Enabling flexible workstyles in the enterpriseAbstract:This paper describes the Microsoft vision for flexible workstyles, introduces theopportunities that motivate organizations to change, and discusses industrytrends that drive workstyle transformation in the enterprise. Common businessscenarios found throughout organizations today are also included to highlighthow new technology helps facilitate or improve each working scenario.

Microsoft Services

Author:Arno Harteveld, Architect, Microsoft Services

Publication Date:September 2012

Version:1.0

We welcome your feedback on this paper. Please send your comments to theMicrosoft Services Enterprise Architecture IP team at ipfeedback@microsoft.com.

AcknowledgmentsThe author wants to thank the following people who contributed to, reviewed,and helped improve this white paper.

Contributors:Imran Anwar, Sjors Dignum, William Heurdier, Robert Powalka, Vineet Rajput,Shankar Shankaradhas, Robert Standefer

© 2012 Microsoft Corporation. All rights reserved. This document is provided "as-is." Informationand views expressed in this document, including URL and other Internet Web site references, maychange without notice. You bear the risk of using it.

This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may copy and use this document for your internal, reference purposes. This document is confidential and proprietary to Microsoft. It is disclosed and can be used only pursuant to a non-disclosure agreement.

A Microsoft ServicesEnterprise ArchitecturePaper

CIO considerations for workstyle transformation

1

Table of Contents1. EXECUTIVE SUMMARY................................................................................................3

2. MICROSOFT VISION....................................................................................................3

3. BUSINESS MOTIVATION..............................................................................................43.1 PRODUCTIVITY....................................................................................................43.2 BUSINESS AGILITY ..............................................................................................43.3 ATTRACT AND RETAIN PEOPLE ......................................................................53.4 STANDARDIZATION REDUCES COSTS..........................................................5

4. KEY TRENDS DRIVING WORKSTYLE TRANSFORMATION..................................64.1 ALWAYS CONNECTED ......................................................................................64.2 NATURAL USER INTERACTIONS ....................................................................64.3 PEOPLE-CENTRIC ..............................................................................................64.4 SHIFTING FROM DESKTOPS TO MOBILE PCS AND DEVICES ................64.5 CLOUD COMPUTING ENABLES WORKSTYLE TRANSFORMATION ......6

5. ENABLING WORKSTYLE TRANSFORMATION ......................................................75.1 EXPERIENCE THE NEW START SCREEN ........................................................75.2 APPS TAKE CENTER STAGE ..............................................................................85.3 BUSINESS-READY ON A WIDE RANGE OF HARDWARE..........................8

5.3.1 Lower power consumption leads to longer battery life ................85.3.2 More options for sharing information and using

wireless devices........................................................................................95.4 BUILT ON A SOLID FOUNDATION ................................................................9

5.4.1 Built-in security ........................................................................................95.4.2 Put your secure corporate PC in your pocket................................10

6. KEY SCENARIOS ........................................................................................................106.1 WORK FROM YOUR PHONE ........................................................................10

6.1.1 Business benefits ..................................................................................116.1.2 IT benefits................................................................................................11

6.2 BUSINESS-READY TABLET ..............................................................................116.2.1 Business benefits ..................................................................................126.2.2 IT benefits................................................................................................12

6.3 WORK ON THE ROAD ....................................................................................126.3.1 Business benefits ..................................................................................136.3.2 IT benefits................................................................................................13

6.4 WORK ON YOUR OWN DEVICE ..................................................................136.4.1 Business benefits ..................................................................................146.4.2 IT benefits................................................................................................14

6.5 THE MODERN OFFICE ....................................................................................146.5.1 Business benefits ..................................................................................156.5.2 IT benefits................................................................................................15

7. CALL TO ACTION: GETTING HELP WITH WORKSTYLE TRANSFORMATION FROM MICROSOFT ............................................................15

8. REFERENCES AND RESOURCES ............................................................................17

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1. Executive summaryOrganizations are increasingly using workstyle transformation strategies tocreate people-centric environments. These environments are designed tosupport diverse workstyles and enable scenarios such as working remotely fromtablet devices, smartphones, and laptops.

