever

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SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

Video Conferencingwith a webcam

Web ConferencingWebinars/Webcasts

Audio Conferencing

44%

62%

83%

56%

38%

17%

NOT VERY OFTEN/NEVERALL OF THE TIME/FREQUENTLY

Page 5: Enabling collaboration for the flexible workforce

04/13/2023

“YES!!! I HAVE EIGHT HOURS OF CONFERENCE CALLS TODAY!!!”

A mixed blessing

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Page 6: Enabling collaboration for the flexible workforce

04/13/2023

The Good, The Bad & The Ugly

The Benefits

Improved productivity

Reduced travel costs

Reduced environmental impact

The Downsides

Joining the call (re-joining the call)

Poor audio quality

Increased complexity

Are you really engaged?

Are you dressed?

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Page 7: Enabling collaboration for the flexible workforce

CONFIDENTIAL • 2011 BRAND RELAUNCH • 04/13/2023

Conference calls aren’t fun, but we can make them easier, simpler, and more comfortable

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Page 8: Enabling collaboration for the flexible workforce

04/13/2023

In the office

More comfort with wireless headsets for maximum mobility

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Page 9: Enabling collaboration for the flexible workforce

04/13/2023

On the move

Easier to join with great apps

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Page 10: Enabling collaboration for the flexible workforce

04/13/2023

At home

Simpler to manage with multi-connectivity

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Page 11: Enabling collaboration for the flexible workforce

04/13/2023

Wasted time on conference calls due to poor audio quality is major problem

Up to 90% of employees work outside the office at some point

Increasingly offices are open plan spaces

High levels of background noise negatively impact a call

All products incorporate acoustic intelligence to improve audio quality

Make every call sound like you are in the office

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Page 12: Enabling collaboration for the flexible workforce

04/13/2023

Increased collaboration has caused increased complexity

Endpoints

Communication channels

The Plantronics Calisto simplifies

Reduce desktop clutter in home office

Home office desk often shared space

Private office desk

Calisto with mic clip is ideal for video conferencing

Communication

Clear indication of when your microphone is mutes

Clear ability to mute or unmute microphone quickly

Calisto P800 is ideal for office workers with a private space, and home workers

Lets make it simple

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Page 13: Enabling collaboration for the flexible workforce

04/13/2023

Imagine a smart application that

Identified conference calls in your diary

Joined the meeting automatically

Instantly re-connected dropped calls

Plantronics Instant Meeting

Powerful, multi-platform application

Ideal for mobile professional

Simplifies joining conference calls whilst on the move

Joining conference calls the smart way

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Page 14: Enabling collaboration for the flexible workforce

CONFIDENTIAL • 2011 BRAND RELAUNCH •

Its not just about the technology

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Page 15: Enabling collaboration for the flexible workforce

Getting engaged?

Face-to-Face Voice Only

Body Language

55%

Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.

Journal of personality and social psychology 6(1): 109-114.

Tone of Voice 38%

Message 7%

Tone of Voice 87%

Message 13%

Page 16: Enabling collaboration for the flexible workforce

04/13/2023

Meeting etiquette rules apply

Have a clear objective

Be on time

Distribute material

Reference it clearly

Speak with impact

Engage a remote audience

Maximise your voice potential

Speech Impact is ideal for mobile professionals, office workers and home workers

Make your meeting smart – get the etiquette right

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23% gave full attention

27% were doing ‘other work’

13% surfed the internet

8% were NOT fully dressedSource: Speed Lead, Kevan Hall, 2009

Page 17: Enabling collaboration for the flexible workforce

04/13/2023

Preparing for a new culture

Cultural Resistance

Fear of Change

Managing Remote Workers

“How do I manage a team I can’t see?” • Establish Trust• Set Clear Expectations• Manage Performance• Conflict Management • Build Agreements

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Page 18: Enabling collaboration for the flexible workforce

04/13/2023

Summary

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Page 19: Enabling collaboration for the flexible workforce

04/13/2023

New way of working needs new culture

New technology must be simple and effective

One size does not fit all

Plantronics portfolio makes collaboration simpler and easier

Collaboration. Simplified.

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