enabling enterprise business agility › wp-content › uploads › 2018 › ... · 2018-07-20 ·...

Enabling Enterprise

Business Agility

Copyright© Agile Transformation Inc.

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About Me – Sally Elatta |President Agile Transformation Inc.

Developer > Architect > Trainer & Coach > EntrepreneurEnterprise Transformation Strategist

Public Speaker | Thought Leader | World Traveler [email protected]

mailto:[email protected]


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Activity: YOUR Drivers for Change?


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Problems We Are Trying To Solve

Slow time to market

No holistic transformation

strategy

Tech is sprinting while org still

stuck

Focus on delivering output

not outcomes

In-effective org and team design

Heavy in-flexible processes

Silos, hand-offs,

lack of trust

Competing business priorities

Limited SMEs causing long wait

in queues

Demand and Capacity are not

aligned

No focus, multi-tasking

several initiatives

No ROI or value measures

Cross-team dependencies

Fear of failureNo business/

customer integration

Heavy engineering practices, no automation


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5

GOAL: A High Performance Culture

We have a shared vision and know what is important

right now

We have a disciplined commitment to delivering

business outcomes

We deliver value predictably across all enterprise teams

Clarity

FocusPredictable Execution


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Why Enterprise Agility?Higher customer

satisfaction scores

Higher product adoption rates

2x-4x productivity = cost savings of up

to 30% + more output

10-15% impact on cost/income ratio

>90% employee engagement


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Enterprise Business Agilityhttps://agilityhealthradar.com/EBA


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Enterprise Value Stream > Pillar MappingSt

rate

gic

Init

iati

ves

Operational & Support

Lean Portfolio Management

Customer Seat at the

Table

Org. Structure & Design

Agile Framework &

Mindset

Leadership & Culture

Make it Stick

Technology Agility

Customer Insights & Feedback

Demand Management

Opportunity Assessment

SolutionDiscovery

Agile Delivery

Capacity Management


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Future of Work


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The New Way of Working

Customer Focus

• Design Thinking

• Client Journey

• Personas and Jobs to be Done

• Engage Frequently for Feedback

• Value/Outcome Focused

• Lean Experiments

• Validate Assumptions

Team Structure & Agility

• Cross-Functional

• End to End Teams

• Teams of Teams

• Communities of Practice & Enabling Teams

• Agile & Lean Mindset

• Backlogs Aligned to Outcomes

• Teams are Self-Organizing

Planning & Alignment

• Quarterly Planning Cadence

• Align Team Backlogs to Program & Portfolio Business Outcomes

• Demand/Capacity Alignment

• Lean Planning & Budgeting

• Metrics that Matters

Leadership Agility

• Everyone Contributes Value/Outcomes

• Leaders Coach/Develop People

• Leaders Remove Organizational Obstacles

• More Strategic, Less Tactical

• Leaders are Adaptive, Lead Through Change

• Empowering Leaders


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Workshop – Business Agility?

What does it look like to me?


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What Enables Business Agility


RolesThe ability to adapt to change, learn and pivot, deliver at speed,

and thrive in a competitive market

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Business Agility Definition

… because, gone are the days when bigeats small. Today fast is eating slow. The ability to learn and deliver fasterthan competitors may be the only sustainable competitive advantage

- Evan Leybourn, Sally Elatta

Copyright© Agile Transformation Inc. 14

Customer Seat at the TableEngaging Your Customer Start to Finish


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Embracing the Voice of the Customer


Lean Portfolio Management

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Aligning Business Outcomes

Portfolio, LOBStrategic Themes (Yearly Themes)

Product, Program, Quarterly Outcomes

Team Goals

Copyright(c) Agile Transformation Inc. | Confidential & Proprietary 17


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Lean Portfolio Governance | Big Picture

Team Outcomes

& Goals

< 3 Months

Team Capacity User Stories

< Iteration Team Outcomes &Performance

Team Growth Items

Team

of

Team

s

Quarterly Outcomes

3 Months

Team of Teams Capacity Features

1 - 3 MonthsTeam of Teams

Outcomes & Performance

Team of Teams Growth Items

Po

rtfo

lio

Strategic Themes & Outcomes

< 1 Yr.

InvestmentInitiatives/Epics

3 – 12 MonthsPortfolio


Organizational Growth Items

Ente

rpri

se

Strategic Intent

1 – 3 Yrs.Enterprise


Budget Portfolio Business Plan

1 Yr.

Enterprise Growth Items

Strategy Funding Work OutcomeResults

Ro

ll-u

p a

nd

Rem

ove

Ob

stac

les

Alig

n &

Ela

bo

rate

on

Ou

tco

me

s

Growth


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✓ Specific

✓ Measurable

✓ Meaningful

What is a Quarterly Outcome?

The impact or result sought by the business strategy or direction (what you're trying to achieve) - Gartner 2017

An Increment of Business Value is realized when Quarterly Outcomes are achieved!