Key benefits of embracing workstyle transformation include adoption of naturaluser interaction technology (such as touch, gesture, and speech), improvedbusiness agility from adopting innovative ways of working, better employeemorale, reduced costs, and improved security compliance.

This paper discusses some common business scenarios and how the newWindows 8 operating system supports and enhances these scenarios.Information regarding trends and motivations for the design of Windows 8 isalso included.

2. Microsoft visionToday, people work in multiple locations and on a range of devices. Apps anddata roam across diverse platforms, networks, and systems, and peopleconnect more seamlessly through cloud computing scenarios and ubiquitousconnectivity capabilities.

Microsoft took advantage of this increased connectivity and advances intechnology when designing Windows 8. These technological advances include:

n Thinner and lighter form factors (for example, tablets and ultrabook laptops)

n Long battery life (more than eight hours) through reduced energy consumption

n Sensors that track position (GPS) and motion (accelerator) of devices, whichenables new types of apps and experiences

n Standards such as Bluetooth and near field communications (NFC), whichprovide alternative options for devices to exchange information and connectto peripherals

These advances are pushing enterprises to adjust their strategies to provideways to support modern workstyles. Microsoft sees the rise of naturalinteraction as fueling new ways of working through touch, gesture, and speech.Multiple work modes have become the norm as people choose to use differentkinds of devices to work both inside and outside the office.

3

1 Harteveld, Arno C., “Enriching Customer Experiences in Financial Services with NUI,” May,2012

4

Figure 1. A sketch of the Microsoft vision for the consumerization of IT

Mobile workers who have direct contact with customers can benefit byexploring innovative ways of engaging with them, which can increase customerloyalty and revenue.

3. Business motivationEmbracing a workstyle transformation strategy provides compellingopportunities for organizations. For example, they can explore innovative waysto conduct business with customers, which can potentially lead to improvedcustomer experiences and increased revenue. Within an enterprise, workstyletransformation provides opportunities to attract and support a multi-generational workforce while improving productivity and mobility. Adoptingsuch a strategy also provides ways to reduce cost and improve security bymodernizing IT infrastructure and devices.

3.1 ProductivityEmployees can increase their productivity by using devices that provide accessto information when they are away from their desks. Such devices enableaccess to email, instant messaging, calendar, voice, video, and social networksat any time and from any location. These capabilities lead to increased mobility,and the nearly ubiquitous availability of broadband connectivity enablesemployees to respond faster to the needs of the enterprise and customers.

3.2 Business agility Enterprises are seeking new ways to engage with customers, and workstyletransformation enables new scenarios that engage customers throughcapabilities such as touch and gesture.1 However, to take advantage of thesescenarios, enterprises need to adopt the proper application deploymentstrategies.

Note: For moreinformation, seeMicrosoft’s View of theFuture Workplace isBrilliant, Here's Whyfrom May, 2012 onForbes.com.

Microsoft and other organizations have experienced increases in business agilityas a result of the introduction of mobile devices and flexible workstyles. Thesechanges are achieved through increased mobility that reduces the amount oftime spent traveling and increases ability to access apps and data fromanywhere. Mobile devices are shifting user behavior, blurring the line betweenwork and life.

3.3 Attract and retain people Today’s modern workplace comprises a mix of generations with varyingtechnical capabilities, expectations, and workstyles. People who were bornbetween the late 1970s and the early 2000s, referred to as Millennials, considersocial media and collaborative tools to be indispensable options, whereas othergenerations may consider these tools to be no more than a means to improveexisting processes.

To attract and retain a range of employees, organizations are adopting richconsumerization of IT environments in which workers can use their own devicesas a way to improve workplace satisfaction.

3.4 Standardization reduces costs Cost reduction can be achieved effectively by standardizing on a singleoperating system.

Seton Hall University recently shared its experience of standardizing onWindows 8‒based tablets and ultrabooks. Seton Hall CIO Stephen G. Landryexplained, “In designing our ubiquitous computing program, we’ve found thatstandardization enables us to provide excellent computers to our students atthe lowest overall cost.”2

For organizations that are currently running Windows Vista or Windows 7, theadoption of Windows 8 can be straightforward because the new operatingsystem is capable of running on existing Windows Vista and Windows7‒certified hardware.

Those organizations that are still running Windows XP will realize additionalbenefits by moving to Windows 8. Windows XP is already more than a decadeold and research has shown that staying with older versions of Windows costsorganizations more time and resources. A recent IDC white paper3 concludedthat “organizations that continue to retain a Windows XP environment not onlyare leaving themselves exposed to security risks and support challenges, butalso are wasting budget dollars that would be better used in modernizing theirIT investments.”

Organizations that have heterogeneous environments—IT infrastructures thatrun a variety of different operating systems—will realize cost benefits byreducing duplicate IT capabilities such as device management and applicationdeployment. Because Windows 8 accommodates new scenarios the need foradditional operating systems is eliminated.

2 Lai, Eric, “CIO On Windows 8 Tablets: ‘Best Solution Currently Available’,” August 12, 20123 Gillen, Al, Perry, Randy, Selig, Nancy Gillen/IDC, “Mitigating Risk: Why Sticking with Win-dows XP is a Bad Idea,” May 2012

5

Note: For moreinformation, see “SetonHall University StudentsPowered by Windows 8”

Note: The blog post“Understanding the Business Impact ofWindows XP MigrationPlans” providesadditional informationabout the IDC whitepaper.

Note: For moreinformation about thevariety of devicesWindows 8 supports,see the “Business-readyon a wide range ofhardware” section laterin this white paper.

4. Key trends drivingworkstyle transformation

Media tablets became available to consumers just a few years ago, and nownew form factors and device types are readily available to consumers andenterprises. Although more than 93 percent of PCs run some version ofWindows today,4 it was clear several years ago that people’s expectations ofcomputing devices were changing. The following subsections describe a few ofthe trends that are influencing workstyle transformation.

4.1 Always connectedConnectivity is nearly ubiquitous. In the past, devices were designed aroundassumptions of optional, limited, and sporadic connectivity. Today, nearlyeverything people do on their devices assumes they have connectivity to theInternet. Wi-Fi is available in more public locations, and an increasing numberof devices also include the ability to connect to wireless mobile networks thatsupport standards such as 3G, 4G, and 4G LTE. Where connectivity was oncethe exception, it is now becoming the rule.

4.2 Natural user interactionsNew ways of interacting with devices are emerging, such as touch, speech, andthe use of gestures.5 This trend increases the need for people-centric devicedesign and apps to make computing interfaces more natural and simple to use,which will help reduce the learning curve for new technology.

4.3 People-centricThere has been a marked change in the ways people use their devices. Incontrast to traditional activities such as writing and creating documents, peopleuse technology to read and socialize, and keep up with friends, pictures, andmusic. Communications tend to occur in short, frequent bursts. Much of thisactivity takes place inside web browsers that make use of the latestadvancements in HTML and other web technologies.

4.4 Shifting from desktops to mobile PCs and devicesIn 2009, Windows-based desktops comprised 44 percent of the worldwideWindows market and laptops comprised 56 percent. Now, just three years later,more than 61 percent of the Windows-based PCs sold are laptops and thetrend toward mobility is rapidly increasing. Among consumers in the UnitedStates buying PCs this year, more than 76 percent will purchase laptops—theabsolute number of all US desktops sold will be fewer than the number oftablets sold in 2012. Even in enterprises, laptops are now purchased more thanhalf the time6.

4.5 Cloud computing enables workstyle transformation There is a transformational shift underway across the entire IT ecosystem. Thistransformation is being driven by an exponential growth of devices used forsmarter, more personalized apps, which in turn create an explosion of data andthe need for more computing power. It is a world of connected devices andcontinuous services that are increasingly enabled by cloud computing. Thistransformation is leading to dramatic changes in how computing, storage, andnetworking come together in scalable, automated, shared, and adaptiveplatforms that deliver modern apps to power the world’s computingexperiences.

Note: Thesesubsections are basedon the Windows 8blog, “Creating theWindows 8 userexperience,” by StevenSinofsky and JensenHarris, Director ofProgram Managementfor the Windows UserExperience team.