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Outcome Definition | Team of Teams Level

www.AgilityHealthRadar.com

Objective Title:

Hypothesis Statement/Description:

Key Results / Metrics:

Title Progress Metric Now Goal By Date

Groups/Team(s)

# of Weeks(est)

Increase NPS score above 8

NPS(4)

5 8 April 302018

Mktg

Get face to face feedback from 3 customers

Interviewmeetings(0)

2 3 Dec 312017

Mktg 1 Week

Fix top 3 pain points for top 3 customers

Pain Points(0)

5 9 Dec 312017

Program Alpha (5 sub teams)

13 Weeks

Improve customer satisfaction

We believe that by addressing the top 3 pain points for our top 3 customers we will achieve higher customer satisfaction.

Overall Progress:

60%

66%

55%

60%

Estimated Cost:

Calculated based on # of weeks perteam, X avrg. cost per team 20k/week

$280,000

Customer/org Impact metric

Estimated ROI:

$500,000

www.AgilityHealthRadar.com

Objective Title:

Hypothesis Statement/Description:

Key Results / Metrics:

Title Progress MetricBaseline

Now Goal By Date

Groups/ Team(s)

# of Weeks(est)

Increase SMB membership by 20%

Membership(30k)

30k(-)

60k July302019

Sales 8 weeks

Launch SBM Non-Medical Product

Launch()

NotDone

Done Dec 312018

Program JAMZ (4 teams)

48 Weeks

Receive 100 quote applications for new product

Quote(0)

0 100 Feb2018

MKTG 4 weeks

Launch a new non-medical SMB product

We believe that by launching new SMB non-medical benefits insurance product to market we will increase our market share for small business members.

Overall Progress:

20%

52%

Customer/org Impact metric

0%

7%

Copyright© Agile Transformation Inc

Estimated Cost:

Calculated based on # of weeks perteam, X avrg. cost per team 30k/week

$1,800,000

Estimated ROI:

$6,000,000

0%

Outcome Definition | Portfolio Level


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Enterprise Visibility (EVR) Rooms

Where Quarterly Portfolio Planning Occurs


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Enterprise Visibility Room


Enterprise Visibility Room

Budget Allocation

Theme Allocation

Performance KPIs

Customer Segments &

Personas

Health & Maturity

Strategic Intent & Themes

Quarterly Outcomes /

OKRs

Obstacles


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Visibility & Alignment to Business OutcomesAgilityHealth Digital EVR Room

Demand Capacity Obstacles

Vistaprint – Enterprise Planning Case Study

90 Teams700 Team Members

Business & Technology

Objective: Improve visibility and planning at the enterprise level and align teams to business outcomes

https://bit.ly/2u2TYo2 | https://bit.ly/2MVpXOh

CEO was sponsor

https://bit.ly/2u2TYo2

https://bit.ly/2MVpXOh


Organizational Structure & Design


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How Might We?

Design true end to end

cross-functional

teams?

Align teams around value streams and

business outcomes?

Give them stability and

focus with the right

allocation?


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Organizational & Team Design

Value Stream (Portfolio)

Team 1 Team 2

Team of Teams (Program/Train)

Considerations

• Business & technology teams working together

• Reporting structure and # of managers

• Skill gaps and cross team dependencies

• Feature vs component vs shared service teams

• Decision to optimize around customer value or tech or process

• Engaging stakeholders in Big Team


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Measuring Transformation Progress

The

Transformation

Health Radar

provides a

scorecard of the

transformation

progress.


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Additional AgilityHealth Radars

View All Radars: https://www.agilityhealthradar.com/radars

Team Health SAFe ART Health

SAFe Portfolio Health

DevOps Health

Role Radars (PO, SM, Coach, Leader, RTE)

https://www.agilityhealthradar.com/radars

Next Steps & Key Takeaways


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EBA Transformation Journey

Lean Portfolio Mgmt.

Team and Org Design

Leadership Transformation

Make it Stick

EVR ROOM STRATEGY & EXECUTION

GETTING STARTED

DEEP DIVE

FORM TRANSFORMATION

TEAM

EBA STRATEGY & BASELINE

ASSESSMENT

ENTERPRISE BUSINESS

AGILITY 2 DAYEBA SEMINAR

AGILITYHEALTHLEADERSHIP

AGILITY TRANSF. PROGRAM

ORG DESIGN FACILITATED WORKSHOPS

AGILE LEADERSHIP ASSESSMENT

BUILD INTERNAL EBA LEADERS

(EBAS)

AGILE TALENT DEVELOPMENT

TEAM BASELINE ASSESSMENTS & GROWTH PLANS

BUSINESS OUTCOMES &

OKR WORKSHOP


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Thank You!

34

EBA Strategist Certification

(EBAS, IC-Agile BAF)AgilityHealthRadar.com

Sept 11th – 13th

Get Certified

enabling enterprise business agility › wp-content › uploads › 2018 › ... · 2018-07-20 ·...

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