4 Net Applications, Desktop Top Operating System Share Trend, September 27, 20125 Harteveld, Arno C., “Innovation with natural user interactions,” September, 20126 NetMarketShare, “Desk Top Operating System Share Trend,” October 2011 to August 2012

6

5. Enabling workstyle transformation

As mentioned in the previous sections, the demands placed on IT organizationstoday to remain competitive have changed dramatically. People expect newtechnology that is easily adoptable and supports working in multiple locationswith easy access to the information they need to perform their jobs. Now morethan ever, people need devices to be flexible and mobile and organizationsneed reliability, productivity, and security. To address these needs, Microsoft hasreimagined Windows. The new and enhanced features in Windows 8 makeeveryday tasks easier and more enjoyable, while also improving on thefundamentals.

Windows 8 delivers a fast and fluid experience that includes the mobility,performance, and security features to support business needs, all of whichmake it one of the most personalized operating systems for business customersand their employees.

Customers have already started sharing with Microsoft how Windows 8 featuresare providing new business opportunities that give their organizationsimmediate value—from improved mobility and productivity to increasedmanagement functionality. Some of these new features include new apps, newhardware experiences, innovations to enable bring your own device (WindowsTo Go) scenarios, enhanced security, secure network access (DirectAccess), anddesktop virtualization advancements.

The following subsections describe some key features that can benefitorganizations seeking to foster workstyle transformation with Windows 8.7

5.1 Experience the new start screenPeople-centric and natural user interaction considerations highly influenced thedesign of the new start screen, which emphasizes content by removing chromeand other distractions.

Figure 2. The new Windows 8 start menu

Note: For moreinformation, see:“How Windows 8 willwork for yourbusiness”

“What businesses willwant to know aboutthe Windows 8Release Preview”

“Windows 8:Reimagined forBusiness “

“Windows 8 Productguide”

7 Alexion-Tiernan, Karri, “Microsoft Desktop Virtualization: Taking another step forward withUE-V and VDI,” September 6, 2012

7

5.2 Apps take center stageWindows 8‒style apps help users focus on their tasks and complete themquicker by displaying only relevant information. Feedback from customers whoare using Windows 8 with line-of-business (LOB) apps indicates that they areexperiencing increased productivity. Consider the business possibilities with newWindows 8 apps both for internal use (LOB) as well as for creating newinnovative experiences for their customers.

Figure 3. Example of a Windows 8 style LOB app

Windows 8 style apps execute on top of new runtime (Windows Runtime,WinRT) that co-exists with the .NET runtime. Key advantages of this newapproach include:

n Common user interactions that help reduce the learning curve for users (forexample, built-in search and sharing)

n App-to-app communication model (so-called contracts) that providesinformation sharing between apps

n Faster development of apps by providing a common app infrastructure

n Support for multiple platforms such as Intel x86, x64, and ARM System on achip (SOC)

n Application sandboxing, which lowers application management cost

5.3 Business-ready on a wide range of hardwareWindows 8 runs on a wide range of hardware—from tablets to laptops to all-in-one devices that have large high-definition screens. The new operatingsystem combines the convenience and mobility of a tablet with the productivityof a laptop or PC.

5.3.1 Lower power consumption leads to longer battery lifeWindows 8 advances the innovations of Windows 7 in multiple ways. BecauseWindows 8 can run on low-power CPUs, users can now work much longer on asingle charge of their device’s battery. Lower power requirements are extendedby the growing number of energy-efficient devices. In addition, adopting thesmall form factor power model introduces the capability of very low-power idlestates while enabling constant connectivity and instant-on features to Windows8‒based PCs.

Note; For moreinformation, see “Building a power-smartgeneral-purposeWindows and Windows7 Energy Efficiency”

“Improving powerefficiency forapplications”

8

5.3.2 More options for sharing information and using wireless devicesSupport for innovations such as near field communications (NFC) on Windows8 devices enable information sharing (for example, business contact cards)between devices. Another way to take advantage of this built-in technology isto connect wireless devices such as keyboards, mice, headphones, and speakersby simply tapping them against your device.

5.4 Built on a solid foundationWindows 8 is built on the foundation of Windows 7, but has been improved ona number of fronts. You can install Windows 8 on the same hardware thatsupports Windows Vista and Windows 7, or on new Windows 8‒based devices.Microsoft understands that people and organizations often have older appsthat they need to use, and Windows 8 is designed with the enterprise in mind.Windows 8 offers:

n Speed. Windows 8 provides improved performance and system reliability.Even on lower-power systems, Windows 8 is responsive. PCs start morequickly, apps run faster, and users are generally more secure.

n Compatibility. Windows 8 automatically supports a wide range of devices,including printers, cameras, media players, and displays. The new operatingsystem is designed so that when you plug in your device, it works withouthaving to make any adjustments. If a device has a companion app andyou’ve turned on the Windows Store device companion app feature duringsetup, you’ll receive the app. In addition, because Windows 8 requires lessmemory, there’s more room to run apps.

n Connected. Windows 8 helps keep you connected by switching to thenetwork that has the best connectivity. Windows 8 also provides a number ofnew features that make it effortless to connect your PC to available networksand help keep you connected as you change locations. Windows 8 connectsto one network at a time and prioritizes networks that are typically lessexpensive and faster; it will also automatically switch you from a lower-prioritized network to a higher-prioritized network if one becomes available.

n Better protected. Windows 8 has built-in antimalware protection to boostsecurity. If you don’t have another malware scanner installed, the antimalwareapplication monitors and helps protect your PC against viruses and othermalware in real time, and detects and removes malware if your PC becomesinfected. Windows 8 also provides new ways for antimalware software tominimize any impact on system performance.

5.4.1 Built-in security The end-to-end security of Windows 8 is driving a significant level of interest,with many users planning to take advantage of features such as Trusted Boot,encrypted local storage (BitLocker Drive Encryption), and the ability to installAppLocker to enable a more secure foundation no matter where employeesare located.8

8 Reynolds, Rich, Commemorating Windows, October 25, 2011 9

5.4.2 Put your secure corporate PC in your pocketIT departments can provision a fully managed corporate Windows 8 desktopon an external USB drive (Windows To Go). A user can boot an enterpriseWindows environment from this USB drive using any PC available at work, athome, or nearly any location, with or without an Internet connection. Thiscapability ultimately means employees will be able to do such things as travellightly without sacrificing productivity. An alternative scenario enables ITorganizations to support the bring-your-own-device trend, and enterprises cangive contingent staff access to their environments without compromisingsecurity.

6. Key scenariosThe following subsections highlight some of the most common businessscenarios found throughout organizations today. Each scenario is associatedwith a character (persona) to help describe how technology helps facilitate orimprove the working scenario.

6.1 Work from your phoneHolly and her coworkers use mobile devices for some or all of their work (inHolly’s case, she uses a smartphone). Holly gains immediate access to thecorporate email and calendaring environment as well as access to LOB apps, allthrough her smartphone. By providing communication and social mediacapabilities through web-based apps, enterprises can help their workers bemore productive at the office or remotely. Holly also uses her smartphone toread and write work email messages, schedule appointments, and send andreceive instant messages. She can also use her phone to work securely withcorporate files while in the office.

Figure 4. Work from your phone

Key solutions from Windows 8 to support this scenario are:

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6.1.1 Business benefits

n Mobile devices for work increase productivity and mobility

n Anywhere access to corporate apps and data

n Seamless access to personal apps and data

n One device for both personal use and work

6.1.2 IT benefits

n Centralized management of user devices, apps, and data

n User-centric application delivery and management

n Unified device management

n Local data on devices is protected while providing increased security andcompliance

6.2 Business-ready tabletBlake works in a highly mobile role as a high-performance sales representative.People in such roles are adapting to tablet devices in very rapid fashion. Thetablet form factor is well-suited for sales conversations because it does nothave any physical barriers, such as the screen on a notebook that’s needed fordisplaying information. Hardware advances enable very thin and light formfactors with longer battery life, either as main working devices or as companiondevices. In addition, they are highly convenient for ultra-mobile roles. Tabletsprovide interactive, visual information that supports collaborative conversations.Examples of new opportunities enabled by tablets include making immediatecompetitive analyses and providing highly personalized information duringconversations, such as personalized mortgage information.

Figure 5. Blake’s business-ready tablet

Key solutions from Windows 8 to support this scenario are:

11

6.2.1 Business benefits

n Touch-centric user interface allows users to quickly navigate through theirdata and apps

n Always on and always connected to keep data and apps up-to-date

n Apps and data available from multiple devices delivered through the cloud orcorporate infrastructures

n Personalized online and offline access to data and apps

6.2.2 IT benefits

n Centralized management of user devices, apps, and data

n User-centric application delivery and management

n Unified device management

n Local data on devices is protected while providing increased security andcompliance

6.3 Work on the roadFrank can access the data, apps, and people he needs to stay productive on theroad. He brings his own device to perform project tasks that require access tocorporate environments. Unified communications allow him to chat withcolleagues during his workday and with his family at night.

Frank can use collaborative tools to work with other team members and accessrelevant project documents. Internet access is available to contractors throughsecure network access.

Figure 6. Frank works on the road

Key solutions from Windows 8 to support this scenario are:

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6.3.1 Business benefits

n Touch-centric user interface for new work styles provides multiple ways to getwork done (touch, pen, keyboard, or mouse)

n Always on and always connected to keep up-to-date

n Apps and data delivered through the cloud or corporate infrastructures

n Personalized online and offline access to data and apps

6.3.2 IT benefits

n Quickly provision devices and apps

n Centralized management of user devices, apps, and data

n User-centric application delivery and management

n Unified device management experience

n Local data on devices is protected while providing increased security andcompliance

6.4 Work on your own deviceLisa works from home where she can concentrate and at the same time benefitfrom reduced commute time to accomplish more during her workday. Lisaworks from multiple devices to access corporate LOB apps. She uses her homePC to access corporate documents through cloud computing. Lisa also has access to corporate apps using virtual desktop infrastructure (VDI) while takingadvantage of the touch capabilities on her tablet.

Figure 7. Lisa works from her own device

Key solutions from Windows 8 to support this scenario are:

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6.4.1 Business benefits

n Rich user experience using virtualization technologies

n Touch-centric user interface supports quick navigation of menus and apps

n Always on and always connected to keep up-to-date

n Apps and data available from multiple devices, delivered through the cloudor corporate infrastructures

n Personalized online and offline access to data and apps

6.4.2 IT benefits

n User-centric application delivery and management

n Unified device management

n Local data on devices is protected while providing increased security andcompliance

6.5 The modern officeOscar works from the office where he enjoys a desk with a multi-monitor setup,which helps him to be more productive throughout the day. Oscar usesmultiple LOB apps to get his job done.

To collaborate and communicate with his remotely located co-workers, Oscaruses modern productivity apps. Furthermore, he likes to use social collaborationapps that support knowledge sharing to keep him connected within hisorganization.

The following figure captures Oscar’s dual-monitor desktop, which iscustomized with a picture of his latest holiday destination. It delivers apersonalized experience across his screens and provides a seamless workingenvironment.

Figure 9. Oscar’s personal desktop

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Key solutions from Windows 8 to support this scenario are:

6.5.1 Business benefits

n Personalized working experience with multi-monitor support

n Immersive line-of-business apps

n Apps and data delivered through corporate infrastructure

6.5.2 IT benefits

n User-centric application delivery and management

n Unified device management

n Local data on devices is protected while providing increased security andcompliance

7. Call to action: Getting help with workstyletransformation fromMicrosoft

Microsoft helps customers assess their portfolios for workstyle transformation aspart of the Enterprise Strategy Program (ESP). This program focuses on helpingenterprises realize value from their IT investments, and consists of four coreelements:

n Enterprise architects. Dedicated to the customer and charged withaccelerating customers toward their business goals.

n Microsoft Network. Subject matter experts from across all areas ofMicrosoft, including product groups, research and development, internal ITresources, and Microsoft Research.

n Value Realization Framework (VRF). A framework and methodology,designed to deliver on the value proposition of the program.

n Library. A collection of exclusive intellectual property includingcomprehensive guidance, reference architectures and implementationinformation, and worked examples from Microsoft engagements.

Microsoft has also worked on a number of specific challenges that are commonto many customers and developed VRF accelerators, which are designed toensure predictable delivery that maximizes customer value. The following figureoffers an example of the key steps of a VRF accelerator.

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Figure 10. VRF accelerator process overview

Microsoft has also developed additional resources, in the form of guidance andtools that are designed to help customer perform effective workstyle transfor-mation.

For more information about the Microsoft Enterprise Strategy Program, contactyour Microsoft account representative or visit www.microsoft.com/GoESP

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8. References and resourcesThis white paper refers to the following sources.

n Harteveld, Arno C., “Enriching Customer Experiences in Financial Serviceswith NUI,” May 2012. http://aka.ms/NUIinFinancialServices

n Gillen, Al, Perry, Randy, Selig, Nancy Gillen/IDC, “Mitigating Risk: Why Stickingwith Windows XP is a Bad Idea,” May 2012. www.microsoft.com/en-us/download/details.aspx?id=29883

n Lai, Eric, “CIO On Windows 8 Tablets: ‘Best Solution Currently Available’,”August 12, 2012. www.zdnet.com/cio-on-windows-8-tablets-best-solution-currently-available-7000002707/

n Visser, Erwin, “Understanding the Business Impact of Windows XP MigrationPlans,” May 24, 2012.http://windowsteamblog.com/windows/b/business/archive/2012/05/24/understanding-the-business-impact-of-windows-xp-migration-plans.aspx

n Net Applications, Desktop Top Operating System Share Trend, September 27,2012. http://netmarketshare.com/operating-system-market-share.aspx?qprid=9&qpcustomb=0

n NetMarketShare, “Desk Top Operating System Share Trend,” October 2011 toAugust 2012 http://netmarketshare.com/operating-system-market-share.aspx?qprid=9&qpcustomb=0

n Reynolds, Rich, “Celebrate a Decade of Windows XP by Moving to Windows7,” October 10, 2011.http://windowsteamblog.com/windows/b/business/archive/2011/10/10/celebrate-a-decade-of-windows-xp-by-moving-to-windows-7.aspx

n Sinofsky, Steven, Harris, Jensen, “Creating the Windows 8 user experience,”May 18, 2012. http://blogs.msdn.com/b/b8/archive/2012/05/18/creating-the-windows-8-user-experience.aspx

n Alexion-Tiernan, Karri, “Microsoft Desktop Virtualization: Taking another stepforward with UE-V and VDI,” September 6, 2012.http://windowsteamblog.com/windows/b/business/

n Reynolds, Rich, “Commemorating Windows,” October 25, 2011.http://windowsteamblog.com/windows/b/business/archive/2011/10/25/commemorating-windows.aspx

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The following resources provide additional information that might be of interestto the reader.

n Nelson, Scott D., Willis, David A., “Enterprise Applications for Tablets,” Gartner,June, 2011. www.gartner.com/id=1724634

n Euromonitor International, “The Future of Tablets: Segmentation, Forecastsand Implications for Related Products,” January, 2012.www.euromonitor.com/the-future-of-tablets-segmentation-forecasts-and-implications-for-related-products/report

n Murphy, Chris, “9 Powerful Business Uses For Tablet Computers,” February,2012. www.informationweek.com/hardware/handheld/9-powerful-business-uses-for-tablet-comp/232600604?pgno=1

n Visser, Erwin, “What businesses will want to know about the Windows 8Release Preview,” May 31, 2012.http://windowsteamblog.com/windows/b/business/archive/2012/05/31/what-businesses-will-want-to-know-about-the-windows-8-release-preview-windows8.aspx

n Visser, Erwin, “Windows 8: Reimagined for Business,” March 6, 2012.http://windowsteamblog.com/windows/b/business/archive/2012/03/06/windows-8-reimagined-for-business.aspx

n Fidelman, Mark, “Microsoft's View of the Future Workplace is Brilliant, Here'sWhy,” May 24, 2012.www.forbes.com/sites/markfidelman/2012/05/24/microsofts-view-of-the-future-workplace-is-brilliant-heres-why-2/

n Sinofsky, Steven, “Building a power-smart general-purpose Windows,”November 8, 2011.http://blogs.msdn.com/b/b8/archive/2011/11/08/building-a-power-smart-general-purpose-windows.aspx

n Sinofsky, Steven, “Windows 7 Energy Efficiency,” January 6, 2009.http://blogs.msdn.com/b/e7/archive/2009/01/06/windows-7-energy-efficiency.aspx

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